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Anmeldelser av Gatlinburg Town Square by Exploria Resorts

2.5 out of 5
Gatlinburg Town Square by Exploria Resorts
515 Historic Nature Trail, Gatlinburg, TN

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 464 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 299 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 116 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 58 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 66 av totalt 1003 anmeldelser." "

8,4/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Sheila

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property is minutes from downtown Gatlinburg. You can walk to it in about 5 or so minutes. Beautiful area. Would stay again.
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Jennifer

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
There is no elevator.and the pool was closed in the middle of May.no housekeeping service.
Bodde her 1 natt i mai 2024
Svar fra Exploria Resorts den 22. mai 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 – Grei

Cathy

Did not look like photos. Dusty. Stairwell not clean. Railings rusty and pitted..
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Tammy og Warsaw

Likte: Renhold og fasiliteter
Little old school could update the rooms but they were clean & plenty of supplies for a person by themselves
Bodde her 8 netter i mai 2024
Svar fra Exploria Resorts den 16. mai 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future!

10/10 – Utmerket

Rhys

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
M
Bodde her 3 netter i mai 2024
Svar fra Exploria Resorts den 9. mai 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Trevor

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great stay
Bodde her 6 netter i mai 2024
Svar fra Exploria Resorts den 8. mai 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

6/10 – Grei

Becky

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter
We came to get checked in and found that our room was given to someone else. After an hour of waiting we did finally get a room, onto to be moved 2 days later because we could hear our next door neighbors conversation at 1:30 in the morning. Next time I will request 3rd floor overlooking the creek with a kitchen.
Bodde her 4 netter i mai 2024
Svar fra Exploria Resorts den 8. mai 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 – Bra

Chatree

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good place to stay in Gatlinburgh. Close to everything a few minutes walk. Free parking. Coffee kind of bad though.
Bodde her 2 netter i mai 2024
Svar fra Exploria Resorts den 9. mai 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

4/10 – Dårlig

Jack

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The one nice thing about the property was the location. It was just a few minute walk to everything which was great. As for the staff, I felt that they were kind of rude for the most part. Made it seem like they didn’t want to help you by being short with me in responses and acting like I was stupid after asking any question. Lastly, the website is kind of misleading. The whole website shows the hotel across the street but instead we were but in the main lobby location hotel which is basically an outdated, dirty motel. This was extremely disappointing considering how the website made the place seem. As for being dirty, the property had carpet stains everywhere, what looked to be a urine stain in the shower, and dirt and grime all over the baseboards and floors. Not the worst hotel I’ve stayed in but for the price and with many other options on the same street, I would recommend checking other ones out.
Bodde her 2 netter i mai 2024
Svar fra Dale den 6. mai 2024
Sorry for your issues, we have three different properties that we manage on Airport Road, with seven different unit types and price points. We are capable of addressing any short comings you may notice in your unit if they are brought to our attention. Again, sorry for your issues.

10/10 – Utmerket

robin

Reiste med familie
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
This is an older timeshare property that shows some wear. For our purposes it was perfect. Clean, roomy, and convenient for walking to the main drag downtown. I would stay here again.
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 1. mai 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 – Bra

Vanessa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Worked well for our large group
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 1. mai 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 – Bra

Emily

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location off the main road- sidewalk to walk down to enjoy all the things downtown has to offer. Staff was very friendly and helpful! Very clean (one of the cleanest hotels ive been to in years!), comfortable bed and lovely kitchentte- room was plenty big for just the two of us. The only con (and I mean only con) was the picture of the hotel was a bit deceiving- there are technically 2 locations to this property that are about 2 blocks apart, so we did not stay it the rooms that were shown in the photos online. We were looking forward to the pool and hottub but it was going to be a process to get to that part of the property- walk a couple blocks,take an elevator/ stairs which made it not worth it. Overall, great experience!
Bodde her 3 netter i april 2024
Svar fra Exploria Resorts den 1. mai 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us. We hope to see you again in the future.

8/10 – Bra

Eveon

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The scenic view, the amenities and walk ability were all pluses, the bed and pillows were not the best, too firm to be honest. Overall the room was great and would stay again.
Bodde her 4 netter i april 2024
Svar fra Exploria Resorts den 1. mai 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

Stefannie og Port Sanilac

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property was perfect for my family get away! It was nice having 2 separate bed rooms and bathrooms, and having the living area and kitchen was great! We will be staying here again!
Bodde her 4 netter i april 2024
Svar fra Exploria Resorts den 24. apr. 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

Susan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I must admit the price was right and the affordability and location are what attracted us at first. We needed to be able to walk to the convention center and were pleased to find something with a full kitchen that was a good price. We found amenities that are often missing in rented condos. The bed was comfortable. The balcony was enjoyable. The kitchen was very well equipped. The jacuzzi tub and the washer / dryer were nice surprises. Our morning walks to the convention center took about 5 minutes. The afternoon walks (uphill after a long day!) took a little longer. We will definitely recommend Town Square to our friends and plan to return next April.
Bodde her 6 netter i april 2024
Svar fra Exploria Resorts den 24. apr. 2024
Thank you for taking time to post a review of our property. We are happy to hear that you enjoyed your stay!

