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Anmeldelser av DoubleTree by Hilton Hotel Los Angeles Downtown

4 out of 5
DoubleTree by Hilton Hotel Los Angeles Downtown
120 S Los Angeles Street, Los Angeles, CA

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 714 av totalt 1550 anmeldelser." "
Rangering på 8 − Bra. 325 av totalt 1550 anmeldelser." "
Rangering på 6 − Grei. 211 av totalt 1550 anmeldelser." "
Rangering på 4 − Dårlig. 152 av totalt 1550 anmeldelser." "
Rangering på 2 − Forferdelig. 148 av totalt 1550 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Verifisert reisende

Reiste med en gruppe
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2022
Svar fra Customer Service den 28. des. 2022
We appreciate the feedback.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

4/10 – Dårlig

Adriana

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not worth the price, have to pay $47 per day for parking, pay for WIFI, it's ridiculous!
Bodde her 2 netter i mai 2024

8/10 – Bra

Mary Ann

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were lovely, rooms were nice. Not the most convenient location.
Bodde her 3 netter i mai 2024

8/10 – Bra

Jabibe og National City

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Naomy

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was just around the corner from little Tokyo so it was nice to go somewhere that was close by through walking . It was also the best location to stay at for when I had to go to the crypto arena.
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 27. mai 2024
Naomy,Thank you for sharing your experience. DoubleTree By Hilton Los Angeles Downtown is delighted to hear that our location was convenient for your visit to Little Tokyo and the Crypto Arena. We're looking forward to welcoming you back on your next trip!

4/10 – Dårlig

Maria De La Luz

Likte: Renhold
I didn’t like the breakfast
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 27. mai 2024
Maria De La Luz, thank you for sharing your feedback. The breakfast experience you mentioned will be looked into as we always aim to provide an enjoyable stay. We appreciate your input and hope to have the opportunity to serve you again in the future.

10/10 – Utmerket

Erika

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 27. mai 2024
Erika, thank you for your excellent rating! The team at DoubleTree By Hilton Los Angeles Downtown is thrilled you had such a positive experience. We're looking forward to your next visit!

6/10 – Grei

Kayoko

Bodde her 1 natt i mai 2024
Svar fra Customer Service den 26. mai 2024
Thank you for taking the time to share your feedback, Kayoko.While we're glad to hear you found your stay to be agreeable, we regret to hear your experience with us was anything less than perfect. We've shared your feedback with the appropriate members of our team and look forward to hosting you again so that we can share a more positive stay with you.

8/10 – Bra

Beata

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 26. mai 2024
Thank you for the 4-star rating, Beata!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at DoubleTree By Hilton Los Angeles Downtown. Thank you again for sharing!

6/10 – Grei

Mark V

Reiste med familie
Likte ikke: Fasiliteter
Will not go back
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 25. mai 2024
Mark, thank you for sharing your feedback. We regret that your experience didn't meet your expectations. Your insights are important, and we will use them to improve.

10/10 – Utmerket

James

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Doubletree is adjacent to Little Tokyo and between 2 Metro stations. For DTLA, it’s a safer alternative to the historic core. Rooms are clean, staff are friendly, and there is an intriguing garden area at the hotel, which is like an oasis amidst the urban sprawl. There’s a nice little coffee spot around the corner inside the Miyako Hotel, and Little Tokyo itself has a nice variety of cafes, stores, and bakeries. Downtown is walkable to Grand Central Market. Plus, the Metro at 1st and Alameda takes you all the way to Santa Monica. I’ll be returning the next time I venture to Los Angeles.
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 24. mai 2024
James,Thank you for your wonderful review. DoubleTree By Hilton Los Angeles Downtown takes pride in offering a safe and convenient location near Little Tokyo and the Metro stations. We're glad you found our rooms clean and our team members friendly. It’s great to hear you enjoyed the garden area and the surrounding attractions. We’re looking forward to welcoming you back on your next visit to Los Angeles.

8/10 – Bra

Akira

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 25. mai 2024
Akira, thank you for taking the time to rate your stay at DoubleTree By Hilton Los Angeles Downtown. The team is delighted to see you had a positive experience. We hope to have the pleasure of welcoming you back soon!

4/10 – Dårlig

NOMA

Likte: Renhold og personale og service
Workers were demonstrating outside in the morning. they played drums and vuvuzelas, causing a loud noise that lasted for about 30 minutes. This activity occurred on two mornings during a three-night stay.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 24. mai 2024
Noma, thank you for bringing this to our attention. The comfort of our guests is our top priority, and we are sorry you experienced disturbances during your stay. The situation you described is being addressed with the utmost priority to improve future guest experiences. We hope to have the opportunity to provide you with a much more enjoyable stay in the future.

