Dear Sir Anders,Thank you for sharing your feedback with us. We appreciate your input, and if you have further thoughts or suggestions, we would be grateful if you could email us h3372-gr@accor.com. We value your opinion and look forward to hearing more about your experience at our hotel.with greetings, Magdalena, Guest experience Manager

Dear Christine, Thank you for taking the time to tell us about your experience at the Novotel Cracow Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Providing a clean and welcoming environment for our guests is of the utmost importance to us, and we regret that this aspect of your stay did not meet your expectations. We'll review our housekeeping procedures to ensure that such issues are addressed promptly and consistently in the future.Your feedback about the overall state of the hotel is duly noted. We are committed to continuous improvement and will use your comments to guide our efforts in maintaining a high standard for our facilities and services.I deeply hope that you will give us the opportunity to better serve you in the near future.Sincerely, Magdalena Guest experience Manager

Dear Guests, thank you for all of your commentsabout the hotel. We are very happy that your stay was successful! Thank you for understanding the sanitary regime, but your comfort and safety are our priority. See you soon at the City of Kings! Chrystyna Tkaczenko Guest Experience Specialist

Dear Guests, thank you very much for your kind feedback. We are proud to read the opinions of satisfied guests, knowing that we are trying to provide them with maximum safety and comfort. Thank you for understanding the new rules in these difficult times. I hope you will visit the City of Kings again soon and that you will choose Novotel Kraków Centrum. Warm regards, Chrystyna Tkaczenko Guest Experience Specialist