8/10 – Bra

Drew

Reiste med en gruppe
Likte: Renhold og personale og service
This is the 6th time staying at Gatlinburg Town Square. Great location and nice 2 BR condo size. It's been 5 years since we stayed here and we were honestly disappointed overall. We expected a 5 star stay and got a bit less. The beds were worn out....with a big dip in the middle. No excuse for that. The appliances were almost new, but previously they had really good ones and now they are low end. The nice fountains and waterfall was not working and looked like they had not been for years. The big waterfall is the signature of the property and you really miss this. We were assigned 101 overlooking the road. We asked to be in the back with the stream, but perhaps that's the luck of the draw. For us to stay here again, we have to be guaranteed comfortable beds.
Bodde her 5 netter i april 2024
Svar fra Exploria Resorts den 24. apr. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

10/10 – Utmerket

jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Peaceful
Bodde her 3 netter i april 2024
Svar fra Exploria Resorts den 24. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Joshua

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 24. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

4/10 – Dårlig

Mark

Reiste med familie
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
The website showed pictures of the main resort across the road. It was huge and nice. The pictures were attractive. Apparently, they bought an abandoned hotel across the street and are renovating it. I drove away from the place I stayed initially because it looked empty and in disrepair. It seems a few units were renovated to make them habitable. I just wonder if I paid the same as the people who were in the main building.
Bodde her 2 netter i april 2024
Svar fra Dale den 22. apr. 2024
Sorry for the confusion, we operate three different properties on Airport Road with seven different unit types and price points.

10/10 – Utmerket

Saundra

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Everything about this property was great. Room was clean and just like it was described. Close and walkable to everything you could dream of. Swimming pool/hot tub was across the street was the only negative I would have to say.
Bodde her 3 netter i april 2024
Svar fra Exploria Resorts den 17. apr. 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

zebadiah

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place. nice pool
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

4/10 – Dårlig

Kim

Not enough towels and no cleaning u til we leave. No parking and not very clean
Bodde her 3 netter i april 2024
Svar fra Dale den 8. apr. 2024
Sorry for your issues, we have a daily towel exchange available in our Laundry for guests who may need additional towels. Also, our Resort Operations Team is ready to address any and all room issues, all you have to do is dial -0- and the Front Desk will dispatch a team member to your room.

10/10 – Utmerket

Lydia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would stay here again! It was really nice and comfortable…I recommend!!!
Bodde her 3 netter i april 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 – Utmerket

Jessica

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Definitely would stay again!
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 11. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very basic hotel/motel the bedding was pretty poor as far as not very warm but was affordable very satisfied with our stay
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

10/10 – Utmerket

Angelina

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 11. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Whitney

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 11. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Athena

Likte: Renhold
Bodde her 2 netter i april 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 – Forferdelig

Ricardo og Morton Groe

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property is very outdated, brick and mortar falling apart in the building. Visible evidence of bed bugs in our room. Terrible
Bodde her 2 netter i april 2024
Svar fra Dale den 6. apr. 2024
Thank you for taking the time to give us your feedback, the issues in your unit have been addressed.

8/10 – Bra

Scott

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fot the money it was a nice hotel . It was clean, the staff was friendly, and it was very quiet. I would stay here again.
Bodde her 3 netter i april 2024
Svar fra Dale den 6. apr. 2024
Sorry for the confusion in your unit type selection, we have seven different unit types at our property. Thank you for staying with us and we hope you return on your next trip to the area.

8/10 – Bra

Demetrice

Likte: Personale og service
Very nice sized room! It was a little disconcerting having 2 entrances. The furniture is a little dated. The staff was EXTREMELY friendly!
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 17. apr. 2024
Thank you for choosing to stay at our property. It was a pleasure to have you as our guest. We hope you had a comfortable and enjoyable stay.

