Utvendig detalj

Anmeldelser av Maya Sanur Resort & Spa

5 out of 5
Maya Sanur Resort & Spa
Jl. Danau Tamblingan No. 89M Batujimbar, Denpasar, Bali

Anmeldelser

9,6

Suverent

Rangering på 10 − Utmerket. 423 av totalt 539 anmeldelser." "
Rangering på 8 − Bra. 86 av totalt 539 anmeldelser." "
Rangering på 6 − Grei. 21 av totalt 539 anmeldelser." "
Rangering på 4 − Dårlig. 5 av totalt 539 anmeldelser." "
Rangering på 2 − Forferdelig. 4 av totalt 539 anmeldelser." "

9,8/10

Renhold

9,6/10

Personale og service

9,4/10

Fasiliteter

9,6/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Anders og Oslo

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Ekstremt god service Store fine rom Kommer tilbake
Bodde her 1 natt i mai 2023
Svar fra Eddo den 8. mai 2023
Dear Anders,Thank you for staying with us and giving us a perfect score in the review.We were thrilled to know that you had an enjoyable stay and highlighted the big room and extremely good service by our team members.Look forward to seeing you soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Tormod

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great family vacation at Maya Sanur
Rommene og Hotellet generelt har høy standard, og betjeningen er veldig hyggelige og imøtekommende. Vær oppmerksom på at 80% av rommene med Wonderful Garden View standard er connecting rooms. Vi oppdaget raskt at det var veldig lydt mellom rommene og gjorde betjeningen oppmerksom på at dette ikke fremkom tydelig hverken hos Hotels.com eller på hotellets egen nettside. Betjeningen var som sagt veldig hyggelige og oppgraderte oss til Impressive Nest Suite standard uten ekstra kost for oss. Kan absolutt anbefale dette hotellet. Flotte fasiliteter og topp service. Det var noen solsenger på stranden foran hotellet, men ikke så behagelig å ligge der siden stranden skrånet ganske mye ned mot sjøen. Ellers veldig fin strand.
Bodde her 12 netter i november 2022
Svar fra Eddo den 5. des. 2022
Dear Tormodfrom Norway,Thank you for staying with us and sharing your experience with the readers. We were happy to know that you had an enjoyable stay and recognize the service rendered by our team members.Besides the high standard of our resort and our rooms, we are also offered facilities and activities for guests during their stay including Sun Salutation, Ashtanga Yoga, Pilates, Aqua Yoga, Cooking Class, Floating Jurney, and many more.The happy hour program at Tree bar provides 50% off for all beverages from 5 pm to 7 pm accompanied by daily music performances with different genres such as Latin, Violin, Saxophone, Country, and so on.It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Bjarne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Anbefales i Sanur
Veldig flott og komfortabelt hotell med deilig frokost. Fine og store rom, deilig bassengområde.
Bodde her 1 natt i februar 2020
Svar fra Eddo den 23. feb. 2020
Dear Bjarne, Thank you for taking the time to have given the highest rating for Maya Sanur Resort and Spa. I am delighted to learn that you had an enjoyable stay, loved the room and breakfast we are offering. Your recommendation is highly appreciated and we are looking forward to welcoming you soon for another memorable experience. Best regards, I Putu Eddo Arthawan Resort Manager

