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Anmeldelser av The Harrogate Inn - The Inn Collection Group

4 out of 5
The Harrogate Inn - The Inn Collection Group
1 RIPON RD, Harrogate, England

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 257 av totalt 511 anmeldelser." "
Rangering på 8 − Bra. 164 av totalt 511 anmeldelser." "
Rangering på 6 − Grei. 56 av totalt 511 anmeldelser." "
Rangering på 4 − Dårlig. 28 av totalt 511 anmeldelser." "
Rangering på 2 − Forferdelig. 6 av totalt 511 anmeldelser." "

9,0/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Harrogate
Flott Hotel, god mat og god service. God beliggenhet.
Bodde her 5 netter i september 2019

8/10 – Bra

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Guest Experience den 17. mai 2024
Thank you for your rating. See you again soon.

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Guest Experience den 13. mai 2024
Thank you for your rating, See you again soon.

10/10 – Utmerket

Karen

Reiste med en gruppe
Likte: Fasiliteter
Gorgeous central venue for a stay in Harrogate. Rooms comfortable and clean.
Bodde her 1 natt i mai 2024
Svar fra Guest Experience den 8. mai 2024
Thank you for passing on your feedback, we pride ourselves on our customer experience and the high-quality standards we thrive to maintain. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 – Bra

Patricia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Enjoyed our stay
Bodde her 1 natt i april 2024
Svar fra Guest Experience den 7. mai 2024
Thank you for your feedback. We would love to see you again soon.

10/10 – Utmerket

anne

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent value for money, beautifully refurbished building and great breakfast.
Bodde her 2 netter i april 2024
Svar fra Guest Experience den 19. apr. 2024
Thank you for your feedback. We would love to welcome you back.

10/10 – Utmerket

Ryan

Bodde her 1 natt i april 2024
Svar fra Guest Experience den 7. mai 2024
Thank you for your rating. We would love to see you again soon.

8/10 – Bra

Stuart

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Guest Experience den 1. apr. 2024
Thank you for taking the time to rate us. We hope to see you again.

10/10 – Utmerket

Kerry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Guest Experience den 18. mars 2024
Thank you for your rating. See you again soon.

10/10 – Utmerket

Philip

Bodde her 4 netter i mars 2024
Svar fra Guest Experience den 1. apr. 2024
Thank you for your rating. We hope to see you again.

8/10 – Bra

Kevin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good for getting around Harrogate. Bathroom towel rail did not work and room a little noisy from street. Staff were lovely.
Bodde her 3 netter i februar 2024
Svar fra Guest Experience den 4. mars 2024
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

6/10 – Grei

Beth

Reiste med familie
Likte: Personale og service
Rooms were hot. No drinking water in rooms. Had requested bath as guest was carrying an injury- request was ignored. Breakfast ok
Bodde her 2 netter i februar 2024
Svar fra Guest Experience den 23. feb. 2024
Thank you for your feedback. We will always do our best to accommodate any request were possible. We would encourage speaking to a member of the team if your require any assistance. We hope to welcome you back again soon.

10/10 – Utmerket

Mary-Anne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great
Huge improvement from previous owners!! Really impressed!!
Bodde her 2 netter i februar 2024
Svar fra Guest Experience den 22. feb. 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

8/10 – Bra

Rachel

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i februar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for your rating. We hope to see you again soon.

8/10 – Bra

SALLIE

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
"Cosy"
Overall a great experience. The cosy double room really are "cosy" There was an awful noise, that started around 4.30am. Sounded like a generator or similar (would have mentioned it at checkout, but it was all automated) So didn't sleep very well. Rooms clean, great breakfast and the bar is stunning
Bodde her 1 natt i februar 2024
Svar fra Guest Experience den 21. feb. 2024
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

10/10 – Utmerket

Richard

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for your rating. See you again soon.

6/10 – Grei

A

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
LIFT
Everything was great, Bar food decor service, one big problem.....LIFT not working for the total stay. We were on third floor, I am 79 years old and have a heart and lung problem, I do not do stairs even at home. The hotel was full so changes were not possible. Had booked th two rooms about a month prior so dont know why we were put on third floor. The cost was nearly £1000.00 without what was spent at the bar!.... I feel some compensation should be given.
Bodde her 4 netter i januar 2024
Svar fra Guest Experience den 21. feb. 2024
Thank you for taking the time to share your feedback. If you wish to contact us directly we would be more than happy to discuss your concerns.

6/10 – Grei

Rebecca

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
We had a lovely stay in Harrogate and the hotel facilities, particularly the bar and restaurant, were lovely. The room was very comfortable however, as there was no in room phone I had to Go down to reception after midnight to report noise. The walls were Incredibly thin and the noise in the room was enough to disrupt any sleep. The employee listened but then nothing at all Was done. Had it been, we would Have heard the knock on the neighbours door. Nobody checked or asked about this at checkout.
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for your feedback, I am sad to hear you did not enjoy your experience with us. I will ensure your feedback is passed on to the team. We hope to see you again and give you the customer experience we pride ourselves on.

