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Anmeldelser av DoubleTree Suites by Hilton Hotel Lexington

4 out of 5
DoubleTree Suites by Hilton Hotel Lexington
2601 Richmond Rd, Lexington, KY

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 590 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 219 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 101 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 46 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 44 av totalt 1000 anmeldelser." "

8,8/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Edward

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice people
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Liam

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was excellent- from check in to check out. Room was clean, newly renovated. Bathroom was luxurious, and the suite spacious. Five stars!
Bodde her 1 natt i mai 2024
Svar fra db den 9. mai 2024
Thank you for the wonderful comments about the hotel renovations. We look forward to welcoming you back.

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra db den 9. mai 2024
Thank you for taking the time to rate your stay with us. We look forward to welcoming you back in the future.

6/10 – Grei

Mary E.

Likte: Renhold og personale og service
I didn't like that I reserved a room and paid for it over 2 months ago. Specifically, the only reason I chose this hotel, and my specific room, was because I wanted the oversized jetted tub. When I checked in and was told of the renovation, I explained I wasn't happy because I had only chosen hotel/room for oversized jetted tub that no longer existed. I would have thought some sort of discount/refund appropriate. Apparently, Doubletree doesn't care about customer satisfaction or the fact that promised facility didn't exist by the time I got there (but after I'd paid for it.) I will not go back to a Doubletree because customer satisfaction does not appear to be important to you. I did receive a last-minute e-mail warning of the change, but it was too late to reserve a room elsewhere. I'm quite shocked at the low priority of customer satisfaction.
Bodde her 5 netter i april 2024
Svar fra Db den 23. apr. 2024
We are sorry to hear that you were disappointed with your stay in our newly renovated hotel and really wanted the oversized jetted tub. Customer satisfaction is very important, and we hope to make it up to you in the future.

10/10 – Utmerket

Daniel

Bodde her 1 natt i mars 2024
Svar fra db den 23. apr. 2024
Thank you for taking the time to rate your stay with us. We are pleased to hear that you enjoyed your stay in our newly renovated hotel. We look forward to seeing you again when returning to Lexington.

10/10 – Utmerket

Dennis og Lexington

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra db den 10. apr. 2024
Thank you for taking the time to rate your stay with us. We are glad to see it was excellent. We look forward to welcoming you back in the future.

8/10 – Bra

Paula

Reiste med familie
Property is currently under renovation. Our newly renovated room was excellent, suiting room with sofa bed, comfortable bed and linens and beautiful bathroom accommodations. Enjoyed the Crabtree & Evelyn bath products that were furnished. It will be an excellent property when renovations are complete.
Bodde her 1 natt i mars 2024
Svar fra db den 28. mars 2024
Thank you for your kind comments regarding your recent stay with us. We are so glad you had an excellent stay. We look forward to seeing you again in the future.

4/10 – Dårlig

Melissa

Reiste med familie og små barn
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was advertised with a spa tub, and was a determining factor in my selection. When I checked in the room had a stand in shower. I called the front desk hoping this was an error and I was told they are remodeling and would update the Expedia listing soon. The carpet leading to the bathroom was damp. Breakfast buffet was advertised in the listing but unavailable on a Saturday. So we decided to sit in and order breakfast. The server greeted us saying it would be 15 mins before she could help us. There were only a few guests at the time. As a previous server, I was appalled. The front desk lady was nice, but seemed cheery and unaffected my my complaints. Any one of those incidents on its own would be inconsequential, however as a whole, I am disappointed, and to be honest upset.
Bodde her 1 natt i mars 2024
Svar fra db den 28. mars 2024
Thank you for writing your comments. I am sorry you were disappointed with the newly renovated guestroom. I am sorry we did not have a buffet and made-to-order service was not as expected. We hope to welcome you again when coming to the area.

2/10 – Forferdelig

Shawn

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Wasn’t the room that was booked. The ac unit didn’t work and there was no hot water.
Bodde her 2 netter i mars 2024
Svar fra db den 25. mars 2024
We were sorry to hear your stay was not satisfactory. It appears we made it right with you upon check-out. We hope to welcome you back in the future.

10/10 – Utmerket

Jenny og Flatwoods

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved it! We will definitely be back!
Bodde her 2 netter i mars 2024
Svar fra db den 18. mars 2024
Thank you for taking the time to rate your stay and provide feedback! We are very happy you loved your stay! We look forward to welcoming you back.

