Alle anmeldelser som vises er basert på ekte gjesteopplevelser. Kun reisende som har bestilt et opphold med oss, kan sende inn en anmeldelse. Vi verifiserer anmeldelser i henhold til retningslinjene våre og publiserer alle anmeldelser, både positive og negative.Mer informasjonÅpnes i et nytt vindu
Rangering på 10 − Utmerket. 251 av totalt 406 anmeldelser." "
10 – Utmerket
251
Rangering på 8 − Bra. 129 av totalt 406 anmeldelser." "
8 – Bra
129
Rangering på 6 − Grei. 14 av totalt 406 anmeldelser." "
6 – Grei
14
Rangering på 4 − Dårlig. 9 av totalt 406 anmeldelser." "
4 – Dårlig
9
Rangering på 2 − Forferdelig. 3 av totalt 406 anmeldelser." "
2 – Forferdelig
3
9,4/10
Renhold
9,2/10
Personale og service
8,8/10
Fasiliteter
9,4/10
Overnattingsstedets bygg og tilstand
8,8/10
Miljøvennlige løsninger
Anmeldelser
10/10 – Utmerket
Olav
31. aug. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Olav
Bodde her 5 netter i august 2023
Svar fra Front Office Manager den 6. sep. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests
8/10 – Bra
Liv
31. juli 2023
Liv
Bodde her 5 netter i juli 2023
Svar fra Front Office Manager den 6. sep. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests
10/10 – Utmerket
Ronny
Reiste med familie
9. mai 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ronny
Bodde her 3 netter i mai 2023
Svar fra Front Office den 23. mai 2023
Thank you
8/10 – Bra
Verifisert reisende
6. apr. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Sentralt og hyggelig hotell, litt kjedelig frokost
Verifisert reisende
Bodde her 3 netter i april 2023
Svar fra Front Office den 5. mai 2023
Thank you
8/10 – Bra
Jan
5. des. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Jan
Bodde her 3 netter i november 2022
10/10 – Utmerket
Evy
Reiste med en gruppe
4. okt. 2022
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fine, rene rom, god seng, god frokost og veldig hyggelig og imøtekommende personal. Baren stengte tidlig, og serverte heller ikke spesielt gode drinker, men det var andre barer i kort gangavstand fra hotellet.
Evy
Bodde her 3 netter i september 2022
Svar fra Front Office den 18. okt. 2022
Thank you
10/10 – Utmerket
Renate Holen
18. sep. 2022
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfekt beliggenhet og terrasse
Flott beliggenhet og stort rom med terrasse. Trikk stopper rett utenfor og gang avstand til det meste.
Renate Holen
Bodde her 3 netter i september 2022
Svar fra Front Office den 26. sep. 2022
Thank you for your kind opinion
8/10 – Bra
Thomas
Reiste med en gruppe
23. sep. 2021
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fint og sentralt hotell
Fint hotell med gangavstand til hjertet av gamlebyen. Hyggelige ansatte. God frokost. Dessverre luktet det kloakk på rommet vårt (bodde der 3 netter). Ble lovt et annet rom etter den første natta, men det skjedde ingenting. Det er vi misfornøyd med. Ellers et fint opphold.
Thomas
Bodde her 3 netter i september 2021
Svar fra Front Office Manager den 1. okt. 2021
Dear Thomas,
Thank you for your stay in INX Design Hotel ****.
We are pleased that you appreciate the location of our hotel, our breakfast buffet and our employees. We are sorry there was a bad smell in your room. Our reception (open 24 hours) could change the room at any time.
After all, during your next stay in Krakow, we invite you to our hotel!
Best regards,
Front Office Manager
INX Design Hotel ****
8/10 – Bra
Mette Andrea J
Forretningsreisende
13. mars 2020
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Mette Andrea J
Bodde her 2 netter i mars 2020
Svar fra FOM den 17. mars 2020
Thank you
8/10 – Bra
Verifisert reisende
3. feb. 2020
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Verifisert reisende
Bodde her 2 netter i januar 2020
Svar fra Front Office manager den 3. feb. 2020
Thank you for your recognition and appreciation of our efforts! Our reception is open 24h a day and it’s happy to help you with organizing every tour or event possible, as well as car transfer or touristic information. We are also happy that the breakfast buffer met your expectation – we try to provide variety of choices to make all of our guest satisfied. We would love to have you as a guest again!
