Lobby

Anmeldelser av The Westin Southfield Detroit

4 out of 5
The Westin Southfield Detroit
1500 Town Center, Southfield, MI

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 518 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 231 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 87 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 62 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 103 av totalt 1001 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Bjørn

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2022
Svar fra GM den 30. okt. 2022
Dear Bjørn,We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best,Lance MisnerGeneral Manager

10/10 – Utmerket

Denise

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very professional staff and felt welcomed by everyone, including the maids!
Bodde her 1 natt i mai 2024
Svar fra GM den 15. mai 2024
Dear Denise, The entire staff loves being a great representation of the Westin brand. Thank you so much for taking the time to share your great rating with other guests and us. We hope to welcome you back soon for another great stay. Best, Lance Misner, GM

10/10 – Utmerket

Kendall Antonial

Good
Bodde her 3 netter i mai 2024
Svar fra GM den 13. mai 2024
Dear Kendall Antonial, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Utmerket

LeVar

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Restaurant staff was amazing and amazing food! I wish all hotels were up to this quality!
Bodde her 2 netter i mai 2024
Svar fra GM den 10. mai 2024
Dear LeVar, We are happy to hear from you and value your kind review. It is lovely to hear that our food and cheerful service all helped make your trip a success. Thank you for your business and your recommendation! We hope to host you anytime your travels bring you back to the area. Best, Lance Misner, GM

6/10 – Grei

Rosemarie

Reiste med familie
Likte: Renhold
Na
Bodde her 3 netter i mai 2024
Svar fra GM den 10. mai 2024
Dear Rosemarie, We strive to meet our guests’ expectations, and I'm sorry we fell short of yours. We appreciate your feedback and the time you spent sharing your review, as we always look for better ways to improve. Thank you for staying with us and we hope to see you again. Sincerely, Lance Misner, GM

10/10 – Utmerket

Keisha Lakia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place was nice and clean and the staff was nice
Bodde her 1 natt i mai 2024
Svar fra GM den 8. mai 2024
Dear Keisha Lakia, We strive to provide clean and comfortable accommodations along with friendly and efficient service. It's wonderful to know that we were able to meet your expectations. Your feedback is invaluable to us and we appreciate your kind words. Thank you for choosing to stay at our hotel and we look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Ali og ALEXANDRIA

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i mai 2024
Svar fra GM den 7. mai 2024
Dear Ali, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

6/10 – Grei

Kevin og San Diego

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
The sofa beds were terrible quality, no padding, no comforter provided. Requested spare and was only sent sheets twice. Hallways were freezing. Damage in the garage on pillars with exposed rebar.
Bodde her 2 netter i mai 2024
Svar fra GM den 6. mai 2024
Dear Kevin, We apologize for the fact that our sofa beds did not meet your expectations, as well as for the temperature in the hallway. Furthermore, we are sorry for not being able to provide you with the requested comforter. Guest satisfaction is our top priority, and we regret that we were unable to provide you with a more positive experience. Your feedback is incredibly valuable to us, and we appreciate you taking the time to share your review with us. Sincerely, Lance Misner, GM

8/10 – Bra

Channe

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I will be back! Slept so well
Bodde her 1 natt i april 2024
Svar fra GM den 29. apr. 2024
Dear Channe, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Lance Misner, GM

10/10 – Utmerket

Mohammad R og Cordovatn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very good
Bodde her 1 natt i april 2024
Svar fra GM den 29. apr. 2024
Dear Mohammad R, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Lance Misner, GM

10/10 – Utmerket

Reem

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It’s a beautiful property from the outside and inside of my favourite part is the lobby with the high ceilings and a beautiful water fountain food is great and the service is great
Bodde her 1 natt i april 2024
Svar fra GM den 29. apr. 2024
Dear Reem, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Lance Misner, GM

10/10 – Utmerket

Jermina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything thing was great. Room was nice and clean. My only complaint was I did noy get my breakfast ticket upon checking in and I lost out on my money. But Sam in the restaurant was a great host the 2nd morning of our stay. He is very friendly and welcoming. Thanks again Sam
Bodde her 2 netter i april 2024
Svar fra GM den 27. apr. 2024
Dear Jermina, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Marjani

Great night
Bodde her 1 natt i april 2024
Svar fra GM den 25. apr. 2024
Dear Marjani, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Lance Misner, GM

10/10 – Utmerket

Darius

Bodde her 1 natt i mars 2024
Svar fra GM den 25. apr. 2024
Dear Darius, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Michelle

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved it clean stay
Bodde her 1 natt i april 2024
Svar fra GM den 22. apr. 2024
Dear Michelle, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Italy Chanel

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved this place
Bodde her 2 netter i april 2024
Svar fra GM den 22. apr. 2024
Dear Italy Chanel, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Westin. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Lance Misner, GM

