Eksteriør

Anmeldelser av DoubleTree by Hilton Hotel Syracuse

4 out of 5
DoubleTree by Hilton Hotel Syracuse
6301 Route 298, East Syracuse, NY

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 531 av totalt 1003 anmeldelser." "
Rangering på 8 − Bra. 262 av totalt 1003 anmeldelser." "
Rangering på 6 − Grei. 117 av totalt 1003 anmeldelser." "
Rangering på 4 − Dårlig. 54 av totalt 1003 anmeldelser." "
Rangering på 2 − Forferdelig. 39 av totalt 1003 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Stacy

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024

8/10 – Bra

Antoinette

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was close to campus
Bodde her 4 netter i mai 2024

6/10 – Grei

PAMELA

They don’t clean everyday and the room wasn’t clean
Bodde her 4 netter i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Pamela, Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced regarding the cleanliness of your room. Your comfort and satisfaction are important to us, and we regret falling short of your expectations. We'll address this matter with our housekeeping team to ensure we are meeting our high standards of cleanliness and comfort going forward. We appreciate your understanding and hope to have the opportunity to provide you with a more enjoyable stay in the future.

6/10 – Grei

Sharon

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The housekeeping in the room. The electrical outlet did not work in the bathroom. We reported it and still did not get repaired. Did not appear the floor in the bathroom was vacuumed and washed as there was dirt on the floor.The carpet in the hallway going to our room had not been vacuumed in awhile.
Bodde her 3 netter i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Sharon,Thank you for taking the time to share your thoughts with us. We are disheartened that we were unable to exceed your expectations. Please know that what you've described does not reflect what guests have come to expect from staying with us. We will be sure to share your thoughts with our team and make improvements where necessary. It was our pleasure to host you, and we hope to welcome you back for a more seamless stay in the future.

6/10 – Grei

Anthony

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Disappointed that they are able to take advantage of Syracuse graduation and jack their prices from $149 to $500 per night. Its not a $500 per night hotel and not sure how they and other hotels are able to get away with it.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Anthony,Thank you for your review. While it is typical for hotel prices to fluctuate throughout the year, we understand your thoughts and are always seeking ways to provide the best value for all our guests. It was a pleasure having you here, and we hope to welcome you back again in the future.

10/10 – Utmerket

Robert

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great room. Hot shower. Netflix on the TV yes always a plus
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Yvonne

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very quiet and clean. They offer shuttle service to the airport which is nice for those 6am flights.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Ilene

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was spacious and clean.
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Praveen

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

David og Lake George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

4/10 – Dårlig

Sophie

Likte: Renhold, personale og service og fasiliteter
I went there twice and couldn’t sleep. I lost my money. Staff was great 😊
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Dear Sophie,Thank you for sharing your thoughts. We understand the desire for a restful night, so we're sorry you had difficulties sleeping. Despite this, we appreciate your compliment on our dedicated team members. If you return to Syracuse, we hope you'll consider staying with us again.

10/10 – Utmerket

Laniece

Bodde her 1 natt i april 2024

10/10 – Utmerket

Franco

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room bathroom didn’t have a good smell
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Sophie

Likte: Renhold, personale og service og fasiliteter
J’ai payé mais j’ai du partir sans dormir tellement c’était bruyant
Bodde her 1 natt i april 2024
Svar fra General Manager den 1. mai 2024
Dear Sophie,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any noise issues during your visit, as this matter is very important to us. Your feedback regarding this matter is greatly appreciated and we'll work to make improvements where necessary. Please consider giving us another chance in the future; we're confident that we can impress you.

8/10 – Bra

Cassandra

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024

6/10 – Grei

Mary

Bodde her 1 natt i april 2024

10/10 – Utmerket

Rebecca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We came early in hopes of checking in early to get to a Syracuse lacrosse game. Our room wasn't ready but the nice woman at the desk was able to find 2 ready rooms for us! So nice!! So we checked in and relaxed a little before the game! Later we came back and enjoyed the hot tub and pool!! Very nice!! U know reviews online make it sound terrible. To us it was large and clean. Lobby gorgeous! Easy check in. Loved the pool! Will use the gym tomorrow. Looks like brand new equipment!
Bodde her 1 natt i april 2024

10/10 – Utmerket

Curtis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was clean and comfortable. It was also quiet and staff were pleasant.
Bodde her 1 natt i april 2024

4/10 – Dårlig

jonathan og Skokie

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Pretty much like neighboring Syracuse itself, this is a tired and pretty rundown property. My interactions with the staff were all pleasant and helpful but the hotel is old, beat-up and our room (219) was dirty, musty and again, beat up.
Bodde her 1 natt i april 2024
Svar fra General Manager den 22. apr. 2024
Dear Jonathan,Thank you for taking the time to review your recent stay with us. We are thrilled to know our hospitable team left a memorable impression on you. However, it is unfortunate that our accommodations left much to be desired overall. We will discuss your concerns internally, as feedback always helps guide future decisions. It would be our pleasure to have you stay with us again.

