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Anmeldelser av InterContinental Lusaka, an IHG Hotel

5 out of 5
InterContinental Lusaka, an IHG Hotel
Haile Selassie Avenue, Lusaka

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 40 av totalt 137 anmeldelser." "
Rangering på 8 − Bra. 65 av totalt 137 anmeldelser." "
Rangering på 6 − Grei. 18 av totalt 137 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 137 anmeldelser." "
Rangering på 2 − Forferdelig. 5 av totalt 137 anmeldelser." "

8,4/10

Renhold

8,2/10

Personale og service

6,0/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Rosah

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Vil gjerne spise frokost ute.
Jeg var i Lusaka i 7 dager og hadde et brukbart hotell opphold. Det ble bestilt et klubbrom og det stod faktisk at jeg kunne få frokost for to. Det ble en nedtur at hotellet insiterte på at jeg måtte ta frokosten i klubbrommet. Vanligvis kan man velge om frokost tas der eller i restauranten som ligger ut mot en hage. For oss som kommer fra Norge i mars/april er det godt å kunne sitte ute, men den gang ei. Ellers ble jeg kraftig forkjølet når jeg var der. Personalet på hotellet var helt suverene og lagde tea med honning og ingefær til meg! Folkene som jobber der er hyggelige og hjelpsomme. men management som bestemte at jeg ikke fikk spise frokost ute har jeg lite sans for.

10/10 – Utmerket

michael og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Et hotell som man trygt kan anbefale
Et fint opphold med blanding av job og fritid. Hotellet anbefales, spesielt fint med "open air" restautant som vender mot svømmebassenget og en hyggelig park.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Expedia virker ikke
Hotellet var flott, men de hadde aldri hørt om Expedia og hadde følgelig ikke vår rom bestilling! Veldig trist.

8/10 – Bra

Ane og Norge

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Høy kvalitet på mat og rom, men for mange feil
Det meste er bra på dette hotellet, men denne gangen var det personlige feil som gjentok seg hver dag de seks nettene jeg var der. Fant ikke reservasjonen fra hotels.com, ble bedt om å betale for frokost som var forhåndsbetalt, ble bedt om å flytte meg fra restaurauranten så de kunne ordne bordene og ta med meg drikke ut i lobby for meg og mine ni zambiske studenter. Ellers var alt bra, bra gym, svømmebasseng, flotte rom med Internet inkludert og stort sett god kvalitet på maten.

2/10 – Forferdelig

Verifisert reisende

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not so bad but when asking for extended stay they sad they should try. We waited 4 hours and then we was told to move out, that destroyed that sunday which was planned to relax and use hotel facility. That was not an acceptable way to be treated, and most likely never use hotel again. Lucky us we got a nice welcome and beautiful stay at Raddison

10/10 – Utmerket

Ola

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
utmerket
Den eneste skuffelsen var at jeg måtte kjøpe wifi-tilgang (12 USD). På et så dyrt hotell burde de ha vært inkludert i romprisen.

8/10 – Bra

Tom og Norge

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gjennomført bra standard
Bra opphold helt i tråd med hva jeg trengte og over forventning mht standard. Sentral beliggenhet og god og lett tilgjengelig taxi service og hyggelig restaurant.Topp sjekk inn service selvom ankomst var midt på natten.Negativt med ekstra betaling for internett på rom. Bør være inkludert

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Anja

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely renovated hotel. Very luxurious rooms. Friendly and helpful staff. Unfortunately the gym was still under renovation. The bar/cafe is worth a visit. Breakfast is nice (but mornings are cold, so bring a sweater because it’s outside!).
Bodde her 3 netter i juni 2023
Svar fra Intercontinental Team den 18. juli 2023
Dear Anja,Thank you for taking the time to tell us about your experience at the newly renovated Intercontinental Hotel. We value your feedback. We use feedback such as yours to continuously make changes to improve the guest experience.We look forward to serving you again in the future.Again, thank you for choosing to stay with us.

8/10 – Bra

Mitsuru

Bodde her 2 netter i juni 2023
Svar fra Intercontinental Team den 18. juli 2023
Dear Mitsuru,Thank you. Wishing you a lovely week further and looking forward to welcoming you back soon.Regards

10/10 – Utmerket

JUSTIN

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easily the best five star hotel in Lusaka

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
This hotel must be fully renewed and boosted.
Bodde her 4 netter i februar 2020

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
comfortable stay
Bodde her 2 netter i februar 2020

8/10 – Bra

dror

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The hotel was very good and I will probably return in future business trips
Bodde her 7 netter i februar 2020
Svar fra Tammy den 18. feb. 2020
We thank you for your feed-back. We look forward to welcoming you back to the hotel in the near future. Regards

6/10 – Grei

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
The property is aging. There was no air conditioning in any of the lobby or downstairs area of the hotel. The entire hotel could use some paint and sprucing up. It is no longer among the elite Lusaka hotels and therefore, overpriced. We will be using the Taj Pamodzi for Lusaka trips.
Bodde her 3 netter i januar 2020
Svar fra Tammy den 18. feb. 2020
We have taken noe fo your concerns and look forward to being of service to you. Regards