Best Regards
10/10 – Utmerket
Verifisert reisende
Reiste med en gruppe
2. des. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
G
Verifisert reisende
Bodde her 4 netter i november 2019
Svar fra Front Office Manager den 4. des. 2019
Thank you for leaving a feedback! All opinions of our guests help us to constantly improve our standard and service.
Hope to see you again soon
With kindest regards,
8/10 – Bra
Verifisert reisende
30. nov. 2019
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Verifisert reisende
Bodde her 1 natt i november 2019
Svar fra Front Office Manger den 1. des. 2019
Dear Guest,
Thank you for stay in INX Design Hotel ****.
We hope you enjoy your stay with us, and during next visit in Kraków you will choose Design Hotels again.
Best regards,
Front Office Manager
INX Design ****
10/10 – Utmerket
Solvår
12. okt. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Solvår
Bodde her 4 netter i oktober 2019
Svar fra Front Office Manager den 14. okt. 2019
Thanks for staying with us. We appreciate your feedback!
8/10 – Bra
Verifisert reisende
20. aug. 2019
Likte: Renhold og personale og service
Verifisert reisende
Bodde her 3 netter i august 2019
Svar fra Front Office Manager den 23. aug. 2019
Thank you for recommendation. We are happy that you had a nice time in our hotel and we hope that you’ll decide to visit us once again while visiting Kraków. Best Regards, Front Office Manager
10/10 – Utmerket
Elen og Stian
19. apr. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Kunne ikke blitt bedre
Fantastisk flott hotel!
Vi fikk en suite i 5 etg der var det takterasse og en stor jacuzzi ved siden av dobbeltsenga, en stor og god sovesofa i andre enden av rommet.
Personalet på hotellet var også kjempe hyggelige, og gav oss masse gode tips til hva vi burde få med oss og hvor vi burde spise. Frokosten på hotellet hadde også kjempe godt utvalg.
Vi ble også hentet på flyplassen av en sjåfør på hotellet og han guidet oss igjennom byen.
Hotellet ligger veldig sentralt og enkelt å komme seg rundt.
Her vil vi tilbake snart, og da må det bli lenger enn 4 dager. 4 dager var altfor lite i denne byen.
Tusentakk til INX design hotel som gjorde oppholdet våres så fantastisk!
Elen og Stian
Bodde her 4 netter i april 2019
Svar fra Front Officce Manager den 13. juni 2019
First and foremost I would like to take this occasion to thank you for having chosen the INX Design Hotel**** for your stay in Krakow and for taking yourself the time to provide us with detailed information about your experiences and impressions of this stay.
As we always try to do the utmost in providing a memorable experience to our guests, we are more than happy to learn that you were satisfied with the accommodation and services provided by our staff. Thank you for taking yourself the time to bring your feedback. Your comments are a truly wonderful praise and therefore an invaluable motivational factor for the entire team as well as me!
Thank you one more time for your kind praises and we do hope to get the opportunity to welcome you back to the INX Design Hotel****.
10/10 – Utmerket
Sindre
7. apr. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good hotel! Highly recommended!
Sindre
Bodde her 1 natt i april 2019
Svar fra Front Office Manager den 3. mai 2019
Dear Sindre
While designing and preparing our hotel for the guest, our main concern was both modernity, comfort and accessibility, which we hope you found while staying with us, and you’ll decide to visit us again!
Best Regards
10/10 – Utmerket
Markus
17. feb. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Helt topp.
Fantastisk hotell.
Markus
Bodde her 3 netter i februar 2019
Svar fra Front Office Managger den 20. feb. 2019
We would like to thank you for leaving a comment about our hotel. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests. We kindly invite you to stay with us once again while visiting Kraków!
