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Anmeldelser av Buchanan Arms Hotel

3 out of 5
Buchanan Arms Hotel
22 Main Street, Drymen, Loch Lomond, Drymen, Scotland

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 247 av totalt 691 anmeldelser." "
Rangering på 8 − Bra. 249 av totalt 691 anmeldelser." "
Rangering på 6 − Grei. 113 av totalt 691 anmeldelser." "
Rangering på 4 − Dårlig. 58 av totalt 691 anmeldelser." "
Rangering på 2 − Forferdelig. 24 av totalt 691 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

7,4/10

Overnattingsstedets bygg og tilstand

7,6/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Ellen

Bodde her 1 natt i juni 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

10/10 – Utmerket

Eleanor

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Mashuda

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Ronnie

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Rooms were clean and spacious staff were all great and approachable love the spa facilities excellent break did have a noisy neighbour but staff promptly dealt with it excellent service
Bodde her 1 natt i april 2024

6/10 – Grei

Paul

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Nice pool. Friendly staff. Rooms v tired and bathrooms terrible. Needs a full returb.
Bodde her 1 natt i mars 2024

8/10 – Bra

Jean

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Buchanan Arms
The staff were very friendly and welcoming. The dinner was delicious but was really disappointed with the breakfast. Everything brought through to the restaurant and put in pots without hot plates to keep food warm, and food didn't stay warm. Two toasters which took 10/15 mins and toast still not properly toasted. The hotel itself was lovely. The bar was very reasonable.
Bodde her 1 natt i februar 2024

8/10 – Bra

Claire

Likte: Renhold og romkomfort
Enjoyable stay
Arrived at 2.40pm, made to wait 20 mins as won’t let you check-in before 3pm. Room was big and clean but far too warm had to have window open all night. Used the spa facilities but unfortunately the steam room was out of order. Had an enjoyable stay
Bodde her 1 natt i februar 2024

8/10 – Bra

Andrew

Likte: Renhold og personale og service
Bodde her 2 netter i januar 2024

10/10 – Utmerket

carol

Likte: Personale og service og fasiliteter
Bodde her 2 netter i januar 2024

6/10 – Grei

Chris

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
non accommodating in finding a table for two for dinner at 1800. and was told to come back at 2000. At the time of the enquiry the dining room was completely empty.. No attempt apologise or come up with an option and 2000 for a meal was too late for us
Bodde her 1 natt i desember 2023

6/10 – Grei

Margaret

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
2 night stay
Looked like room hadn’t been used for a while as dead spider in bath. Also there were only 2 coffee sachets there which turned out to be decaf so had not been topped up since previous guests had stayed. Bedding and towels were clean and fine but carpet was filthy, so bad that I had to wear shoes as I’d forgotten to take slippers. Stayed 2 nights and when we came back into the room after being out during the day housekeeping had topped up coffee, hot chocolate sachets etc and had just pulled the duvet up towards pillows but not sorted it properly nor was the room hoovered. Very disappointing.
Bodde her 2 netter i desember 2023
Svar fra Gary Mitchell Hotel Manager den 21. des. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

Margaret

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great stay
Great hotel and friendly staff Lovely spa facilities
Bodde her 2 netter i desember 2023
Svar fra Gary Mitchell Hotel Manager den 14. des. 2023
Hi MargaretI am delighted you enjoyed your stay I will pass on your comments to the team we hope you revisit soon

10/10 – Utmerket

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Gary Mitchell den 10. des. 2023
Hi Mark,,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 – Utmerket

Kenneth

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff fantastic food leisure facilities were first class
Bodde her 1 natt i november 2023
Svar fra Gary Mitchell Hotel Manager den 25. nov. 2023
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary MitchellHotel Manager

10/10 – Utmerket

Kenneth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Staff very friendly superior room very spacious food amazing leisure facilities fantastic
Bodde her 2 netter i november 2023
Svar fra Gary Mitchell Hotel Manager den 25. nov. 2023
Hi Kenneth,Thank you for the review I am delighted that you enjoyed your stay I will pass your comments on to the team. We hope you revisit soon Kind RegardsGary Mitchell

