Dear Cathrine,We sincerely apologize for not meeting your expectations.We kindly informed you that there is an additional charge for changing the date of an incorrectly made reservation. The price may be higher than usual due to limited availability of rooms resulting from city events such as trade fairs, concerts, etc.We always strive to find the best solution, but we cannot guarantee that a reservation for a different date than originally chosen will be at the same price.Kind Regards,

Dear Karoline, Thank you for taking the time to share your feedback with us. We apologize that your experience at our hotel did not meet your expectations. We understand that the neighborhood may not have been to your liking, and we are sorry if this impacted your overall impression of the hotel.Regarding your comments about the view from your room, we apologize for any disappointment caused by the view of the backyard. We will do our best to ensure that future guests are aware of the view from each room so that they can make an informed decision when booking.We are sorry to hear that you found the beds to be hard and the pillows to be lacking in filling. We always strive to provide our guests with a comfortable and restful sleep, and we apologize that we fell short in this aspect. We will make sure to address this issue with our housekeeping team to ensure that our guests receive the best possible experience.We appreciate your feedback regarding the location of the hotel. While we are aware that our hotel may be a bit further away from some attractions, we hope that our comfortable accommodations and excellent service made up for this inconvenience.Thank you for choosing to stay with us, and we hope that you will give us another opportunity to exceed your expectations in the future.

Thank you for sharing your feedback with us. I'm sorry to hear that your experience was not up to your expectations and that the location of your room was not to your liking. Safety is always a top priority and I understand the difficulties you encountered when accessing breakfast on slippery roads. We appreciate your comments and will take them into consideration as we strive to improve our service and facilities for our guests. Thank you again for choosing us and we hope to have the opportunity to serve you better in the future.

Thank you so much for taking the time to review your stay! It seems that your stay was perfect :)

Thank you so much for taking the time to review your stay! It seems that your stay was perfect :)

Dear Paulina, thank you so much for taking the time to post the review of your stay. It was an absolute pleasure to host you. Thank you for appreciating our location, and breakfast. What makes us most happy is your words about our staff members and cleanliness.We are looking forward to hosting you again. Best regards,

Thank you so much for taking the time to write a review of your stay. It was a real pleasure to host you on our property. We are looking forward to your next bookings ;) Best Regards,