Best Regards
10/10 – Utmerket
Verifisert reisende
4. feb. 2019
Verifisert reisende
Bodde her 4 netter i januar 2019
Svar fra Front Office Manager den 29. apr. 2019
It is lovely to hear such a positive opinion about our hotel and staff! We truly appreciate your effort to share your experience after staying with us! As standard and service are our top priority we are especially glad that they’ve met your expectations. If you decide to visit Kraków please consider staying with us again!
Best Regards
8/10 – Bra
Mona
16. jan. 2019
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tommel opp!
Veldig sentralt, pent og rent rom. Moderne.
Mona
Bodde her 3 netter i januar 2019
Svar fra Front office managaer den 18. jan. 2019
Dear Mona,
Thank you for choosing INX Design Hotel**** as a place for stay in Kraków and sharing with us your opinion. Looking forward to hosting you in our Hotel again soon
8/10 – Bra
Tommie
1. nov. 2018
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Tommie
Bodde her 4 netter i oktober 2018
Svar fra Front Office Manager den 4. nov. 2018
We are extremely happy that you had such an amazing time while staying with us! It is always nice to hear from satisfied guest! We would like to thank you for your stay and for sharing your opinion with us. All your remarks will be taken into consideration, as we want our guests to feel as comfortable. Be sure to remember about us while planning your next trip to Poland!
Best Regards
10/10 – Utmerket
Verifisert reisende
27. okt. 2017
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very good.. We got the best room, top floor with view.
Verifisert reisende
Bodde her 3 netter i oktober 2017
10/10 – Utmerket
Maria Neriah
Reiste med partner
22. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and close to jewish quarter. Worth your money
Maria Neriah
Bodde her 3 netter i mai 2024
Svar fra Tomasz - Front Office Manager den 22. mai 2024
Thank you for your super rating. We look forward to seeing you again.
8/10 – Bra
Giulia
Reiste med partner
20. mai 2024
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Giulia
Bodde her 3 netter i mai 2024
Svar fra Tomasz - Front Office Manager den 22. mai 2024
Thank You!
10/10 – Utmerket
Clare
4. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
.
Clare
Bodde her 3 netter i mai 2024
Svar fra Tomasz - Front Office Manager den 7. mai 2024
Thank You!
8/10 – Bra
CARLOS LUIS
Reiste med familie
2. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel centrico con parada tranvia para el centro justo enfrente del hotel. Muy buen desayuno. Personal amable y atento. Habitaciones comodas y limpias.
CARLOS LUIS
Bodde her 4 netter i april 2024
Svar fra Tomasz - Front Office Manager den 7. mai 2024
Dear Carlos,Thank You for Yous stay with us. All the best for You,Regards,
10/10 – Utmerket
Kirsty
2. mai 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel and location. Staff lovely. Trams could be noisy but we had a room at the back. Would definitely recommend.
Kirsty
Bodde her 4 netter i april 2024
Svar fra Tomasz - Front Office Manager den 7. mai 2024
Dear Kirsty,Thank You for shering Your opinion. Hope to see again.Regards,
10/10 – Utmerket
Begoña
Reiste med en gruppe
29. apr. 2024
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
el alojamiento es cómodo, limpio, el desayuno de muy buena calidad y variedad, un buen detalle cuenta con fuente de agua en cada planta ; servicio de bar
Con un paseo agradable estas en el centro (15 min)
Begoña
Bodde her 4 netter i april 2024
Svar fra Tomasz - Front Office Manager den 29. apr. 2024
Thank You!
6/10 – Grei
Tomasz og Chicago
25. apr. 2024
Likte: Personale og service
Tomasz
Bodde her 3 netter i april 2024
Svar fra Tomasz - Front Office Manager den 28. apr. 2024
Thank You.
10/10 – Utmerket
klaudia
10. apr. 2024
Likte: Overnattingsstedets bygg og tilstand
klaudia
Bodde her 4 netter i april 2024
Svar fra Tomasz - Front Office Manager den 12. apr. 2024
Dziękujemy i zapraszamy ponownie!