6/10 – Grei

Gavin

Likte: Renhold
The leisure centre part of the property is very nice and tidy. The pool and hot tub is great as is the sauna.
Bodde her 2 netter i november 2023
Svar fra Gary Mitchell den 14. nov. 2023
thank you for the review we hope you return again soon.Kind RegardsGary MitchellHotel Manager

10/10 – Utmerket

David

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra Gary Mitchell Hotel Manager den 30. okt. 2023
thank you for your review

8/10 – Bra

Carole

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Staff were excellent! The building left a lot to be desired
Bodde her 2 netter i oktober 2023
Svar fra Gary Mitchell den 30. okt. 2023
Hi Carole,Thank you for your review I will pass your comments onto the team we are planning a refurbishment plan over the winter months to the exterior and Interior of the building I hope you return to see the changes we make Kind RegardsGary MitchellHotel Manager

6/10 – Grei

Verifisert reisende

Likte: Romkomfort
Everything was ok apart from the breakfast which was very poor
Bodde her 2 netter i oktober 2023
Svar fra Gillian den 17. okt. 2023
Thank you for feedback - we will feedback your comments to our kitchen & restaurant teams & hope to welcome you back again soonKind regardsGillian

10/10 – Utmerket

W

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Honest review of our visit
Really nice hotel, however did look as if it was understaffed. We did check in later than expected and was surprised no room service was on offer. Room was clean and tidy as expected
Bodde her 1 natt i oktober 2023
Svar fra Gillian den 17. okt. 2023
Thank you for your review - we are delighted you enjoyed your stay with us & look forward to welcoming you back again soonKind regardsGillian

10/10 – Utmerket

Marina

bel hotel, tres bon petit dej, par contre la chambre etait toute petite !!
Bodde her 1 natt i september 2023
Svar fra Gary Mitchell Hotel Manager den 6. okt. 2023
Thank you we are glad you enjoyed your stay

2/10 – Forferdelig

J

Forretningsreisende
Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
No sleep room like a furnace
Room like a furnace ,due to 4inch pipe running through ,had window wide open and still couldnt sleep Requested a fan , had a reply that one would be in room however no fan Reciepts on floor from previous week Lesiure centre and the person working there was the only plus points
Bodde her 1 natt i september 2023
Svar fra Gary Mitchell den 29. sep. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

William

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Did not bring towels should be on website to bring your own towels for spa
Bodde her 1 natt i september 2023
Svar fra Gary Mitchell den 25. sep. 2023
Hi William,Thanks for your review although I am slightly baffled as we offer towels to all hotel guests upon requestI hope this did not spoil your stay I apologise for any confusion that may have been caused Kind RegardsGary MitchellHotel Manager

10/10 – Utmerket

Fiona

Bodde her 1 natt i september 2023
Svar fra Gary Mitchell Hotel Manager den 29. sep. 2023
Thank you for your review

10/10 – Utmerket

Fiona

Reiste med en gruppe
Likte: Fasiliteter
Staff were excellent.
Bodde her 1 natt i september 2023
Svar fra Gary Mitchell den 15. sep. 2023
Hi Fiona,Thanks for your review I am delighted that you enjoyed your stay I will pass on your comments to the team. We hope that you return soon Kind RegardsGary MitchellHotel Manager

8/10 – Bra

John

Likte: Renhold og personale og service
Bodde her 2 netter i august 2023
Svar fra Gary Mitchell Hotel Manager den 5. sep. 2023
Thank you for your rating

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Lovely break
We love this hotel and stay regularly throughout, staff are great, rooms comfortable and the leisure facilities are brilliant. My only criticism is the breakfast, pretty terrible given how great eveything else is. Not worth the money, would highly recommend skoosh across the road - so much cheaper and amazing food.
Bodde her 1 natt i august 2023
Svar fra Gary Mitchell den 2. sep. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

christopher

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i august 2023
Svar fra Gary Mitchell den 3. sep. 2023
Thanks for the review

