Dear Fabiana,Thank you for taking the time to rate your recent stay at our hotel. We truly appreciate your feedback and are delighted that you enjoyed your experience with us. Your kind rating means a lot to us, and we hope to have the pleasure of hosting you again in the future.Warmest regards

Dear Rune,We appreciate your review, even though it was a 2 out of 10. We're genuinely sorry to hear that your experience with us didn't meet your expectations.Your feedback is important, and we take it seriously. If you'd be willing to share specific details or concerns, we'd like the opportunity to address them and improve our services.Thank you for choosing our hotel, and we hope to have another chance to provide you with a better experience in the future.Sincerely

Dear Min, Thank you very much for taking the time to write a helpful review.We appreciate you letting us know that a prior communication about the elevator would be helpful and how it could help future guests.Glad to hear that our receptionists could be of assistance.We hope you had a good time and look forward to seeing you again.Best wishes, Your The Lubo Team

Dear Zongfa,Thank you for your review! We are thrilled to hear that you enjoyed your stay at The Lubo and found our central location convenient!We hope to see you again soon!Best Wishes,Your The Lubo Team

Dear Morgan,Thank you so much for your wonderful review! We're thrilled to hear that you had a great stay at The Lubo. It's fantastic that you found the room clean, well-maintained, and enjoyed the gorgeous view of the town and mountains. We're delighted that you appreciated our complimentary coffee and tea amenities as well as our on site laundry facilities. We truly appreciate your recommendation and would be thrilled to welcome you back for another stay in the future!Best Wishes,Your The Lubo Team

Dear Joyce,Thank you for sharing your experience at The Lubo! We're thrilled to hear that you enjoyed the central location and spacious rooms. Your feedback regarding the absence of a kettle or microwave is appreciated, and we'll certainly take it into consideration for future improvements. We look forward to welcoming you back for another wonderful stay.Best regards,Your The Lubo Team

Dear Troy,Thank you for your feedback. We're sorry to hear about the inconvenience with the check-in email. We're glad that the staff at The Rokka could assist you.We want to ensure that our guests have a smooth check-in experience. In case of any issues, we have a 24/7 hotline available to assist you, even if The Rokka is already closed.Best Wishes,Your The Lubo Team

Dear David,Thank you for your review. We're delighted to hear that you appreciated The Lubo's modern style, cleanliness, and central location.Regarding your feedback about the rooftop terrace, we'll certainly take this into consideration.We appreciate your valuable feedback and hope to welcome you back soon.Best regards,Your The Lubo Team

Dear Pascal,Thank you for your review and feedback. We apologize for the inconvenience caused by the malfunctioning faucet.We appreciate your understanding and hope to have the opportunity to serve you better in the future.Best regards,Your The Lubo Team

Dear Christophe,Thank you for sharing your experience. We're delighted to hear you enjoyed our central location in the heart of Lucerne's old town and the complimentary tea and coffee facilities.We apologize for any inconvenience you encountered during the self-check-in process and for the issues with the room. If you encounter any difficulties in the future, please feel free to call our 24/7 hotline for immediate assistance.We appreciate your feedback and hope to have the opportunity to serve you better in the future.Best regards,Your The Lubo Team

Dear Peter,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay with us. We hope to welcome you back soon. If you need anything in the future, please don't hesitate to let us know. We're always here to assist you.Best Wishes,Your The Lubo Team

Hi Kennedy!We are thrilled to hear you enjoyed your stay with us and appreciated our prime location! Thank you for your glowing review, we deeply appreciate that you took the time to share your impression with us!We hope to welcome you back again soon for yet another wonderful stay at The Lubo! Best Wishes,Your The Lubo Team

Dear Emrah,We're thrilled to hear that everything went smoothly and that you had a wonderful stay. Your positive feedback means a lot to us. Thank you for your kind words. We look forward to welcoming you back soon.Best regards,Your The Lubo Team

Dear Rita,Thank you for your positive feedback! We're glad you found it quick and easy to reach us from the train station. It's delightful to know that you enjoyed our associated café, and we appreciate your kind words about our friendly and helpful staff. We would be delighted to welcome you back anytime.Best Wishes, Your The Lubo Team