4/10 – Dårlig
Kanika og Gainesville
2. jan. 2024
Kanika
Bodde her 3 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 5. feb. 2024
Dear Guest, Thank You for sharing your feedback about Your stay at our hotel. We wish You all the best.Best Regards
10/10 – Utmerket
Bernard
29. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were very friendly and helpful during my stay with help with trams service and tour advice. Thank you for your warm welcome during the Christmas holidays
Bernard
Bodde her 7 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 5. feb. 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards, Tomasz - Front Office Manager
10/10 – Utmerket
Jessica
Reiste med familie
26. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here for 4 nights and it was a really comfortable stay. Everything was clean and the bed was the most comfortable! They even have a 24 hr sauna. Although it is not near to old town but there is a bus/tram service right in front of the hotel that can take you to the centre of the town. We have a peaceful and lovely stay and the hotel rates were very affordable despite being four stars
Jessica
Bodde her 5 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 10. jan. 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards,
8/10 – Bra
Jeffrey
24. des. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Jeffrey
Bodde her 1 natt i desember 2023
Svar fra Tomasz - Front Office Manager den 24. jan. 2024
Thank You!
10/10 – Utmerket
Nicholas
21. des. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing!
Amazing room, we had a balcony and jacuzzi bath tub. We even had views of the castle! Everyone was lovely and the breakfast was delicious with lots of options!
Nicholas
Bodde her 2 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 10. jan. 2024
Dear Guest, thank you very much for such a nice opinion for us. We are glad that your stay with us was successful and we invite you to further visits. Best Regards,
10/10 – Utmerket
Michael
Reiste med familie
20. des. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely modern in convenient location.
Terrific modern hotel with comfortable beds and lovely breakfast. Very convenient location.
Michael
Bodde her 2 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 10. jan. 2024
Dear Guest,thank You for leaving Your opinion. We are really happy that You enjoyed Your stay. Hope to see You again! Kind Regards,
4/10 – Dårlig
Ellinor
17. des. 2023
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Ellinor
Bodde her 2 netter i desember 2023
Svar fra Tomasz - Front Office Manager den 24. jan. 2024
Thank You!
6/10 – Grei
Verifisert reisende
Forretningsreisende
8. des. 2023
Likte: Personale og service
Likte ikke: Romkomfort
Verifisert reisende
Bodde her 1 natt i desember 2023
Svar fra Tomasz – Front Office Manager den 8. des. 2023
Thank you for staying at our hotel. We invite you again.
10/10 – Utmerket
Verifisert reisende
21. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A lovely hotel
We spent four nights at this really nice hotel in the Jewish quarter. It was well placed for seeing the sights and experiencing the culture. The staff were friendly and extremely helpful. Loved the bar/restaurant which served good food at reasonable prices. It could have a little more atmosphere though. The breakfast each day was fab. Not a huge choice but plenty of freshly cooked food to satisfy the hungry tourist. The continental breakfast and pastries were so fresh.
Our room was a little on the small side with very little storage space. The bed was in a very small area so no room for side tables but saying that it was very comfortable to sleep in. The bathroom had a good shower but again had nowhere to put personal items and no decent mirror for makeup.
A big bonus was a balcony which gave us some lovely outside space which we loved. A fabulous view over the rooftops of Krakow which we made the most of.
