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Anmeldelser av Springhill Suites by Marriott Louisville Airport

3 out of 5
Springhill Suites by Marriott Louisville Airport
820 Phillips Lane, Louisville, KY

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 605 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 250 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 85 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 37 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 23 av totalt 1000 anmeldelser." "

9,0/10

Renhold

9,2/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Masanao

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Size of the room is very good, suite, then all staff is very friendly and nice people.
Bodde her 3 netter i april 2024
Svar fra Chandra Sank AGM den 1. mai 2024
Thank you for taking the time to review your stay. I am pleased to hear that you enjoyed your guest room and our friendly staff. We look forward to seeing you again.

10/10 – Utmerket

Elizabeth og Sarasota

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good hotel by the airport.
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville den 30. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

10/10 – Utmerket

Edgar Vargas

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good place, close to the airport and only 10 min from downtown.
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

10/10 – Utmerket

Ashley

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you for taking the time to share your love for your stay at our property. We look forward to seeing you again.

10/10 – Utmerket

jack

Reiste med partner
It’s an airport hotel. The staff were great and the breakfast was much better than I expected! The waffles with blueberry compote were amazing
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

10/10 – Utmerket

Vivian

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Convenance of shuttle to and from airport
Bodde her 1 natt i april 2024
Svar fra Chandra Sank AGM den 30. apr. 2024
Dear Vivian,Thank you for taking the time to review your stay with us. We are pleased to hear that you enjoyed your stay and the shuttle service to the airport.

4/10 – Dårlig

donald

Reiste med familie
Likte: Personale og service
The fist room noisy. ( 209 ) then after I went to bed and was a sleep a big bang woke me up. When I investigated I found the bath room flooded and a leak in the ceiling coming down from the light fixture, the bang was the water hitting the hot neon light blowing the bulb scaring the devil out me. I let the front desk know and they switched me to another room. The hotel needs some TLC room 209 had stains from spills coffee etc.
Bodde her 2 netter i april 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. I just wanted to take a moment and personally apologize for your experience during your recent stay with us. I am so sorry that your guest room bathroom was not in the best condition.

10/10 – Utmerket

NANCY

Bodde her 1 natt i april 2024

8/10 – Bra

MaryAnn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to airport
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 19. apr. 2024
Thank you for taking the time to review your stay, I'm happy to see you was pleased with the location of the airport and hotel. We look forward to seeing you again.

10/10 – Utmerket

Bruno

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff and quick check in.
Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 19. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

10/10 – Utmerket

Hayward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I stayed for just one night. My room was clean and comfortable. It was very relaxing and I would stay there again, when ever I am in town.
Bodde her 1 natt i april 2024
Svar fra Chandra Sank AGM den 20. apr. 2024
Dear Hayward,Thank you for taking the time share your feedback of your clean comfortable and relaxing stay. We look forward to seeing you again during your next visit to Louisville..

8/10 – Bra

Lucia

Bodde her 1 natt i april 2024
Svar fra Springhill Suites den 1. mai 2024
Thank you for your rating.

10/10 – Utmerket

Jonathan

Bodde her 2 netter i april 2024
Svar fra Springhill Suites den 1. mai 2024
Thank you for rating our property and your perfect stay with us. We look forward to seeing you again.

8/10 – Bra

Michael og Seven Fields

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice hotel
Bodde her 1 natt i april 2024
Svar fra Springhill Suites den 10. apr. 2024
Thank you for taking the time to review our property. If there is anything we could have done better, please let us know. We look forward to seeing you again.

10/10 – Utmerket

Brandon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Springhill den 10. apr. 2024
Thank you for rating your stay experience.

10/10 – Utmerket

Vivian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk personal was very professional and welcoming. Bed was very comfortable. Over all I will be staying there again !!!
Bodde her 1 natt i april 2024
Svar fra Chandra Sank AGM den 11. apr. 2024
Thank you for taking the time to review your stay with a our property. We are pleased to hear that you experienced a professional and welcoming stay. We look forward to seeing you again..

