Utendørsbasseng og solsenger

Anmeldelser av Doubletree Resort by Hilton Hollywood Beach

4 out of 5
Doubletree Resort by Hilton Hollywood Beach
4000 South Ocean Drive, Hollywood, FL

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 658 av totalt 1526 anmeldelser." "
Rangering på 8 − Bra. 328 av totalt 1526 anmeldelser." "
Rangering på 6 − Grei. 227 av totalt 1526 anmeldelser." "
Rangering på 4 − Dårlig. 143 av totalt 1526 anmeldelser." "
Rangering på 2 − Forferdelig. 170 av totalt 1526 anmeldelser." "

7,8/10

Renhold

7,8/10

Personale og service

7,6/10

Fasiliteter

7,8/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Thomas

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i oktober 2022
Svar fra General Management den 7. okt. 2022
Thank you so much for sharing this excellent rating with us! We are so pleased that you enjoyed your stay, and look forward to welcoming you back soon! Best regards!

8/10 – Bra

tone

Likte: Romkomfort
Likte ikke: Renhold og personale og service
Helt ok
Helt greit hotell. Da vi sjekket inn ble vi ikke ønsker velkommen eller fikk noen informasjon utenom at det foregikk renevasjon av hotellets tak og mye støy måtte påregnes. Vi fikk tilbud om å bytte rom fra suite vi hadde betalt for til ett normalt rom uten å bli kompensert. Rommet var møkkete, søppel på gulvet, flekker på gulv og benker og bord. Til og med en råtten appelsin på gulvet, allikevel tross bråk og laber service , ett fint opphold,
Bodde her 7 netter i juli 2022
Svar fra General Management den 10. aug. 2022
Thank you for your feedback. We're sorry your experience with the accommodations was not to your satisfaction. We have taken note of the property improvement areas you referenced and will pass it on to our team for consideration. Kind regards,

8/10 – Bra

Rune

Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i mai 2022
Svar fra General Manager den 24. mai 2022
Hi Rune, Thank you so much for sharing this great review with us! We are so pleased that you enjoyed your stay, and look forward to welcoming you back soon! Best regards!

4/10 – Dårlig

Verifisert reisende

Likte ikke: Personale og service
Bodde her 2 netter i april 2022
Svar fra - General Manager den 14. apr. 2022
Thank you for your review. We appreciate your feedback and can assure you that it will be shared with our team. Safe travels.

2/10 – Forferdelig

CARIDAD

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Terrible
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Jesus

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Tranquila
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Eloy

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful place to stay
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Dena

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were truly grateful for a very early check in. Thank you so much!
Bodde her 1 natt i mai 2024
Svar fra GM den 28. mai 2024
Dear Dena, thank you for taking the time to share about your recent stay at the DoubleTree Resort by Hilton Hollywood Beach. We couldn't be happier knowing our ability to get you checked-in early made such a positive impact on your visit. We appreciate your review and look forward to having you as our guest again.Regards,Nelvis PerezGeneral Manager

6/10 – Grei

daniela hernandez

Reiste med familie og små barn
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Un hotel lindo! Pero deja mucho que desear la limpieza de la barra, la alfombra y vidrios! Personal del hotel amable pero con excepciones El menú del restaurante poco variado.
Bodde her 5 netter i mai 2024
Svar fra GM den 28. mai 2024
Dear Daniela, thank you for taking the time to provide some insight into your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any disappointment caused by the cleanliness concerns you noted, as well as the options available on our dining menu. We are grateful for your candid feedback and hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager

8/10 – Bra

Marcia

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
Is not what I spected,to be own by Hilton I expected better quality in overall
Bodde her 3 netter i mai 2024
Svar fra GM den 28. mai 2024
Dear Marcia, we appreciate your loyalty to our hotels, and we want to extend our apologies for not meeting your expectations. Here we are known for our attention to detail and excellent service, so we are disappointed this was not your experience. We hope you will revisit so that we can provide you with the exceptional experience you deserve.Regards,Nelvis PerezGeneral Manager

8/10 – Bra

yanely

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Todo muy bueno
Bodde her 2 netter i mai 2024
Svar fra AA den 28. mai 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able to meet your expectations by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

10/10 – Utmerket

Shamgod

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was great and the counter lady was great
Bodde her 2 netter i mai 2024
Svar fra John M. den 27. mai 2024
Thank you so much for the amazing feedback about our Front Desk and staying with us. We much appreciate it. We hope you come visit us again very soon!