10/10 – Utmerket

Peter

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very helpful staff. Bathroom was dated
Bodde her 1 natt i april 2024

10/10 – Utmerket

Eric og Snyder

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk staff was great
Bodde her 1 natt i april 2024

10/10 – Utmerket

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 2 netter i april 2024

8/10 – Bra

Wing Nga

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Comfortable settings Quiet air conditioner
Bodde her 2 netter i april 2024

6/10 – Grei

jodie

Reiste med familie
Likte: Personale og service
The towels were thread bare, the bathroom seemed worn as did the rest of the room. It was clean but worn. gym had no towels, no cleaner, no wipes, no water cooler, limited equipment. Staff was very friendly, parking easy, location good, right off interstate.
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Dear Jodie,Thank you for leaving a review. We are so pleased to note our hospitable team left a memorable impression on you, and we appreciate you mentioning our excellent location and convenient parking. That said, we are always working to offer the best service to our guests, so we are grateful for your feedback on where we can improve. It was a pleasure having you here, and we hope you will have a chance to come back soon.

2/10 – Forferdelig

Masashi

Bodde her 1 natt i april 2024

10/10 – Utmerket

Damian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Archana og south river

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
THE BEDDING HAD HOLES IN THEM , BATHROOM WAS UNCLEANED AND POOR LINEN QUALITY BREAKFAST NOT INCLDED AFTER PAYING OVER $250
Bodde her 1 natt i april 2024
Svar fra General Manager den 10. apr. 2024
Dear Archana,Thank you for taking the time to share your concerns. We apologize that your stay fell short of your expectations, and rest assured, we will review this with our housekeeping team right away. Your comfort and satisfaction are very important to us. It is feedback like yours that helps us improve the guest experience. Should you travel back this way in the future, please consider staying with us again so that we may demonstrate our true commitment to exceeding expectations.

6/10 – Grei

Carlos J

Reiste med familie
Overall a decent Hilton property. The outside looked a little worn. But it was easy & decent enough to use during our stay.
Bodde her 1 natt i april 2024
Svar fra General Manager den 10. apr. 2024
Dear Carlos,Thank you for choosing to stay with us during your recent trip. We're glad to read you enjoyed your overall experience. However, your comments regarding the property have been noted and will be kept in mind moving forward. We appreciate your feedback and wish you safe travels ahead.

8/10 – Bra

Nicole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Cleanliness wasn't spotless but wasn't bad (I get skeeved out easily).. the hallways needed vacuuming and there were some water spots on the faucet in our bathroom but other than that it was an ok spot to lay our heads down for the night. Staff was very friendly and helpful.
Bodde her 1 natt i april 2024

6/10 – Grei

THIRUNAVUKKARASU

Bodde her 1 natt i april 2024

8/10 – Bra

Crystal

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Deena

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Value for the price
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Xuemei

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Eric

Reiste med familie
Likte ikke: Renhold og fasiliteter
Very noisy.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Eric,Thank you for your recent stay, and we appreciate you taking the time to share your thoughts. We're very sorry to hear we were unable to meet your expectations and for any noise disturbance you encountered during your time with us. Our front desk team is always available and happy to help with any issues that may occur during your time with us. We consider all feedback a chance to continually review guest satisfaction. We're grateful for your review and, given the opportunity, would like to provide the stay you were hoping for.

10/10 – Utmerket

Kelly

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have stayed here three times and each time it has been a pleasant stay.
Bodde her 1 natt i mars 2024

8/10 – Bra

James

Reiste med familie
Clean, very good food. At check out they said I charged a breakfast to the room, I absolutely did not. This may be a common practice because they hold an additional 50 for incidentals. If you don’t check out and just leave, they probably charge people that don’t look at the bill. They did refund me with out argument, which makes it more sus.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Mike og Kalamazoo

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall, great facility i.e. pools, gym, restaurant, bar, extremely comfortable rooms and easy access to airport.
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Brian

Bodde her 1 natt i mars 2024

10/10 – Utmerket

Reza

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lots of parking and. Good staff
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Brian

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurant was great
Bodde her 1 natt i mars 2024

6/10 – Grei

Marissa

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

10/10 – Utmerket

cecelia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024

8/10 – Bra

Doris og Syracuse

Reiste med partner
Likte: Personale og service og fasiliteter
I always stay here and never have issues. This time my sink and tub wouldn’t drain.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Jamie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s really quite and very safe
Bodde her 2 netter i februar 2024

10/10 – Utmerket

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful hotel, pleasant staff, will definitely stay again when in Syracuse!!

10/10 – Utmerket

William

Bodde her 1 natt i februar 2024

10/10 – Utmerket

Skye

Bodde her 2 netter i februar 2024

2/10 – Forferdelig

Gregory

Forretningsreisende, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

6/10 – Grei

suleyman

An average hotel. Nothing stood out.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 12. feb. 2024
Dear Suleyman, Thank you for sharing your feedback with us. We appreciate your honesty, and we'll continue striving to exceed expectations in the future. If you have any specific suggestions for improvement, we'd love to hear them.

10/10 – Utmerket

Karla

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024