8/10 – Bra

Miranda

Bodde her 1 natt i april 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

4/10 – Dårlig

Tiffany

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Springhill Suites den 11. apr. 2024
Dear Tiffany,We noticed that on the review you scored us pretty low, indicating an opportunity for improvement. Can you possibly give us some specific feedback so that we may improve in those areas? Your feedback and response would be so helpful to us in giving even better guest service!Again, thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. If there is anything further that I can do, please do not hesitate to reach out to me directly.

10/10 – Utmerket

Bruce

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very friendly and helpful
Bodde her 1 natt i mars 2024
Svar fra Springhill Suites Louisville den 12. apr. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right!

6/10 – Grei

Ilirjan

Reiste med familie og små barn
Likte: Personale og service
Bathtub was peeling tiles were about to fall out toilet was clogged and leaking on the back and the garbage cans when we enter the room we’re not emptied out and the pillowcases had stains I don’t think will stay there again you can stay at much nicer places for the price that you pay there.
Bodde her 1 natt i mars 2024
Svar fra Springhill Suites den 20. apr. 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. We strive to achieve superior guest satisfaction at our property, and to hear that we have not exceeded your expectations is disappointing to us.

8/10 – Bra

Brandon

Bodde her 1 natt i mars 2024
Svar fra Springhill Suites Louisville Airport den 30. apr. 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see how much you enjoyed our staff during your stay; we all love what we do and it makes it even more rewarding when we hear that we are doing it right! We noticed that on some the metrics you rated, you scored us pretty low, indicating an opportunity for improvement. Can you possibly give us some specific feedback so that we may improve in those areas? Your feedback and response would be so helpful to us in giving even better guest service!Again, thank you for staying with us and sharing your experience, without the help from guests like you we could not improve our overall guest service. If there is anything further that I can do, please do not hesitate to reach out to me directly.

10/10 – Utmerket

Katie

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great quality for a great price!
Bodde her 1 natt i mars 2024
Svar fra Springhill Suites den 31. mars 2024
Dear Katie,Thank you for taking the time to share your experience and encounter of our great quality guest room. We look forward to seeing you again.

10/10 – Utmerket

LaKrisha og Dayton

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The front desk staff are always wonderful. I will never stay at another hotel in Louisville.
Bodde her 1 natt i mars 2024
Svar fra Chandra Sank AGM den 29. mars 2024
Dear Larkisha,We are pleased to hear that you will continue to return to our hotel during your visit to Louisville. It's always great to hear that our team help provide a wonderful stay experience. We look forward to seeing you again.

10/10 – Utmerket

Honarae

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Chandra Sank AGM den 29. mars 2024
Thank you for taking the time to rate your stay experience. We look forward to seeing you again.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i mars 2024
Svar fra Springhill Suites den 29. mars 2024
Thank you for taking the time to rate your stay experience.

8/10 – Bra

Heather

Reiste med familie og små barn, Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter
Check in was easy and the lady checking us in was nice but didn’t say much. The room was ok. Cigarette burns in the carpet, no light in the very big walk-in closet and the heater/air conditioning hardly worked. The room was stuffy all night. Pool was cold and small. They allow people from other hotels to come and use the pool so it gets crowded fast. No pool towels and had to ask for some, in which they didn’t have. The bathroom had hairs on the shower wall and floor that was not from us. The breakfast was not good. Bagels were hard and the turkey sausage was like jerky. The outside was very dirty which I am sure was due to being off the interstate but you just shut the curtain.
Bodde her 1 natt i mars 2024
Svar fra Chandra Sank AGM den 29. mars 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay. ***As a Hilton Honors member, you are among our most valued guests.*** We strive to achieve superior guest satisfaction at our property, and to hear that we have not exceeded your expectations is disappointing to us.I wanted to take a moment and personally apologize for your experience during your recent stay with us. I am so sorry you found an unpleasant guest room and breakfast experience. I can completely understand how inconvenient and frustrating that can be, which is never acceptable for our guests. I will be sharing your comments with our entire team in an effort of continued training to ensure the best possible experience for or guests. Please feel free to contact me if you would like to discuss your stay further

10/10 – Utmerket

shayne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Springhill Suites den 29. mars 2024
Thank you for taking the time to review your stay. We are pleased to see that you enjoyed your stay.

