Dear Mr./Mrs. Tove Karin,Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mrs. Kjersti, Thank you for choosing to stay with us at L’hotel du LAC Hanoi and for sharing your perfect rating. We greatly appreciate your positive feedback.We're delighted to hear that your stay was excellent and that you found our team amazing, helpful, and friendly. Providing exceptional service is a top priority for us, and your kind words let us know we are succeeding in our efforts!Your satisfaction is important to us, and we're thrilled that you had such a positive experience during your stay. The next time you visit Hanoi, we would love to have the honour of hosting you for another amazing experience!Kind regards,

DearThank you for sharing your experience at L’HOTEL du LAC with us!We are thrilled to hear that you had a delightful stay with us, and that our staff exceeded your expectations with their exceptional service.We are pleased to know that you enjoyed our rooms, the breakfast, the spa as well as our location. We appreciate your kind words about our staff. Thank you for choosing our hotel and we look forward to welcoming you back with better experience.Warm regards,

Dear Ms. Thanh Tam, Thank you so much for taking the time to share your very positive feedback with us. I am thrilled to read that you had such a lovely time with us and that you found everything to your liking. Your comments are truly appreciated from our Management and team. Once again, thank you for staying with us and we look forward to welcoming you back to us in very near future.Best regards

Dear Mr. Thomas Dewey,Thank you for taking the time to leave a very positive rating! We're thrilled that you enjoyed your stay at L'HÔTEL du LAC.It's wonderful to hear that you appreciated our convenient location in the heart of Hanoi's Old Quarter, along with our affordable rates and comfortable rooms with great amenities. We also strive to create a unique atmosphere that blends European charm with Vietnamese hospitality.We are also happy to learn that they made a positive difference in your experience. Our team is dedicated to providing personalized service and ensuring a memorable stay for all our guests.Thank you again for choosing L'HÔTEL du LAC and for highlighting both the location and the outstanding service from our staff. We hope to welcome you back to Hanoi and L'HÔTEL du LAC on your future travels.Sincerely,

Dear Melvin Leonard,Thank you so much for choosing L'HÔTEL du LAC for your recent stay and we are thrilled to hear that you had a "great experience" with us.While your review doesn't mention specific details, we strive to provide exceptional service in all aspects. If there was anything in particular that made your stay enjoyable, we'd love to hear about it! It helps us continue to provide the best possible experience for our guests.We hope you had the opportunity to explore the vibrant energy of Hanoi's Old Quarter during your visit.We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi. In the meantime, please don't hesitate to recommend our hotel to your friends and family.Warm regards,

Dear Mr. Dean,We are absolutely thrilled to receive your perfect 5-star review! Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi.Your feedback is fantastic! We're delighted to hear that our location in the heart of the Old Quarter was ideal for exploring all that Hanoi has to offer. Knowing our staff impressed you with their courtesy, knowledge, and English skills makes us incredibly proud. They are a dedicated team who work hard to provide exceptional service to every guest.We're also overjoyed to learn that you enjoyed our breakfast selection. We offer a variety of Western and Asian dishes to cater to diverse preferences, and it's wonderful to hear it was a "superb affair" for you.We're so glad you had a fantastic 3-night stay in Hanoi! Your positive review truly motivates us to continue providing exceptional experiences for our guests. We sincerely hope to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.Thank you again for choosing us!Sincerely,

Dear Nicholas,We're thrilled to hear you "Loved it" at L'HÔTEL du LAC! Thank you for taking the time to leave a fantastic 5-star review! We are happy to know you found our location convenient to explore Hanoi's Old Quarter. We aim to provide a comfortable and central base for our guests to experience the city's vibrant culture and history.We're also delighted to learn that you found our staff to be fabulous! We take great pride in offering exceptional service, and your kind words mean a lot to our entire team.It's incredibly rewarding to hear you consider L'HÔTEL du LAC excellent value. We strive to create a welcoming atmosphere with comfortable accommodations and convenient services at a fair price.Thank you again for choosing L'HÔTEL du LAC, Nicholas. We're happy to know you'd stay with us again, and we look forward to welcoming you back to Hanoi in the future!Sincerely,