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2019

2/10 – Forferdelig

Verifisert reisende

Reiste med partner, Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
The hotel rooms were filthy! Carpets were stained! Toilet flush was broken! Had to change 3 rooms to find a bed to sleep! High cost for poor value!
Bodde her 2 netter i september 2019

10/10 – Utmerket

Shuichi

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2019

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
アフリカでも流石のクオリティでした
名の通ったホテルでも対応やサービスがイマイチなホテルがある中で、こちらはさすがと思わせてくれました。モールからは離れていますが、少し歩くとガソリンスタンド併設のコンビニとスーパーの入ったコンプレックスがあり、ちょっとした買い物にも困りません。
Bodde her 1 natt i juli 2019

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2019
Svar fra Tee den 12. juni 2019
Thank you for staying at the hotel

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I didn’t like anything at intercontinental hotel I was so disappointed. The corridor smells bad, the carpet is dirty you can see it. The bathtub was very dirty you can see it wasn’t cleaned properly, the white bath mat had black stains. I had to wear my flip flops to have a shower. Breakfast meals where terrible and the gym equipments needs replacement, treadmills belts are worn out they need change. Intercontinental hotel is just brand not quality. It’s expensive from nothing just brand. Don’t book there, don’t book for brand book for quality.
Bodde her 3 netter i april 2019
Svar fra Tammy den 12. juni 2019
Thank you for your feedback.We have taken note of your concerns and would like to advise that we have put in place corrective measures to ensure that the same does not recur in future.

10/10 – Utmerket

Jiaxin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Service was great. The hotel has a fleet of taxi cabs to bring you around.
Bodde her 1 natt i mars 2019
Svar fra Tammy den 25. mars 2019
Thank you for your feedback. We look forward to being of service to you in future. Best Regards

8/10 – Bra

Vadim

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2019
Svar fra Tammy den 25. mars 2019
Thank you for your feedback which we are not able to see. Best Regards

10/10 – Utmerket

George

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great Hotel! Great Service!3
Great, wonderful,clean and hotel. Good location! Comfortable! Good food! Peaceful! Friendly staff! Good location! Proximity to the airport.
Bodde her 4 netter i januar 2019
Svar fra Tammy den 28. feb. 2019
Thank you for having stayed with us and your feedback.We look forward to welcoming you back to the hotel in future.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service, great access to transport and malls great location
Bodde her 2 netter i januar 2019
Svar fra Tammy den 28. feb. 2019
Thank you very much for your feedback.It was a pleasure having you stay at the hotel.

8/10 – Bra

Pat

Likte: Renhold
Breakfast was good, 3pm afternoon check in time too late, car park poor
Bodde her 1 natt i januar 2019
Svar fra Tammy den 3. mars 2019
Thank you for your feedback. It was pleasure having you as our guest at the hotel.Kindly be advised that our check-in time is 2pm and not 3pm as indicated.Please be advised that our check-in time is 12pm and we need at least two hours to turn the room around. We are thankful for the feedback regarding the car park.Thank you

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice and very hospitable . Like my stay at the hotel *****
Bodde her 3 netter i november 2018

8/10 – Bra

Robyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good hotel
Good hotel, nice and clean room. Good service and very friendly and helpful staff. I would stay here again
Bodde her 1 natt i november 2018
Svar fra Tammy den 22. nov. 2018
Thank you for your response. It was a pleasure hosting you at the hotel. We look forward to your future stay at the hotel. Thank you

8/10 – Bra

Andrew

Likte: Renhold, personale og service og romkomfort
I only stayed one night for business but thought the hotel was a little tired. The staff were very friendly and it is very conveniently located but the hotel itself could do with some tlc
Bodde her 1 natt i november 2018
Svar fra Tammy den 22. nov. 2018
Greetings of the day. We value your feedback and support. As a hotel, we shall put in the best to give the best service ever. Thank you

8/10 – Bra

Fredrik og Åkersberga

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Intercont Lusaka
Very nice Hotel! Close to most places. The only thing that didn't work was help with luggage from the Airport.
Bodde her 1 natt i september 2018
Svar fra Tammy den 27. sep. 2018
Thank you for your feedback regarding your stay at the hotel earlier this month.We appreciate that you enjoyed your stay. We have taken note of what had happened regarding your luggage from the Airport.We apologise the inconvenience caused to you.We look forward to being of service to you

8/10 – Bra

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i september 2018
Svar fra Tammy den 29. sep. 2018
Kindly be advised that we only found a blank page on your review. Please assist with feedback during your stay at the hotel

2/10 – Forferdelig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
The hotel its old and the condition are really terrible.
Bodde her 2 netter i juli 2018
Svar fra Tee den 6. sep. 2018
Greetings of the day.We have taken note of your concern regarding the condition of the hotel.We hope the service surpassed your expectation.We look forward to being of service to you in future

8/10 – Bra

KAILASH

Likte: Renhold, personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Lusaka visit
Property is old, need refurbishment, specially outside of the building.