10/10 – Utmerket

Mikayla

Bodde her 1 natt i mars 2024
Svar fra Springhill den 10. apr. 2024
Thank you.

10/10 – Utmerket

Lori

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was veru clean and quite. Breakfast was good both mornings and our kids loved the pool area!
Bodde her 2 netter i mars 2024
Svar fra SpringHill Suites Louisville Airport den 22. mars 2024
Thank you we are pleased to hear that you and your family enjoyed our complimentary breakfast and indoor pool. We look forward to seeing you and the family during your next visit to Louisville area.

8/10 – Bra

Desaray

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was great
Bodde her 1 natt i mars 2024
Svar fra Springhill den 11. mars 2024
Thank you for taking the time to review your stay with us.

8/10 – Bra

Ramakrishnan

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
It was all good except for one thing. Late at night we realized there were no water bottles in the room. As we had changed for the nite we requested 2 bottles to be sent up. She responded that there was no one available to bring it up. Next morning whilst leaving, we requested the water to take with us on the road. We were told they were out of water. We also were not offered water when we checked in the previous nite.
Bodde her 1 natt i mars 2024
Svar fra Chandra Sank AGM den 22. mars 2024
Thank you for taking the time to review your stay. I would like to take the time to apologize that our property does not have room service/ valet service. The front desk and market area is open 24/7. Not having water available in our market is below our standard and I will research this incident to see how we can in the future not miss the mark of providing perfect customer service.

10/10 – Utmerket

Savanahlynn

Reiste med familie og små barn, Reiste med familie, Reiste med kjæledyr
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean,
Bodde her 1 natt i mars 2024
Svar fra Chandra AGM den 11. mars 2024
Thank you for taking the time to share your experience of a very clean stay. We look forward to seeing you again..

10/10 – Utmerket

Nancy

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was comfortable, clean and had good dining options. It was very convenient when needing to get to the airport early!
Svar fra Springhill Suites Louisville Airport den 22. mars 2024
On behalf of the entire hotel team, I want to thank you for sharing about your comfortable, clean stay.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you.

6/10 – Grei

Heather

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The front desk associate who greeted us upon arrival was extremely kind and welcoming. Check in was quick with no issues. When we got to our room we discovered the floor was very wet by the air conditioning unit. Luckily this was on the far side of the room, however we could not use the floor space to store our suitcases etc to keep them out of the way since the floor was soaked. I went to the front desk to advise of the wet floor. Again, this associate was very friendly and apologized for the room condition. Unfortunately the hotel was fully booked and they were unable to move us. Maintenance was also off for the night. She wrote a note for maintenance to address the issue the next day. In the morning I checked back with front desk to see when maintenance would be coming and advised we would be out of our room most of the day. Front desk stated they would reserve another room for us and when we got back from our event we could switch rooms to allow maintenance time to get the repair taken care of and floor completely dry. We stopped at the desk when we returned for the evening and the associate was not aware of any arrangements to change our room. She had to call someone else and was told maintenance had been in our current room and fixed the issues, dried the floor and also that the hotel was again booked with no rooms available to switch. We went back to our room and the wetness of the floor was improved, but still too wet to use the space for our belongings.
Bodde her 2 netter i februar 2024
Svar fra AGM den 26. feb. 2024
Dear Heather,Thank you for taking the time to review your stay. I would like to apologize your experience of a wet floor in your guestroom which is below our standards for all our guests. We strive daily to give perfect service and I would like to apologize for this miss communication, we were instructed that you would give instructions if you wanted to move rooms, During the wait time of not receiving instructions to move room we proceeded to sale our guests room after 2pm. I will be speaking to our maintenance department regarding the incomplete workorder, I am truly sorry you did not find your carpet dry when you returned. Please feel free to reach out to us if there is anything else we can do for you at this time.