10/10 – Utmerket

TROND

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flott opphold på Maya Sanur
Bodde på rom med pool access. Det var stort og var velholdt. Alt personale var vennlige og serviceinnstilte. Frokosten var god og variert.
Min kone med lagoon pool i bakgrunnen
Tree Bar
Bodde her 4 netter i oktober 2019
Svar fra Eddo den 7. nov. 2019
Dear TROND, Thank you very much for your stay with us recently. I am so delighted to learn that you had an enjoyable stay and I am happy to know that the friendliness of our team could make a memorable experience for you. The entire team cannot wait to welcome you back in the near future. Best regards, I Putu Eddo Arthawan Resort Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great hotel right at the Beach
Family of four, stayed there for a week. We had a rom for four at the first floor with our own patio with a daybed and direct access to the pool/ lagoon. The straff is very friendly, the breakfast is great ! The restaurants at the hotell and the bar right on the Beach are also great, the street right outside had also got many great restaurants. Supermarket is 5 min walking distance.
Bodde her 7 netter i juli 2019
Svar fra Eddo den 2. aug. 2019
Dear Traveler, Thank you for taking the time to give the highest rating for Maya Sanur Resort and Spa. I am delighted to learn that you and your family had an enjoyable stay with us. Thank you for recognizing and highlighting the friendliness of the staff during your stay as they are the most important asset in our commitment to excellent service for all our guests. We are looking forward to welcoming you back to the resort. Best regards, I Putu Eddo Arthawan Resort Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Dette var ett bra hotell med alle fasiliteter rundt
Bodde her 8 netter i mai 2019
Svar fra Eddo den 9. juni 2019
Dear Traveler, Thank you for taking the time to give the highest rating and nice comment for Maya Sanur Resort and Spa. I am delighted to learn that you were satisfied with the resort. We are looking forward to welcoming you back to the resort. Best regards, I Putu Eddo Arthawan Resort Manager

10/10 – Utmerket

Kenneth og Hønefoss

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luksusopphold
Bodde her med fruen, virkelig er flott hotell! De ansatte er alltid blide og gjør det de kan for å hjelpe, med alltid et smil om munnen. Rommene fine, tak hage som bør sjekkes ut, basseng er fint, og plassering er også veldig bra! 2m å gå til stranda bør være innafor, og det er masse gode restauranter i umiddelbar gåavstand fra hotellet.
Bodde her 1 natt i juni 2018
Svar fra Maria den 1. aug. 2018
Dear Kenneth, I am very glad that you enjoyed your stay at Maya Sanur Resort & Spa. Your review and high rating are appreciated and we hope to be able provide our hospitality again in the near future. Thank you, Best Regards Maria

10/10 – Utmerket

Helene og Oslo

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Luksus i Sanur
Kjempefint hotell med store rom, god frokost, fint basseng og kjempegod service. Gratis Yogatimer med flink instruktør. Dyrere SPA og mat enn i resten av byen, men god mat i restauranten

10/10 – Utmerket

Michael

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Excellent property and staff Would come back again definitely
Bodde her 5 netter i april 2024
Svar fra Eddo den 25. apr. 2024
Dear Michael,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you found our property excellent and that you were impressed by our team members. It's wonderful to know that you would definitely come back again.We look forward to welcoming you back for another excellent experience in the near future!Best regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Jon og Woodside

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Eddo den 25. apr. 2024
Dear Jon,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra Eddo den 25. apr. 2024
Dear David,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Alex og Stockholm

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 13 netter i mars 2024
Svar fra Eddo den 25. apr. 2024
Dear Alex,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 – Bra

Wen og Fresh meadows

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The restaurant for breakfast is located at the beach front, the scenery is beautiful.
Bodde her 3 netter i mars 2024
Svar fra Eddo den 1. apr. 2024
Dear Wen,Thank you for your glowing review! We're thrilled to hear that you enjoyed our breakfast offerings at the beachfront restaurant. The beauty of the scenery adds an extra touch of magic to the dining experience, and we're delighted that you appreciated it.Your satisfaction is our priority, and we're delighted that we could contribute to a memorable stay for you.Thank you once again for your kind words, and we hope to have the pleasure of welcoming you back soon for another delightful experience.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Ron

Bodde her 3 netter i mars 2024
Svar fra Eddo den 25. apr. 2024
Dear Ron,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 – Bra

Susan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice staff, great garden
Bodde her 4 netter i mars 2024
Svar fra Eddo den 20. mars 2024
Dear Susan,Thank you for choosing Maya Sanur Resort & Spa for your recent stay and for sharing your feedback with us. We're delighted to hear that you had a pleasant experience and that you found our staff to be nice and our garden to be great.Your kind words will be shared with our team, as recognition of their efforts is incredibly motivating. We're grateful for your support and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Kamran

