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Anmeldelser av ONOMO Hotel Durban

3.5 out of 5
ONOMO Hotel Durban
56 K.E Masinga Road CNR Sylvester Ntuli, Durban, KwaZulu-Natal

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 43 av totalt 87 anmeldelser." "
Rangering på 8 − Bra. 35 av totalt 87 anmeldelser." "
Rangering på 6 − Grei. 6 av totalt 87 anmeldelser." "
Rangering på 4 − Dårlig. 3 av totalt 87 anmeldelser." "
Rangering på 2 − Forferdelig. 0 av totalt 87 anmeldelser." "

9,0/10

Renhold

8,6/10

Personale og service

7,8/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

James

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Franco Seaman den 5. apr. 2024
Dear James, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

8/10 – Bra

Rabia

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Disabled room was not very accommodating. Breakfast was average, not many choices. Not safe to walk to beachfront.. Newish hotel ok for short stay.
Bodde her 3 netter i januar 2024
Svar fra Franco Seaman den 4. mars 2024
Dear Rabia, Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the disabled room layout. Your feedback is important to us, and we'll certainly review the design to ensure a more pleasant experience for our guests. Rest assured, we'll address these matters promptly to enhance the quality of our services. Your satisfaction is our priority, and we hope to have the opportunity to welcome you back for an improved experience. If you have any further comments or if there's anything specific you'd like to share, please feel free to reach out. Warm regards, Franco Seaman General Manager

10/10 – Utmerket

T

Bodde her 2 netter i januar 2024
Svar fra Franco Seaman den 4. mars 2024
Dear T, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

10/10 – Utmerket

Makhosazana Princess

Bodde her 5 netter i desember 2023
Svar fra Franco Seaman den 4. mars 2024
Dear Makhosazana, We're thrilled to hear that you enjoyed the amazing breakfast and that our staff provided a good experience for you. Your satisfaction is our top priority, and we're grateful for your positive feedback. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for another fantastic experience! Best, Franco Seaman General Manager

10/10 – Utmerket

Hellen

Likte: Personale og service og overnattingsstedets bygg og tilstand
Friendly staff
Bodde her 1 natt i november 2023

8/10 – Bra

Turan og Montreal

Bodde her 1 natt i november 2023

10/10 – Utmerket

Daniel og Riverdale

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great rooms & facility. Nice and helpful staff. Close to the beach.
Bodde her 6 netter i september 2023

10/10 – Utmerket

Mervyn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023

8/10 – Bra

Tomeika

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was exceptional. The lobby is very nice. Room was spacious and well appointed. I was surprised by our shower as there was nothing separating the shower from the toilet and sink. So once you shower the floor in the bathroom stays wet.
Bodde her 2 netter i september 2023

6/10 – Grei

hideki og Chino

Forretningsreisende
Likte: Personale og service
The wifi kept going out & the food was way too salty. The staff though did a very good job of trying to help resolve these situations
Bodde her 3 netter i august 2023

8/10 – Bra

Mervyn

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Franco Seaman den 17. aug. 2023
Dear Mervyn, I'm delighted to hear that you had a perfect experience during your stay! A clean and comfortable room, friendly staff, and delicious food all contribute to creating a memorable and enjoyable stay. Your positive feedback reflects a well-rounded and satisfying experience, and I'm sure the hotel team will be pleased to hear about your satisfaction. Thank you for taking the time to share your positive impressions, and I hope you have more wonderful stays in the future! Kind Regards, Franco Seaman General Manager

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
first time there , will return 100%
wonderfully run hotel in the north beach area of durban more of an aparthotel than your usual hotel as the rooms are very big with plenty of extras, separate bedroom , living area & shower room. possibly the best hotel i have stayed at in South Africa all the staff were great , reception very helpful , dining staff good & housekeeping very good special mention for Annie the planning manager & TJ the hotels driver / guide around Durban
Bodde her 3 netter i juli 2023
Svar fra Franco Seaman den 17. aug. 2023
Dear Gary, I'm delighted to hear that you had a perfect experience during your stay! A clean and comfortable room, friendly staff, and delicious food all contribute to creating a memorable and enjoyable stay. Your positive feedback reflects a well-rounded and satisfying experience, and I'm sure the hotel team will be pleased to hear about your satisfaction. Thank you for taking the time to share your positive impressions, and I hope you have more wonderful stays in the future! Kind Regards, Franco Seaman General Manager

