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Anmeldelser av Best Western Royal Palace Inn & Suites

2.5 out of 5
Best Western Royal Palace Inn & Suites
2528 S Sepulveda Blvd, Los Angeles, CA

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 372 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 356 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 151 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 69 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 53 av totalt 1001 anmeldelser." "

8,2/10

Renhold

8,6/10

Personale og service

7,6/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Greit hotell. Burde vært gratis parkering. Frokosten var også grei.
Bodde her 5 netter i november 2019
Svar fra BW TEAM den 29. nov. 2019
Thank you for staying with us. We love to see you back.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Fint hotell, hyggelig personale
Fint hotell med bra beliggenhet og hyggelig personale. Fint rom med eget rom for TV.
Bodde her 1 natt i juni 2019

8/10 – Bra

Arne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juli 2017

8/10 – Bra

Bjørn

Likte: Renhold, personale og service og romkomfort
Familie roadtrip 2017
Kurant hotell i et meget sentralt og OK område av Los Angeles. Prisen lå kanskje litt i overkant i forhold til tilstand og service. Men totalt sett et helt og bekjentskap. Vi tar gjerne turen tilbake.
Bodde her 7 netter i juli 2017

10/10 – Utmerket

Robert og Sacramento

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Perhaps this is an LA or CA thing, but the shower head was designed for submarines -- i.e., almost no flow. Other than that, everything worked and the room was quiet and comfortable.
Bodde her 3 netter i mai 2024
Svar fra Bw Team den 14. mai 2024
Thank you, Robert for the perfect score and submitting your comments. Water buildup residue could have cause the low flow on the shower but we are check every shower head regularly. We'll check them again. Thank you again for letting us know and we hope to see you again.

10/10 – Utmerket

Moises

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Bw Team den 14. mai 2024
Thanks, Moises for the perfect score. We love to see you back soon.

10/10 – Utmerket

Jacci

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was great. Full breakfast, short walk to train. Staff went above and beyond to accommodate. Would highly recommend!!
Bodde her 4 netter i mai 2024
Svar fra Bw Team den 12. mai 2024
What a lovely review. This will really inspire our staff to do what we do. We are glad that you’re happy with your stay. We love to see you back soon.

8/10 – Bra

Desiree

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great except for the parking. It's already a challenge to get in and out, I would suggest to block off anyone being able to park in the first 3 stalls to make maneuvering a bit easier trying to get out of there. I can't believe the magic my husband had to do to get us out of there and we STILL hit the roof and the side walls. Other than that, staff was really nice and accommodating helping me print something important upon checking in. I'd definitely stay again, I just wouldn't park there 😳
Bodde her 1 natt i mai 2024
Svar fra Bw Team den 9. mai 2024
Thanks for the suggestion and we shall take a look into it. We love to hear that you’ll stay with us again.

8/10 – Bra

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property. Met all of our requirements. The surrounding area is not the best but is typical of Los Angeles. You need a car.
Bodde her 3 netter i april 2024
Svar fra Bw Team den 7. mai 2024
Thank you, John for staying with us. We hope to see you again in the near future.

8/10 – Bra

Vicente

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was good itself the only bad thing to note about the property is the underground parking is limited and it's really tight, but if you know how to drive in tight spaces you'll be fine and another one is the ac unit, I'm not saying it doesn't work but it's positioned in an area where it doesn't really flow thru the room, especially in the area where the couch is at I don't know if it was just that room itself but it gets the job done eventually but other than those two the room was fine the amenities where good breakfast was amazing and overall it was a good stay
Bodde her 1 natt i mai 2024
Svar fra Bw Team den 6. mai 2024
Thank you, Vicente for staying with us and submitting your comment. We are forwarding this matter to the right department. We hope to see you again when you visit LA.

10/10 – Utmerket

Deynis

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good breakfast options!
Bodde her 3 netter i april 2024
Svar fra Bw Team den 3. mai 2024
Thank you, Deynis for the perfect score and complimenting the breakfast. We love to see you back soon.