10/10 – Utmerket

Gary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i august 2023
Svar fra Gary Mitchell den 27. aug. 2023
Thank you for your review I am glad you enjoyed your stay hope to see you again soon

10/10 – Utmerket

lars

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Trevligt hotel
Trevligt och mysigt hotel i en fin by, Drymen. Rekomenderas
Bodde her 1 natt i august 2023
Svar fra Gary Mitchell den 25. aug. 2023
Thank you for your wonderful review I am delighted that you enjoyed your stay I hope you return soonKind RegardsGary MitchellHotel Manager

8/10 – Bra

Phyllis

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
A old building with charm, but outside needs a paint, the windows were rotten. We had a lovely bathroom, but the chocolate brown paint in bedroom was awful. The bed was very comfy and facilities in room very good, we ignored the broken bathroom window, we never ate food at the hotel but had a drink, found the on tap cocktails very overpriced, not even a bit of fruit or a straw.
Bodde her 3 netter i august 2023
Svar fra Gary Mitchell den 16. aug. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 – Dårlig

Anita

Reiste med en gruppe
Likte ikke: Fasiliteter
Staff missing for 5 minutes at check in. Booked twin room, given a double, beds split on request but sheets too small for bed so didn’t reach under pillows, but comfortable mattresses. Waited an hour and a quarter from ordering for dinner to be served, although waitress mistakenly tried to serve cheese and biscuits before dinner. Wrong drink served, rectified then duplicate drink brought to table. Sink in bathroom cracked. Dining room staff chaotic but remained polite and pleasant despite having to deal with frustrated diners
Bodde her 1 natt i august 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

David

Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i juli 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 – Bra

Heather

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hotel in transitional period having been taken over. Outside needs a bit of freshening up but our bedroom (grandparents and child) was clean and beds very comfortable. Like many old Scottish hotels rooms are on varying corridor levels and not suitable for disabled although they may be able to accommodate somewhere. Breakfast was extra although some sites say pay £10, but I was advised by hotel that price was for room only, meals in addition. Breakfast was adequate , evening meal fine and staff very pleasant. Couple of minor problems were fixed very quickly with apologies . Enjoyed our stay.
Bodde her 3 netter i juli 2023
Svar fra Gary Mitchell den 5. aug. 2023
Thank you for your review We are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon..Kind RegardsGary Mitchell

10/10 – Utmerket

Berna

Bodde her 1 natt i juli 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 – Utmerket

Virginie

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very Nice hôtel
Bodde her 1 natt i juli 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

8/10 – Bra

John

Likte: Personale og service
A bit tired but nice staff and pretty clean. I have stayed here a few times and probably will again.
Bodde her 1 natt i juli 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thanks for your review . We are thrilled that you had such a wonderful time. I will pass your comments to the rest of the team and we look forward to welcoming you all back soon to see the changes we have began to make. Regards Gary Mitchell Hotel Manager

10/10 – Utmerket

Connor

Bodde her 1 natt i juli 2023
Svar fra Eve den 10. juli 2023
Dear ConnorWe are delighted to hear you enjoyed your stay with us and hope to welcome you back again soon.

2/10 – Forferdelig

William

Bodde her 1 natt i juni 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

4/10 – Dårlig

James

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Romkomfort
Staff were okay, but lack of elevators and so many stairs for a disabled person like myself was absolutely hellish.
Bodde her 2 netter i juni 2023
Svar fra Gary Mitchell den 11. aug. 2023
Thank you for your recent review. Whilst, I make every assurance that all feedback is taken very seriously and all points you have noted will be addressed with immediate corrective action. We apologise for any inconvenience caused Regards Gary Mitchell Hotel Manager