10/10 – Utmerket

Gregory

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice property.
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 – Bra

Morgan

Reiste med familie og små barn, Reiste med en gruppe
Likte: Renhold
Likte ikke: Fasiliteter
Room was dated but clean. We enjoyed being able to walk everywhere
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

2/10 – Forferdelig

Marin

Reiste med familie
Likte: Renhold
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
First this is a review of the 2 story building that everybody has to check in. The nice building you will see on all the pictures is 3 blocks down on the other side of the road and we never entered that building. We booked the two queen bed room because that was what we needed, what we didn't know is they call it standard room and it is where the check in is located at. This building is an old motel and it's nothing to compare to the other one. It was dirty, it smelled bad, it needed renovations and the room door is right on the street. We had it booked for two nights and after we checked in we realized we had to stay there for at lease one night since we didn't find anything else, but we book a different hotel for our second night, left a day early and ended up paying extra night. I told them that we are leaving earlier because the room is dirty and it is not what we were expecting and the lady at the office didn't even say sorry. We are not coming back.
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
We want to extend our sincerest apologies for the less than satisfactory experience you had during your recent stay at our resort. Your comfort and satisfaction are our top priorities, and we regret that we fell short of meeting your expectations.Please know that we take your feedback seriously and are actively working to address the issues you encountered. Your insights are invaluable in helping us improve our services for future guests.

8/10 – Bra

Brenda

Likte: Renhold og personale og service
There was a leak from the property above us into our spa tub and also into our shower. The staff was very helpful and the inside of the property was very nice, however, it is clear that the exterior needs work, door paint is chipped and exterior siding, dirty. Properties need constant upkeep and investment or they gradually go downhill
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 17. apr. 2024
Thank you for your review; we greatly appreciate your time to provide us with this valuable feedback. We are very sorry to see that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experiences, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

8/10 – Bra

Jacob

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i mars 2024
Svar fra Exploria Resorts den 13. apr. 2024
Thank you for taking time to post a review of our property. We hope to see you again in the future.

8/10 – Bra

Timothy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Katie

Likte: Fasiliteter
The map is not very clear and the property is confusing to navigate
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
We apologize for the inconvenience if the map was not clear. Thank you for reviewing your stay with us, we hope to see you again soon.

8/10 – Bra

Jacqueline

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The condo met our expectations. The facilities are a little dated but there are lots of fun things to do on the property (basketball, ping pong, pool - although the indoor pool water was very cold). It was right by a trolley stop, which was nice, and also a great location to walk from. It was easy to find a parking spot. The staff was very friendly and helpful. We would stay here again.
Bodde her 3 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

Stephanie

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family and i really enjoyed our stay! Our rooms were very clean and spacious! We'll definitely be back again!
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

Gregory

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The two bedroom units were spacious and well equipped. We had 2 15 year olds with us and the room was great.
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.

10/10 – Utmerket

Yelitza

Reiste med familie, Reiste med kjæledyr
Likte: Renhold og fasiliteter
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Arpit

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice arrangements and safe place
Bodde her 1 natt i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
Thank you so much for choosing to stay at our property. It was a pleasure having you with us. We hope you enjoyed your time here and that everything met your expectations.

10/10 – Utmerket

Rosario

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Convenient to the parkway. Kitchen was well stocked with frequently used items to cook. Didnt like that the hottub was very small for how big the resort was... always filled with at least 6-8 adults and lots of kids running in and out.
Bodde her 4 netter i mars 2024
Svar fra Exploria Resorts den 3. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Hunter

Likte: Renhold og personale og service
Bodde her 3 netter i februar 2024
Svar fra Exploria Resorts den 3. apr. 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Susan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean and set up well for couple with school age kid.
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 28. mars 2024
Thank you for reviewing your stay with us, we hope to see you again soon.

10/10 – Utmerket

Mat

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A pleasant surprise. Two rooms and big bathrooms. Great walk in shower. Lots of things to do right outside our door
Bodde her 2 netter i mars 2024
Svar fra Exploria Resorts den 28. mars 2024
We appreciate your positive feedback and are glad you enjoyed your stay with us.

6/10 – Grei

melinda

Likte: Personale og service
Likte ikke: Renhold
Bodde her 1 natt i mars 2024
Svar fra Exploria Resorts den 28. mars 2024
Thank you for taking time to post a review of our property.

2/10 – Forferdelig

Michelle

Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Sad that the pictures were inaccurate. Very dated and run down. Terrible room condition. Stains on the carpets, dirty tub and sink. Dated decor, headboard leaning against the wall not secured and fell over. Two different building locations and the one we were put in was the smaller and I’d assume older of the two. Minimal parking,
Bodde her 2 netter i mars 2024
Svar fra Dale den 26. mars 2024
Sorry for your issues, we operate three different properties on Historic Nature Trail. We are always available to address any issues noted by our guests.

10/10 – Utmerket

Brett

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
In a great location! Doing a lot of construction on property but didn’t bother us much.
Bodde her 3 netter i mars 2024
Svar fra Exploria Resorts den 28. mars 2024
We wanted to take a moment to express our sincere gratitude for choosing to stay at our property. It was a pleasure hosting you, and we hope your experience was enjoyable and comfortable.