10/10 – Utmerket

Alexander og hayward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall a nice hotel
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 21. mai 2024
Alexander, thank you for taking the time to share your experience. The team at DoubleTree By Hilton Los Angeles Downtown is delighted to know that you had a pleasant stay. We're looking forward to welcoming you back soon.

4/10 – Dårlig

Diana

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The hotel itself was nice. I stayed for a week and EVERY DAY we were woken up by people protesting at 6 in the morning until 10 am. We asked if we could switch rooms to the other side since the protestors had loud horns but the staff said no. It definitely ruined the experience which is unfortunate because the property itself is nice, but the rude awakenings aren’t worth it.
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Diana, thank you for your feedback. It is great to hear you appreciated the property itself. Your experience with the external noise is noted, and it's unfortunate that your request for a room change could not be accommodated. Your satisfaction is important to us, and we hope to provide a more peaceful stay if you decide to return in the future.

10/10 – Utmerket

Jose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 21. mai 2024
Jose, thank you for your feedback and for choosing the DoubleTree By Hilton Los Angeles Downtown. We're thrilled to see you had a great stay. Looking forward to welcoming you back soon!

4/10 – Dårlig

Bernardo

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Staff is very friendly, at least the Employee that helped me at the front desk. But hotel lacks cleanliness! It seems like the room that I got was barely cleaned. Mostly everything in the room was dirty and dusty. Hotel needs a major cleaning. The area didn’t stay behind. Loud noise by protesters in the morning. This will be my first and last time staying at that hotel.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 20. mai 2024
Bernardo, thank you for acknowledging the friendliness of our front desk colleague. Cleanliness is very important, and we will be looking into the matter you raised about your room. The local area’s atmosphere can vary, and we regret that it impacted your stay. We appreciate your feedback and hope you consider giving us another chance in the future.

4/10 – Dårlig

Hiroyuki

Forretningsreisende
Likte: Renhold
チェックインが、17時まで待たされた
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 19. mai 2024
ひろゆき様、ご意見ありがとうございます。チェックイン時の待ち時間については承知しており、確実に対処いたします。お客様のご意見は改善に役立てさせていただきますので、ご理解のほどよろしくお願いいたします。

6/10 – Grei

Hermela

Bodde her 2 netter i mai 2024
Svar fra Customer Service den 20. mai 2024
Thank you for sharing your feedback, Hermela.We strive to share an enjoyable experience with all of our guests. We hope to host you again soon so we can share a more memorable visit with you.

8/10 – Bra

Joanne

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
It was nice, but the AC auto is loud, and you can hear guests from outside at night when sleeping talking opening, and closing the door.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 16. mai 2024
Joanne, thank you for staying at DoubleTree By Hilton Los Angeles Downtown. We're pleased you found your stay nice. We have noted your feedback regarding the AC and noise levels. Your comments are valuable and will be reviewed. We're looking forward to welcoming you back.

6/10 – Grei

Marialal

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 17. mai 2024
We appreciate you taking the time to share your feedback, Marialal.We regret that your experience with us was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.

2/10 – Forferdelig

James

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The staff tried to help, but we were woken up by noisy demonstrations.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 15. mai 2024
James, thank you for your feedback. We're sorry to hear that external noise disrupted your stay. Our team is dedicated to ensuring guest comfort and will look into ways to improve in this regard. We appreciate your understanding.

8/10 – Bra

arlet lazar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 15. mai 2024
arlet lazar, thank you for your rating! DoubleTree By Hilton Los Angeles Downtown is pleased to know you had a positive experience. We look forward to having you stay with us again.

8/10 – Bra

Nimsi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Customer Service den 14. mai 2024
Nimsi, it's excellent to hear that you had a favorable stay at the DoubleTree By Hilton Los Angeles Downtown. We hope to have the opportunity to exceed your expectations during your next visit.

10/10 – Utmerket

Zobria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Customer Service den 18. mai 2024
Thanks for the perfect rating, Zobria!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at DoubleTree By Hilton Los Angeles Downtown.Have a wonderful day!

10/10 – Utmerket

Ana

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thanks for the cookies.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 13. mai 2024
Ana, we're delighted you enjoyed the cookies at DoubleTree By Hilton Los Angeles Downtown! They are indeed a guest favourite. We hope to welcome you back in the near future for another pleasant visit.

10/10 – Utmerket

Consuelo og Romeoville

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 13. mai 2024
Consuelo, thank you for booking with DoubleTree By Hilton Los Angeles Downtown. Should there be any thoughts or suggestions you'd like to share from your stay, we'd love to hear them to ensure our future guest experiences are first-rate. We value your business and your feedback is important to us.

2/10 – Forferdelig

alfred

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Haven’t got my deposit back yet either horrible
Bodde her 1 natt i april 2024
Svar fra Customer Service den 13. mai 2024
Alfred, we regret to hear about your dissatisfaction with the deposit policy. Please reach out to the hotel directly so we may be able to address this with you. We look forward to hearing from you soon.