4/10 – Dårlig

Richard

Likte ikke: Renhold og fasiliteter
Bed linen was very thin, old, dirty. The toilet was stinkinhg likr a oublic urinal, entire room smelled like a restroom. There were roaches. Staff were nice, and breakfast was good. Security guard at the gate was very unfriendly, combative and unhelpful, he did not want to come to Uber car to allow it in saying the customer is one who needs to come to him to seek hrlp but not the guard.
Bodde her 1 natt i april 2023
Svar fra Franco Seaman den 26. apr. 2023
Dear Richard, Thank you for taking the time to complete a guest satisfaction survey for Onomo Hotel Durban. We appreciate your feedback regarding the hotel. I have also noted your comments and would like to sincerely apologies. I will address this feedback with my team. Your loyalty is important to us and look forward to your next visit. Travel safe. Kind regards, Franco Seaman General Manager

8/10 – Bra

Joseph Frank

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Additional
I had a good times,the room was great but please add a fridge and Microwave in your rooms.quests eat & drink at any time during their stays.add those two in the rooms and observe how happy you clients are after their stays.The Iron and ironing-bord not present normally pleased on the passages for every quest to access it,think about that too.
Bodde her 2 netter i april 2023
Svar fra Franco Seaman den 21. apr. 2023
Dear Valued Guest , Thank you for taking the time to rate the ONOMO Durban hotel. We are so delighted that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 – Utmerket

Kaveri og Johannesburg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
From the road the hotel doesn’t look like much, it’s a neat and clean, modern hotel. Stayed here because of a visa appointment that was in central town. Good location if you need ti do something in and around the area. Really impressed at the hotel, the room and facilities for a 3 star. Will definitely recommend😊
Bodde her 1 natt i januar 2023
Svar fra Franco Seaman den 21. feb. 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 – Utmerket

Praise-God

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great hotel, lots of amenities - spa, pool, onsite restaurant and cool bar to hang out in, short 5 min walk to North Beach, 24 hour security and free undercover parking, back up generators which was excellent given the increased load shedding while we were staying in South Africa.
Svar fra Franco Seaman den 21. feb. 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

8/10 – Bra

Mustapha

Bodde her 1 natt i desember 2022
Svar fra Franco Seaman den 21. feb. 2023
Dear Sinovuyo , Thank you for taking the time to rate the ONOMO Durban hotel. We are ecstatic that you enjoyed your recent stay with us and will be sure to pass on your positive feedback to the entire TEAM. Your loyalty is appreciated and look forward to welcoming you back in the not too distant future. Kind regards Franco Seaman General Manager

10/10 – Utmerket

Brittney

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great breakfast!
Bodde her 5 netter i september 2022
Svar fra MD den 21. sep. 2022
Dear Brittney,Thank you for the wonderful feedback. We will be sure to share your comments with the relevant departments Travel safe and look forward to your return visit to Durban.Kind regards Michael DelaneyGeneral manager

10/10 – Utmerket

Martin

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comrades 2022- nice hotel with pool
Had a lovely time at Onomo. Close to the Expo and the beach. Lots of runners staying with a cool Comrades vibe. They organised an early breakfast buffet on race morning. Thanks Guys 👌
Bodde her 4 netter i august 2022
Svar fra MD den 3. sep. 2022
Dear Martin,Thank you for taking the time to rate your recent stay with us.We are delighted that you enjoyed your time with us and appreciate such positive feedback.Congratulations are finishing the Comrades and we look forward to hosting you in 2023.Travel safeKind regards Michael DelaneyGeneral Manager

10/10 – Utmerket

Rod

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb
Stayed for Comrades marathon 2022. Return visit (stayed in 2019). Really lovely hotel, great facilities and above all, staff are wonderful.
Bodde her 2 netter i august 2022
Svar fra MD den 21. sep. 2022
Dear Rod,Thank you for the fantastic feedback. It was our pleasure to host the Comrades athletes and look forward to the 2023 event.Kind regardsMichael DelaneyGeneral Manager

