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Anmeldelser av The Kingslodge Inn - The Inn Collection Group

3 out of 5
The Kingslodge Inn - The Inn Collection Group
Waddington Street, Durham, England

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 182 av totalt 313 anmeldelser." "
Rangering på 8 − Bra. 109 av totalt 313 anmeldelser." "
Rangering på 6 − Grei. 17 av totalt 313 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 313 anmeldelser." "
Rangering på 2 − Forferdelig. 2 av totalt 313 anmeldelser." "

9,4/10

Renhold

9,4/10

Personale og service

8,6/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Anne-Grethe

Bodde her 1 natt i juli 2023
Svar fra Guest Experience den 27. juli 2023
Thank you for your rating. We hope to welcome you back soon.

10/10 – Utmerket

Helge Einar

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i oktober 2019
Svar fra KLI den 22. nov. 2019
Thank you for your feedback

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2019
Svar fra KLI den 14. okt. 2019
Thank you for your feedback

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hyggelig hotell i historisk by
Rommet var normalt bra. Prisen var oppsiktsvekkende høy, sammenlignet med hva jeg er vant til fra andre engelske provinsbyer. Men det var dyrt på andre hoteller jeg så på også. Durham er et turistmål, men hotelltilbudet i gangavstand fra jernbanestasjon og historisk bykjerne er vel så begrenset at det presser opp prisene. Dette hotellet hyggelig, og beliggenheten ideell for reisende med tog (også bilister, for den saks skyld, siden det var gode parkeringsmuligheter). Det eneste negative var at personalet ikke var spesielt imøtekommende da vi dukket opp for tidlig for innsjekking og ønsket å sette inn litt bagasje til oppbevaring på et noenlunde sikkert sted - vi ble henvist til et hjørne i baren.
Bodde her 1 natt i september 2019
Svar fra KLI den 10. sep. 2019
Thank you for your feedback

10/10 – Utmerket

Kate

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely en-suite rooms, dog friendly, convenient walking distance from station and to city centre. Lovely staff.
Bodde her 2 netter i februar 2024
Svar fra Guest Experience den 4. mars 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Guest Experience den 15. feb. 2024
Thank you for your rating. See you again soon.

10/10 – Utmerket

steven

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Food was excellent and bar and restaurant area was very nice.
Bodde her 2 netter i februar 2024
Svar fra Guest Experience den 15. feb. 2024
Thank you for taking the time to share your recent experience with us. We could not be happier you enjoyed your visit with us and look forward to welcoming you back in the future.

10/10 – Utmerket

Derek

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel , very friendly, would definitely stay here again
Bodde her 4 netter i februar 2024
Svar fra Guest Experience den 9. feb. 2024
Thank you for your feedback. We would love to welcome you back.

8/10 – Bra

Loic

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i januar 2024
Svar fra Guest Experience den 29. jan. 2024
Thank you for your rating. We would love to welcome you back. :)

10/10 – Utmerket

LYNN

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Short walk to centre Cost bar Lovely staff
Bodde her 1 natt i januar 2024
Svar fra Guest Experience den 29. jan. 2024
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

10/10 – Utmerket

Derek

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel, great staff , very clean, will stay there again
Bodde her 1 natt i desember 2023
Svar fra Guest Experience den 29. jan. 2024
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

10/10 – Utmerket

Greg

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Gorgeous
Bodde her 1 natt i november 2023
Svar fra Guest Experience den 23. nov. 2023
Thank you for your rating. See you again soon.

8/10 – Bra

Natalie

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great location- short walk into the centre. Good food and excellent breakfast selection.
Bodde her 1 natt i november 2023
Svar fra Guest Experience den 23. nov. 2023
Thank you for your feedback. It is greatly appreciated. We hope to welcome you back.

8/10 – Bra

Chris

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra Guest Experience den 23. nov. 2023
Thank you for taking the time to share your rating.

10/10 – Utmerket

Bryn

Bodde her 1 natt i november 2023
Svar fra Guest Experience den 14. nov. 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Utmerket

Murray

Bodde her 1 natt i oktober 2023
Svar fra Guest Experience den 9. okt. 2023
Thank you for taking the time to rate us. See you again soon.

