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Anmeldelser av Hotel Indigo Durham, an IHG Hotel

4 out of 5
Hotel Indigo Durham, an IHG Hotel
9 Old Elvet, Durham, England

Anmeldelser

9,4

Suverent

Rangering på 10 − Utmerket. 633 av totalt 843 anmeldelser." "
Rangering på 8 − Bra. 152 av totalt 843 anmeldelser." "
Rangering på 6 − Grei. 38 av totalt 843 anmeldelser." "
Rangering på 4 − Dårlig. 13 av totalt 843 anmeldelser." "
Rangering på 2 − Forferdelig. 7 av totalt 843 anmeldelser." "

9,6/10

Renhold

9,6/10

Personale og service

9,2/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Marianne Sylthe

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice and convenient hotel with excellent breakfast
We had a very pleasant stay. Location is very central, rooms were nicely furnished, breakfast was excellent in a very beautiful breakfast room. The staff was very friendly and helpful and organized take away breakfast at the day of departure as we had to leave very early. Would stay here again.
Bodde her 2 netter i oktober 2023
Svar fra Reception Manager den 31. okt. 2023
Many thanks for your lovely feedback. Its very much appreciated.

10/10 – Utmerket

Tore

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i april 2023
Svar fra reception den 9. apr. 2023
Dear Tore,Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. We look forward to seeing you back in our beautiful city in the near future.Best WishesHotel Indigo, DurhamJames Bird, Operations Manager

10/10 – Utmerket

Kari

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i mai 2019
Svar fra Gavin Holmes den 4. juni 2019
Dear Kari, Thank you for choosing to visit us at Hotel Indigo Durham and for your great feedback. I hope we will be able to welcome you back in the near future. Regards, Gavin Holmes Hotel Manager

10/10 – Utmerket

Hanne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2018
Svar fra Omar Dahab den 10. des. 2018
Thank you for choosing to stay with us and thank you for your kind rating. We hope we will be able to welcome you back to Hotel Indigo Durham in the near future.

10/10 – Utmerket

Irfan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great place to stay during our trip to Durham. Comfortable room
Bodde her 1 natt i mai 2024

10/10 – Utmerket

morris

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This was a great property to stay at. Lovely bed and a fantastic shower. It is a grade listed building having previously been Durham's council chambers, and for a while part of the university. The cathedral, castle and town are all walking distance. Highly recommend
Bodde her 2 netter i mai 2024
Svar fra James Bird den 20. mai 2024
Dear Morris, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Gary

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
This is a beautiful historic hotel, with spacious rooms and bathrooms. Well laid out and equipped. Highly recommend!
Bodde her 2 netter i mai 2024
Svar fra James Bird den 11. mai 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Simon

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thoroughly enjoyable stay!
Bodde her 2 netter i mai 2024
Svar fra James Bird den 10. mai 2024
Dear Simon, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Chris

Bodde her 1 natt i mai 2024

6/10 – Grei

Adrian

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra James Bird den 18. apr. 2024
Dear Adrian, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Edwin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location and convenient dining facilities. However the room toilet had low flushing power.
Bodde her 4 netter i april 2024
Svar fra James Bird den 18. apr. 2024
Dear Edwin, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Steve og Calgary

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Durham itself is already magical place, but to top that off by staying in such charming, elegant, friendly (and delicious) place as this, just doubles the magic. I’ll be back, with friends.
Bodde her 2 netter i april 2024
Svar fra IndigoDurham den 12. apr. 2024
Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesHotel Indigo, Durham

10/10 – Utmerket

Delphine

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property and room, very convenient location.
Bodde her 3 netter i april 2024
Svar fra IndigoDurham den 12. apr. 2024
Thank you very much for reviewing our hotel. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our hotel, facilities, and staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesHotel Indigo, Durham

10/10 – Utmerket

Dayna

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 7 netter i mars 2024
Svar fra IndigoDurham den 12. apr. 2024
Thank you very much for reviewing our hotel

10/10 – Utmerket

Dayna

Reiste med partner
Beautiful hotel. The history is incredible.
Bodde her 1 natt i mars 2024
Svar fra Reception team den 7. apr. 2024
Thank you so much for visiting our hotel and for your great review. We hope to welcome you back.Kind regards