10/10 – Utmerket

Rod

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay
Stayed for Comrades marathon 2022. Return visit (stayed in 2019). Really lovely hotel, great facilities and above all, staff are wonderful.
Bodde her 2 netter i august 2022
Svar fra MD den 3. sep. 2022
Dear Rod,Thank you for taking the time to rate your recent stay with us.We are delighted that you enjoyed your time with us and congratulations on finishing the Comrades !Safe travels and we will see you back again next year.Kind regards Michael DelaneyGeneral Manager

10/10 – Utmerket

Thomas

Bodde her 1 natt i april 2022

4/10 – Dårlig

Elolo Akofa Akouvi

Reiste med partner, Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The way the staff threat our UN women youth group and violated our privacy because of payment although instructions was given..
Bodde her 8 netter i november 2021
Svar fra Michael Delaney den 8. des. 2021
Dear Elolo, Thank you for taking the time to complete a GUEST satisfaction survey. We sincerely apologize that you feel that your privacy was violated and can assure you that no malice was intended when implementing our payment procedures. Thank you for your custom and hopefully we will be able to accommodate you at the ONOMO Durban in the future. Kind regards Michael Delaney General Manager

8/10 – Bra

Duduzile

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Comfortable
Bodde her 1 natt i november 2021
Svar fra MD den 8. des. 2021
Dear Duduzile, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate the feedback and look forward to welcoming you back to the ONOMO Durban in the near future. Kind regards Michael Delaney

10/10 – Utmerket

Nosipho

Reiste med en gruppe
Likte: Renhold, personale og service og romkomfort
An amazing weekend
I enjoyed my weekend at your hotel, it so comfortable and clean. And i just love your hospitality it perfect. Everything was just top norch
Bodde her 2 netter i november 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Nosipho, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed the weekend with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards

10/10 – Utmerket

Tebogo

Bodde her 1 natt i november 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Tebogo, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed your recent stay with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Miss

Bodde her 2 netter i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Miss, Thank you for taking to provide us with such positive feedback. We are delighted that you enjoyed your recent stay with us and look forward to welcoming you back to the ONOMO Durban in the very near future. Safe travels Kind regards Michael Delaney

8/10 – Bra

Francis

Bodde her 6 netter i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Francis, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

8/10 – Bra

Thandokuhle

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Thandokuhle, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Safe travels Kind regards Michael Delaney

10/10 – Utmerket

NOMVUSELELO

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Nomvuselelo, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted with the positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

8/10 – Bra

Zane

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Zane, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Ziphozihle

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice ill do it a gain they have breakfast inclusive i really like that
Bodde her 1 natt i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Ziphozile, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed our breakfast and the very positive feedback is highly appreciated. Safe travels and we look forward to welcoming you back to to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Arnold

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Arnold, Thank you for taking the time to complete a GUEST satisfaction survey. We really appreciate your positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

6/10 – Grei

Nkosikhona

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2021
Svar fra MD den 8. nov. 2021
Dear Nkosikhona, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate you loyalty and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

6/10 – Grei

Abdirahin

Likte: Renhold
Likte ikke: Romkomfort
Bodde her 3 netter i oktober 2021
Svar fra MD den 8. nov. 2021
Dear Abdirahin, Thank you for taking the time to complete a GUEST satisfaction survey. We appreciate your feedback, which will be shared with the various departments, so that we take action to improve our levels of service. Safe travels and look forward to welcome you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Zilondie

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
excellent service cleanliness friendly staff
Bodde her 3 netter i oktober 2021
Svar fra Michael Delaney den 8. nov. 2021
Dear Zilondie, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed our excellent service, cleanliness levels and friendly staff. Your loyalty is most appreciated and we look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Sibusiso

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2021
Svar fra MD den 8. nov. 2021
Dear Sibusiso, Thank you for taking the time to complete a GUEST satisfaction survey. We are delighted that you enjoyed you recent stay with us and appreciate the positive score. Kind regards Michael Delaney

10/10 – Utmerket

MAMAKHOOA

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2021
Svar fra MD den 8. nov. 2021
Dear Mamakhooa, Thank you for taking the time to complete a GUEST satisfaction survey. We really appreciate the positive feedback and look forward to welcoming you back to the ONOMO Durban in the very near future. Kind regards Michael Delaney

10/10 – Utmerket

Luleka

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Bodde her 1 natt i september 2021

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Quick solo trip, was neat and comfortable.
Bodde her 1 natt i juni 2021
Svar fra Mynhardt de Jongh den 7. juni 2021
Thank you very much for staying at ONOMO Hotel Durban. Great feedback and rating travel safe Mynhardt de Jongh General Manager

