The hotel faciliy itself is ok but, not 4 stars in my opinion. We stayed at the resort complex part of the hotel, so I can not make a statement about the apartment hotel on the seaside. My impression was that it was nicer. I would grade the resort complex with 3 stars.
We traveld with a 1.5 year old boy, and they had put up a nice childrens bed for him at the room and was very good with children in general both in the reception and at the breakfest bufet.
The breakfest bufet was actually realy good and a lot better than expected. The staf working there was nice and effective.
But the hotel has two main problems.
1) Location - Ialyssos is a boring little town and the beach is not very atractive. You have to rent a car and get around on the island if you don't want to settle with a busy street with all the touristy resturants and crap-stores (trap-stores). The air traffic that is mentioned in some revwies is actually not that bad and the constant wind was nice in July, but I think it can be a problem in the late and early season. My advice is to find a place to stay on the east coast.
2) With a crappy beach the pool is even more essential. The pool areas is actually quite ok (asepcially the one closest to the sea), but there are by far enough sunbeds to cover the needs, and that is a huge problem. People are getting up at 6am to reserve sunbeds, and at 7am its full. Many of these beds are hardly used during the day, but some people seem to reserve a bed just in case. Even doe the hotel has a rule, that you are not allowed to put towels on sunbeds before 9am they don't enforce their own rule. My guess is that it is approximatly 1 bed for every 4th person staying on the hotel, tops.
We met many frustrated guests during our stay and when some of them tried to talk about the problem with the receptionist they got no real understanding. He was sorry that there werent enough beds, but couldn't do anything about it av when they came with suggestions on how they could enforce the 9am rule he just said that that was no solution.
To sum it up:
1) In general the hotel and facility is ok. There is realy nothing to complain about, but it is not 4 stars.
2) The breakfest bufet is very good, and managed in a good way.
3) The location is boring and the beach is bad.
4) With a bad location the pool areas and sunbeds are extremly important, but there are not enough sunbeds by far.
GO TO THE EAST COAST