10/10 – Utmerket

Dekeidra

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was amazing and upgraded my room to an ocean view due to it being my birthday. The room was clean and had a nice view. I will definitely be back again soon.
Bodde her 2 netter i mars 2024
Svar fra John M. den 27. mai 2024
Thank you for staying with us, and Happy Birthday :) we are so glad you chose to stay with us for this special occasion. Glad to hear our staff went above and beyond for you and upgraded your room! Hurry back and visit us again soon!

10/10 – Utmerket

Magaly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was awesome, especially Anthony at the front desk. Very polite, professional and helpful.
Bodde her 3 netter i mai 2024
Svar fra John M. den 27. mai 2024
Thank you for staying with us and providing the great review and comments on our staff and Anthony. We will be sure to share the amazing feedback with them to celebrate! Please come back and visit us again soon!

10/10 – Utmerket

Bernice

Nice
Bodde her 2 netter i mai 2024
Svar fra AA den 28. mai 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able to meet your expectations by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

8/10 – Bra

Tanya

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Valet night staff extremely rude.
Bodde her 2 netter i mai 2024
Svar fra John M. den 27. mai 2024
Sorry to hear about this experience with our valet staff. We will be sure to address this with them directly. Please accept our apologies for the lapse in service. Hope you will choose to come give us another try sometime so we can change the perception and make this right!

10/10 – Utmerket

Flor

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente todo
Bodde her 2 netter i mai 2024
Svar fra John M. den 27. mai 2024
Thank you for the kind words and for staying with us. Glad everything was excellent. Come back and visit soon!

2/10 – Forferdelig

Kyra

Reiste med partner
Likte ikke: Personale og service
The front desk woman that checked us in did a terrible job at explaining the charges to us and charged us a visitor fee when we had no visitor. She charged our card three times in error. I will never go back to this hotel again.
Bodde her 1 natt i mai 2024
Svar fra AA den 27. mai 2024
We truly appreciate you taking the time to log your complaints with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we were very disappointed we felt short of your expectation in completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We can assure you that we will be investigating these matters and additional findings will be use to improve our service at this Property. We strive to provide an enriching and meaningful stay for each of our guests; again, we are truly disappointed we fell short of our own standards.

8/10 – Bra

Brian

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Toilet valve kept sticking closed. Fixed it myself. Cold water valve on the sink leaked at the base of the handle ad got water all over the vanity every time you turned the water on. Front desk was very understaffed for the volume of checkins Other than that it was a nice stay in a clean and comfortable room.
Bodde her 1 natt i mai 2024
Svar fra Manager den 26. mai 2024
Dear Brian,Thank you for rating your recent stay with us and for sharing details about your visit. We seek to provide an exceptional experience for each guest; therefore, we regret any issues that you encountered with your guest bathroom. We apologize for any inconvenience you experienced, and we appreciate you bringing these observations to our attention. We hope you will give us another chance to provide you with the outstanding stay you deserve. Regards, Nelvis Perez General Manager

10/10 – Utmerket

Annette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
🙄
Bodde her 2 netter i mai 2024
Svar fra AA den 27. mai 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able meeting your expectation by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

2/10 – Forferdelig

Coffee

Reiste med partner
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Surrounding area and pool is great. Rooms are dirty, cleaners are lazy. Even the suites are not cleaned properly. It was a nightmare to say the least.
Bodde her 5 netter i mai 2024
Svar fra DT den 24. mai 2024
we are sorry and thank you for your feedback.Regards,