4/10 – Dårlig

Nasir

Likte: Personale og service
Likte ikke: Renhold
-Carpet had stains all around the room. -You can hear the highway noise in the early morning. -No free WiFi
Bodde her 3 netter i april 2024
Svar fra GM den 21. apr. 2024
Dear Nasir, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Nick Baker, GM

8/10 – Bra

Matthew lee

Likte: Renhold
Bodde her 3 netter i april 2024
Svar fra GM den 25. apr. 2024
Dear Matthew lee, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Utmerket

LUIS og CLOVIS

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff were very responsive to our needs and the room was very clean.
Bodde her 3 netter i april 2024
Svar fra GM den 16. apr. 2024
Dear LUIS, Thank you for taking the time to share your feedback. We are thrilled to hear that you had an enjoyable stay with us. Your kind comments regarding our responsive staff and exceptionally clean room are greatly appreciated. We look forward to welcoming you back in the future. Best, Lance Misner, GM

10/10 – Utmerket

Shardae

Bodde her 2 netter i april 2024

10/10 – Utmerket

Jurea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well kept building.
Bodde her 2 netter i april 2024
Svar fra GM den 15. apr. 2024
Dear Jurea, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Mohamad

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay and very clean.
Bodde her 1 natt i april 2024
Svar fra GM den 13. apr. 2024
Dear Mohamad, Our housekeeping staff is second to none. Thank you for being our guest and recognizing their efforts in this review. Hosting you was our pleasure, and we hope to welcome you back soon. Best, Lance Misner, GM

10/10 – Utmerket

Seymour

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location
Bodde her 4 netter i april 2024
Svar fra GM den 13. apr. 2024
Dear Seymour, It is wonderful to hear that you enjoyed your stay and our great location. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Lance Misner, GM

10/10 – Utmerket

Yao

Comfy bed
Bodde her 1 natt i april 2024
Svar fra GM den 12. apr. 2024
Dear Yao, We are so glad that you had a comfortable stay. It was our pleasure hosting you and we hope to see you again. Best, Lance Misner, GM

8/10 – Bra

james og Douglasville

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Overall the site is safe to stay at, I would recommend it
Bodde her 3 netter i april 2024
Svar fra GM den 12. apr. 2024
Dear james, Thank you for your kind recommendation and we hope to host you again. We appreciate your patronage. Best, Lance Misner, GM

10/10 – Utmerket

stella

Bodde her 1 natt i april 2024
Svar fra GM den 2. mai 2024
Dear stella, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Lance Misner, GM

10/10 – Utmerket

Walter

Bodde her 2 netter i mars 2024
Svar fra GM den 2. mai 2024
Dear Walter, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Lance Misner, GM

10/10 – Utmerket

Ryan

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Parking ramp makes things very easy
Bodde her 1 natt i april 2024
Svar fra GM den 8. apr. 2024
Dear Ryan, Thank you for taking the time to share your experience with us. We are grateful for your support and look forward to hosting you again soon. Best, Lance Misner, GM

10/10 – Utmerket

Cynthia louise

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

10/10 – Utmerket

George

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024

8/10 – Bra

Samaria

Bodde her 1 natt i mars 2024
Svar fra GM den 21. apr. 2024
Dear Samaria, I am glad you had a great overall experience. Thank you for sharing your review. Please visit us again soon! Best, Nick Baker, GM

10/10 – Utmerket

Ashley og Miramar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The room was clean and smelled amazing when you walked in. Staff was very helpful and the floor we were on was very quiet
Bodde her 1 natt i mars 2024
Svar fra GM den 1. apr. 2024
Dear Ashley, Thank you for sharing your experience. Your review serves as encouragement towards achieving our goal of providing the best accommodations and service. Your kind words let us know that the efforts across all departments are being noticed. We are humbled by your recognition and hope to be your hotel of choice. Best, Lance Misner, GM

10/10 – Utmerket

Tionna

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Lorraine

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Staff was nice. Hotel needs renovations it’s past outdated and the hallways and room have an odor.
Bodde her 4 netter i mars 2024
Svar fra GM den 30. mars 2024
Dear Lorraine, Thank you for allowing us to welcome you. We aim to exceed every aspect of the guest experience so I regret that we did not meet our goal. I apologize that an odor was detected and that hotel did not meet your expectations. We appreciate your feedback and will share it with our management team. We hope to host you again for a WOW experience. Sincerely, Lance Misner, GM

8/10 – Bra

Melanise

Likte: Personale og service og overnattingsstedets bygg og tilstand
Suite was not the cleanest but it was ok. I wish the hotel have done better with cleaning for the price of the suite
Bodde her 2 netter i mars 2024
Svar fra GM den 29. mars 2024
Dear Melanise, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for any lapses in cleanliness. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. For this reason, we hope to see you again for a flawless stay. Sincerely, Lance Misner, GM

10/10 – Utmerket

Damon

It was cool especially the indoor pool was a plus
Bodde her 2 netter i mars 2024
Svar fra GM den 27. mars 2024
Dear Damon, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Lance Misner, GM