6/10 – Grei

Paul

Likte: Personale og service og romkomfort
Disapointed
Since the refurb, this is no longer a hotel, rather it is a posh pub / restaurant with rooms. Stayed on the first floor, room adequate, bed comforable, but toilet dirty! Noise from the bar area present until after midnight. Car park unregulated, paid to park, but others obviously did not.... Will not rush back or recommend.
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

8/10 – Bra

Paul

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent value for money
Excellent value for money, some areas of the hotel appeared to be being updated whist we were there so some things weren't working but it didn't affect our stay here. Good location - parking a bit tight and is on a first come first serve basis - but overall would recommend this hotel
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Utmerket

G

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Brilliant
We had a lovely stay at The Harrogate Inn, the staff were very friendly, the food we had was fabulous and everywhere was very clean. Would definately return and take our little dog with us
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 – Bra

Ernest

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
smart hotel with friendly staff
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 19. feb. 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 – Bra

Derek

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

4/10 – Dårlig

paula

Reiste med partner, Reiste med kjæledyr
Likte ikke: Overnattingsstedets bygg og tilstand
Very disappointed with this hotel, always stay in the inn collection group but would not stay here again, threadbare carpets and paint off the walls in corridors, room ok but radiater didnt work in bathroom and was freezing, complained but nothing done, went for food on the evening and everything we asked for the didnt have so after waiting for 15 minutes to get served had to choose something else of the menu and still only had half what we asked for, also didnt have the desserts we asked for and very little choice in the first place, also said they didnt do blue light discount on food and drink but stated it did on the website when i booked, i wouldnt stay here again and reluctant to use inn collection group again
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for sharing your feedback, both positive and constructive. I apologise we did not exceed the standard you received in previous stays. Your comments will be reviewed and brought to the attention to those relevant. Thanks again for your feedback. We hope to see you again soon.

10/10 – Utmerket

Fiona

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location, friendly staff, clean warm room. Great breakfast. Stay here a couple of tears ago and the new refurbishment and bar facilities is much improved
Bodde her 2 netter i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for passing on your feedback. We could not be happier that you had a fantastic stay with us. We hope to see you very soon.

8/10 – Bra

Lucy

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

8/10 – Bra

Andrew og Middlesbrough

Forretningsreisende
Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

8/10 – Bra

Eric

Likte: Personale og service og romkomfort
Overall an enjoyable experience
Enjoyed our stay at the Harrogate Inn. Booked two rooms which were supposed to be of the same standard. Unfortunately, one was acceptable and the second one was very small. Public areas were excellent and the breakfast experience was very good.
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

8/10 – Bra

NG

Bodde her 2 netter i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

10/10 – Utmerket

andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 16. jan. 2024
Thank you for your rating. We hope to see you again soon.

6/10 – Grei

Patrick

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bar appearance was excellent, staff was good with some peculiar attitudes but unfortunately looked very scruffy. They also appeared to be overworked so you will never get the best out response. Queued for breakfast on all three days even when quiet main reason food was not replenished fast enough. Would also recommend nets at the windows because room was to warm no way of turning down the heating, opened windows but needed to keep curtains closed because of sunlight so air could get into the room. Parking was also an issue £10:00 a night then only 30 spaces for 90 rooms ? Park outside hotel for 10:00 but again no spaces.
Bodde her 3 netter i november 2023
Svar fra Guest Experience den 29. nov. 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back to The Harrogate Inn.

10/10 – Utmerket

Luke

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very pleasant and comfortable place to stay. Lovely, hardworking staff, comfy rooms with great amenities. The place is well kept and feels quite grand. Highly recommend
Bodde her 1 natt i november 2023
Svar fra Guest Experience den 14. nov. 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 – Utmerket

maxine

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Guest Experience den 10. nov. 2023
Thank you for your rating. We hope to see you again soon.

8/10 – Bra

Alistair

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Staff were pleasant and friendly. The internal decor in the main premises and bedroom - paint blistering probably due to dampness. Food at breakfast was as expected but was very slow in being replenished with a long queue forming
Bodde her 2 netter i november 2023
Svar fra Guest Experience den 10. nov. 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

8/10 – Bra

Karen

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Lovely place
Fabulous hotel, near Xmas when we went so everything was very festive. Warm and cozy place . This hotel is right opposite the royal hall, so fairly central for everything. The room we had was great, clean and comfortable. Only problem we found was that the buffet breakfast was not kept topped up …we waited ages for other items by which time the rest of our breakfast was cold .
Bodde her 1 natt i november 2023
Svar fra Guest Experience den 10. nov. 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us. Your comments will be passed on the team, both positive and constructive. We look forward to seeing you again soon.

10/10 – Utmerket

j

Bodde her 2 netter i oktober 2023
Svar fra Guest Experience den 10. nov. 2023
Thank you for your rating. We hope to see you again soon.