2/10 – Forferdelig

VR

Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property was dirty and things in the room were broke ! I was switched to 4 different dirty rooms my first night there . There is no buffet as advertised , there are no water sports and the bikes don’t work properly! I will never stay at another double tree resort again !
Bodde her 3 netter i mai 2024
Svar fra DT den 24. mai 2024
we are sorry and thank you for your feedback.Regards,

8/10 – Bra

mevlut

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was good but could be better
Bodde her 2 netter i mai 2024
Svar fra DT den 23. mai 2024
Thank you for y our feedback .Regards,

4/10 – Dårlig

Mandy

Reiste med familie
Likte: Renhold og personale og service
The air conditioner didn’t work in our room. It stayed 80 degrees and above all night. I did report to the front desk and she said she would let maintenance know, however, that didn’t help for our stay. Also, housekeeping walked in while I was getting dressed at 8:30 am. She said “time to check out” and pointed to her watch. Check out time was 11 am.
Bodde her 1 natt i mai 2024
Svar fra GM den 23. mai 2024
Dear Mandy, thank you for your candid review regarding your recent stay at our hotel. Please accept our apologies for any difficulty you experienced with the air conditioning unit, as well as for the interaction you had with one of our housekeeping associates. Your concerns are truly taken to heart, and we genuinely regret the negative impact these matters had upon your visit. We have shared your observations with the appropriate parties to ensure these issues are not repeated. It is our hope that you will consider staying with us again as we would like you to experience our hotel as you should have on this visit.Regards, Nelvis PerezGeneral Manager

8/10 – Bra

Mari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra DT den 23. mai 2024
Thank you for your feedback.Regards,

10/10 – Utmerket

Mileza

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
No entiendo porque recargan $30 en el checkout? Por agua y acceso a la piscina , se supone que está incluido, me parece una estafa ponerlo en letras pequeñas para que la gente no lo noté.
Bodde her 1 natt i mai 2024
Svar fra GM den 22. mai 2024
Dear Mileza, we appreciate your choice to stay with us; however, we regret that your stay was anything other than perfect. Although our resort amenities and fees are listed on our website, we do apologize for any surprise or disappointment you experienced in this regard. We are grateful for your feedback and hope you will give us another opportunity to regain your trust the next time you visit the area.Regards,Nelvis PerezGeneral Manager

8/10 – Bra

Dillon

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
No bodywash in bathroom, just shampoo
Bodde her 2 netter i mai 2024
Svar fra GM den 21. mai 2024
Dear Dillon, thank you for taking a moment to share your recent experience. It's wonderful to know you enjoyed your overall visit, yet we would like to apologize for any oversights in the preparation of your room. Thank you for letting us know about the empty shampoo and body wash dispensers in your room. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

AndyYane

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved this hotel, the easy check in process. The pool, the DJ, we had a blast.
Bodde her 1 natt i mai 2024
Svar fra AA den 20. mai 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able meeting your expectation by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

8/10 – Bra

Joycie

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Es bien grande el hotel, te cobran por el estacionamiento y un fee de seguridad, por 1 noche cargaron 75 dolares, estaba bien porque en la pagina expedia lo decía previamente. El cuarto limpio, grande. La atención es normal.
Bodde her 1 natt i mai 2024
Svar fra AA den 20. mai 2024
We truly appreciate you taking the time to log your satisfaction with us while staying at our Doubletree Hotel Hollywood Florida. You deserve nothing less than the best we have to offer; we are very satisfied we were able meeting your expectation by completing the necessary safety steps and conditions to ensure you were able to enjoy your stay to the fullest. We will definitely share your feedback with our staffs, and we do look forward seeing you in the near future.