8/10 – Bra

Admire

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Faulty checking system
This was an overnight stay...i requested for single beds because i was gonna share the room with my brother but they could not provide. Their system was faulty such that I was checked in to 2 different occupied rooms untill Thabiso went all out physically look for free rooms. They should have house keeping staff 24 7
Bodde her 1 natt i desember 2020

10/10 – Utmerket

Ryoko

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Recommended
Great place to stay. The staff are friendly and efficient, attentive to requests. Decor is tasteful and arty.
Bodde her 10 netter i november 2020

10/10 – Utmerket

Pieter

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing
Very impressed with your hotel. Nice layout of the rooms and very comfortable
Bodde her 1 natt i februar 2020

8/10 – Bra

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 4 netter i september 2019
Svar fra Ursula Coster den 10. okt. 2019
Thank you lovely review score. It is most appreciated

8/10 – Bra

Verifisert reisende

Bodde her 8 netter i august 2019
Svar fra Lindie Lotriet den 16. aug. 2019
Good day Thank you the lovely score and rating. It will be a pleasure to share with the staff. It is wonderful when we not only meet but exceed our guests expectations. Kind regards OHD Team

4/10 – Dårlig

Hyunwoong

Likte: Personale og service
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
I am an optimist and usually okay regardless of the conditions of hotels I stay as long as hot water and wifi are good. This hotel was not bad; actually it was great compared to the fee. The room was spacious; the shower room and restroom (they were separated) were good. The breakfast (complimentary for me) was excellent; the front desk was very kind. Although hair driers that I requested did not operate, I was okay. BUT there were cockroaches!!! I caught them (at least two) EVERYDAY!!! While I was working, they appeared on the desk and made me shocked. Sometimes I became paranoid; every dark stuff looked like the bugs. This was my worst experience.
Bodde her 7 netter i august 2019
Svar fra Ursula Coster den 14. aug. 2019
Dear Sir, I would like to offer my sincerest apologies for the problems you encountered during your stay at the ONOMO Hotel Durban. Thank you offer us feedback on the good and the bad. Unfortunately, Durban, with the emphasis on the beach front areas is known for the bugs. However, we have control methods in place and we have to relook this. I assure that this the exception and not the norm. I care about the guests at ONOMO Hotel Durban, and I hate it when OHD do not meet the guest’s expectations. I was embarrassed to have discovered that you encountered problems and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know I hope that you will visit us again the next time you are in town. Sincerely,

8/10 – Bra

Verifisert reisende

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The room was kinda small. It was advertised as ocean view but it wasn't. The surrounding area was not nice.
Bodde her 2 netter i juli 2019
Svar fra Ursula coster den 19. juli 2019
Dear Guest Thank you for the insightful review. We do offer rooms on the higher floors that offer a view of the ocean. Please feel free to request on your next stay with us. Durban is working on the surrounds of the hotel, as tourism is key to our development. Thank you once again, and we hope to see you soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Good in responding to requests. Easy accessible to ICC.
Bodde her 3 netter i juni 2019
Svar fra Ursula Coster den 20. juni 2019
Good day Thank you so much for the lovely review. We are thrilled you enjoyed your stay with us Kind regards

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i mai 2019
Svar fra Ursula Coster den 20. juni 2019
Thank you for the lovely review. We are thrilled you enjoyed your stay with us Kind regards

6/10 – Grei

Jose Carlos

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Likte ikke: Personale og service
Pode ser melhor
Apesar de ter uma ótima estrutura e um local que colabora com minhas necessidades, a equipe de trabalho precisa ser mais profissionalizada.
Bodde her 4 netter i juni 2019
Svar fra Ursula Coster den 20. juni 2019
Dear Sir I would like to offer my sincerest apologies for the problems you encountered during your stay at the ONOMO Hotel Durban. I do not know what happened with your stay, but from the scores received, you were very unhappy with every aspect of your stay. I care about the guests at ONOMO Hotel Durban, and I hate it when OHD do not meet the guest’s expectations. I was embarrassed to have discovered that you encountered problems and I will do everything in my power to ensure it does not happen again. I know this does not help you, but I just wanted to let you know I hope that you will visit us again the next time you are in town. Sincerely,