Dear Donald,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a fantastic review!We are thrilled that you enjoyed your stay with us! While you didn't mention any specific aspects in your review, but your rating speaks a lot! We hope you had a wonderful time exploring Hanoi and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.Warm regards,

Dear Ralph,Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi and taking time to leave an excellent rating!We're so glad you found our location ideal! As you mentioned, the heart of Hanoi's Old Quarter is incredibly walkable, offering easy access to many historical sites, delicious street food, and vibrant local shops.It's truly rewarding to know that we exceeded your expectations in all aspects of your stay. We strive to provide a comfortable and convenient location alongside exceptional service, so your positive feedback is greatly appreciated.We hope you had a memorable time exploring Hanoi. Please don't hesitate to recommend L'HÔTEL du LAC to your friends and family considering a trip to the captivating city.We look forward to welcoming you back on your future visits to Hanoi!Sincerely,

Dear Mrs SophiaIt is wonderful to receive your review and thank you for sharing your lovely feedback about your recent stay at L’HOTEL du LAC, Hanoi. We are thrilled to hear that you had a wonderful experience and that we were able to provide you with a memorable welcome and special touches for your wedding anniversary.Thank you for highlighting the hotel's ideal location, as we strive to provide our guests with convenience and easy access to nearby attractions.We truly appreciate your kind words and we look forward to welcoming you for another wonderful stay in the futureSincerely,

Dear Sydney,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a very positive rating!We are thrilled that you enjoyed your experience with us. While we don't have specific details on what made your stay so wonderful, we are always striving to improve and would love to hear more about your time at L'HÔTEL du LAC in a future email if you'd be willing to share.In the meantime, thank you again for your kind review. We hope to welcome you back to Hanoi and L'HÔTEL du LAC soon.Warm regards,

Dear Mr. Freddy, Thank you so much for your fantastic rating! We're thrilled you had a wonderful stay at L'HÔTEL du LAC.Your feedback is very valuable to us. We understand your point regarding the room size. While perfectly suited for travelers who spend most of their time exploring, as you did, it's important to consider for guests with a lot of luggage. We appreciate you highlighting this for future guests.We're also delighted to hear you found the hotel's location ideal for exploring Hanoi's lake and other attractions. And most importantly, we're thrilled that our staff impressed you with their warm welcome, attentiveness, and helpful recommendations for dining, shopping, and sightseeing. Our team is dedicated to ensuring guests have a memorable experience in Hanoi.Thank you again for choosing L'HÔTEL du LAC and for sharing your positive feedback. We hope to welcome you back on your future visits to Hanoi!Sincerely,

Dear Mr CraigThank you for sharing your wonderful review about your recent stay at L’HOTEL du LAC. We are delighted to hear that you enjoyed your stay and that you found the service provided by our attentive team to be great.We truly appreciate your kind words and we look forward to welcoming you for another wonderful stay in the future.Sincerely,

Dear Ms StephanieThank you for taking the time to share your detailed feedback about your recent stay at L’HOTEL du LAC, Hanoi. We are delighted to hear that you enjoyed our great location, excellent facilities, and top-notch service provided by our whole team.We would love to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi for another excellent stay.Best regards

Dear Mr PatrickThank you so much for your incredible 5-star review! We are thrilled that you enjoyed your stay at L'HÔTEL du LAC in general. We greatly appreciate your constructive feedback about our food section. We will certainly pass your details feedback on to our Food and Beverage department for their coaching and development and to ensure a more seamless Guest experienceI am happy to read that despite some imperfection, your overall experience was very positive.We hope to have another chance to welcome you back in the future with better experience

Dear Ms MariaWe are delighted to hear you had such a wonderful experience at L'HÔTEL du LAC. Your kind words about our Staff and comfortable service are especially appreciatedWe are also thrilled you enjoyed the complimentary breakfast which we understand that is an important factor to start a nice day.Thank you again for your fantastic review and we look forward to welcoming you back in the near future