8/10 – Bra

Lawrence

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
A comfortable overnight stay.
This was an overnight stay being the closest hotel I could find to the wedding venue in Killearn. The hotel was comfortable, the staff were friendly (especially at breakfast), the hot water was plentiful and the breakfast was great. Unfortunately I didnt get a chance to use the pool. I would recommend the hotel.
Bodde her 1 natt i juni 2023
Svar fra Eve den 13. juni 2023
Dear Lawrence Thank you so much for taking the time to leave a review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon. Kind RegardsEve

8/10 – Bra

Leslie

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Just off square.
Unique hotel that was a bit spread out. We had 4 rooms & were separated by quite a walk. Love the access to athletic club, but very odd hours & rules. Kids didn’t get to enjoy pool like planned. Beds & pillows were just ok. We came during a warmer than usual time & our room took awhile to cool down. Visit drymen bakery & deli, Buchanan castle ruins & glengoyne distillery while here. Hit stirling castle on your way to/from. Our group agreed enjoyed more than Edinburgh Castle.
Bodde her 1 natt i juni 2023

6/10 – Grei

Keith

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Easy to find and in a lovely village not far from Loch Lomond, but this hotel is clearly in dire need of an update. The room seemed clean enough, but we didn't have much a a view out the window - a dirty roof occupied by several birds intent on fighting at every opportunity! Bed was comfortable, bathroom was adequate, but the shower was not great. We were rudely awaken at 2:30am by the fire alarm going off, which lasted a few seconds, and the same thing happened at 7am. Didn't get an apology or an explanation when we checked out. The bar area was very good despite being so dated, but it was a comfortable place to have a nightcap or two. Drymen village was very nice, pleasant people and an enjoyable meal at the Drymen Inn. Overall, it was a shame the hotel didn't match the surrounding area, and my ears are still ringing from the fire alarm issues!

8/10 – Bra

RICHARD

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Good situation
Bodde her 2 netter i mai 2023
Svar fra Eve den 30. mai 2023
Dear Richard Thank you for taking the time to leave a review. We are delighted you enjoyed your stay with us and hope to welcome you back again soon.

10/10 – Utmerket

Amanda Kaye

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved my stay! Cute hotel in a nice little village!
Bodde her 9 netter i mai 2023
Svar fra Eve den 29. mai 2023
Dear AmandaThank you for taking the time to leave a review & we are delighted you enjoyed your stay with us. We hope to welcome you back again soon. Kind RegardsEve

2/10 – Forferdelig

Veronica

Reiste med partner
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Rooms tired, tea making facilities poor. Bed was comfy though. Breakfast very poor/basic Ran out of fruit, juice, white bread, croissants Will not recommend or come back
Bodde her 2 netter i mai 2023
Svar fra Eve den 28. mai 2023
Dear Veronica Thank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.

8/10 – Bra

Ray

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The food was very good But the mattress was awfull it had a lump in it Everything else was fine
Bodde her 1 natt i mai 2023
Svar fra Eve den 28. mai 2023
DearThank you for your recent stay with us. We take all feedback serious and look to improve our standard offerings in order for all guests to enjoy the product we offer.We apologise for the points you have noted. The hotel has recently came under new ownership and management and during this time we are recruiting many new team members. As we hope you can understand there is much ongoing training in many different key departments. Thank you for your patience during these transitional stages.We have recently began a soft refurb of the hotel whilst remaining open to the general public. This has been planned in phased stages so that we can efficiently move through the building. We have began with the investment in brand new beds for all 52 rooms along with new flat screen televisions. Contractors along with painters and decorators have recently started with us therefore it is our hope that guests will begin to note the changes we have begun making.An overhaul of the breakfast offering will shortly take place and along with new lunch and dinner menu’s we are confident that we can make the changes required to meet current day travellers needs and expectations. This will however take a little time to resolve in order to put right many issues the hotel has faced over the years.We hope that you may return at some point in the future to see the changes we are embarking on for yourself and in the meantime we thank you for your crucial feedback. We assure all of our guests that the team are hard at work under our new ownership, to provide the very best in customer service whilst tackling areas of concern which need urgent repair or refurbishment.