10/10 – Utmerket

Brad

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff and room was perfect for our stay.
Bodde her 2 netter i mars 2024
Svar fra db den 15. mars 2024
Thank you for rating your stay. We are very pleased you enjoyed your stay. We look forward to welcoming you back.

6/10 – Grei

Joseph

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
This property shows online that the honeymoon suite has a whirlpool tub in the room. It does not. This is very upsetting that I feel I paid a premium price for something I did not receive. It was a waste of my time and money.
Bodde her 1 natt i mars 2024
Svar fra db den 11. mars 2024
Thank you for taking the time to rate your stay and provide feedback. As the booking message states, we are under renovation. I am sorry that the honeymoon suites were not as expected. They were designed with a soaking tub with large walk-in shower, a more modern feel. I apologize that the website photos have not been changed as that process takes time with approvals. I am very sorry to hear you did not enjoy your newly renovated honeymoon suite.

8/10 – Bra

Hope

Reiste med partner
We always stay there but the refrigerator didn’t work well
Bodde her 1 natt i februar 2024
Svar fra db den 20. feb. 2024
Thank you for taking the time to review your stay and comment. We are sorry to hear your refrigerator was not working properly. Thank you for letting us know. We hope to welcome you back in the future.

4/10 – Dårlig

Karynn

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
No hot water. 5 females and no one could shower. Terrible
Bodde her 1 natt i januar 2024
Svar fra db den 24. jan. 2024
Thank you for taking the time to rate your stay and experience. We are very sorry to hear you had hot water issues during your stay. We hope you will try us again once our renovations are complete.

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Staff was very friendly and welcoming. I don't know if it was due to construction on the other floors, but the bathroom sink backed up in the middle of the night and didn't drain. We still had a nice overnight stay.
Bodde her 1 natt i januar 2024
Svar fra DB den 24. jan. 2024
Thank you for taking the time to rate your stay and provide feedback on your experience. I am glad to hear you found our staff friendly. I am sorry your sink backed up in the night. We look forward to your next stay with us being a 10!

6/10 – Grei

Pam

Reiste med en gruppe
Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
The water in the shower was only lukewarm even tho it was hot in the sink. When I went down to check out the breakfast buffet, I let the lady at the front desk know. Then I went over and fixed a plate of food. I was met at the table by a lady who asked if I knew about the buffet. I asked what it was and she said it was $15. I told her that I wish i had known that before I fixed a plate. She went over to the front desk to charge it to my room and was told that there would be no charge since there was an issue with the room.
Bodde her 1 natt i januar 2024
Svar fra DB den 24. jan. 2024
Thank you for taking the time to rate your stay and provide feedback. I am sorry to hear your shower was not the temperature you preferred. We offer a full-service restaurant for both breakfast and dinner. We hope you will try a dinner entree on your next visit.

8/10 – Bra

Logan

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great value. Clean hotel with friendly staff.
Bodde her 3 netter i januar 2024
Svar fra DB den 24. jan. 2024
Thank you for taking the time to rate your stay and provide feedback. We are glad you had a great experience and look forward to welcoming you again.

6/10 – Grei

Kristina

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
No hot water
First off. No hot water for a shower/bath. So the oversized bathtub was a disappointment along with taking a shower. Now had we had hot water then the tub would of been awesome. Hotel was clean and had comfy beds. For the price and no hot water was disappointing. The hotel staff was very friendly and the lobby was pretty. I would definitely stay again if I knew they had hot water. But currently I wouldn't recommend it until they get the water fixed.
Bodde her 1 natt i desember 2023
Svar fra db den 26. des. 2023
Thank you for taking the time to share your experience with your recent stay. We are very sorry to hear you had hot water issues. I can assure you we will not have hot water issues in the future. We appreciate welcoming you and your guests again after renovations are complete.

10/10 – Utmerket

Hope

Bodde her 1 natt i desember 2023
Svar fra db den 26. des. 2023
Thank you for rating your stay. We are pleased to see your stay was excellent and look forward to welcoming you back in the future.