10/10 – Utmerket

Dennis og Chicago

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is a great property for a short stay. Full beakfast was included. All staff were fantastic. No elevator so be prepared if you have lots of luggage. Rooms are small but comfortable and clean. Walkable to city center
Bodde her 2 netter i september 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for your feedback. It is greatly appreciated. We look forward to welcoming you back.

10/10 – Utmerket

Francois og Quebec

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice place, quiet, we recommend it
Bodde her 2 netter i august 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for your feedback. We would love to welcome you back.

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I liked everything. The staff was outstanding!!!
Bodde her 3 netter i august 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for taking the time to share your feedback with us. It is truly appreciated. I will ensure your kind words get passed on.

6/10 – Grei

Ria

Bodde her 1 natt i august 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for your rating. We hope to see you again soon.

10/10 – Utmerket

David

Bodde her 2 netter i august 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Jill

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We loved everything!
Bodde her 2 netter i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Utmerket

Andrew

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Guest Experience den 14. aug. 2023
Thank you for your rating. We would love to welcome you back soon.

10/10 – Utmerket

Sean

Bodde her 1 natt i august 2023
Svar fra Guest Experience den 15. sep. 2023
Thank you for your rating. See you again soon.

6/10 – Grei

Verifisert reisende

Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Great staff and food but rooms awful
Great staff and food , particular shout out to Annalise! However the rooms are small dark very shabby and badly in need of an upgrade. They also smelt unattractive. I won’t stay here again.
Bodde her 2 netter i juli 2023
Svar fra Guest Experience den 4. aug. 2023
Thank you so much for letting us know about your concerns. We’re sorry that we failed to make your visit as enjoyable as it could have been. We will keep your feedback in mind moving forward. We hope you give us another chance. We will do our best to deliver the exceptional stay we know we can.

10/10 – Utmerket

LAWRENCE

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Guest Experience den 4. aug. 2023
Thank you for your rating. We would love to welcome you back.

4/10 – Dårlig

Katie

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bad experience
Shabby decor to actually torn/broken seats. Breakfast service was atrocious, food running out mid service time and cooked food still hadn’t arrived after 45 mins so had to leave without it ( had paid inclusive rate)
Bodde her 1 natt i juli 2023
Svar fra Guest Experience den 27. juli 2023
Thank you for taking the time to pass on your feedback, I am sorry your experience wasn’t satisfactory. Our aim has always been to stay true to our pub roots and provide a comfortable and relaxing inn where everyone would like to eat, drink, sleep, and explore from. We strive to maintain our high standards across the board with the warmest of welcomes and outstanding customer service always at the forefront of everything we do. I apologise you felt we have missed the mark. I will ensure your comments are passed on to the team and we hope to see you again to provide you with the experience we are known for.

10/10 – Utmerket

Glen

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent location for Durham University
Very short walk to station, centre of town, cathedral and central colleges. Very good food and drinks. We stayed for our son's graduation. The organization of the graduation was not user friendly but the location of the Kingslodge Inn simplified things.
Bodde her 1 natt i juli 2023
Svar fra Guest Experience den 10. juli 2023
Thank you for taking the time and passing on your feedback, it is always gratefully appreciated. We are delighted you enjoyed your experience with us and look forward to seeing you again soon.

10/10 – Utmerket

Michael

Bodde her 1 natt i juni 2023
Svar fra Guest Experience den 4. juli 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Randall

Bodde her 1 natt i juni 2023
Svar fra Guest Experience den 27. juli 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Joseph

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2023
Svar fra Guest Experience den 30. juni 2023
Thank you for your rating. We hope to see you again soon.

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
In need of some tlc.
Staff were very friendly, but very few and so consequently a little stressed, especially at the bar and during breakfast. Reception info on arrival was excellent. Room ok, though required a few incidentals attention- removal of stain from carpet by the door, toilet roll holder fixed properly on wall so that roll does not fall off each time you use it, sink overhead light secured to wall properly, the addition of a bathroom bin and it would have been more comfortable to have a small armchair rather than the very uncomfortable hard chair. Attention needs to be paid to the positioning of a mirror near to a socket when using the hairdrier. Having said all of this, the bed was very comfortable and the bathroom clean and I would stay again.
Bodde her 2 netter i juni 2023
Svar fra Guest Experience den 26. juni 2023
We appreciate your feedback. As a company, we are always looking at ways to improve our guest experience. Please note, your comments will be passed on to those relevant and we hope to welcome you back.