6/10 – Grei

maria ana

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra Bw Team den 3. mai 2024
Thank you, Maria for staying with us. We hope to serve you better next time.

6/10 – Grei

Travis

Reiste med partner
Likte: Personale og service
The employees were fabulous!!!
Bodde her 1 natt i april 2024
Svar fra Fred - Assistant Manager den 29. apr. 2024
Thank you, Travis for complimenting the staff. I will surely inform them of your kind words. We hope to see you again soon.

4/10 – Dårlig

Terry

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We were very disappointed in the room. It was very tiny. The bathroom was ridiculously small. I didn’t feel that anything was really clean and I would not even hang my clothes in the closet. I am very sorry, but this is not our type of place. We left within the hour.
Bodde her 2 netter i april 2024
Svar fra Bw Management den 26. apr. 2024
We thoroughly inspect all guest rooms before we rent them. We also just shampooed the carpet where you were supposed to stay. We understand that you prefer not to stay and we decided not to penalize you for a night and yet we still got this score? Thank you anyway.

8/10 – Bra

Benjamin

Bodde her 1 natt i april 2024
Svar fra Bw Team den 15. mai 2024
Thank you, Benjamin for staying with us. We hope to see you again.

2/10 – Forferdelig

Jason

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was double charged
Bodde her 1 natt i april 2024
Svar fra Fred - Assistant Manager den 24. apr. 2024
First, let me thank you for staying with us and submitting your score although we could be happier if it's a high score. Based on my investigation here, we charged Expedia and not your credit card. As a matter of fact, my staff tried to charge you for the 11.00 parking fee only but your card was declined. Should there be any authorization on your card by accident, rest assure that it'll drop in a few days and promise you that you were not charged twice. We hope to see you again.

8/10 – Bra

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Bw Team den 24. apr. 2024
Thank you, George for staying with us. We hope to see you again soon.

10/10 – Utmerket

Mike

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fred was very helping during my stay, I would recommend this hotel if you are getting surgery and need accommodation.
Bodde her 2 netter i april 2024
Svar fra Fred - Assistant Manager den 22. apr. 2024
Thank you, Mike for staying with us and your compliment. I look forward to serving you again and hopefully on a different circumstance :)

6/10 – Grei

Many

Likte ikke: Renhold
El baño tenia hongos
Bodde her 1 natt i april 2024
Svar fra Bw Team den 22. apr. 2024
Thank you for your comment, Many. We will look into it ASAP. We hope to serve you better next time.

6/10 – Grei

Gilian D.

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i april 2024
Svar fra Bw Team den 22. apr. 2024
Thank you, Gilian for submitting your score. We hope to see you again so that we can serve you better next time.

10/10 – Utmerket

Tuan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Bw Team den 19. apr. 2024
Thank you for the perfect score. We hope to see you again soon.

2/10 – Forferdelig

James

Bodde her 2 netter i april 2024
Svar fra Bw Team den 3. mai 2024
Thank you, James for staying with us but you could've been specific on where we fell short on you expectation. You see, the room where you stayed was on the top floor facing away from the street and a lot of regular guests always ask for that room. At any rate, we hope the you'll be back so that we can serve you better next time.

10/10 – Utmerket

Leslie

Bodde her 1 natt i april 2024
Svar fra Bw Team den 14. apr. 2024
Thank you so much, Leslie for giving us a perfect score. We love to see you again soon.

10/10 – Utmerket

Alicia

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great!
Bodde her 1 natt i april 2024
Svar fra Bw Team den 13. apr. 2024
Thanks, Alicia for the perfect score and complimenting the staff. We will surely inform everyone about this. We love to see you back soon.

10/10 – Utmerket

Ivan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The manager was really nice and helpful!
Bodde her 1 natt i april 2024
Svar fra Fred - Assistant Manager den 12. apr. 2024
Thank you so much, Ivan for the perfect score. It is my pleasure to serve you and I am looking forward to serve you again soon.