Dear Tatsuya san先日のご旅行でもまた当ホテルをお選びいただきまして誠にありがとうございます。 再びのご滞在を楽しんでいただけたことを嬉しく思います。チーム一同、お客様の「ハノイの家」にまたお迎えできることを楽しみにしています

Dear Ms Christina We are absolutely thrilled to see that you awarded L'HÔTEL du LAC a perfect rating which truly means a lot to us.We are delighted you found our location, services from our team and Spa treatment met your expectation.We look forward to welcoming you back on your next visi

Dear Yasushi さん 当ホテルでの素晴らしい体験、特にフロントデスクのスタッフのサービスにご満足いただけた様子を伺い、大変嬉しく思っております。客室に関する建設的なご意見に感謝し、施設の改善に役立てさせていただきます。もう一度、私たちをお選びいただきありがとうございます。またお会いできるのを楽しみにしています

Dear Darryl,Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi.Your feedback highlights exactly what we strive to deliver – exceptional service, delicious breakfast options, and a convenient location. We're delighted that you enjoyed the top-notch service from our staff. They are truly dedicated to ensuring a memorable stay for each guest, and your kind words will be a huge motivator for them.We're also happy to hear you savored our breakfast offerings, especially the local dishes! We take pride in showcasing Vietnamese cuisine, and we're glad you found it delicious.The central location of L'HÔTEL du LAC is a definite perk, allowing you to explore the heart of Hanoi's Old Quarter and major attractions within easy walking distance.Thank you again for your fantastic review, Darryl. We hope you had a wonderful time exploring Hanoi, and we look forward to welcoming you back to L'HÔTEL du LAC on your future visits.Sincerely,

Dear Mr. Koji,We are thrilled to receive your perfect 5-star review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.We're delighted you enjoyed our extensive breakfast buffet, featuring a variety of delicious options, including a la carte selections like the pho you mentioned. We strive to cater to all tastes and dietary needs, and it's wonderful to know we succeeded in pleasing your palate.It brings us immense joy to learn that our staff's kindness and attentiveness made your stay exceptionally comfortable. We prioritize creating a welcoming and supportive environment for our guests, and your feedback affirms our efforts.Knowing you'd definitely choose L'HÔTEL du LAC on your next Hanoi visit is the highest compliment. We look forward to welcoming you back and exceeding your expectations once again.In the meantime, please feel free to recommend L'HÔTEL du LAC to your friends and family planning a trip to Hanoi.Thank you again, Koji.

Dear Mr. Don,We were thrilled to receive your perfect 5-star review! Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi.Your feedback truly makes our day. We are delighted you found our location in the heart of the Old Quarter to be ideal for exploring Hanoi's vibrant culture. It's fantastic to hear that our staff provided you with world-class service – their dedication to guest satisfaction is what sets us apart. And of course, we're happy to know you enjoyed our delicious daily breakfast offerings!We strive to provide a truly memorable experience for each guest, and your positive review confirms we're achieving that goal. We would love to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi.In the meantime, feel free to recommend us to your friends and family looking for an exceptional stay in Hanoi.Warm regards,

Dear Mrs. Christine,Thank you so much for your incredible review!We're thrilled to hear that you had such a positive experience at L'HÔTEL du LAC.We're delighted you found our staff to be excellent! Providing exceptional service is a top priority for us, and it's wonderful to know that our team members made your stay enjoyable.The location is indeed a highlight for many guests. Being situated right in the heart of Hanoi's Old Quarter offers easy access to the city's vibrant energy and historical sites. We understand the area can be lively, and we're happy to hear you found tranquility within the hotel itself.Thank you for mentioning the cleanliness – we take pride in providing a pristine and comfortable environment for our guests.We appreciate you choosing L'HÔTEL du LAC and for sharing your positive feedback. We hope to welcome you back to Hanoi and provide another exceptional experience in the future.Sincerely,

