Eksteriør

Anmeldelser av Higueron Hotel Malaga, Curio Collection by Hilton

5 out of 5
Higueron Hotel Malaga, Curio Collection by Hilton
Avenida del Higueron, 48, Fuengirola

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 128 av totalt 238 anmeldelser." "
Rangering på 8 − Bra. 68 av totalt 238 anmeldelser." "
Rangering på 6 − Grei. 29 av totalt 238 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 238 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 238 anmeldelser." "

9,2/10

Renhold

8,8/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra Guest Experience Team den 22. juli 2023
Dear guest,We would like to thank you for sharing us your lovely score. It is always our goal to achieve maximum customer satisfaction and we are delighted to see that your holiday at Higuerón Resort was an enjoyable one.We hope to see you back soon.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

4/10 – Dårlig

Verifisert reisende

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Not living up to be a part of Hilton family
This is a business hotel, not living up to be a part of the Hilton family, the design of the shower and the toilets inside the rooms are so stupid i do not have words, after every shower the room floor was full of water, as the shower stands inside the room, and doors could not be closed. They charge 40 euro to let you have the room before 03.00, even if the room was clean and ready, they need to step up the service, better to rent a air bb in the area.
Bodde her 3 netter i mai 2023
Svar fra GEX den 31. mai 2023
Dear GuestAlthough we sincerely regret your disappointment with your stay in our hotel, we would like to thank you for sharing your comments as it will help us to identify areas of concern and act immediately so as to enhance our future guests' experience among us. Please note that our check in time is 3 o'clock. Kind Regards,Guest Experience Team

8/10 – Bra

André og Oslo

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spacious rooms with comfy beds. Great area around the hotel with pools, a huge gym and pretty much everything you need!
Bodde her 1 natt i juni 2022
Svar fra Guest Relations den 19. juni 2022
Dear André, Thank you for taking the time to share us your thoughts about your recent stay with us. We are happy to read that you enjoyed our facilities. If you have any further comment you would like to share, please do not hesitate to write us. Kind regards, Guest Relations Higueron Hotel Malaga, Curio Collection by Hilton

8/10 – Bra

Trond

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Ok hotel. Good location but its time to refubish the rooms
Bodde her 4 netter i juni 2022
Svar fra Guest Relations den 11. juni 2022
Dear Mr. Trond, We thank you for taking your time to write this review, although we regret that we fell a little short of your expectations about the room. Your comments are going to be redirected to the corresponding department as we always try to improve ourselves and make our hotel better for our guests. Kind regards, Guest Relations

10/10 – Utmerket

Arild

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2021
Svar fra Customer Service - Higuerón Hotel Málaga den 17. nov. 2021
Dear Arild, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

8/10 – Bra

Katarzyna

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Alt var ok , bare mat var ikke helt perfect
Bodde her 2 netter i november 2021
Svar fra Customer Service - Higuerón Hotel Málaga den 17. nov. 2021
Dear Katarzyna, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 – Utmerket

Beate Lindeberg

Likte: Renhold
Bra
Bodde her 3 netter i oktober 2021
Svar fra Customer Service - Higuerón Hotel Málaga den 27. okt. 2021
Dear Mrs. Lindeberg, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

8/10 – Bra

Elisabeth

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ok, hotell men langt igjen til 5-stjerner.
Fint hotell, men man trenger bil for å komme seg rundt. Relativt kupert terreng og et stykke unna både by og strand. Restaurantene litt kjedelige, hadde ønsket noe mer variert meny. Vi spiste heller ute. Merk at man blir trukket 100 euro pr. dag i depositum itillegg til hotellprisen, for «extras». Det koster også 50 euro for å ligge i rooftopbaren pr. dag, selvom man er gjest på hotellet. Vi hadde et rom hvor det rant vann inn på toalettet fra dusjen, noe vi sa ifra om samme dagen dette ble oppdaget. De sa det skulle sjekkes, noe som aldri ble gjort. Skuffende av et 5-stjerners hotell.
Bodde her 4 netter i september 2021
Svar fra Customer Service - Higuerón Hotel Málaga den 4. okt. 2021
Dear Elisabeth, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us. Thank you for your specific comments about your stay, this help us to identify any issue to improve our services and we will check them urgently. We look forward to welcoming you back to our hotel very soon.

