2/10 – Forferdelig
Betty
Reiste med familie
3. juni 2024
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
We stayed 5 nights in the Triple Room. Self-serve check-in. Given lockbox code to access building.
PROS: (1) Bus stops close by. Multiple buses routes go to the city centre. (2) Grocery store 5 min walk. (3) The manager was friendly. We could contact him by phone, text or email. Note: We only saw him because he was helping another guest, who arrived late, with their luggage.
CONS: (1) The photos of the Triple room are incorrect. There is no leather sofa in the room. Room is much smaller. The bathroom is tiny.
(2) Repairs needed: No toilet paper holder. Light in the shower and wall lamp behind the single bed do not work. The label for the shower hot water switch is unreadable.
(3) No consistent heat in the room. No thermostat. Heat was on for the first 3 nights but turned on at approx 8 pm and then turned off. The room was subsequently damp & cold.
(4) The wardrobe contained ONLY 2 clothes hangers.
(5) The single bed mattress is uncomfortable & has a dip in the centre.
(6) Poor housekeeping services. There was no spare toilet paper roll and the shampoo gel dispenser was nearly empty. Even though our waste bin was brimming to the top with garbage, it was not emptied.
(7) To use the kettle, you have put it on the floor to plug into the electrical outlet near the floor.
(8) To use the hair dryer, you have to sit in a chair or lean over to use it because electrical outlet is near the floor.
(9) No Mobile Key Entry and In-Room Safe amenities as advertised.