Dear David,Thank you so much for taking the time to leave a fantastic review! We're incredibly happy to hear that you found L'HÔTEL du LAC to be a delightful hotel with excellent staff.Knowing that we exceeded your expectations and provided a delightful experience truly motivates our team. We strive to create a welcoming atmosphere for all our guests, and your positive feedback reinforces our commitment to exceptional service.Thank you again for choosing L'HÔTEL du LAC, David. We hope you had a wonderful time exploring Hanoi and look forward to welcoming you back someday.Sincerely,

Dear Mr. Paul,A huge thank you for your fantastic 5-star review on Expedia! We're thrilled to hear that you had such a positive experience at L'HÔTEL du LAC.Knowing you enjoyed the prime location is fantastic! We take pride in being situated right in the heart of Hanoi's Old Quarter, offering easy access to must-see sights, delicious restaurants, charming cafes, and vibrant nightlife – all within a 5-minute walk from your doorstep.It's wonderful to hear that our staff impressed you with their friendly nature and knowledge. We strive to provide exceptional service and aim to ensure all guests feel welcomed and well-equipped to explore Hanoi.Thank you again for choosing L'HÔTEL du LAC and for highlighting both the location and our outstanding staff. We hope your stay in Hanoi was memorable, and we look forward to welcoming you back on your next visit!Sincerely,

Dear Mr. Ralph,We're thrilled to hear that you had such a positive experience at L'HÔTEL du LAC and shared your wonderful review follow your stay!It's wonderful to know that our staff's friendliness and helpfulness made a great impression on you. We strive to provide exceptional service and ensure each guest feels welcome and supported during their stay.The convenient location of L'HÔTEL du LAC in the Old Quarter is a definite perk, allowing you to easily explore all the must-see sights of Hanoi. We're glad it helped you make the most of your time in the city.Thank you again for choosing L'HÔTEL du LAC and for highlighting both our welcoming staff and convenient location. We hope to welcome you back for another comfortable and enjoyable stay on your future visits to Hanoi.Sincerely,

Dear Sanjay,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a fantastic 5-star review. We are thrilled that you enjoyed your stay with us! While you didn't mention any specific aspects in your review, we strive to provide an exceptional experience in all areas, from comfortable accommodations to friendly service and a prime location in the Old Quarter.We hope you had a wonderful time exploring Hanoi and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.Warm regards,

Dear Mr. Victor,Thank you so much for your incredible 5-star review! We are thrilled that you enjoyed your stay at L'HÔTEL du LAC.We're delighted to hear that our friendly and attentive staff made a positive impression on you. Providing exceptional service is a top priority for us, and your feedback lets us know we're achieving that goal.As you mentioned, L'HÔTEL du LAC's location in the heart of the Old Quarter is ideal for exploring Hanoi's vibrant nightlife and charming streets on foot. We're glad it suited your travel style perfectly!Thank you again for choosing L'HÔTEL du LAC and for highlighting the attentiveness of our staff. We hope you had a memorable time in Hanoi and look forward to welcoming you back someday.Sincerely,

Dear Denise,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for leaving a very positive review!We appreciate your feedback and are always striving to improve the guest experience at L'HÔTEL du LAC. While we're happy you enjoyed your stay, we would love to hear more about your experience.Were there any specific areas where we could have exceeded your expectations and earned a 5-star rating? Perhaps the amenities, services, or certain aspects of your room?Your feedback is valuable to us, and we hope you'll take a moment to share your thoughts. Knowing how we can improve allows us to provide an even better experience for future guests.Thank you again for choosing L'HÔTEL du LAC. We look forward to welcoming you back soon and hopefully earning that perfect 5-star rating from you next time!Sincerely,

Dear Thomas,Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi.We're particularly delighted to hear you found our location convenient for exploring the city's vibrant Old Quarter. Being within walking distance of local attractions, markets, and Pub Street allows our guests to truly immerse themselves in the heart of Hanoi.Thank you again for making L'HÔTEL du LAC your home base in Hanoi. We hope you had a memorable time exploring all that the city has to offer. Please do come back and see us again on your future visits to Hanoi.Warm regards,

