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Anmeldelser av AMERON Luzern Hotel Flora

4 out of 5
AMERON Luzern Hotel Flora
Seidenhofstrasse 5, Lucerne, LU

Anmeldelser

9,2

Fantastisk

Rangering på 10 − Utmerket. 652 av totalt 1010 anmeldelser." "
Rangering på 8 − Bra. 273 av totalt 1010 anmeldelser." "
Rangering på 6 − Grei. 46 av totalt 1010 anmeldelser." "
Rangering på 4 − Dårlig. 22 av totalt 1010 anmeldelser." "
Rangering på 2 − Forferdelig. 17 av totalt 1010 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,2/10

Overnattingsstedets bygg og tilstand

9,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Marianne

Bodde her 4 netter i november 2023
Svar fra Andreas den 17. nov. 2023
Wow, a perfect 10 out of 10! Thank you immensely for your stellar rating! Your feedback means the world to us.Delighting our guests is our top priority, and we're thrilled to have met your expectations. Your fantastic score motivates us to continue delivering exceptional experiences.We can't wait to welcome you back for another remarkable stay. Until then, safe travels!Warm regards Andreas and the AMERON Team

8/10 – Bra

Joakim

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra D.Fernandes den 4. aug. 2023
Thank you very much for your rating and and choosing the AMERON for your stay in Lucerne. Warm regards, Dominique Fernandes and the Team

8/10 – Bra

Torstein

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i juli 2022
Svar fra Jessica Ternes and Team den 15. juli 2022
Thank you very much for your most appreciated feedback. We are glad to learn that you liked the ideal location in the heart of Lucerne as well as our service provided. Best regards,

10/10 – Utmerket

Hans

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luzern Beautiful
Bodde her 3 netter i februar 2020
Svar fra Jessica Ternes & Team den 5. juli 2020
Thank you very much for your very positive feedback. We

4/10 – Dårlig

Henning Blixt

Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Worst service ever experienced.
Worst service I have ever experienced in a hotel. When parking your car, you are told to use the garage next to the hotel and pick up a ticket at the reception when u want your car out from the garage. Litle did I know that the hotel has access to more garages and i was asked wich garage I was parked. Since i failed to remember the name of the specific garage I tried to point and explain it was next door. This was suddenly reviewed as I was a stupid tourist and I experienced an attitude never experienced in my life at a hotel. I understand now that as a guest u are expected to prompte name the garage u are parked. "It is signs everywhere" as I was also explained. I maybe failed to see those signs due to the people smoking heroine in the stairways of the garage wich made me hurry a litle after 6 hours of travelling. On top of that the bill was also wrong charging me an extra 25 franc/one day of parking. If this hotel has a manager its doing a really poor job on hiring the staff in the reception. I have been to 44 countries and travel frequent by work and this is really the strangest experience ever when it comes to service. And this in a hotel that charge 100USD a night. Never again.
Bodde her 3 netter i februar 2020
Svar fra JT den 16. mars 2020
Thank you very much for your rating. Your remarks regarding friendliness do not correspond to our expectations and you can be sure that we have already addressed this issue in our team and adapted it to the usual standard. We thank you for this valuable advice and would be pleased if you would give us a second chance to convince you of the quality of our service during a future stay. Merci and sunny greetings from Lucerne, Jessica Ternes and the Flora team

8/10 – Bra

Pål

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i februar 2020
Svar fra Jessica Ternes den 1. mars 2020
Thank you very much for your good rating. We are pleased that we were able to meet your expectations. We are looking very much forward to welcoming you back in the future. Best regards Jessica Ternes and Team

8/10 – Bra

Fredrik

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Great service at reception desk, super central location and greats beds
Bodde her 4 netter i november 2019
Svar fra JT den 2. des. 2019
We are delighted about your wonderful feedback and recommendation. Thank you for sharing your impressions and highlighting our warm welcoming guest service. Yes, we agree - the location is the ideal starting point for your excursions and sightseeings in Lucerne. We would be even more happy to see you soon again in Lucerne, Jessica Ternes and Team

10/10 – Utmerket

Cesar Augusto

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excelente opcion a un lado del rio y del puente
Bodde her 1 natt i mai 2024
Svar fra Andreas den 24. mai 2024
Thank you for your excellent review! We are delighted to hear that you enjoyed our location next to the river and the bridge. We appreciate your feedback and hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Uma