4/10 – Dårlig

Taylor

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Guess we had bad luck.. someones dog barking nonstop all night. Then on checking in and out had very rude front desk staff that roll their eyes when I simply was trying to buy a 8 ounces bottle of water for 9 dollars when the 2 dollar water in the vending machine conveniently was out of order. One of the reasons I picked this hotel was because parking was supposedly included but no.. it's "included" for a cheap price of $47 self park or $54 for Valet.
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
Taylor, it's certainly disappointing to hear about the trouble you had during your stay. It's regrettable you faced inconvenience from excessive noise and some interactions with our team were less than pleasant. We always aim to offer welcoming and efficient service. With respect to the cost of amenities like water and parking, these are set in order to maintain and exceed the high standards we pursue for our guests. We hope you'll give us another chance to show you the top tier experience we strive to provide.

10/10 – Utmerket

Hirotaka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
Hirotaka, thank you for your Expedia review! We're delighted to hear about your positive experience at DoubleTree By Hilton Los Angeles Downtown. Your feedback matters to us and we hope to host you again, maintaining our high standards for your next stay. Safe travels!

10/10 – Utmerket

Roger

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Modern clean rooms really felt luxury with a very descent price
Bodde her 2 netter i april 2024
Svar fra Customer Service den 10. mai 2024
Roger, we're thrilled you characterized your experience at the DoubleTree By Hilton Los Angeles Downtown as luxurious and appreciated our well-maintained rooms. Thank you for recognizing the excellent value we provide. It is our goal to offer an exceptional stay at a fair cost. We eagerly anticipate your next visit.

8/10 – Bra

Velda

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved the staff especially Jorge (Bellman) Everyone we talked to on property knew directions and what to expect. Your team loves their city. Everything on property including the room was excellent. Bad side.... bring ear plugs. Too much going on outside that could be heard into the room from protests to large scale fireworks productions.
Bodde her 5 netter i mai 2024
Svar fra Customer Service den 9. mai 2024
Velda, it's wonderful to hear how much you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We're delighted that Jorge and other team members were particularly helpful and that you relished the overall experience on our property. We value your feedback regarding the noise level. Rest assured, we continually strive to enhance our guest experiences. We hope to have the pleasure of welcoming you back soon.

8/10 – Bra

Sergio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 10. mai 2024
Sergio, thank you for taking the time to rate your stay at DoubleTree By Hilton Los Angeles Downtown. Your rating suggests you enjoyed your experience, and we're delighted by this. Should you wish to provide any feedback, we would appreciate the opportunity to improve upon your next stay. We eagerly anticipate your return.

4/10 – Dårlig

sho

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024
Svar fra Customer Service den 8. mai 2024
Sho, your rating suggests there may have been aspects of your stay with us that did not meet your expectations. We always strive to provide a satisfactory experience to our guests and we are truly sorry that was not reflected during your trip. We hope to have an opportunity to better serve you on your next visit.

6/10 – Grei

Rosa

Reiste med familie
Considering location, very noisy.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 7. mai 2024
Rosa, we appreciate your feedback regarding the noise. It's essential for us to understand points of improvement based on our guest's experiences. Rest assured, we are exploring various options to ensure a quieter atmosphere for the comfort of all our guests. We hope you give us another opportunity to provide a more peaceful stay.

8/10 – Bra

Christian

Bodde her 1 natt i april 2024
Svar fra Customer Service den 22. mai 2024
Christian, thank you for sharing your rating. We're delighted you had an enjoyable stay at DoubleTree By Hilton Los Angeles Downtown. We're looking forward to welcoming you back soon.

8/10 – Bra

Eileen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Customer Service den 2. mai 2024
Eileen, thank you for your rating of DoubleTree By Hilton Los Angeles Downtown. It's a pleasure to know your stay met expectations and we hope to welcome you back for an even better experience in the future.

6/10 – Grei

Theofilo

Reiste med en gruppe
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The room was clearly dated with peeling wallpaper and visually dirty ventilation for a/c. One wall of electric sockets didnt work and wasnt even completely fastened to the wall. The fire/smoke detector was working (lights were on) but wasnt properly mounted. The window frame was bare wood as if quickly repaired without finishing it off to prevent splinters. This was room 1415.
Bodde her 3 netter i april 2024
Svar fra Customer Service den 30. apr. 2024
Theofilo, it seems like some aspects of your stay did not meet your expectations. We regret to hear about your experiences with the condition of the room and its facilities. Ensuring that everything functions well and conveys an aesthetic appeal is important to us. Your feedback has been shared with our team members to address these concerns. We hope you will give us another chance to deliver a more satisfying experience in the future.