10/10 – Utmerket

Penny

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Close to kentucky state fair
Bodde her 1 natt i februar 2024
Svar fra Springhill Suites Louisville den 24. feb. 2024
ALL 10Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, our staff and our property. We all love what we do and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

10/10 – Utmerket

robert

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Shuttle service was awesome ! Breakfast was good
Bodde her 1 natt i februar 2024
Svar fra Chandra Sank AGM den 24. feb. 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see how much you enjoyed our shuttle service and breakfast during your stay; we all love what we do, and it makes it even more rewarding when we hear that we are doing it right!

10/10 – Utmerket

michael og INDIAN HARBOUR BEACH

Reiste med partner, Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Close to expo center and airport
Bodde her 1 natt i februar 2024
Svar fra Springhill Suites Louisville Airport den 16. feb. 2024
Thank you for your review regarding our property location and taking the time to rate your stay perfect. We look forward to seeing you again during your next visit to the expo center.

4/10 – Dårlig

Frederick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Springhill Suites den 16. feb. 2024
Thank you.

10/10 – Utmerket

Mike

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hospitality and the shuttle to our destination was convient
Bodde her 1 natt i februar 2024
Svar fra Chandra Sank AGM den 16. feb. 2024
Thank you for taking the time to review your stay, we are pleased to hear that you received great service from our team and shuttle service.

6/10 – Grei

Verifisert reisende

Bodde her 1 natt i februar 2024
Svar fra Springhill Suites den 7. feb. 2024
Thank you for taking the time rate your stay.

6/10 – Grei

James

Bodde her 1 natt i februar 2024
Svar fra Chandra Sank AGM den 7. feb. 2024
Dear James,Thank you for taking the time to rate your stay with us. If there is anything we could have done better to provide a perfect experience, please feel free to let us know. We hope to see you again soon.

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024
Svar fra Springhill Suites den 7. feb. 2024
Thank you for taking the time to respond to our survey regarding your recent stay with us. We value all of our guest feedback and see it as an opportunity to improve our guest experience! It’s always our sincere hope that all of guests have an exceptional stay.

10/10 – Utmerket

DANNY

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Chandra Sank den 7. feb. 2024
Thank you for your 10 out of 10 rating. We are pleased to see you had a perfect stay. we look forward to seeing you again.

10/10 – Utmerket

Laura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lavern at the front desk is genuine and so pleasant.
Bodde her 1 natt i januar 2024
Svar fra Chandra Sank AGM den 7. feb. 2024
Thank you so much for taking the time to respond to our survey regarding your recent stay with us. We were thrilled to see that you enjoyed your stay, and Lavern pleasant service. We all love what we do, and it makes it even more rewarding when we hear that we are doing it right! We hope that the next time your travels bring you back to Louisville area that you will choose to stay with us again.

8/10 – Bra

Shanigay

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is very clean. Conveniently located to entertainment, food etc. The staff is very hospitable, and always ready to assist. They really take care of their guests.
Bodde her 3 netter i januar 2024
Svar fra AGM den 26. jan. 2024
Thank you for taking the time to review our property. We are pleased to hear that you enjoyed your clean guestroom. Along with the staff providing hospitable service.

8/10 – Bra

Mingo

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I paid for 2 rooms and only had 1. I had to pay for an additional room at check in. I’ll follow up for a refund on the additional room.
Bodde her 1 natt i januar 2024
Svar fra Springhill Suites den 26. jan. 2024
Thank you for taking the to review your stay. Please feel free to reach out regarding your stay concerns.

10/10 – Utmerket

Celedonia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024
Svar fra Springhill Suites den 26. jan. 2024
Thank you.

10/10 – Utmerket

Ann

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra AGM den 26. jan. 2024
Thank you.

10/10 – Utmerket

Jennifer

Bodde her 1 natt i januar 2024
Svar fra S den 31. jan. 2024
Thank you for your perfect rating.

10/10 – Utmerket

Keith

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Chandra Sank AGM den 11. jan. 2024
Thank You for taking the time to rate your stay. We are pleased to see your experience was a 10 out of 10. We look forward to seeing you again.