Thank you Brigitte for taking the time to share your feedback with us. We're delighted to hear you enjoyed your overall stay with us. However, we sincerely apologize for any cleanliness issues you encountered in your room. Providing a clean and comfortable environment is of the utmost importance to us, and we regret that we fell short of meeting your expectations. Please rest assured that we have already addressed your concerns with our team to ensure that such lapses do not occur in the future. We appreciate your valuable feedback as it helps us to continuously improve our services. We hope to have the opportunity to welcome you back in the future.

Thank you for taking the time to share your experience with us. We deeply regret that your stay did not begin as smoothly as we had hoped. Please accept our sincerest apologies for any inconvenience caused by the delay in having your room ready upon check-in and for not receiving the room type you had anticipated. We understand how frustrating it can be to arrive and find your accommodation is not yet prepared. Your feedback is invaluable to us, and rest assured, we are addressing this issue with our team to ensure we improve our efficiency in preparing rooms for incoming guests. If you need any further assistance do not hesitate to reach out to the hotel directly and ask to speak to the Manager on Duty.