6/10 – Grei

Fredrik

Likte: Renhold, personale og service og romkomfort
Nice stay, but not worth the price.
The hotel is big, clean, has good service and has all the facilities you need. The negatives were the room layout, with no proper bathroom. Water went on the floor right next to the bed, we had to walk around the room from the shower to the "bathroom". Looks cool, but very inpractical. The shower also smelled a bit due to bad piping. Smell came late in our stay so didn't bother to complain and get a new room. The spa area is expensive and we thought the general spa area was included in the stiff price. But everything cost extra. Other thongs that cost extra: Playing on the sportsarea cost money. The infinity pool on the roof cost 100 euros. Bar and restaurant prices are also high. All in all it was a good hotel, but not worth the high price imho.
Bodde her 7 netter i september 2021
Svar fra Customer Service - Higuerón Hotel Málaga den 21. sep. 2021
Dear Fredrik, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us. Thank you for your specific comments about your stay, this help us to identify any issue to improve our services and we will check them urgently. We look forward to welcoming you back to our hotel very soon.

10/10 – Utmerket

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Flott hotell med rolig beliggenhet. Store rom og balkonger med flott utsikt.
Bodde her 6 netter i juli 2021
Svar fra Customer Service den 3. aug. 2021
Dear guest, Firstly, we would like to thank you for taking the time to review our hotel. Your feedback is very important to us, and we are delighted to hear that you enjoyed your stay. Thank you again for your great review, and we look forward to welcoming you back to our hotel very soon.

10/10 – Utmerket

Arild

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2020

10/10 – Utmerket

Carsten

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2019

10/10 – Utmerket

Javed

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Super bra å nydelig hotell
Nydelig hotell med bra service, ligger ganske bra til å ikke så langt unna flyplassen.
Bodde her 1 natt i august 2019

10/10 – Utmerket

Trond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott hotell
Hadde et avslappende opphold på et nytt, moderne, flott og stilig hotell. Rommet gikk over to plan og hadde flott utsikt både til hotellets områder og generelt. Bra mat både til frokost og middag. Dette hotellet hadde alt du trenger både av avslapning og aktiviteter. Jeg kommer gjerne tilbake.
Bodde her 1 natt i juli 2019

6/10 – Grei

Maryam

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
This hotel is located in a very nice area and the pools are very nice. The parking is very convenient and it’s free. Do not expect much from your room. We had the suite. Our upstairs shower leaked and the first night the whole room was flooded. The shower door design is flawed hence the water leak every time I took shower. The room water would be cold for 5-7min before it warmed up. Overall room quality was poor. The bed wasn’t comfortable.
Bodde her 7 netter i mai 2024
Svar fra Guest Experience Team den 13. mai 2024
Dear Maryam,Thank you for sharing your feedback with us.Whilst we apologise for the shower problems you experienced in your room, we have noticed that our colleagues offered you the option of changing rooms to ensure that you were able to enjoy your stay, unfortunately you have declined to take up this alternative. However, we again apologise for the inconvenience caused. We take good note of your feedback so that we can share it with the different departments in order to improve in the future.Nevertheless, we are pleased to know that our swimming pool and location have lived up to your expectations.Thank you once again for sharing your comments with us.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Dominik

Bodde her 5 netter i april 2024
Svar fra Guest Experience Team den 11. mai 2024
Dear Dominik,Thank you for choosing Higuerón Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit.Kind Regards,Guest Experience Team.Higuerón Resort Málaga, Curio Collection by Hilton.