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location is the best and the size of the room could have been little bigger. Or features to accommodate atleast big suitcases.
Bodde her 5 netter i april 2024
Svar fra Andreas den 24. mai 2024
Thank you for your feedback. We’re delighted to hear that you appreciated our prime location. We understand your concern regarding the room size and the need for more space to accommodate large suitcases. Your suggestions are valuable to us, and we will consider them for future improvements. We hope to welcome you back soon.Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Susan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Easy to find and accessible to walking the town.
Bodde her 1 natt i mai 2024
Svar fra Andreas den 23. mai 2024
Thank you for your fantastic review! We're delighted to hear that you found our location convenient and accessible for exploring the town. We hope to welcome you back soon for another great stay.Warm regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Jackie

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Good overall
Bodde her 3 netter i april 2024
Svar fra Andreas den 22. mai 2024
Thank you for your review!We're glad to hear that you had a good overall experience with us. Your satisfaction is important to us, and we're always looking for ways to improve. We hope to welcome you back for an even better experience in the future!Kind regardsAndreas and the AMEROn Luzern Team

10/10 – Utmerket

Wayne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great, modern boutique property located close to many of the things we wanted to see or eat at in Amsterdam. The only issue we had was that water leaks out between the shower door frame and made the floor wet. Seems like maybe a seal is missing.
Bodde her 2 netter i mai 2024
Svar fra Andreas den 22. mai 2024
Thank you for your fantastic review!We're thrilled to hear that you enjoyed your stay at our modern boutique property in Luzern and found our location convenient for exploring the city's attractions and dining options.We apologize for the inconvenience caused by the water leakage issue in your room. Our maintenance team will address this promptly to ensure that all our facilities are in top condition for our guests.We appreciate your feedback and hope to welcome you back for another great stay in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Diane

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the location right in the heart of Luzern and loved it was very close to train station
Bodde her 3 netter i mai 2024
Svar fra Andreas den 21. mai 2024
Thank you for your positive feedback! We're delighted to hear that you loved our central location in the heart of Luzern and its proximity to the train station. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Michael og Heber City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would love to stay again.
Bodde her 1 natt i mai 2024
Svar fra Andreas den 22. mai 2024
We would love to welcome you back for another stay! Thank you for your positive feedback, and we look forward to hosting you again soon. If there's anything we can do to make your next stay even better, please don't hesitate to let us know.Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Michael og Heber City

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wonderful location, nicely decorated and comfortable rooms and friendly, professional staff.
Bodde her 1 natt i mai 2024
Svar fra Andreas den 22. mai 2024
Thank you for your fantastic review!We are thrilled to hear that you enjoyed our wonderful location, nicely decorated and comfortable rooms, and friendly, professional staff. Your positive feedback motivates us to continue providing excellent service.We look forward to welcoming you back for another great stay!Warm regardsAndreas and the AMERON Luzern Team

4/10 – Dårlig

Iris

Reiste med familie og små barn, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
This was properly the worse customer service while travelling ever. Upon check in we realized that we had forgotten to add our one year old to the room. The staff who greeted us was not friendly, did not smile once, and sounded like she hated her job. She told us that the room we had was too small for a crib, and there were no other rooms available. We asked if we could move some stuff around the room to make room for a crib since our daughter has never shared a bed with us before, and she said no. When we arrived at our room, yes, it was small but there was definitely room for a crib if we moved the coffee table and chair aside. We asked one of the housekeeper who happened to be cleaning on our floor and she was so so friendly and immediately got us a crib. It’s disappointing that the girl who helped us with our check in was unhelpful, had no empathy, and really just seemed to not care or want to help. If you hate your job, please find a different one.
Bodde her 3 netter i mai 2024
Svar fra Andreas den 22. mai 2024
We apologize for the disappointing experience you had during your stay. It's disheartening to hear that our front desk staff did not provide the level of service and empathy we strive for. Your feedback is important to us, and we will address this issue with our team to ensure such situations do not occur in the future.We understand your frustration regarding the crib. Due to fire safety regulations, we are not permitted to place a baby crib in a double room, which was why our staff initially informed you that it was not possible. We're glad to know that the housekeeper was able to assist you promptly and provide the crib for your daughter despite the constraints.Thank you for bringing this to our attention. We hope you will give us another chance to provide you with a better experience in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Chi Lun

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walking distance to the station, bridge and main city centre. Breakfast was great with a variety of choices
Bodde her 1 natt i mai 2024
Svar fra Andreas den 21. mai 2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed our convenient location, within walking distance to the station, bridge, and main city center. It's also wonderful to know that you appreciated our breakfast variety. We look forward to welcoming you back soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Sagar Bharat

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent Hotel for stay in heart of Lucerne.
Bodde her 5 netter i mai 2024
Svar fra Andreas den 21. mai 2024
Thank you for your perfect rating and kind words! We're thrilled to hear that you found our hotel excellent for your stay in the heart of Lucerne. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Mark

