The washroom smelled like sewer. At first, the toilet was leaking and left a big pool of water on the floor. It was disgusting. We called the reception desk the same day we checked in and they said someone would come and check it out but no one came. We complained about it again the next morning and they again said someone would come and check but again but no one did. Then a waiter at the breakfast buffet asked us about our experience thus far and we mentioned the issue, he then spoke with someone and told us to call the reception again if no one shows up. Someone finally came to check it but instead changed the bidet shower head and left, which of course didn't fix the problem. We called the reception once again, then someone came to check the issue and said the toilet is leaking and fixed it. But since that day, the toilet had a stinky sewage smell. It was hard to even use the washroom with that smell. We complained about it a couple of times during our 6 night stay, but instead of fixing the problem someone would come and spray an air freshener in the washroom and leave. Towards the end of our stay, we needed toilet papers and we called the reception desk a few times but no one would pick up. Terrible experience at this place.