10/10 – Utmerket

Sam

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Guest Experience Team den 15. apr. 2024
Dear Sam,We would like to thank you for sharing us this lovely review.We are glad to see that you had an amazing time at Higuerón Resort and we hope to see you again soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Överlag bra men väldigt lyhört
Överlag bra men väldigt lyhört
Bodde her 3 netter i februar 2024
Svar fra Guest Experience Team den 14. feb. 2024
Dear guest,We thank you for the time spent in sharing us your review.We are glad to see that your stay was an enjoyable one.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Gaynor

Bodde her 1 natt i januar 2024
Svar fra Guest Experience Team den 1. feb. 2024
Dear Gaynor,Thank you for sharing us your lovely score.We are glad to see that you had an amazing stay with us and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Caroline

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i januar 2024
Svar fra Guest Experience Team den 17. jan. 2024
Dear Caroline,We thank you for sharing us this lovely score.We are glad to see you enjoyed your stay and hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Patrick

Bodde her 3 netter i januar 2024
Svar fra Guest Experience Team den 10. jan. 2024
Dear Patrick,Thank you for sharing us your lovely score.We are glad to see that your stay was an enjoyable one and we hope to welcome you again soon at Higuerón Resort.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

6/10 – Grei

Juan

Bodde her 3 netter i desember 2023
Svar fra Guest Experience Team den 22. jan. 2024
Estimado Juan,Muchas gracias por tomarse el tiempo de compartirnos su valoración.Tenemos la sensación por su valoración de que puede haber echado algo en falta durante su estancia y no tenemos constancia de ningún incidente durante su visita. Sin embargo, en Higuerón Resort creemos que siempre hay margen de mejora y nos gustaría conocer más acerca de su experiencia, con el fin de identificar áreas que puedan necesitar mayor atención por nuestra parte. Estaríamos muy agradecidos si pudiera contactar con nosotros para compartir con más detalle las razones de su reseña contrastada.Gracias de nuevo por compartir su valoración con nosotros a través de Expedia.Atentamente,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

ROCIO GUADALUPE

Bodde her 1 natt i desember 2023
Svar fra Guest Experience Team den 28. des. 2023
Estimada Rocio,Agradecemos mucho su valoración perfecta después de su visita a Higuerón Resort. Es un placer ver que ha disfrutado mucho de su estancia con nosotros y esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Johan

Bodde her 2 netter i november 2023
Svar fra Guest Experience Team den 28. des. 2023
Dear Johan,We thank you for sharing us your review after your stay at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Harri

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Perfect hotel for sport holiday
Bodde her 5 netter i november 2023
Svar fra Guest Experience Team den 28. nov. 2023
Dear Harri,Thank you for sharing your impressions of your recent stay at Higuerón Resort. We are thrilled to read that you enjoyed our sports facilities.Look forward to welcoming you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Kirsi

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i november 2023
Svar fra Guest Experience Team den 28. des. 2023
Dear Kirsi,We thank you for sharing us your score after your visit at Higuerón Resort. We are glad to see that your stay was an enjoyable one and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 – Forferdelig

paolo

Likte: Renhold
Assolutamente rumoroso. Si sentiva tutto da camera adiacente e da strada. Inaccettabile per un hotel che dovrebbe essere di livello!
Bodde her 1 natt i november 2023
Svar fra GEX den 24. nov. 2023
Dear Mr Paolo SelmiWe are sorry you did not enjoy your stay with us, if you found the room noisy, you could have come to the main reception and we would have changed the room for you.Please accept our apologies.Kind RegardsGuest Experience Team

10/10 – Utmerket

Stefan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra Guest Experience Team den 18. nov. 2023
Dear Stefan,Thank you for choosing Higuerón Resort and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again soon !Kind Regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

John

Reiste med en gruppe
Olimme ystävien kanssa liikkeellä, mutta hotelöi oli niin kiva että otettiin vapaapäivä ja nautiskeltiin hotellista ja sen tarjonnasta.
Bodde her 5 netter i oktober 2023
Svar fra GEX den 21. okt. 2023
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. Kindest Regards Guest Experience Team