All in all we had a great stay despite the little niggles and would definitely return there
Verifisert reisende
Bodde her 4 netter i november 2023
Svar fra Tomasz – Front Office Manager den 22. nov. 2023
Dear Guest,Thank you very much for expressing such a positive opinion about your stay at our hotel. We are glad that we could provide you with a great experience and make your time with us unforgettable. Your kind words are a great motivation for us and proof that our efforts have a positive impact on our guests. We hope that we will have the honor of welcoming you again in our hotel in the future.Best Regards,
8/10 – Bra
Verifisert reisende
Reiste med en gruppe
20. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 3 netter i november 2023
Svar fra Tomasz – Front Office Manager den 22. nov. 2023
Dear Guest, thank You very much for such a nice opinion for us. We are glad that Your stay with us was successful and we invite You to further visits. Best Regards,
10/10 – Utmerket
Nathalie
15. nov. 2023
Nathalie
Bodde her 5 netter i november 2023
Svar fra Tomasz – Front Office Manager den 20. nov. 2023
Dear Guest, We greatly appreciate your positive comments about our hotel, as well as your constructive feedback. We take pride in providing a comfortable and pleasant stay for our guests. Thank you for choosing our hotel, and we hope to welcome you back in the near future. Kind regards,
10/10 – Utmerket
Juan Antonio
Reiste med en gruppe
6. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Perfecto y bien de precio
Ha sido todo súper bueno
Juan Antonio
Bodde her 3 netter i november 2023
Svar fra Tomasz - Front Office Manager den 8. nov. 2023
Dear Juan,Thank you so much for taking the time to write such a fantastic review of your stay at INX Design Hotel.We are thrilled to hear that you have enjoyed your stay and we hope to be able to welcome you again.Best Regards,
10/10 – Utmerket
Verifisert reisende
Reiste med familie
1. nov. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Verifisert reisende
Bodde her 4 netter i oktober 2023
Svar fra Tomasz – Front Office Manager den 2. nov. 2023
Dear Guest, thank You very much for such a nice opinion for us. We are glad that Your stay with us was successful and we invite You to further visits. Best Regards,
10/10 – Utmerket
Verifisert reisende
16. okt. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pleasant stay
We stayed for 4 nights and really enjoyed our stay, the hotel was spotless and the cleaner Julia left our room clean & exactly how we entered it on the first day. The location was ideal not too far a walk from old town but not too close either, really enjoyed this location for the eateries you might have missed if you were more central to old town - Taj (Thai restaurant), Judah Food Market etc. We didn’t require any assistance from staff however I did say before our stay it was for a special birthday hoping that i would be given some help to have something set up in the room prior to arrival (not a massive deal but also couldn’t do it in front of my partner as it wouldn’t be a surprise). I’d definitely stay again. We stayed in room 317 which is a standard room, I’ve attached photos.
Verifisert reisende
Bodde her 3 netter i oktober 2023
Svar fra Tomasz – Front Office Manager den 19. okt. 2023
Dear Guest,We very much appreciate your comments regarding your stay at the INX Design Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards,
8/10 – Bra
Per
Reiste med en gruppe
8. okt. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bra boende och prisvärt. Välstädat och trevlig personal.
Per
Bodde her 2 netter i oktober 2023
Svar fra Tomasz – Front Office Manager den 12. okt. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests
8/10 – Bra
Casper
Reiste med familie
25. sep. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Casper
Bodde her 3 netter i september 2023
Svar fra Tomasz – Front Office Manager den 11. okt. 2023
Dear Guest, thank you very much for such a nice opinion for us. We are glad that your stay with us was successful and we invite you to further visits. Best Regards,
10/10 – Utmerket
Monika
Reiste med familie, Reiste med en gruppe
8. sep. 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, excellent location, friendly professional staff.
Monika
Bodde her 2 netter i september 2023
Svar fra Front Office den 22. sep. 2023
Dziękujemy
10/10 – Utmerket
orli
Reiste med familie
24. aug. 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
orli
Bodde her 3 netter i august 2023
Svar fra Front Office Manager den 6. sep. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests
10/10 – Utmerket
Jakub
Forretningsreisende
29. juli 2023
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good
Jakub
Svar fra Front Office Manager den 6. sep. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests
8/10 – Bra
Henrik
22. juli 2023
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Henrik
Bodde her 4 netter i juli 2023
Svar fra Front Office Manager den 6. sep. 2023
We would like to thank you for leaving a comment about your stay. It’s nice to heat that quality of our services have met your expectations as our top priority is comfort and satisfaction of our guests