10/10 – Utmerket

Curtis og Colorado Springs

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a very nice and very convenient to Santa Monica Pier which is 12 mins away. Train is right next door to take as well. Great value and breakfast too
Bodde her 1 natt i april 2024
Svar fra Bw team den 11. apr. 2024
Thank you, Curtis for staying with us and submitting your review. Truly the location of our hotel is one of the reasons why guests especially tourists stay with us because we are centrally located to most tourist spots in LA and the metro is just a stone throw away. We hope to see you again soon.

10/10 – Utmerket

Cynthia

Forretningsreisende, Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Definitely needs updated. Worst thing was sitting on the toilet and repeatedly smashing my elbow on the toilet paper holder and my knee on the other side kept hitting the vanity. I paid $11 to be able to park my car in basically an alley way where I had to worry about my car being hit by another car parking because the spots are to small and at very odd angles. Oh and the 80s carpet everywhere was a very nice touch. I assure i will never be staying here again.
Bodde her 1 natt i april 2024
Svar fra Bw Team den 9. apr. 2024
Thank you for staying with us. We also apologize that your expectations were not met. We hope that you'll have a change of heart and give us another chance to serve you better next time.

6/10 – Grei

gabriel

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
you must pay for parking !!! the parking is too small the cleaning service of the room si not all days,!!! is one day yes,one day dont
Bodde her 5 netter i april 2024
Svar fra Bw Team den 8. apr. 2024
Hotel has been charging for parking for 10 years now and it's posted in our website and also in all third party booking engines like Expedia. We are sorry that you missed it. Regarding cleaning the room, most hotels give maid service upon request only wherein ours is better since we do it every other day. Thank you for staying with us.

8/10 – Bra

Seyum

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The employee at hotel, they were very helpful for everything
Bodde her 4 netter i april 2024
Svar fra Bw Team den 7. apr. 2024
Thank you very much for staying with us and submitting your comments. This will make our day and continue to do what we do. We hope to see you again soon.

10/10 – Utmerket

Jozell

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The staff was very kind and helpful. We enjoyed our stay
Bodde her 1 natt i april 2024
Svar fra Bw Team den 6. apr. 2024
Your score and review make our day. Thanks a million for staying with us. We look forward to seeing you again in the near future.

6/10 – Grei

James

Bodde her 3 netter i april 2024
Svar fra Bw Team den 6. apr. 2024
Thank you, James for staying with us. We hope to serve you again when you come back to LA.

10/10 – Utmerket

Miguel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Closed distance from Santa Monica pier
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 9. mai 2024
Thank you, Miguel for the perfect score. Truly the hotel is accessible to most tourist spots in LA especially the Santa Monica pier. We hope to see you again soon.

8/10 – Bra

Pedro Alfonso Menendez

Likte: Fasiliteter
Buena
Bodde her 5 netter i mars 2024
Svar fra Bw Team den 2. apr. 2024
Muchos gracias, Pedro.

8/10 – Bra

Arora

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 2. apr. 2024
Thanks, Arora for staying with us and submitting your score. We hope to see you again.

10/10 – Utmerket

Gabriela og Arroyo Grande

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Extremely low water pressure in the shower (which we understand given California drought regardless of good rain this year). Water temperature was hard to adjust with extremes of hot/cold. I think this is an easy fix. We had to do it in our own home. Room 311.
Bodde her 2 netter i mars 2024
Svar fra Bw Team den 30. mars 2024
Thank you so much for staying with us and submitting your comment particularly the shower temperature. We are starting to change the old mixing valve and said room will be change next. Thanks again for letting us know.

4/10 – Dårlig

Carly

Bodde her 1 natt i mars 2024
Svar fra Bw Team den 20. apr. 2024
Thank you, Carly for staying with us. We hope to see you again so that we can serve you better next time.

8/10 – Bra

Shambhavi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Not very spacious parking area.
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 27. mars 2024
Thank you, Shambhavi for staying with us and submitting your comment. We hope to see you again on your next journey to LA.

10/10 – Utmerket

Pankaj og San Ramon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 28. mars 2024
Thank you, Pankaj for staying with us and submitting your perfect score. We love to see you back soon.