10/10 – Utmerket

Marc Anne B

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff is cery professional
Bodde her 3 netter i desember 2023
Svar fra db den 26. des. 2023
Thank you for rating your stay. We are pleased to see your stay was excellent and your interactions with our friendly staff was as well. We look forward to welcoming you back in the future.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og personale og service
Likte ikke: Romkomfort
Wasnt great
No hot water/could hear the person in the next room breathing/could hear every footstep in the hallway/12 bucks for breakfast is unusual when included breakfast is an industry standard.
Bodde her 1 natt i desember 2023
Svar fra db den 7. des. 2023
Thank you for taking the time to rate your stay and provide feedback. We are very sorry to hear your stay was not great! We are very sorry about the hot water issue. I am sorry that DoubleTree brand is not an all-inclusive breakfast option of Hilton. We offer a restaurant service for breakfast, dinner and room service. We hope you will give us another try in 2024 when returning to Lexington.

10/10 – Utmerket

Rene

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra db den 26. des. 2023
Thank you for rating your stay. We are pleased to see your stay was excellent and look forward to welcoming you back in the future.

10/10 – Utmerket

Berkeley

Bodde her 2 netter i november 2023
Svar fra db den 26. des. 2023
Thank you for rating your stay. We are pleased to see your stay was excellent and look forward to welcoming you back in the future.

2/10 – Forferdelig

Charles

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not Thanks
We just booked the one night and almost cancelled and left. The first room they put us in the hot water did not work in the tub or shower. The floors and tub were peeling. They moved us to a room with working hot water, but the tub was gross, black stuff was shooting out of the jets. The whole room had an icky grimy feel. The TV remote batteries didn’t even work. All the staff was just kind of existing, they really didn’t care. The construction wasn’t even an issue, we left before it started for the day.
Bodde her 1 natt i november 2023
Svar fra db den 7. des. 2023
Thank you for taking the time to provide feedback from you stay. We are very sorry you had these problems. I hope you will give us another try after renovations are complete in April 2024. We truly care about your next stay with us!

10/10 – Utmerket

Toni

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Under construction in the lobby and some other areas, but no noise or other issues while there. Hotel is basically in middle of everything! Can walk to some restaurants but close to all others. Enjoyed the stay!!
Bodde her 2 netter i november 2023
Svar fra db den 7. des. 2023
Thank you for taking the time to rate your stay and provide feedback. We are glad to hear you enjoyed your stay! We look forward to welcoming you back in the future.

8/10 – Bra

Darin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra db den 7. des. 2023
Thank you for rating your recent stay with us. We look forward to welcoming you back in the future.

2/10 – Forferdelig

Elizabeth

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023
Svar fra db den 13. nov. 2023
Thank you for taking the time to rate your experience. I am sorry to hear that it was not excellent. Please consider us again when returning to Lexington next year when renovations are complete.

10/10 – Utmerket

Jessica

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One of the best stays!
This hotel was absolutely beautiful. The rooms were oversized so it made the stay feel way more comfortable. The staff was very nice and they made us feel welcomed. They’re currently under construction and updating everything…it’s going to be beautiful when it’s done.
Bodde her 2 netter i november 2023
Svar fra db den 13. nov. 2023
Thank you for your kind comments about our hotel. We look forward to welcoming you again.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
👍
Nice Place
Bodde her 1 natt i november 2023
Svar fra db den 13. nov. 2023
Thank you for rating your stay with us. We are glad to hear you enjoyed your stay and look forward to welcoming you back.

10/10 – Utmerket

Theresa

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra db den 13. nov. 2023
Thank you for rating your stay. We are glad to see your stay was excellent. We look forward to welcoming you back in the future.

4/10 – Dårlig

Kenny

No hot water, well just warm; no coffee, bugs, only 2 wash cloths, 1 looked like it was used
Bodde her 1 natt i oktober 2023
Svar fra db den 13. nov. 2023
We are sorry to hear your stay was not satisfactory. We are surprised by your comments and are working with management staff to rectify the concerns. We hope to welcome you back in the future.

8/10 – Bra

Jeffrey

Likte: Renhold og personale og service
The place was under renovation so that was the main issue for my lower score.
Bodde her 3 netter i oktober 2023
Svar fra db den 13. nov. 2023
Thank you for rating your stay. We look forward to welcoming you back once renovations are complete.

8/10 – Bra

Linda

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property is undergoing renovation so that is a factor to consider. The front desk staff and breakfast wait staff were friendly, helpful and kind. The breakfast option is dismal.
Bodde her 1 natt i oktober 2023
Svar fra db den 17. okt. 2023
Thank you for taking the time to rate your experience and provide feedback. We are pleased to hear you enjoyed our staff. Iam sorry to hear you were not pleased with our breakfast options.