10/10 – Utmerket

Alison

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a lovely stay here. We just stayed one night for a concert at the Royal Hall, which was a 2 minute walk across the road. Easy free parking at the back of the hotel. The staff were lovely and our room, which was a Standard Double, was plenty big enough, with a super-king, comfy bed and 2 armchairs. Bathroom was nice with a big shower. The staff were all very friendly and made us welcome. We had a meal in the restaurant early evening - delicious pub grub at a reasonable price. Breakfast the next day was excellent - hot and cold buffet, all fresh and easy to access. We will definitely return!
Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 31. okt. 2023
We can't wait to see you again. Thank you for your feedback.

10/10 – Utmerket

Jenson

Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 31. okt. 2023
Thank you for your rating. See you again soon.

6/10 – Grei

Alex

Likte: Renhold
Likte ikke: Personale og service
Clean comfortable room in great location. Poor service throughout stay (slow check in, ice cold plates at breakfast and slow check out). Issues with water pressure and lift out of order.
Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 16. okt. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 – Bra

Luke

Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 11. okt. 2023
Thank you for your rating. See you again soon.

8/10 – Bra

stephen

Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 5. okt. 2023
Thank you for your rating. See you again soon.

4/10 – Dårlig

Jacqui

Reiste med en gruppe
Likte ikke: Overnattingsstedets bygg og tilstand
Charge for car park was unexpected. Lift was out of order and we had not been informed. We were on 3rd floor and steps were very steep - we are not young. Breakfast was ok but no service so too many people queueing and walking around dining area that was too busy
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 4. okt. 2023
Thank you for your positive and constructive feedback. I will ensure your feedback is passed on to be reviewed. Guest satisfactory is a top priority of ours and we are always looking at ways to improve our guest experience. We hope to welcome you back in the future.

8/10 – Bra

Martin

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2023
Svar fra Guest Experience den 2. okt. 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Julie

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic hotel
Gorgeous decor, very welcoming and helpful staff, very clean throughout. Reasonably priced. Couldn’t fault this beautiful hotel
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 29. sep. 2023
Thank you so much for taking the time to share your feedback. We hope to see you again soon.

10/10 – Utmerket

Ian

Bodde her 1 natt i september 2023
Svar fra Guest Experience den 28. sep. 2023
Thank you for rating. See you again soon.

4/10 – Dårlig

Lee

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Romkomfort
Cosy double awful. Hotel very good.
Stayed in a cozy double. Bed wasnt even a standard double. Very small for 2 people. Should only be available for 1 person. Awful nights sleep. Room decor very good and clean. Hotel very nice. Would stay again but pay more for a bigger room, even though this room was a hefty 235 quid. Brekky amazing. Disappointing.
Bodde her 1 natt i september 2023
Svar fra Guest Experience den 28. sep. 2023
Thank you for your feedback. I apologise if we were unable to meet your expectations on your recent visit. Guest satisfaction is a top priority of ours, we always encourage guests to notify us of anything they may need so we have the chance to correct it. We hope to see you again and provide you will our true experience.

8/10 – Bra

Diane

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 28. sep. 2023
Thank you for taking the time to rate us. See you again soon.

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand og romkomfort
Worth to try other options
The walls does not fully block the noise from the corridors. I heard people talking in the corridor early in the morning, even staff which made me to think they should be better trained. Some noise like burping coming from the bathroom sink drain awake me in the night.
Bodde her 5 netter i september 2023
Svar fra Guest Experience den 28. sep. 2023
Thank you for taking the time to share your feedback. Your comments will be passed on to those relevant to be reviewed. We hope to see you again soon.

6/10 – Grei

Anne

Reiste med familie
Liked building and decor, friendliness of staff. Our room on third floor we had to walk up three flights of stairs, no lift - I am in my 80s! - told no other twin room available. Dining menu very poor choice.
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 8. sep. 2023
Thank you for sharing your feedback. We apologise the lift was working during your stay however, we are back up and running now. We hope to welcome you back.

4/10 – Dårlig

Allen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Disappointing stay
We stayed 2 nights at the Harrogate Inn and while the downstairs areas were very good after a recent refurbishment the second floor on which we stayed seemed to have been given a quick spruce up. I am 73 and my wife older and have recently had a knee replacement therefore it would have been nice to know beforehand that the lift wasn't working, a regular occurrence apparently. On some of the hottest days of the year while we were there I discovered that the shower tray drain was blocked making it unusable. I reported this in the morning and in the afternoon was told it had been fixed. It had not been fixed!!! I then requested a different room and the staff kindly obliged. In this room there was shower over the bath The hand held part of the shower did not work although the overhead deluge head did so we settled for that. There wasn't any non slip bath mat which made it dangerous for older infirm people to step out of the bath after a shower . I was told they weren't supplied. At no time during our stay were we offered any compensation for this major inconvenience.
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 8. sep. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.