10/10 – Utmerket

Alexander

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Brilliant hotel. Lovely historical features within the building. Central for walking into Durham. Breakfast was excellent. Would stay again.
Bodde her 3 netter i mars 2024
Svar fra James Bird den 27. mars 2024
Dear Alexander, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

8/10 – Bra

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra James Bird den 27. mars 2024
Thank you for reviewing our hotel. I am sorry to see that on this occasion we have fell short of your expectations. Rest assured that your scores will be seen by senior Management, and your feedback will make us learn and grow for the future. Again, I offer my sincerest apologies.RegardsJames Bird, Operations Manager

10/10 – Utmerket

Christopher

Bodde her 1 natt i mars 2024
Svar fra James Bird den 18. apr. 2024
Dear Christopher, Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Jane

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel has been beautifully restored from council offices to a stunning hotel - retaining a lot of the original features- the dining room was the old courthouse with a good architect and interior designer they have created a beautiful room- with lovely food, service and a well stocked bar with really good cocktails- I would highly recommend a visit
Bodde her 2 netter i mars 2024
Svar fra James Bird den 24. mars 2024
Thank you very much for taking the time to complete a review of your stay. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our good interior designed dining room, beautifully restored council rooms, and lovely food. We look forward to seeing you back in our beautiful city in the near future.Best WishesJames Bird, Operations Manager

10/10 – Utmerket

Jonathan og Dubai

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is well-located. The staff are friendly and professional. Rooms are well decorated with nice Durham university themes.
Bodde her 1 natt i mars 2024
Svar fra James Bird den 24. mars 2024
Thank you very much for taking the time to complete a review of your stay. Here at Hotel Indigo, Durham we really value our guests’ feedback, and we use this to improve our processes across all our hotel departments. I would like to thank you personally for your kind words about our Durham university themed rooms, and friendly and professional staff. We look forward to seeing you back in our beautiful city in the near future.Best WishesJames Bird, Operations Manager

10/10 – Utmerket

David

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was great. Lovely old building. Nicely refurbished, with a a contemporary feel. Staff were very polite and helpful. Breakfast was excellent. Difficult to find fault. Only thing I would say is drinks in the bar were extortionate.
Bodde her 1 natt i februar 2024
Svar fra James Bird den 24. mars 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

10/10 – Utmerket

Amanda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My husband and I had a very comfortable and enjoyable stay. The room was spacious and the food was delicious.
Bodde her 1 natt i februar 2024
Svar fra James Bird den 24. mars 2024
Dear , Thank you for choosing to visit us at Hotel Indigo Durham and for your great rating. I hope we will be able to welcome you back in the near future. Regards,James BirdOperations Manager

6/10 – Grei

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Fire alarm went off at 3:30am and everyone had to evacuate. Not fault of staff I assume, probably some idiot vaping. Not the most relaxing night due to this and pillows a bit too soft. Love the bathroom the most.
Bodde her 1 natt i februar 2024
Svar fra Reception Manager den 21. feb. 2024
Many thanks for your feedback. I must apologise for the Evacuation which happened during your stay, these things do happen occasionally and the alarm is there for everyone's safety. Luckily in this instance it was a false alarm, so my apologies again for the disruption that this has caused.

10/10 – Utmerket

mealnie

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel in an amazing building - old county hall. 2 mins walk to town. Excellent breakfast, nice, modern, very clean rooms. Parking a bit expensive but that's the price you pay for being in the centre of town
Bodde her 3 netter i februar 2024
Svar fra Reception Manager den 21. feb. 2024
Many thanks for your feedback, it is very much appreciated

8/10 – Bra

Julie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent hotel - our third stay. We were looking forward to the breakfast as on our last two stays it was excellent. Bit disappointed this time We were down at nine but it looked as if everything had run out and not been replenished. Had to struggle to get service and espresso was luke warm. The hotel was fully booked so may be this was the problem. Would still return though lovely place to stay
Bodde her 1 natt i februar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback. I will certainly pass your comments onto our Food & Beverage Team, but thrilled to hear it wont deter you form returning. Many thanks

10/10 – Utmerket

Martine

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Beautiful quirky hotel. Lovely spacious room, very clean with huge stained glass windows. Perfect stay
Bodde her 1 natt i februar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, it is very much appreciated

10/10 – Utmerket

m

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel
Great weekend stay at this beautiful hotel could not fault anything. Very clean, all staff are very friendly. Didn't have evening meal as the restaurant was fully booked but breakfast was perfect
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, it is very much appreciated