10/10 – Utmerket

Brandon

Bodde her 4 netter i april 2024
Svar fra Customer Service den 20. mai 2024
Brandon, thank you for your positive rating! The team at DoubleTree By Hilton Los Angeles Downtown is thrilled you had an enjoyable stay. We hope to welcome you back soon!

10/10 – Utmerket

Joseph og Fort Walton beach

Bodde her 1 natt i april 2024
Svar fra Customer Service den 19. mai 2024
Thank you for the fantastic rating, Joseph!It's outstanding you had such a wonderful experience at DoubleTree By Hilton Los Angeles Downtown. We care about the satisfaction of our guests. We can't wait to see you again soon!

6/10 – Grei

Elaine

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Beautiful hotel & staff so helpful but so noisy with union protests early in mornings that no one told me about
Bodde her 2 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Elaine, it's great to hear you appreciated the beauty of our hotel and the assistance provided by our team members. However, it's unfortunate that unforeseen events outside our control affected your peaceful stay. We understand your concern regarding noise disturbances and appreciate your patience in this matter. We hope for the opportunity to serve you again for a much more serene experience.

8/10 – Bra

Sarah

Bodde her 1 natt i april 2024
Svar fra Customer Service den 19. mai 2024
Thank you for this lovely rating, Sarah!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at DoubleTree By Hilton Los Angeles Downtown. We'd like to share an even better experience with you soon.

2/10 – Forferdelig

Austin

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Garden was not well maintained, with broken glass on the floor, half ass clean rooms, found mess left over from the previous persons stay, terrible service, dirty windows, not recommended not as nearly as clean as I thought! Better hotels around the area.
Bodde her 1 natt i april 2024
Svar fra Customer Service den 28. apr. 2024
Austin, it's disheartening to read your comments about your recent stay. We always strive to uphold a high standard of cleanliness and service, so hearing these areas didn't meet your expectations is disappointing. We take note of the concern you mentioned regarding garden maintenance and room cleanliness. We understand that perfecting these areas would greatly enhance our guest experience. We hope you'll consider giving us another opportunity to serve you better in the future, when we can show you what we truly have to offer.

2/10 – Forferdelig

David

Bodde her 1 natt i april 2024
Svar fra Customer Service den 28. apr. 2024
We appreciate the feedback, David.It's disheartening that we couldn't exceed your expectations and offer you the most positive experience possible. We care deeply about the satisfaction of our guests so we do hope you give us another opportunity to improve your opinion of us.

10/10 – Utmerket

Brenda

Likte: Overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 27. apr. 2024
Thank you for the 5 out of 5 rating, Brenda!We're thrilled to see how much you enjoyed staying at DoubleTree By Hilton Los Angeles Downtown. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 – Bra

Peter

Reiste med partner
Likte: Renhold og personale og service
Nice staff
Bodde her 2 netter i april 2024
Svar fra Customer Service den 26. apr. 2024
Peter, it's wonderful to hear that you had a positive experience with the team members at DoubleTree By Hilton Los Angeles Downtown. We're glad that they enhanced your stay with their warmth and professionalism. We look forward to welcoming you back soon.

2/10 – Forferdelig

Divine

Reiste med familie og små barn
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
So money minded. Breakfast pay. $31 per kid. Horrible. Parking expensive. Worse hotel ever. Will never recommend to the next 100 generations to come
Bodde her 2 netter i april 2024
Svar fra Customer Service den 24. apr. 2024
Divine, we sincerely regret hearing about your disappointment regarding our pricing for amenities. It's paramount for us to maintain a balance between quality and costs while assuring guest satisfaction. Clearly, in your case, we seem to have missed the mark. We appreciate your feedback and it will be instrumental in guiding efforts to review and adjust our policies as necessary. We hope for an opportunity to give you an improved experience in the future.

10/10 – Utmerket

Nana

Bodde her 3 netter i april 2024
Svar fra Customer Service den 26. apr. 2024
Nana, it's a joy to know your stay at DoubleTree By Hilton Los Angeles Downtown was successful. We're thrilled you had a top-notch experience and are grateful for your rating on Expedia. We look forward to serving you again in the future.

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Would recommend
Bodde her 3 netter i april 2024
Svar fra Customer Service den 24. apr. 2024
Anthony, we are thrilled that you recommend DoubleTree By Hilton Los Angeles Downtown. We appreciate your support and hope to see you again soon.

10/10 – Utmerket

Joseph og Fort Walton beach

Bodde her 2 netter i april 2024
Svar fra Customer Service den 14. mai 2024
Joseph, it's wonderful to hear you enjoyed your stay at the DoubleTree By Hilton Los Angeles Downtown. We appreciate your positive rating and look forward to welcoming you back soon. Safe travels until then.