The concierge was very helpful and booked us their driver to collect us from the airport and bring us on the 2 hour trip to the hotel. The hotel is located near the Temple of the Sacred Tooth and a short walk to Kandy Lake. Check in was a little slow but the reception team were friendly and eager to please.
We were shown to our room - a decent size but with no real view and a damp smell. Additionally we were only given 1 room card which meant each time we left the room the electric/air con turned off and was slow to cool down again. The room was clean and had a good size bed, firm and soft pillows, a small wardrobe with a safe and a desk area with plug sockets. Bathroom contained a toilet, good powerful shower and 2 sinks.
Tea and instant coffee making facilities and fresh bottled water was provided each day and there is a small fridge in the room.
Internet worked for day 1 in the hotel but none of the supplied codes would work after that.
The hotel has a restaurant on the ground floor which offers a local and international menu for breakfast and dinner. We opted for the international breakfast which wasn't great so skipped breakfast on day 2 (much to the hotel's dismay as almost everyone chased us for breakfast!) Due to the proximity to the temple there is no bar on site.
A nice enough hotel in a city with very few nice hotels. The hotel is very small but clean and has what you need in each room. The staff try very hard but have limited English and are often 'over attentive'