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Anmeldelser av Best Western Richmond Hotel

2.5 out of 5
Best Western Richmond Hotel
100 Eastern Bypass, Richmond, KY

Anmeldelser

7,4

Bra

Rangering på 10 − Utmerket. 292 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 354 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 163 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 107 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 85 av totalt 1001 anmeldelser." "

7,6/10

Renhold

8,2/10

Personale og service

6,8/10

Fasiliteter

7,2/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Dennis

Reiste med familie
Wet average experience. Property was aged and in need of many updates. However, signage indicated that the property was under renovation.
Bodde her 1 natt i mai 2024
Svar fra Hardy den 21. mai 2024
Dear Dennis,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Dårlig

Dorothy

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Rented rooms that were still in the middle stages of remodeling, and definitely not safe. Long mirror leaning against wall, lamp fixture ( only one) falling off of wall Definitely not worth the money I spent. Shouldn’t have even been rented out
Bodde her 1 natt i mai 2024
Svar fra Hardy den 16. mai 2024
Dear Rebecca Pence,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Forferdelig

Christopher og Davis Junction

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It took me three different trips to the front desk with all of my belongings with me because my key card wouldn’t work. They didn’t have a king size bed for me even though I reserved one and Lee paid my room. The bed was extremely uncomfortable, and there was no coffee at breakfast. I would like a full refund of my room
Bodde her 1 natt i mai 2024
Svar fra Hardy den 13. mai 2024
Dear Christopher,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Forferdelig

Wayne

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Eizabeth

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This property was under construction, the hot tub was out of order, the pool was cold and there was no towels at the pool. Just say the relaxing little night get away was shot too crap!
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Kristina

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Never stayed at this hotel due to the hot tub was not in service. It smelled like old people perfume. They gave us a room key that had somebody’s purse and an open suitcase in the bedroom and mirror was laying on the floor doors look horrible like something you would have at your house for your bedroom doors Would not recommend anyone to Stay here, not worth what they want per night. I don’t think I would pay even $50 a night through this hotel.
Bodde her 2 netter i april 2024

6/10 – Grei

JAY

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property needs to be shut down for renovations, or the customers need to know prior to booking this wasn't what the pictures showed in the pictures . They claim to have a hot tub and swimming pool ,the hot tub doesn't work and is ice cold along with the pool neither were usable,pool furniture was terrible along with so many safety issues on the property ,as far as the room it had ceiling damage and mold in the bathroom furniture falling apart and dirty , the a/c only worked when it wanted and breakfast was mediocre. Would not recommend staying here there are far to many complaints
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Randy

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
My door didnt lock. Dust everywhere Missing paint
Bodde her 2 netter i april 2024

10/10 – Utmerket

Robert

Bodde her 1 natt i april 2024

2/10 – Forferdelig

Joshua

Reiste med familie
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
There was nothing good to report about.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Matthew

Reiste med familie
Likte ikke: Fasiliteter
The attendant at the front desk didn’t understand English or the process.y dad was charged twice for his rooms. The pool Was freezing and half the hotel was under construction. Our keys didn’t work. Housekeeping let us in our room and never asked for identification or proof. Housekeeping was very attentive and nice.
Bodde her 1 natt i mars 2024
Svar fra Hardy den 7. apr. 2024
Dear Matthew,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Grei

jerome

Likte ikke: Overnattingsstedets bygg og tilstand
Property in poor condition
Bodde her 1 natt i april 2024
Svar fra Hardy den 7. apr. 2024
Dear Jerome,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Utmerket

Heather

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My room was spacious, clean and the bed is comfortable. The shower was amazing! The staff was very friendly and accommodating.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Pete

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was horrible. Do not waste your money or time. They are very disorganized. We had one couple try to get into our room because they rented it to them after we checked in. Then the phone rang at 1:00am because they couldn’t figure out who was in said room . Just ridiculous and frustrating.
Bodde her 1 natt i mars 2024
Svar fra Hardy den 31. mars 2024
Dear Pete,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Forferdelig