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Exceptional location! Literally around the corner from Chapel Bridge. Staff very helpful and friendly. Highly recommend 😊
Bodde her 1 natt i mai 2024
Svar fra Andreas den 15. mai 2024
Thank you for your perfect rating and wonderful feedback! We're thrilled to hear that you enjoyed our exceptional location, and that our staff were helpful and friendly during your stay. Your recommendation means a lot to us! We look forward to welcoming you back for another fantastic experience!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Carolyn

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice centrally located hotel. close to the Chapel Bridge. Room was quiet and bed was comfortable. Staff were very friendly and helpful. I recommend this hotel.
Bodde her 2 netter i april 2024
Svar fra Andreas den 14. mai 2024
Thank you for your perfect rating and positive feedback! We're delighted to hear that you enjoyed your stay at our centrally located hotel, close to the Chapel Bridge. It's great to know that you found your room quiet and the bed comfortable, allowing for a restful stay. We're also pleased to hear that our staff were friendly and helpful throughout your visit.We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Alex

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Andreas den 14. mai 2024
Thank you for the perfect rating! If you have any specific feedback or if there's anything we can do to ensure your next stay is just as enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Carolyn

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great breakfast buffet. Eggs, meats, breads, cheeses, honeycomb, cereals and fruits. Juices and coffee’s. As well as pastries. Staff kept breakfast items refilled as needed. Continued to clear tables as soon as everyone at the table left. Rooms kept clean and well supplied. Staff tried to make sure all needs were met.
Bodde her 6 netter i mai 2024
Svar fra Andreas den 14. mai 2024
Thank you for your perfect rating and detailed feedback! We're thrilled to hear that you enjoyed our breakfast buffet offerings. We're glad to hear that our staff ensured the breakfast items were continuously replenished and that the tables were promptly cleared to maintain a pleasant dining experience for all guests.We're also pleased to hear that you found your room clean, well-supplied, and that our staff made efforts to meet all your needs. Providing exceptional service and hospitality is our top priority, and we're delighted to hear that we succeeded in making your stay enjoyable.We look forward to welcoming you back for another fantastic stay!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Suharno

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a fairly new building and clean. Room was very clean, spacious and clean 5 minute walk to the train station. I would recommend to stay here.
Bodde her 2 netter i mai 2024
Svar fra Andreas den 14. mai 2024
Thank you for your perfect rating and positive feedback! We're thrilled to hear that you enjoyed your stay in our hotel. It's great to know that you found the room spacious and clean, and that our location, was convenient for you. We truly appreciate your recommendation and are grateful for your kind words. We look forward to welcoming you back for another pleasant stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Brenda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We really enjoyed our 4 night stay at this property, which was located steps from everything but on a quiet side street. Excellent windows which kept out any street noise. The room was small, but well laid out with good storage options. We appreciated having a bathtub. Housekeeping did an excellent job and the front desk staff were helpful and efficient.
Bodde her 4 netter i mai 2024
Svar fra Andreas den 13. mai 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed your four-night stay at our property. It's wonderful to know that our central yet quiet location was convenient for you and that the windows helped keep out any street noise, ensuring a peaceful stay. We're pleased that you found the room well laid out with good storage options and appreciated having a bathtub.We're also glad to hear that our housekeeping team did an excellent job and that our front desk staff were helpful and efficient throughout your stay. Your kind words mean a lot to us, and we'll be sure to pass along your compliments to our team.If your travels bring you back to the area, we would be honored to host you again for another enjoyable stay!Warm regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Yoonsik

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel has very nice location and staffs are kind. Same as other city hotels, room is very small. I stayed in basic room. 20 square meters are smaller than you think. You also have to pay 7 CHF for using microwaves. Hotel has bo view but when you come out and turn right for 2 mins, you will see Kapell bridge right away!
Bodde her 2 netter i mai 2024
Svar fra Andreas den 12. mai 2024
Thank you for sharing your feedback about your recent stay. We're pleased to hear that you found the hotel's location to be very nice and that you encountered kind staff members during your visit. However, we apologize if the size of the room did not meet your expectations. We understand that space can be limited in some city hotels, especially in basic rooms. We appreciate your feedback regarding the room size, as it helps us to manage guest expectations better in the future.Regarding the microwave usage fee, we apologize for any inconvenience this may have caused. We'll take your feedback into consideration as we review our policies and amenities.We're glad to hear that the Kapell bridge is conveniently located nearby, allowing you to easily enjoy one of the city's iconic landmarks. Thank you again for your feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Saravanakumar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great Location
Bodde her 1 natt i mai 2024
Svar fra Andreas den 6. mai 2024
Thank you for your feedback! We're delighted to hear that you found our hotel to have a great location. We strive to provide convenience and accessibility for our guests to explore all that the area has to offer. If you have any other comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another excellent stay in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Kenji og Suita