8/10 – Bra

Lorena

Bodde her 1 natt i mars 2024
Svar fra Bw Team den 16. apr. 2024
Thanks, Lorena for staying with us. We hope to see you again in the near future.

8/10 – Bra

zaira

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathroom was super small and tight for five people
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 26. mars 2024
Thank you for staying with us and submitting your review. We have few rooms here with larger bathrooms. Hopefully you can stay in one of that rooms next time you visit LA.

10/10 – Utmerket

Edwin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was great with a separate room with a TV and terrace. Fred, the manager, is very accommodating. We stayed there before and will stay there again. It is convenient to UCLA, Santa Monica, shopping and restaurants.
Bodde her 5 netter i desember 2023
Svar fra Bw Team den 26. mars 2024
Thank you very much for staying with us and complimenting Fred. We are glad that you enjoyed your stay and we are definitely looking forward to serve you again in the near future.

10/10 – Utmerket

Melvin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was quiet and relaxing. Great customer service
Bodde her 1 natt i mars 2024
Svar fra Bw Team den 25. mars 2024
What a relaxing review :) Thank you so much Melvin for staying with us and giving us a perfect score. We love to see you again when you visit Los Angles.

8/10 – Bra

Thomas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Right off the metro. I liked it
Bodde her 2 netter i mars 2024
Svar fra Bw Team den 19. mars 2024
Truly the hotel is just a stone throw away from the metro stop and the train will lead passengers either to Santa Monica pier heading west and to the heart of down LA heading east. We hope to see you again soon.

10/10 – Utmerket

Atoussa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Séjour très bien Personnel au petit soin
Bodde her 19 netter i juni 2023
Svar fra Bw Team den 19. mars 2024
Merci beaucoup d'être resté avec nous et de complimenter le personnel. Nous serons ravis de vous revoir lors de votre prochaine visite à Los Angeles.

10/10 – Utmerket

Marcela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff…there was an issue with water leaking in our room from the floor above last night. Staff were quick to respond to the issue and fix it. We were unable to move due to hotel being fully occupied but they compensated us for the inconvenience. We will be staying there again the next time we are in LA.
Bodde her 2 netter i mars 2024
Svar fra Bw Team den 18. mars 2024
Thank you so much for staying with us and submitting your comments. We really appreciate you understanding the hassle that you have encountered and we are happy to hear that the staff fixed the problem right away. We are definitely looking forward to serve you again when you visit LA.

6/10 – Grei

Martin

Reiste med partner
Likte: Renhold og personale og service
The staff were super friendly and helpful. Unfortunately the plumbing is old and a hot shower turned cold instantly and without warning.
Bodde her 3 netter i mars 2024
Svar fra Bw Team den 9. mars 2024
Thank you, Martin for staying with us and submitting your review. We are delighted that the staff served you well. We shall inform the right department about your concern. We hope to see you again in the near future.

10/10 – Utmerket

Tamara og Bloomfield

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was kind and helpful. The rooms were clean and beds were very comfortable.
Bodde her 2 netter i februar 2024
Svar fra Bw Team den 5. mars 2024
Thank you for straying with us and submitting a perfect score. We are looking forward to serve you again soon.

10/10 – Utmerket

Natasha

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The Staff is very welcoming, polite, helpful, and patient. We were always greeted with a smile. The rooms are great with comfy beds. Parking is a bit of a hassle. I recommend parking on the street. We would definitely book again if we are in the area.
Bodde her 2 netter i mars 2024
Svar fra Bw Team den 4. mars 2024
Thank you so much, Natasha for staying with us and giving us a perfect score. We love to serve you again in the near future.

8/10 – Bra

Barbara og Santa Ynez

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Bw Team den 29. feb. 2024
Thank you, Barbara for staying with us and submitting your score. We hope to see you again in the near future.

10/10 – Utmerket

Rita

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel staff were very helpful
Bodde her 1 natt i januar 2024
Svar fra Bw Team den 27. feb. 2024
Thank you so much, Rita for staying with us and submitting a perfect score. We love to see you back soon.