Dear Ho Yin,We appreciate your valuable feedback, and we're genuinely sorry for any inconvenience you faced. We want to assure you that we offer various room options with en-suite facilities, and we regret that the initial choice didn't meet your expectations.Regarding the self-check-in service, please note that our 24/7 hotline is always available to assist with check-ins, ensuring a smoother and more convenient experience.We truly value your input and hope to have the opportunity to provide you with a much-improved stay in the future.Best Wishes,Your The Lubo Team

Dear Solène, Thank you for your positive feedback! We're thrilled to hear about your pleasant experience. We look forward to welcoming you back for another great stay. Best Wishes,Your The Lubo Team

Dear Brad,Thank you for your fantastic review! We're delighted to hear that our property was great for your stay! It's wonderful to know that the mobile check-in and building access were easy for you. We're pleased you enjoyed the bonus features like the laundry facilities and community room. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best Wishes,Your The Lubo Team

Hi!Thank you for your positive feedback! We're thrilled to hear you enjoyed your stay. We understand the importance of having cooking facilities, and we appreciate your input. It's worth noting that we offer different room categories, and some, like the Lubo L, come with an ensuite kitchen.Your satisfaction is our priority, and we hope to welcome you back soon. Best Wishes, The Lubo Team

Dear Patricia,Thank you for sharing your experience. We're delighted to hear that the self-check-in went smoothly. While we understand the challenge with stairs, we appreciate your understanding. We apologize for any inconvenience regarding the room description but are glad we could promptly assist in assigning a new room. We value your patience with the hot plates situation. We're thrilled to hear the laundry room was a major bonus for you. Your insights help us enhance our services. Thanks!Best Regards,Your The Lubo Team

Dear Angela,Thank you for the positive feedback! We're delighted to hear you had a great stay. We look forward to welcoming you back to our hotel.Best Regards,Your The Lubo Team

Dear Christina,Thank you for the fantastic review! We're thrilled to hear that you enjoyed our perfect location, cool atmosphere, and our onsite Cafè Rokka. It's great to know our staff made your experience even better. We appreciate your kind words and hope to welcome you back soon!Best Wishes,Your The Lubo Team

Dear Lindsey,Thank you for sharing your experience with us. We're sorry for the initial room issue but glad to hear it was promptly resolved. Your feedback about our responsive email communication, updated bathroom, cleanliness, and on-site laundry services is much appreciated. We look forward to hosting you again!Best Wishes,Your The Lubo Team

Dear Ella,We're thrilled to hear your kind words! Thank you for considering us a gem in the heart of Lucerne. It's fantastic that you found our hotel easy to navigate, conveniently located, and a great value. We appreciate your recommendation and can't wait to welcome you back!Best Wishes,Your The Lubo Team

Dear Esther,Thanks for the positive feedback on your family trip to Lucerne. We're glad you found the accommodation fitting, with good value, stylish decor, and a great location. We've noted your comment about the corridor scent. Appreciate your feedback and look forward to hosting you again soon.Best Wishes,Your The Lubo Team

Hi Aura!Thank you for sharing your feedback with us. We're delighted that you found the check-in process easy and that you appreciated the room space and kitchenette. Your comment about the pillows has been noted, and we'll look into improving this aspect for future guests. We're thrilled to hear that overall you had a great stay, and we hope to welcome you back in the future. If you have any other suggestions or need assistance, please feel free to reach out. Best wishes, Your The Lubo Team

Dear Caroline,Thank you for your review ! We hope to see you soon again !

Dear Ricardo,Thank you for your feedback, and we're glad you found our hotel and location good. We apologize for the delay in receiving the self-check instructions. Your comments are valuable, and we will investigate what caused this communication issue to ensure it doesn't happen again. We appreciate your patience and understanding and hope that, despite this, you had an enjoyable stay. Best,Your The Lubo Team

Dear Kaelen,We appreciate your feedback and are sorry to hear about the inconvenience you experienced with your safe and housekeeping service. Please accept our apologies for falling short of your expectations in this regard. We take your comments seriously and will use them to improve our services and ensure a smoother check-in experience in the future. If you choose to stay with us again, we'll do our best to provide a more satisfying and hassle-free experience.Your The Lubo Team

Dear Joe Ray,Thank you for your review. Please feel free to contact us to give us more details about your experience.

Dear Cleusa,Thank you for your review. We hope to see you soon again !