10/10 – Utmerket

Chris

Bodde her 2 netter i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

Martyn

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Fantastic
Great stay in an amazing hotel. Will be back. Only thing that needs attention are the shower heads which were blocked with limescale
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, it is very much appreciated

10/10 – Utmerket

Gemma

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

8/10 – Bra

Erin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Peaceful nights stay, beautiful hotel
Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

Neil

Bodde her 1 natt i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

HONG SHING JOE

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall it's a very good hotel. The restaurant in particular was excellent.
Bodde her 6 netter i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, it is very much appreciated

10/10 – Utmerket

Paul

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is in a listed building and so suits guests who like stained glass windows and quirky shaped rooms more than the big spaces of many contemporary hotels. Rooms are quite dark, as ceiling lights are not permitted, but they are comfortable and welcoming. Meals are taken in a stunning, round room, which more than compensates for rather ordinary food. Marco Pierre White needs to up his game here! We would definitely book this hotel again. Staff in all parts of the hotel are very friendly and helpful.
Bodde her 2 netter i januar 2024
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, it is very much appreciated

8/10 – Bra

Reiko

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I found the room lighting is too dark. The spotlight is only enough for reading and the rest of the room remained rather dark.
Bodde her 2 netter i desember 2023
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback. We are restricted, in terms of lighting with the hotel being a Grade 2 listed building, we are unable to have lights in the ceiling, however if you do return dont hesitate in contacting reception as we would be more than happy to provide an additional lamp. Many thanks

10/10 – Utmerket

Gemma

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bars closed early but guess it was Christmas.
Bodde her 4 netter i desember 2023
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback, I have passed on your comments regarding the bar closing early.

8/10 – Bra

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

4/10 – Dårlig

Verifisert reisende

Likte: Renhold
Likte ikke: Romkomfort
Lovely hotel- awful room
Most uncomfortable bed/pillows I have ever slept on. The room was freezing and excessively dark. Had to use my phone torch to see the air conditioning controls. One bottle of water for two of us. We had a room which felt like it had been cut in half- it felt claustrophobic. Car park charges are extortionate. Use the multi storey for the shopping centre- only a few mins walk. Shower was lovely though and we did enjoy most of the breakfast. The hotel communal areas are beautiful. Would not return unfortunately.
Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 17. des. 2023
Dear AnonymousI am sorry to hear that you haven't had a good experience at The Hotel Indigo Durham. We do appreciate you taking some time to give us your feedback. Many thanks

10/10 – Utmerket

Jayne

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Edward

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was great
Bodde her 1 natt i desember 2023
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023

10/10 – Utmerket

Lindy

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold
There was a drain smell in the bathroom. The staff were very helpful
Bodde her 2 netter i november 2023

10/10 – Utmerket

Gareth

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel. A gem in the Hotel Indigo chain
Was only here for a quick 1 night stay and arrived early evening. Great location to explore Durham with parking located at the back of the building. Was checked in easy by friendly staff. Room was very comfortable, clean and modern. One of the nicest rooms I’ve stayed in and was impressed by the unique decor which tied into Durham and the North East. Breakfast was excellent with plenty of options. This will be the first hotel I look at when staying in the region again for business or pleasure.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Darren

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall a brilliant hotel and stay. Only downside is the parking which is limited and expensive
Bodde her 1 natt i november 2023

10/10 – Utmerket

Elizabeth

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Gorgeous central hotel. 2 beautiful rooms. Really easy to find and modern rooms. Bathroom amenities were plentiful and we loved the nespresso in the room to have a morning espresso.
Bodde her 1 natt i november 2023

10/10 – Utmerket

Peter

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel Indigo highly recommended!
Hotel Indigo is brilliantly situated in the heart of Durham City and the hotel’s architecture is amazing! Big clean room with comfy bed and all creature comforts!
Bodde her 1 natt i november 2023

10/10 – Utmerket

Marcelle

Bodde her 2 netter i november 2023
Svar fra Reception Manager den 17. feb. 2024
Many thanks for your feedback

10/10 – Utmerket

Elenore og New Orleans

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My favorite place to stay in Durham because the premises are lovely but most of all the staff are warm and friendly.
Bodde her 4 netter i november 2023
Svar fra Reception Manager den 1. des. 2023
Thank you for your Feedback, it is very much appreciated

10/10 – Utmerket

John

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i november 2023