Dear Mr. Pedro,We are thrilled to receive your fantastic review on Expedia! Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi.We're delighted you enjoyed our unique Rococo-inspired décor and found it to be original and tasteful. We strive to create a distinct atmosphere for our guests, and it's wonderful to hear you appreciated it.More importantly, we're incredibly grateful for your kind words about our staff and their dedication to exceeding guest expectations. Your feedback is a true testament to their hard work and commitment to providing exceptional service.We appreciate your feedback on the spa as well. While we're happy you found the treatments enjoyable, we understand the size limitation. We're always looking for ways to improve the guest experience, and your input is valuable.Thank you again for your fantastic review, Pedro. We hope you had a wonderful exploration of Hanoi and look forward to welcoming you back to L'HÔTEL du LAC on your future visits.Sincerely,

Dear Mr. Tuan,Thank you so much for your incredible review on Expedia! We're thrilled to hear that you had such a positive 3-night stay at L'HÔTEL du LAC.Your praise for our staff is truly appreciated. We take great pride in providing exceptional service, and it means the world to know that all our staff members made a positive impact on your experience.We are particularly grateful for your recognition of Ms. Mary Duong (Oanh). Her dedication to ensuring smooth operations and guest satisfaction is truly commendable. We will be sure to share your kind words with her directly! Guests like you make her efforts even more rewarding.Thank you again for choosing L'HÔTEL du LAC and for highlighting the exceptional service provided by our team. We hope you had a wonderful time exploring Hanoi and look forward to welcoming you back in the future.Sincerely,

Dear Mr./Mrs. Braden,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and leaving a very positive rating!We are thrilled that you enjoyed your stay with us. We strive to provide all our guests with an exceptional experience, and your positive rating lets us know we're achieving that goal.While you didn't mention specific details in your feedback, we hope you had a wonderful time exploring Hanoi's Old Quarter and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.Warm regards,

Dear Mr. Partho,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for taking the time to leave a review. We are thrilled that you enjoyed your stay with us, especially our amazing breakfast!We strive to provide our guests with an exceptional experience, and knowing that we were able to exceed your expectations with our breakfast offerings truly makes our day.We hope you had a wonderful time exploring Hanoi's Old Quarter and all that the city has to offer. We would love to welcome you back to L'HÔTEL du LAC on your future visits to Hanoi.In the meantime, please don't hesitate to share your experience with your friends and family.Warm regards,

Dear Ms ChristineWe were thrilled to receive your perfect 5-star review! Thank you for choosing L'HÔTEL du LAC for your stay in Hanoi. Your feedback truly makes our day. We are delighted you found our location in the heart of the Old Quarter to be ideal for exploring Hanoi's vibrant culture but quiet enough for relaxation. It's fantastic to hear that our staff provided you with excellent service – their dedication to guest satisfaction is what sets us apart. And of course, we're happy to know you enjoyed our delicious daily breakfast offerings! We would love to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi. In the meantime, feel free to recommend us to your friends and family looking for an exceptional stay in Hanoi.Sincerely,

Dear Mr./Mrs. CHUN-LIN,We were thrilled to read your review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.We're especially delighted that you found our breakfast service to be exceptional. Our team takes great pride in creating a delicious and authentic Vietnamese breakfast experience for our guests, so their positive feedback truly means a lot.We appreciate your constructive feedback regarding the room cleanliness. Maintaining a spotless environment is a top priority for us, and we apologize for any shortcomings in this area. We'll be sure to address your concerns with our housekeeping staff to ensure more thorough cleaning, particularly behind doors and inside wardrobes.Thank you again for choosing L'HÔTEL du LAC and for your kind words. We strive to continuously improve and your feedback helps us achieve that goal. We look forward to welcoming you back for another impeccable stay in the future.Warm regards,