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
駅から近く、徒歩での観光に大変便利。
Bodde her 2 netter i mai 2024
Svar fra Andreas den 6. mai 2024
Thank you for your feedback! We're glad to hear that you found our hotel conveniently located near the station, making it easy for you to explore the area on foot. We hope you had a wonderful time exploring the sights, and we look forward to welcoming you back in the future!Kind regardsAndreas and the AMERON Luzern Team

6/10 – Grei

Donald

Bodde her 1 natt i mai 2024
Svar fra Andreas den 24. mai 2024
Thank you for your feedback. We hope to have the opportunity to welcome you back in the future and provide an improved experience.Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Norman

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Andreas den 6. mai 2024
Thank you for your perfect rating! We're thrilled to hear that you had an excellent experience during your stay with us. If your travels bring you back to Lucerne, we would love to welcome you again!Best regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Gary

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location close to the train station and Chapel Bridge area. A little expensive, but hey, it’s a vacation!
Bodde her 2 netter i april 2024
Svar fra Andreas den 6. mai 2024
Thank you for your positive review! We're delighted to hear that you enjoyed our hotel's convenient location. We understand that pricing can be a consideration, but we're glad you found the value worth it for your vacation experience. We strive to provide a comfortable and memorable stay for all our guests. We hope to have the opportunity to welcome you back in the future! Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Lyubomir

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
In the center of Lucerne , very convenient. Good breakfast.
Bodde her 1 natt i april 2024
Svar fra Andreas den 2. mai 2024
Thank you so much for your wonderful review! We're thrilled to hear that you found our location convenient and enjoyed our breakfast offerings. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we could meet your expectations. We hope to have the pleasure of welcoming you back again soon! Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Connie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice location, away from traffic noise.
Bodde her 1 natt i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your feedback! We're delighted to hear that you enjoyed our hotel's location, especially its peaceful setting away from traffic noise. Providing a tranquil environment for our guests is important to us, and we're glad that you had a pleasant experience. If there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Diana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel.
Bodde her 3 netter i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for the perfect rating! We're delighted that you found our hotel beautiful. We look forward to welcoming you back again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Jenny

Likte: Renhold og personale og service
It was super close from the station and the area was nice to walk.
Bodde her 1 natt i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your feedback and for highlighting the convenience of our hotel's location. We're glad to hear that you found our location convenient and enjoyable. If there's anything else we can do to enhance your experience during your next visit, please feel free to let us know. We appreciate your input and hope to have the opportunity to welcome you back again in the future.Best regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Seyoung og Edgewater

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Andreas den 30. apr. 2024
Thank you for your rating. If there are any specific areas you feel we can improve upon or if you have any feedback to share, please don't hesitate to let us know. We're committed to providing the best possible experience for our guests, and your input is valuable to us. We hope to have the opportunity to welcome you back and exceed your expectations in the future.Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Robert og Surprise

Likte: Renhold og fasiliteter
Outstanding
Bodde her 1 natt i april 2024
Svar fra Andreas den 28. apr. 2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Andreas den 28. apr. 2024
Thank you for the perfect rating! We're delighted that you had a wonderful experience with us. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

8/10 – Bra

Jake

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location was PERFECTION, literally max 10 minute walk to anything (1-2 minute walk to chapel bridge and train station). Self-controlled AC. My only criticism is the bedding/mattress was not very comfy. Everything else was great 😊.
Bodde her 2 netter i april 2024
Svar fra Andreas den 25. apr. 2024
Thank you for your feedback! We're thrilled to hear that you found our location perfect and convenient, with easy access to attractions and the train station. We're glad you appreciated the self-controlled air conditioning. We apologize for any discomfort you experienced with the bedding and mattress. Your feedback is valuable, and we'll take it into consideration to improve our guests' comfort in the future. We're pleased to hear that everything else was great, and we hope to welcome you back for another enjoyable stay! Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Claire

Bodde her 1 natt i april 2024
Svar fra Andreas den 14. mai 2024
Thank you for the perfect rating! We're delighted to see that you had a fantastic experience with us. We look forward to hosting you again soon!Warm regardsAndreas and the AMERON Luzern Team