10/10 – Utmerket

Silvia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gracias Samantha Por cuidarnos tan bien. Ha sido un placer volver a vuestra casa, como siempre todo un acierto.
Bodde her 1 natt i oktober 2023
Svar fra GEX den 21. okt. 2023
Estimada Silvia, Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort. Es un placer recibirle en nuestro Resort. Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

2/10 – Forferdelig

Nataliya

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Wir haben die Zimmer nicht bekommen und das Geld wurde nicht zurück bezahlt. Werden uns rechtliche Schritte überlegen.
Bodde her 10 netter i september 2023
Svar fra Guest Experience Team den 20. okt. 2023
Dear NatalyaI have checked your reservation and the reason you were charged is because you had a non refundable fee, this means the reservation price is lower than normal as it's something you cannot cancel.Kind Regards

8/10 – Bra

Heikki

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hyvä resort hotelli
Hyvä aamiainen, erinomainen kuntosali ja muut oheispalvelut (hieronta, jooga, jumpat jne). Häiritsevää joka puolella soiva klubi beatilla jumputtava musiikki, joka kuului uima-allasalueelta myös huoneeseen. Kyseinen musiikki oli aina päällä kaikissa baareissa ja ravintoloissa. Sama nauha päivästä toiseen.
Bodde her 7 netter i oktober 2023
Svar fra GEX den 12. okt. 2023
Dear GuestThank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future successKindest RegardsGuest Experience Team

4/10 – Dårlig

Richard og Fort Lauderdale

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was not any resemble to the resort style hotel and amenities. We got to hotel late after 8 pm and decided to eat at 10 pm and all the restating the hotel were closed we had to order room service. The room was very small and the bed was so hard, had the worst night of our entire trip with not beign able to get comfy and the room would get hot during the night. Like I said earlier the resort is beautiful but the room accommodations very poor.
Bodde her 1 natt i oktober 2023
Svar fra GEX den 12. okt. 2023
Dear GuestWe are really sorry to hear that you did not enjoy the experience in our hotel to the fullest as we strive to make each stay with us an unforgettable one. It is only through feedback such as yours that we are able to maintain and improve upon the service that we provide to our guests.Yours SincerelyGuest Experience Team

6/10 – Grei

Salah

Likte: Overnattingsstedets bygg og tilstand
No store on premises. Shuttle hours changed during my stay without notice. Long walk to the beach and restaurant. Must take taxi or Uber from the beach if you miss the shuttle. Cafe opens late. Charges for early checkin - most US flights arrive in the morning. No access to the spa even when you book a massage or other treatments. Food at the restaurant mediocre - best to eat at the restaurants by the beach.
Bodde her 6 netter i september 2023
Svar fra GEX den 12. okt. 2023
Dear GuestThank you for your score and comments.When you refer to store, do you mean a supermarket? If so, we do not advertise that we have one on-site, however at the top of the road we do have one. The complimentary shuttle hours change during the low season period as our Beach Club reduces their opening hours. We are really sorry to hear that you did not enjoy the experienceKindest RegardsGuest Experience Team

10/10 – Utmerket

Johan

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2023
Svar fra Hotel Management den 3. okt. 2023
Dear Johan,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Joachim

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Higueron
Skønt hotel med mange muligheder inden for motion. God morgenmad og pools. Dog syntes jeg det er underligt man skal betale ekstra for at benytte deres pool på toppen.
Bodde her 2 netter i september 2023
Svar fra GEX den 12. okt. 2023
Dear GuestWe greatly appreciate the time you spent to review your recent experience in our hotel.Our Infinity pool is an exclusive area within the hotel for over 16 years old, where you can have lunch/dinner, however balinese beds have an extra cost attached.Kindest RegardsGuest Experience Team