Joe

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Water to toilet was not turned on. No remote in the room. Called three times before a remote was brought to the room and then it did not work. Upon checkout the clerk could not find the room in their system. He then shared that the room is known as the pool room and is normally not rented. The room is in dire need of renovation. I should receive a major discount for the poor service.
Bodde her 1 natt i mars 2024
Svar fra Hardy den 1. apr. 2024
Dear Joe,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Grei

Gina

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This property was not great. Family is road tripping and wanted to stop in Richmond to go to Buccees and I booked this because of VIP rewards. Big time oof. Crawling with EKU college kids and property was worn down. The only thing that was great was the older man at the front desk. Since there were a ton of college kids at the pool the night before I took my girls in the morning. Our key was not working on the reader and the man at the front fixed it for us and even had a sense of humor about it during check out. Property is a 2 star on a good day. Just know that before you book.
Bodde her 1 natt i mars 2024
Svar fra Hardy den 25. mars 2024
Dear Gina,Thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Utmerket

Krystal og allen park

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hot tub was not working is our only complaint.
Bodde her 1 natt i mars 2024
Svar fra Hardy den 25. mars 2024
Dear Krystal,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

10/10 – Utmerket

Becky

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is always top notch.
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Thomas

Check in was a bit frustrating for all because they could not find records of payment by Expedia. I had no problem at all at Econo Lodge in Seymour, IN. I guess Wildwood in Florence, KY on 3/28 will be the tie-breaker.
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Debbie

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Run down property..broken hot tub..old carpet...portion sizes served for breakfast....we will not be back
Bodde her 1 natt i mars 2024
Svar fra Hardy den 11. mars 2024
Dear Debbie,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Forferdelig

misty

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This Best Western was the worst i have ever stayed at. Very 7nclean, the entire hotel smelled of mildew, cery dirty, the doors keys didnt witk on the entrance doors, our room door handle was broken. Once i got i to room it was a horrible smell of old stale mildew, there was a coffee pot but no coffee and i was told they ordered it but hasnt been delivered. When i was ready to pull the bed comforters down i noticed three black hairs on the bed and yellow stains on the pillow. The hot tub couldnt have been 70° cold. If i could give this hotel a negative star review i would -5
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Jim

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
the floor in the shower was dirty and the ceiling was a mess The TV remote was falling apart and the pillows were stained. We have stayed there many times in the past and we realize that they were renovating however that is no excuse for the condition of the rooms they were still renting. Jim Gilchrist
Bodde her 1 natt i februar 2024
Svar fra Hardy den 5. mars 2024
Dear Jim,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Dårlig

STACEY

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Indian owner had his whole family there going in and out of storage with a crying baby. There was a picture of an Indian person like a shrine in the window. Breakfast was limited and gross. Won't ever go back here.
Bodde her 1 natt i februar 2024
Svar fra Hardy den 5. mars 2024
Dear Stacey,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Grei

Natasha

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Traveled here for a funeral staff was great, although the breakfast buffet wasn’t a buffet like the last time I have stayed. Definitely could have been a better experience like previous stays. It was quiet overall so wasn’t as bad as it could have been.
Bodde her 2 netter i februar 2024
Svar fra Hardy den 5. mars 2024
Dear Natasha,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 – Bra

Pamela

Likte: Renhold, personale og service og romkomfort
ok for one night passing through.
The bed was comfortable. Clean room. Breakfast was one small biscuit and even smaller sausage sandwich. Only permitted 1. Coffee good.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Harley

Bodde her 1 natt i februar 2024

4/10 – Dårlig

Emma

Reiste med partner
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Pool and hot tub weren't heated. Most of the equipment in the fitness center was broken in some way.
Bodde her 1 natt i februar 2024
Svar fra Hardy den 5. mars 2024
Dear Emma,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.If I can provide any assistance, please don't hesitate to contact me directly at 859-623-9220.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

4/10 – Dårlig

Kelly

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024

6/10 – Grei

Mircea

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Dated, carpet old and not very clean
Bodde her 1 natt i januar 2024

6/10 – Grei

Justin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

6/10 – Grei

Stephanie

Reiste med familie
Sketchy neighborhood. Out dated rooms. They are doung construction so you hear saws during the day. No elevator. I use a cane and was told when I got there only stairs, they were kinda steep. Prolly wouldnt stay again for that price.
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Amy