6/10 – Grei

Rachel

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 5 netter i mai 2024
Svar fra GM den 21. mai 2024
Dear Rachel, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager

8/10 – Bra

diana

Me gusta mucho este hotel
Bodde her 1 natt i mai 2024
Svar fra GM den 20. mai 2024
Dear Diana, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that we met your expectations for an enjoyable vacation. We work hard to make sure every guest has a comfortable and relaxing stay, and we are pleased to know we succeeded in providing this for you. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Dylan Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra GM den 20. mai 2024
Dear Dylan, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that you enjoyed every aspect of your time with us. We work hard to make sure every guest has a comfortable and relaxing stay, and we are pleased to know we hit the mark. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

6/10 – Grei

Brock

Bodde her 2 netter i mai 2024
Svar fra GM den 20. mai 2024
Dear Brock, thank you for taking the time to rate your recent visit. While we're pleased to know you had an overall pleasant stay, we do apologize for any areas in which we may have fallen short of your expectations. We hope you will give us another chance to provide you with a better experience the next time your travels bring you this way. Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Frank

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
HAD A FANTASTIC EXPERIENCE AT YOUR HOTEL ! GREAT LOCATION AND FRONT DESK WAS AMAZING!
Bodde her 1 natt i mai 2024
Svar fra GM den 16. mai 2024
Dear Frank, we are happy you had such an excellent experience at the DoubleTree Resort by Hilton Hollywood Beach. Thank you for sharing your comments with future guests. Our goal is to provide fresh and comfortable accommodations along with outstanding service to every guest, and we thank you for letting us know we exceeded your expectations. We hope your travels bring you back to Hollywood Beach for another visit with us.Regards,Nelvis PerezGeneral Manager

4/10 – Dårlig

Andre

Bodde her 5 netter i mai 2024
Svar fra GM den 20. mai 2024
Dear Andre, thank you for choosing our hotel on your recent visit to the area and for taking the time to provide your feedback. We were disappointed to learn that your stay was anything other than exceptional. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Regards,Nelvis PerezGeneral Manager

8/10 – Bra

Ky

Reiste med en gruppe
Close to beach and store
Bodde her 3 netter i mai 2024
Svar fra AA den 14. mai 2024
We are truly thrilled with your review; your feedback means a lot to us; we will be sharing your comments with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.

6/10 – Grei

Daniel

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Bodde her 2 netter i mai 2024
Svar fra AA den 14. mai 2024
We are truly thrilled with your review; your feedback means a lot to us; we will be sharing your comments with our associates to ensure our guests continue receiving the experience they expect and deserve. We are truly grateful for your feedback and hope you will share your experience with your friends and family, as we anticipate your return in the shortest interim, when we can once again show you our level of commitment in delivering exceptional hospitality.

10/10 – Utmerket

vanessa

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Family friendly.
Bodde her 1 natt i mai 2024
Svar fra GM den 14. mai 2024
Dear Vanessa, thank you for the great review of the DoubleTree Resort by Hilton Hollywood Beach. We are thrilled to read about your fantastic stay and how much you and your family enjoyed our hospitality. We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you all back soon!Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Barbara

Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great
Bodde her 2 netter i april 2024
Svar fra GM den 13. mai 2024
Thank you for the perfect five-star rating, Barbara! We couldn't be happier knowing you enjoyed your stay to the fullest. We appreciate your choice to stay with us and hope to welcome you back again soon!Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Stacey

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very nice and clean
Bodde her 1 natt i mai 2024
Svar fra GM den 13. mai 2024
Dear Stacey, thank you for your review regarding your stay at the DoubleTree Resort by Hilton Hollywood Beach. It was a pleasure to read that we exceeded your expectations thanks to our fresh accommodations. We work hard to make sure every guest has a comfortable and relaxing stay, so we will be sure to share your generous compliments with our team. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Twana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property 😃
Bodde her 1 natt i mai 2024
Svar fra GM den 13. mai 2024
Dear Twana, we are delighted to read that we exceeded your expectations! Our dedicated team works hard every day to ensure our guests have a spectacular stay, and we appreciate you acknowledging our efforts. Thank you once more for your feedback, and we look forward to welcoming you again soon.Regards,Nelvis PerezGeneral Manager