10/10 – Utmerket

Louise og Ballyclare

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Attended a conference here recently for 5 days. Loved the king suite. Staff were amazing. Breakfast was full of choice. Everyone was very welcoming, sports facilities really good.
Bodde her 1 natt i september 2023
Svar fra Guest Experience Team den 18. sep. 2023
Dear Louise,We would like to thank you for sharing us your lovely review.We are glad to read that you enjoyed your stay and had a great conference in our hotel. This is amazing for us to know that all the staff was very welcoming and that you loved our breakfast.We hope to see you back soon at Higuerón Resort.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Mathias

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bästa hotellupplevelsen!
Detta vara utan tvekan en av de bästa hotellupplevelserna jag varit med om! Servicen var utomordentlig och oerhört professionell. Frukostbuffén var otrolig! Många padelbanor med världstränare och fina poolområden. Vill man till stranden så har hotellet ett tåg som åker runt i området gratis för hotellgäster. Överlag en toppenupplevelse på ett magiskt hotell! 10/10
Bodde her 7 netter i september 2023
Svar fra Guest Experience Team den 15. sep. 2023
Dear Mathias,We thank you for the time you spent to share your feedback on your recent stay at Higuerón Resort, to be considered as one of the best hotels you stayed at is certainly high praise and we hope to welcome you back very soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Alex

Likte: Renhold, personale og service og fasiliteter
Had some issues with ac when we checked in
Bodde her 2 netter i september 2023
Svar fra Guest Experience Team den 15. sep. 2023
Dear Alex,Although we would like to apologize for the inconveniences you have had with the A/C during your stay, we would like to thank you for sharing us this lovely score and your comments.Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Michael

Bodde her 6 netter i september 2023
Svar fra Guest Experience Team den 15. sep. 2023
Dear Michael,We would like to thank you for your great rating after your recent stay at our hotel, we love to see that we have met your expectations.We hope to see you back soon.Sincerely,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Sergio

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Muy buena la atencion
Bodde her 4 netter i august 2023
Svar fra Guest Experience Team den 4. sep. 2023
Estimado Sergio,Agradecemos mucho sus comentarios y su valoración sobre su estancia en Higuerón Resort.Es un placer leer que la atención al cliente fue a la altura de sus expectativas.Esperamos volver a verle pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

4/10 – Dårlig

mabrouk

Reiste med familie og små barn
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
L’accueil était super désagréable le personnel pas du tout aimable j’ai pas pour habitude de laisser de mauvais commentaires mais cette fois j’ai étais déçu pas digne d’un hotel de se standing. Les chambres étaient belle mais bcp de choses ne fonctionnait pas et des prisés étaient décollés super dangereux pour de jeunes enfants.
Svar fra Guest Experience Team den 2. sep. 2023
Cher Mabrouk,Bien que nous soyons navrés de lire vos commentaires sur votre séjour au sein de notre hotel, sachez que ceux-ci ont été pris en considération et revisés par l'équipe de Direction, nous souhaitons toutefois cueillir l'occasion pour clarifier certains aspects de votre appréciation par simple souci d'exactitude des informations reportées. Votre réservation était de base pour 2 personnes, dans une chambre avec accès à mobilité réduite. Ce type de chambre est pour maximum 2 adultes et un bébé, et la loi ne nous permet pas d'accueillir plus de clients dans ce type de chambre, ni même des enfants. Avant votre arrivée, il y a eu un appel téléphonique avec notre équipe, qui vous a fait part du problème et vous a communiqué une solution, mentionnant les chambres dans lesquelles nous pouvions vous acceuillir et la différence de prix entre celles-ci et votre réservation. Cette Upgrade fut acceptée premièrement de votre part durant cet appel. Nous comprenons que vous avez éventuellement changer d'avis une fois arrivé à l'hôtel, cependant, comme expliqué avant par notre personnel, nous ne pouvions pas avoir 4 personnes, même s'il s'agit de 2 enfants et 2 adultes, dans ce type de chambre, et notre personnel ne pouvait donc que vous placer dans un autre type de logement, à un coût additionnel, qui vous avait éte mentionné au préalable, étant de plusieurs catégories supérieures.En ce qui concerne d'éventuels éléments ne fonctionnant pas dans la chambre, nous n'avons aucune note que ces soucis ont éte communiqués à nos équipes, et nous aurions apprécié le savoir quadn vous étiez présents, dans quel cas nous aurions pu vous offrir une solution afin d'améliorer votre moment parmi nous.Tout de même, nous sommes désolés que votre séjour n'ait pas été à la hauteur de vos espérances et que la chambre ne vous ait pas plu et nous vous remercions une nouvelle fois pour votre feedback.Cordialement,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