Likte: Personale og service
Likte ikke: Renhold
Disappointed stay
The hotel was generally clean but after a long day of travel we was so looking forward to soaking in the jacuzzi. The jacuzzi water was brownish/green & had gunk on the surface of the water. We was so disappointed. The breakfast was not the freshest it could be. Also it wasnt as clean as we would of liked.
Bodde her 1 natt i januar 2024

6/10 – Grei

Matthew

Likte ikke: Overnattingsstedets bygg og tilstand
Property was old and outdated. Location was not very good as we saw multiple homeless people around the night before checking in and the morning after. Breakfast was lackluster and they were out of a bunch of stuff (and weren’t refilling it even though it was 30 minutes before it ended. Beds were fine (traditional firm beds like most hotels) but the rooms needed updating and were just pretty “grimy” from years of use. Saw multiple hairs in the shower as well (just poor cleaning). Overall would have been a better choice to go to one of the other hotel options at this exit.
Bodde her 1 natt i desember 2023

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

2/10 – Forferdelig

Elizabeth

Bodde her 1 natt i desember 2023

6/10 – Grei

Linda

Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Shari

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Never Again!!!
This hotel has decided to be "pet friendly" in every room. We are severely allergic and didn't know this when we booked online. The first room smelled like wet dog. It was awful. The next room was a bit better, but still had an odor. We ended up staying and taking heavy allergy meds because we were completely exhausted. The only good thing about the hotel was the check in woman who apologized over and over and tried to make it right by offering to let us try the second room or refund our money and try to find another hotel. We will NEVER stay at another Best Western as long as they do not set aside rooms that are completely pet free. We love animals, but they should NOT be forced on us in hotels or restaurants or grocery stores. This hotel was also very dated and needs upgrading badly.
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

4/10 – Dårlig

Ananda

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Micheal

Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Harry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was a person actually manning the breakfast buffet. She was a great hostess. Rooms were clean and comfortable.
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
Dear Harry,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 – Bra

Jim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
Dear Jim,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Grei

Rosemary

Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Ty

Likte: Renhold og personale og service
Nice Room. Plenty of parking. Quiet. Breakfast was alright. Coffee was good.
Bodde her 1 natt i desember 2023
Svar fra Hardy den 30. des. 2023
Dear Ty,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

8/10 – Bra

Leonard

Reiste med familie
Likte: Renhold og personale og service
I like the convenience. I dislike was a weird smell in the room
Bodde her 1 natt i november 2023
Svar fra Hardy den 30. des. 2023
Dear Leonard,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

6/10 – Grei

Thomas

Reiste med familie, Reiste med kjæledyr
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Easy to get to. The room was old and had stains all over the carpet. Breakfast was okay. would have been nice to have fresh fruit.
Bodde her 1 natt i november 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

8/10 – Bra

Sandra

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice stay for the price. Limited decent dining options in the area which has every fast food option. Breakfast selection was okay with a few hot items and bread products.
Bodde her 1 natt i november 2023
Svar fra Hardy den 30. des. 2023
Dear Sandra,Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.If I can be of assistance in the future, please don't hesitate to contact me at 859-623-9220.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.Sincerely,Best Western RichmondFront Desk ClerkBest Western Richmond Hotel

2/10 – Forferdelig

Nicole

Bodde her 1 natt i november 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

6/10 – Grei

Philip

Reiste med en gruppe
Likte: Personale og service og fasiliteter
The floor not cleaning and sheets are ok

6/10 – Grei

Melinda

Reiste med familie
Likte: Romkomfort
So so accommodations
Room wasn’t ready at check in time but soon after. Room was in decent condition but there was no soap anywhere in the room for washing hands. There was a refillable tissue box in the bathroom but it was empty. The shower had a curtain but no liner - not sure if the curtain was supposed to double as a liner, but it didn’t seem like a water proof material so I’m not sure.
Bodde her 1 natt i november 2023
Svar fra Hardy den 30. des. 2023
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 – Utmerket

Bob

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like staying at this hotel. When we are in the area, this is where we stay. Very clean, friendly staff and quite area. I have no complaints about my stay at this hotel.
Bodde her 1 natt i november 2023
Svar fra Best Western Staff den 8. nov. 2023
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.