8/10 – Bra

arlene

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All the staff were helpful and nice. Hotel was clean.. its just that the aircondition wasn't strong enough to be comfortable and if you open the window the heater would kick in.. so the room for us was warm. But location was GREAT!
Bodde her 3 netter i april 2024
Svar fra Andreas den 22. apr. 2024
Thank you for your feedback! We're glad to hear that you found our staff helpful and nice, and that you appreciated the cleanliness of the hotel. We apologize for any discomfort caused by the air conditioning not being strong enough and the issue with the heater kicking in when the window was opened. Your feedback is valuable, and we will take it into consideration for future improvements. We're pleased to hear that you enjoyed the great location of our hotel. We hope to welcome you back again soon!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Preeti

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent place to stay
Bodde her 2 netter i april 2024
Svar fra Andreas den 22. apr. 2024
Thank you for the perfect rating and your kind words! We're thrilled to hear that you found our hotel to be an excellent place to stay. Your satisfaction is our top priority, and we're delighted that we could provide you with a great experience. We look forward to welcoming you back again soon!Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Varinder

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service and staff and the fill up the mini fridge every day and its free!
Bodde her 5 netter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your positive feedback! We're delighted to hear that you enjoyed the great service from our staff and the complimentary daily refill of the mini fridge. Providing excellent service and amenities to our guests is our priority, and we're glad that we could contribute to making your stay enjoyable. We look forward to welcoming you back again soon!Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Corey

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Recommend to anyone visiting Lucerne
Bodde her 2 netter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your 5-star rating and recommendation! We're thrilled to hear that you had a great experience at our hotel and would recommend it to others visiting Lucerne. Your satisfaction is our priority, and we're delighted that we could contribute to making your visit memorable. We hope to have the pleasure of welcoming you back in the future!Best regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Jaime

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel, small but clean rooms, good check in service, however when checking out we had paid in advance on Expedia and it didn’t show in their system and they tried to charge us twice. Thankfully they took our word for it based on our confirmation email showing it was paid. Overall good stay close to train station and within walking distance to everything
Bodde her 1 natt i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for your excellent rating and detailed feedback! We're glad to hear that you had a nice stay with us and found our rooms clean and our check-in service good. We apologize for the inconvenience during check-out regarding the payment issue, but we're glad it was resolved smoothly with your confirmation email. We're pleased that you enjoyed our convenient location near the train station and within walking distance to everything. Your satisfaction is important to us, and we appreciate your understanding. We hope to welcome you back for another great stay in the future!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for the fantastic rating! We're thrilled to know that you had a wonderful experience with us. We hope to have the pleasure of hosting you again in the future!Kind regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Yogesh og Jupiter

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Andreas den 21. apr. 2024
Thank you for the perfect rating! We're glad to hear that you had an excellent experience with us. If you have any further feedback, please don't hesitate to let us know. We look forward to welcoming you back for another wonderful stay!Best regardsAndreas and the AMERON Team

10/10 – Utmerket

Ken og Columbus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel in a great location
Bodde her 1 natt i april 2024
Svar fra Andreas den 15. apr. 2024
Thank you for your fantastic review! We're thrilled to hear that you had a great experience at our hotel and enjoyed our excellent location. Your satisfaction is our top priority, and we hope to welcome you back again in the future. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

10/10 – Utmerket

Alexandr

Great location super central to the city, helpful staff, reasonable prices.
Bodde her 1 natt i april 2024
Svar fra Andreas den 15. apr. 2024
Thank you for your wonderful review! We're delighted to hear that you enjoyed our hotel's central location, helpful staff, and reasonable prices. Your satisfaction is our top priority, and we're pleased that we could contribute to making your stay enjoyable. We hope to have the pleasure of welcoming you back on your next visit. Thank you for choosing us and for your kind words!Warm regardsAndreas and the AMERON Luzern Team

4/10 – Dårlig

Jihoon

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
숙소가 너무 좁아서 여행가방 펼쳐놓을 공간이 없음
Bodde her 2 netter i april 2024
Svar fra Andreas den 13. apr. 2024
We're sorry to hear that you found the room too small for your liking. Your feedback is important to us, and we'll take it into consideration as we strive to improve our accommodations. If there's anything else we can assist you with or if you have any further comments, please don't hesitate to let us know.Best regards Andreas and the AMERON Team

8/10 – Bra

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay
Bodde her 1 natt i april 2024
Svar fra Andreas den 13. apr. 2024
We're glad to hear that you had a great stay. If you have any suggestions or comments on how we can improve further, please feel free to share. Your feedback is valuable to us as we strive to make every guest experience exceptional.Best regardsAndreas and the AMERON Luzern Team