10/10 – Utmerket

Twana

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the pool area along side the Intercoastal water ways.. Great view ! Loved my room !! I really can't wait to get back to Hollywood FL , just to stay at the Double tree Hilton Beach resort... And I want the same room Everytime 😊
Bodde her 1 natt i mai 2024
Svar fra DT den 12. mai 2024
Thank you for your feedback.Regards,

2/10 – Forferdelig

stacy

Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 1 natt i april 2024
Svar fra Manager den 11. mai 2024
Dear Stacy,Thank you for being our guest and for your valuable feedback. Please accept our sincere apologies for any issues you encountered. Our goal is to provide every guest with an exceptional and memorable stay, and we are sorry this was not your experience. We hope you will consider staying with us again, as we would love to provide you with the outstanding visit you deserve.  Regards, Nelvis Perez General Manager

4/10 – Dårlig

Ariel

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Too expensive for an average service…
Bodde her 3 netter i april 2024
Svar fra GM den 9. mai 2024
Dear Ariel, thank you for your feedback regarding your recent stay. Our team strives to ensure an exceptional experience for each guest, so we are disappointed to learn that we did not provide you with the level of value you had anticipated. Please accept our sincere apologies. We hope you will give us another opportunity to show you the hospitality you deserve and to prove that we truly value your patronage.Regards,Nelvis PerezGeneral Manager

4/10 – Dårlig

AARONISHA

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Not what I expected especially for the price that they charge. They charge for everything. Hotel gives motel vibes. Pool had cigarettes butts in them. I had better hotel experiences for way cheaper.
Bodde her 1 natt i mai 2024
Svar fra DT den 9. mai 2024
Thank you for your feedback .

6/10 – Grei

Andrew

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
$40 for valet per night is insane. If it was like $20 or $25 sure that’s valid but $40 is still wild
Bodde her 4 netter i mai 2024
Svar fra DT den 9. mai 2024
Thank you for your feedback .

8/10 – Bra

Debbie

Likte: Renhold, personale og service og fasiliteter
Pass
Bodde her 5 netter i april 2024

4/10 – Dårlig

Hali

Reiste med familie
Likte ikke: Renhold og personale og service
The pool was nice and tiki hut bartender was nice. The other staff was very rude and unwelcoming particularly one of the valet drivers. No wash cloths the whole stay only towels.
Bodde her 6 netter i april 2024
Svar fra GM den 2. mai 2024
Hali, your compliments about our pool and tiki bar are much appreciated! However, we are sorry for the issues you had with the service provided by some members of our team, and we hope you will accept our apologies for the unpleasant encounter. We want to show every guest our dedication to outstanding service; therefore, we truly regret this was not your experience. Thank you for choosing us, and we hope to have another opportunity to show you the inspiring hospitality you deserve.Regards, Nelvis PerezGeneral Manager

8/10 – Bra

Rita

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bed was very comfortable. Pool towels were very thin and small
Bodde her 1 natt i april 2024
Svar fra GM den 1. mai 2024
Rita, on behalf of all of us, thank you for the review. We are pleased to know you enjoyed so many aspects of your stay. However, we apologize for any disappointment caused by our pool towels. It was a pleasure having you as our guest, and we hope to have another opportunity to host you anytime you are in the area. We wish you all the best with your travels.General ManagerNelvis PerezGeneral Manager

10/10 – Utmerket

Shariliz

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excelente
Bodde her 1 natt i mars 2024
Svar fra GM den 1. mai 2024
Shariliz, thank you for the kind words! We work hard to deliver an excellent experience for all of our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to welcoming you back soon.Regards,Nelvis PerezGeneral Manager