8/10 – Bra

karen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juni 2023
Svar fra Guest Experience den 13. juni 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Stephen

Bodde her 1 natt i mai 2023
Svar fra Guest Experience den 26. mai 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Utmerket

Francis

Bodde her 1 natt i mai 2023
Svar fra Guest Experience den 23. mai 2023
Thank you for your rating. We would love to welcome you back soon.

8/10 – Bra

David

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2023
Svar fra Guest experience den 12. mai 2023
Thank you for rating. We would love to see you again.

10/10 – Utmerket

Mary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Lovely hotel, very clean and quiet, excellent food, very pleasant and helpful staff.
Bodde her 2 netter i mai 2023
Svar fra Guest Experience den 9. mai 2023
Thank you for taking the time to send us your feedback, it is always gratefully appreciated. We are delighted you had a great experience with us and look forward to seeing you again soon.

10/10 – Utmerket

Tricia

Bodde her 1 natt i april 2023
Svar fra Guest Experience den 9. mai 2023
Thank you for your rating. We would love to welcome you back.

8/10 – Bra

Ruth

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2023
Svar fra Guest Experience den 9. mai 2023
Thank you for your rating. We would love to welcome you back.

8/10 – Bra

Paula

Bodde her 1 natt i april 2023
Svar fra Guest Experience den 5. apr. 2023
Thank you for your rating. We would love to welcome you back.

10/10 – Utmerket

Susanna

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mars 2023
Svar fra Guest Experience den 21. mars 2023
Thank you for your rating. See you again soon.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very nice Inn
Enjoyable stay, close to train station and town centre
Bodde her 2 netter i mars 2023
Svar fra Guest Experience den 12. mars 2023
Thank you for your feedback. We would love to welcome you back.

4/10 – Dårlig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Wont Stay again
Poor service, ignorant staff. Dated rooms, noisy in late evening.
Bodde her 1 natt i februar 2023
Svar fra Guest Experience den 24. feb. 2023
Thank you for taking the time to pass on your feedback, I am sorry your experience wasn’t satisfactory. I will be passing on your comments and will ensure it makes it back those relevant. We pride ourselves on our great customer service and can only apologies if we did not meet your expectations. We hope you will give us another chance to prove that this was a bad one-off experience and look forward to seeing you in the future. Thanks again for bringing this to our attention.

10/10 – Utmerket

Rom

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Conveniently placed for the station and exploring Durham
Bodde her 1 natt i februar 2023
Svar fra Guest Experience den 21. feb. 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 – Bra

Den

Bodde her 1 natt i februar 2023
Svar fra Guest Experience den 15. feb. 2023
Thank you for your rating. See you again soon. :)

10/10 – Utmerket

Yoshiyuki

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This inn is relatively near the station and the city centre. The inn itself is a British pub, which can provide us with some food. The room is clean and comfy.
Bodde her 1 natt i februar 2023
Svar fra Guest Experience den 13. feb. 2023
Thank you for the review. We couldn't be happier you enjoyed your stayed and we hope to see you again soon.

8/10 – Bra

Morag

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i februar 2023
Svar fra Guest Experience den 13. feb. 2023
Thank you for your rating. We would love to welcome you back. :)

10/10 – Utmerket

Chun-Yi

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
精緻可愛的鄉村小屋，很溫馨！早餐非常豐富美味，下次還想再來住😍
Bodde her 1 natt i januar 2023
Svar fra Guest Experience den 2. feb. 2023
Thank you for your feedback. We can't wait to welcome you back.

10/10 – Utmerket

Peter

Bodde her 1 natt i januar 2023
Svar fra Guest Experience den 30. jan. 2023
Thank you for your rating. See you again soon.

8/10 – Bra

Jonny

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2022
Svar fra Guest Experience den 8. jan. 2023
Thank you for your rating. See you again soon.