4/10 – Dårlig

Laura

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra db den 17. okt. 2023
We are so sorry that your stay was not satisfactory. I am glad you let us know at the front desk before check-out. We hope you both enjoyed our breakfast buffet. We look forward to welcoming you again in the future.

8/10 – Bra

Malisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra db den 17. okt. 2023
Thank you for taking the time to rate your experience. We hope to welcome you again when you return to Lexington.

10/10 – Utmerket

Jared

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Worth every penny
Beautiful place and great service. One of my favorite stays!
Bodde her 1 natt i oktober 2023
Svar fra db den 17. okt. 2023
Thank you for taking the time to rate your stay and leave a wonderful review of our service. We look forward to to welcoming you back to Lexington in the future.

10/10 – Utmerket

Brittany

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Our stay was exceptional. All the staff were very nice and welcoming and our room was very clean and comfortable.
Bodde her 3 netter i september 2023
Svar fra db den 5. okt. 2023
Thank you for taking the time to comment on your stay. We are so glad your experience was exceptional! We look forward to welcoming you again in the future.

10/10 – Utmerket

Frank

Bodde her 1 natt i september 2023
Svar fra db den 3. okt. 2023
Thank you for rating your stay with us. We look forward to welcoming you back in the future.

10/10 – Utmerket

Wayne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra db den 3. okt. 2023
Thank you for rating your stay with us. We look forward to welcoming you back when returning to Lexington.

10/10 – Utmerket

Robert

Bodde her 1 natt i september 2023
Svar fra db den 3. okt. 2023
Thank you for rating your stay with us. We look forward to welcoming you again when returning to Lexington.

10/10 – Utmerket

William

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra db den 3. okt. 2023
Thank you for taking the time to rate your stay with us. We look forward to welcoming you back when returning to Lexington.

8/10 – Bra

Jonathan Charles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing too specific to mention
Bodde her 2 netter i september 2023
Svar fra db den 13. nov. 2023
Thank you for rating your stay with us. We hope to welcome you back in the future.

10/10 – Utmerket

Susan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a beautiful suite. I enjoyed the jetted tub after driving 6 hours.
Bodde her 1 natt i september 2023
Svar fra db den 3. okt. 2023
Thank you for taking the time to rate your stay and provide feedback. We are glad to hear you enjoyed the jetted tub. We look forward to welcoming you back when returning to Lexington.

8/10 – Bra

Virginia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Unfortunately, they were remodeling while we stayed, but this location was very convenient for our visit. I'm sure it will be lovely when completed.
Bodde her 2 netter i september 2023
Svar fra db den 3. okt. 2023
Thank you for taking the time rate your stay and provide feedback. We hope you will stay with us again once renovations are complete.

10/10 – Utmerket

Kiley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
i loved staying here!
Bodde her 2 netter i september 2023
Svar fra db den 5. sep. 2023
Thank you for your positive review. We are pleased to see your stay was excellent! We look forward to welcoming you back to Lexington.

2/10 – Forferdelig

Dee

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Middle of renovation. Not in description. No luggage cart. Jacuzzi didn’t work. Alarm went off at 6:30. Nice room. But come on.
Bodde her 1 natt i september 2023
Svar fra db den 5. sep. 2023
I am so sorry to hear your stay was not enjoyable. I hope you will give us another try later this fall once renovations are complete on the first floor.

8/10 – Bra

Judith

Likte: Renhold, personale og service og fasiliteter
The property was under construction in the main lobby area so was messy and noisy. I was warned by the property in advance. Front desk staff was very friendly and accomodating. Room was a bit shabby but clean. Breakfast buffet adequate and well stocked.
Bodde her 3 netter i august 2023
Svar fra db den 5. sep. 2023
Thank you for taking the time to send comments regarding your stay. We hope you will try us again later this fall once the renovation in the main lobby is complete and 2024 spring once the guestroom renovation is complete.

10/10 – Utmerket

Nakea

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i august 2023
Svar fra db den 28. aug. 2023
Thank you for rating your stay with us. We look forward to welcoming you back.

10/10 – Utmerket

Michele

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Work in progress
Hotel will be beautiful when construction is finished. Atrium is being worked on. Gorgeous room with beautiful view over atrium. Work started at 10am ended at 6pm. Restaurant and bar in a conference room. It will be absolutely amazing around December!
Bodde her 1 natt i august 2023
Svar fra db den 28. aug. 2023
Thank you for your comments! We hope you will come back in December and experience the new atrium area!