8/10 – Bra

Barbara

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Home away from home
Ich komme immer wieder gerne ins Intercontinental in Lusaka, nicht zuletzt wegen dem freundlichen und äusserst zuvorkommenden Personal! Danke.
Bodde her 5 netter i januar 2018

8/10 – Bra

Towera

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Very good
Our stay was good. Cleanliness was excellent.
Bodde her 2 netter i desember 2017

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Bodde her 3 netter i november 2017

6/10 – Grei

Verifisert reisende

Likte: Personale og service og overnattingsstedets bygg og tilstand
Intercontinental Lusaka.
Beautiful setting, great staff and loved the pool and mango tree.
Bodde her 1 natt i oktober 2017

6/10 – Grei

Peter og California

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Central location
Hotel needs a face lift because most things are out dated inside. The staff is ok but could use more training in terms of being attentive to guests. Going up to the room, immediately you enter you are greeted by a foul smell which I later concluded that was from the fact that shower extractor fans don't work. Shower heads were throwing water in all directions and for a tall person like myself it was a nightmare. I honestly feel like bathrooms should be redone with new fans. I suggest doing walk in showers and removing old tubs. On one of the nights I stayed there we got notice that water was getting shut off in the middle of the night for maintenance. The place has potential to be the most amazing anyone would love to stay but lack proper managent and people with new age vision.
Bodde her 3 netter i juli 2017

10/10 – Utmerket

Dennis og Washington, DC

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A Great Stay - A Last Minute Boo Boo
A few minutes to my check out, I noticed something: my Beats headphones were missing. I thought I had just seen them; thought I had used them while I was at the hotel. And then, they were missing. The Manager came to help me look for them, nothing. They were gone. And that, unfortunately, ruined a really good stay at the Intercontinental. The staff were just lovely; the food - nshima and beef - were delicious; sumptuous even. I enjoyed the nights; the bed was comfortable and the room was cozy. No complaints there. The hotel was also close to the office, so that helped me beat the Lusaka traffic. In the meantime, I am waiting to hear from the hotel and how they intend to review my headphone situation.
Bodde her 5 netter i juli 2017

8/10 – Bra

Pamella og Onyambu

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A nice place to stay in Lusaka.
Very nice food . we were picked from the airport even though we had not booked for airport transfer. The lady in charge of airport transfer (who was at the airport that time) is awesome. She welcomed us and made us feel very nice. The driver is super as he gave us an introduction about our Journey to the Hotel and he gave us some water. You have super staff . Bravo,,,
Bodde her 2 netter i mai 2017

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2017

8/10 – Bra

Hitra

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
HS
When I got there stuff where quite friendly and when I asked about late check out I was informed about 50dollas charge for a hour or if I am a member holder card I can check out at 14:00pm. I joined to be a member. The swimming pool was under renovation work so I brought it up with the assistance manager who she was quite helpful and apologize and offer other option for swimming. But I was checking out so she instead offered me points on my membership member card
Bodde her 2 netter i juli 2017

6/10 – Grei

Martin

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Poor experience despite good hotel condition
Unfortunately, I've had a pretty poor experience at Intercontinental Lusaka, despite the fact that the facilities and service is nice. 1 negative remark: I was there for business for 1 day, and upon arrival, it took almost 1 hour for the desk clerk to check me in which ended up making me late for my meetings. 1 TOTALLY UNACCEPTABLE remark: we booked a taxi with the front desk for the next morning as the shuttle timings (5:30 then 9:30AM) were not in line with our flight schedule. In the morning, the taxi the hotel booked for us was waiting. As we drove off , my colleagues and I realized that the driver was COMPLETELY DRUNK !!!!! We got so close to getting into accidents all the way to the airport, to the point that I even had to stir the wheel to avoid a car coming the other way!!!! I was never so scared in my entire life. The fact that the driver was drunk isn't Intercontinental's fault, but they should have NEVER EVER booked this taxi for us, and should have called another one !! Advice for future guests: check the taxi driver's ability to drive before leaving...
Bodde her 1 natt i juni 2017

8/10 – Bra

Jan

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Everything was as it usually except of the service at the pool and restaurant which was non existent. very frustrating and almost impossible to order and get the bill when finished, not good enough enough for a business class hotel
Bodde her 2 netter i juni 2017

8/10 – Bra

Parmindar

Likte: Renhold og personale og service
I stayed at Lusaka Intercontinental fro May 17 -20. The shuttle bus took very long to collect us from the airport.

10/10 – Utmerket

Yann

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gentillesse Service et Chaleur
Une équipe attentive, aidante et efficace, et ce à tous les niveaux et lieux . Félicitation

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
2 Naechte im Hotel, wurde gerade frisch ausgemalt, Zimmer sind gut ausgestattet, WIFI funktioniert.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
便利なホテル
総じて快適だった。だがチェックイン、チェックアウト手続きに時間がかかり請求に間違いがあった。フロントでは忍耐と確認が必要。

10/10 – Utmerket

Alex og Curitiba Brasil

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Um dos melhores em Lusaka
Excelente infra estrutura, quarto muito confortavel. Um dos melhores em Lusaka.