First of all I was going to give an excellent rating up to the last day…we were hounded about checking out at 11 am starting the night before, then by text two more times in the morning, this was before 9am. We asked for late checkout paid 50.00 extra to stay until 3:00. We asked if our keys would work until then, came up to our floor, nope wouldn’t work, helpful maintenance and security let us back in, had to go. Back down again and get the keys reprogrammed to work until 3. Our flight leaves late tonight and could have done without this annoyance, I know there are worse things in life, but you asked for my review. I probably should have asked to until 6 pm just for the inconvenience. We had planned on coming back here but may seriously rethink it. We paid big money, spent big money and were here 8 days