Dear Mrs. Shannon,We were thrilled to discover your wonderful review on Expedia! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.Knowing that our team exceeded your expectations and truly made you feel welcome brings us immense joy. We take pride in providing exceptional service, and your kind words will be a huge motivator for the entire staff.We hope you had the opportunity to explore the vibrant Old Quarter and create lasting memories in Hanoi. We would be honored to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to this captivating city.Warm regards,

Dear Ms Patrica AThank you for your incredible 5 stars review. We are thrilled to learn that you had a very comfortable stay and experienced top-notch quality. Your feedback is truly appreciated, and we hope to welcome you back for another wonderful stay in the future.Sincerely

Dear Mrs. Thao, We were absolutely thrilled to read your wonderful review! Thank you so much for taking the time to share your positive experience at L'HÔTEL du LAC.It brings us great joy to know you found our location ideal for exploring all the exciting sites Hanoi's Old Quarter has to offer. We strive to make our guests feel comfortable and cared for, and we're delighted that our staff exceeded your expectations. Their dedication to creating special moments for our guests, like the surprise birthday cake for your dad, is truly heartwarming. We'll be sure to pass on your kind words to them, especially regarding their assistance with the early breakfast. A delicious and varied breakfast selection is also important to us, and we're happy you enjoyed it.Thank you again for choosing L'HÔTEL du LAC and for sharing your remarkable experience. We look forward to welcoming you back to Hanoi in the future!Warm regards,

Dear Alexa,Thank you for choosing L'HÔTEL du LAC for your recent stay in Hanoi and for taking the time to leave a very positive rating!While we're happy you enjoyed your experience, we always strive to exceed our guests' expectations and earn a perfect 5-star rating. If there's anything we could have done differently to make your stay truly exceptional, we'd love to hear about it.Your feedback is valuable to us, and it helps us continuously improve our guest experience. Please feel free to share any thoughts or suggestions at your convenience.We hope you'll consider returning to L'HÔTEL du LAC on your next visit to Hanoi.Warm regards,

Dear José,We are thrilled that you had a wonderful stay at L'HÔTEL du LAC! Your kind words motivate us to keep providing exceptional experiences for our guests.We especially appreciate you saying "I love this place." It truly warms our hearts to know that we exceeded your expectations and created a memorable stay for you in Hanoi's Old Quarter.We look forward to welcoming you back to L'HÔTEL du LAC soon for another wonderful stay!Warm regards,

Dear Mrs. Tracy,We were thrilled to learn you had a wonderful stay at L'HÔTEL du LAC! Thank you so much for taking the time to share your kind words and perfect rating on Expedia. It truly means a lot to our team.We're especially delighted that you enjoyed the warm hospitality of our staff and the variety offered at breakfast. Creating a comfortable and welcoming environment for our guests is our priority, and we're happy to know we achieved that during your stay.At L'HÔTEL du LAC, we strive to provide an exceptional Hanoi experience for all our guests. We hope you had the opportunity to explore the charm of the Old Quarter and create lasting memories in the city.We would be honored to welcome you back to L'HÔTEL du LAC whenever your travels bring you back to Hanoi.Warm regards,

Dear Mr. Simon,Thank you so much for taking the time to share your wonderful review of L'HÔTEL du LAC! We are thrilled that you received a 5-star experience and especially delighted that our friendly and helpful staff made a positive impression on you. Providing exceptional service is our priority, and your feedback lets us know we're achieving that goal.We look forward to welcoming you back to L'HÔTEL du LAC in the future. Whenever you return to Hanoi, please don't hesitate to reach out to us.Warm regards,

Dear Mrs. Angela, Thank you so much for taking the time to leave a wonderful review of L'HÔTEL du LAC on Expedia! We are thrilled to receive a perfect rating of 5 out of 5 stars! It is incredibly rewarding to know that you enjoyed your experience and found our customer service to be excellent.We strive to provide exceptional service to all our guests, and your feedback motivates us to keep exceeding expectations. We look forward to welcoming you back to Hanoi and L'HÔTEL du LAC in the future.Warm regards,