8/10 – Bra

Matthew

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a great time lovely hotel and great staff. All the facilities are top notch. Only down side (i was at the sea view room) at night the water pipes (showers / toilets/ showers) are very noisy so are the room service trolleys.
Bodde her 5 netter i august 2023
Svar fra Guest Experience Team den 2. sep. 2023
Dear Matthew,We would like to thank you for sharing us your feedback about your stay at Higuerón Resort.Although we would like to apologize for any noise disturbance you have had during your stay, we are glad to read that you still had a great time with us and that our staff and facilities did contribuate to make your stay an enjoyable one.We hope to see you back soon!Kind regards,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Jacob Greve

Bodde her 1 natt i august 2023
Svar fra Guest Experience Team den 28. aug. 2023
Dear Mr. Greve,Thank you for taking a few minutes to share your impressions after your recent stay at Higuerón Resort. We are very happy to receive the highest score. We hope that you enjoyed your stay very much.Kind regards,

10/10 – Utmerket

Sharmarke

Bodde her 4 netter i august 2023
Svar fra Guest Experience Team Higuerón Resort Málaga, Curi den 25. aug. 2023
Dear Mr. Sharmarke,Thank you very much for taking the time to rate your experience with us. It is a great satisfaction for the whole team to know that we have met your expectations.We look forward to welcoming you back very soon.Kind regards,

10/10 – Utmerket

Gurpreet

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent hotel
Bodde her 2 netter i juli 2023
Svar fra Higuerón Resort Málaga, Curio Collection by Hilton den 1. aug. 2023
Dear Gurpreet,Thank you for taking the time to review your recent stay at Higuerón Resort. We are thrilled to know that you liked our hotel. We hope to see you back soon.Kind regards,Guest Experience Team

8/10 – Bra

Lise

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
God service
Dejligt hotel med mange muligheder. Ligge i rolige og skønne omgivelser
Bodde her 1 natt i juli 2023
Svar fra Guest Experience Team Higuerón Resort Málaga, Curi den 27. juli 2023
Dear Lise,Thank you for taking the time to review your stay at Higuerón Resort after visiting us. We are very glad to know that you enjoyed the surroundings and our facilities and hope that you visit us again very soon!Kind regards,

10/10 – Utmerket

Javier

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2023
Svar fra Guest Experience Team den 22. juli 2023
Estimado Javier,Le damos las gracias por su nota tan positiva.Es un placer ver que ha disfrutado de su estancia en el Higuerón Resort y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Javier

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
,
Bodde her 3 netter i juli 2023
Svar fra Guest Experience Team den 19. juli 2023
Estimado Javier,Agradecemos mucho su nota maxima. Es un placer ver que ha tenido una estancia agradable con nosotros y esperamos volver a verle muy pronto.Saludos cordiales,Guest Experience TeamHiguerón Resort Málaga, Curio Collection by Hilton

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Guest Experience Team den 19. juli 2023
Dear guest,We thank you for sharing us your lovely score.This is amazing for us to see that you enjoyed your stay at Higuerón Resort and we hope to welcome you back soon.Sincerely,Guest Experience TeamHiguerón Hotel Málaga, Curio Collection by Hilton