8/10 – Bra

Wsaim

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
In general not to bad the only thing we don’t like they give us rooms next to indoor swimming pool too noisy
Bodde her 5 netter i mars 2024
Svar fra GM den 21. mars 2024
Dear Wsaim, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that your room location experienced noise pollution from the pool. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Lance Misner, GM

8/10 – Bra

Deshawn og Detroit

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra GM den 20. mars 2024
Dear Deshawn, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Lance Misner, GM

8/10 – Bra

Guadalupe

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Bed was super comfy. Room was clean. Service from representatives was excellent!
Bodde her 1 natt i mars 2024
Svar fra GM den 19. mars 2024
Dear Guadalupe, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant stay, so we appreciate that you took the time to review our hotel. Your feedback allows us to monitor the guest experience. Thank you for choosing us while in the area. Best, Lance Misner, GM

8/10 – Bra

Christina og Detroit

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
You have to pay for parking and you have to pay for Internet
Bodde her 1 natt i mars 2024
Svar fra GM den 19. mars 2024
Dear Christina, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Lance Misner, GM

10/10 – Utmerket

Geoffrey

Reiste med familie
Likte: Fasiliteter
Staff was very pleasant, and I really appreciated you all having your fitness room open 24hrs!! I’m definitely going to stay here again when I come to Detroit.
Bodde her 1 natt i mars 2024
Svar fra GM den 18. mars 2024
Dear Geoffrey, Our favorite compliment, by far, is that guests plan to return to our hotel. I am thrilled you enjoyed your stay enough to share this great review. On behalf of the entire staff, thank you for your business, and please come back soon. Best, Lance Misner, GM

8/10 – Bra

Lawrence og Grand Rapids

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was in a very convenient location. Overall, the hotel was in great condition. Hot tub wasn't very hot.
Bodde her 1 natt i februar 2024
Svar fra GM den 12. mars 2024
Dear Lawrence, It is always a pleasure to see that our guests enjoyed their stay with us. Thank you for taking a moment to review your experience and offer suggestions for improvement. We appreciate your feedback and hope to welcome you back soon. Best, Lance Misner GM

2/10 – Forferdelig

Darnell

Bodde her 1 natt i mars 2024
Svar fra GM den 31. mars 2024
Dear Darnell, Our mission is to exceed our guests’ expectations, so I apologize that you did not enjoy your time with us. Thank you for your review and we hope to have the opportunity to provide a more pleasurable experience on a return trip to our area. Sincerely, Lance Misner, GM

10/10 – Utmerket

Darius

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I enjoy it been here 2x this week.
Bodde her 1 natt i mars 2024
Svar fra GM den 7. mars 2024
Dear Darius, Thank you for taking the time to share your experience and for championing our hotel! We are so appreciative of your generous review and your continued choice to stay with us. We hope to welcome you again soon. Best, Lance Misner GM

10/10 – Utmerket

Quinisha

Likte: Personale og service
Bodde her 1 natt i mars 2024
Svar fra GM den 21. mars 2024
Dear Quinisha, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Lance Misner, GM

8/10 – Bra

Troy

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and well maintained. The parking garage was under construction and very confusing.
Bodde her 1 natt i mars 2024
Svar fra GM den 5. mars 2024
Dear Troy, It's great to hear that your stay was pleasant, even though there were a few flaws. Thank you very much for taking the time to share your positive feedback with us and potential travelers. We hope that you will consider returning for an even better experience next time. Best, Lance Misner GM

8/10 – Bra

Ahmad

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They did not clean our room. It was surprising.
Bodde her 2 netter i mars 2024
Svar fra GM den 3. mars 2024
Dear Ahmad, Thank you for taking the time to write. We are pleased to offer daily cleaning upon request at your convenience. We look forward to welcoming you again.Sincerely,Lance MisnerGeneral Manager

2/10 – Forferdelig

Vinicya

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra GM den 3. mars 2024
Dear Vinicya, Thank you for being our guest. I sincerely apologize for any shortcomings you experienced during your recent visit. We hope to welcome you again, as we are committed to delivering a stay that aligns with our high expectations from check-in to check-out. Sincerely, Lance Misner GM

2/10 – Forferdelig

Nelsis

Likte ikke: Renhold og personale og service
La atención terrible
Bodde her 1 natt i februar 2024
Svar fra GM den 29. feb. 2024
Dear Nelsis, Providing the highest level of hospitality is our number one priority, and I sincerely apologize for falling short of meeting your expectations. Your feedback is greatly appreciated, and we hope to serve you better on a return visit. Sincerely, Lance Misner GM

10/10 – Utmerket

Dwane

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I am well pleased with my stay.
Bodde her 4 netter i februar 2024
Svar fra GM den 28. feb. 2024
Dear Dwane, Thank you for taking the time to write a review. We are delighted to hear that you enjoyed your stay with us and appreciate your kind compliments. We hope to have the pleasure of welcoming you back soon. Best, Lance Misner GM