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great property in the heart of Sanur with great staffs. . Close to all the shops.
Bodde her 3 netter i februar 2024
Svar fra Eddo den 19. feb. 2024
Dear Kamran,Thank you for taking the time to share your feedback with us! We're thrilled to hear that you enjoyed your stay at our property in the heart of Sanur. Our team works hard to ensure that every guest has a memorable experience, so we're delighted that you found our staff to be great.Being centrally located near all the shops is definitely one of the perks of staying with us, and we're glad that it added to the convenience and enjoyment of your visit.We hope to have the pleasure of welcoming you back for another great stay whenever your travels bring you to Sanur again.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Laura

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Ahhhh Sunar - Bali
Excellent Hotel to stay in Sunur. Clean - peaceful area of Bali and the hotel is beautiful. Lovely staff, very affordable restaurants and great Happy Hour with live music. Would definitely recommend.
Nest Suite
Bodde her 3 netter i januar 2024
Svar fra Eddo den 29. jan. 2024
Dear Laura,Thank you for your glowing review! We're thrilled to hear that you found our hotel to be excellent and enjoyed the peaceful atmosphere of Sanur. It's fantastic to know that you appreciated our clean and beautiful accommodations, as well as our lovely staff and affordable dining options. We're delighted that you had a great time during our Happy Hour with live music. Your recommendation means the world to us! We can't wait to welcome you back for another wonderful stay in the future.Thank you for choosing to stay with us.Best regards,I Putu Eddo Arthawan\Resort Manager

10/10 – Utmerket

Shannon

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Loved our stay
Bodde her 4 netter i januar 2024
Svar fra Eddo den 28. jan. 2024
Dear Shannon,We're thrilled to hear that you loved your stay with us! Thank you for choosing our resort, and we hope to welcome you back again soon for another wonderful experience! Best regards,I Putu Edda ArthawanResort Manager

6/10 – Grei

Kevin

Likte: Renhold og personale og service
Svar fra Eddo den 28. jan. 2024
Dear Kevin,Thank you for staying with us and scoring us in Expedia.It comes to my attention that the score you rated us indicated a low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Thank you.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Paul

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely resort with excellent room. Staff were very polite and helpful. Right on a great beach with plenty of bars and restaurants nearby. 10 out of 10
Bodde her 1 natt i januar 2024
Svar fra Eddo den 22. jan. 2024
Dear Paul,Greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you so much for taking the time to share your feedback, and we are absolutely thrilled to receive your perfect score of 10 out of 10! We are delighted to hear that you had a lovely stay at our resort.We are pleased that you enjoyed our excellent rooms and that our staff could contribute to making your experience even more enjoyable with their politeness and helpfulness.It's fantastic to know that you appreciated our beachfront location and the convenience of having plenty of bars and restaurants nearby. We aim to provide a memorable and relaxing experience for our guests, and your positive feedback is truly rewarding.Once again, thank you for choosing Maya Sanur Resort & Spa. We look forward to the opportunity of welcoming you back for another exceptional stayBest regards,I Putu Edda ArthawanResort Manager

8/10 – Bra

Patrick og Morphettville

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was exquisite. Beautiful design, room was comfortable and well presented, it would have been nice if the TV was smart to allow for casting content., although we didn't spend much time in the room. Happy hour and dinner by the pool was a favour of my family with two young girls. They swam and ate until the pool closed at 8pm (it would have been nice of this was open to later). The staff were friendly and helpful. There were bicycles to borrow for a ride along the beach pathway which extended for several kilometres infront all the hotels and residences. The beach was clean but the 'lagoon' wasn't for snorkelling, I would have liked this more if I could snorkel directly from the hotel. But the trip to Nusa Penida was quite quick from the hotel, where snorkeling is better. Many restaurants outside the hotel with Spa and little boutique stores/ gift shops along the way. Overall, a lovely stay at Maya Sanur
Bodde her 7 netter i januar 2024
Svar fra Eddo den 22. jan. 2024
Dear Patrick,Warm greetings from Maya Sanur Resort & Spa! We hope this message finds you well.Thank you for taking the time to share your feedback and leaving such a positive review of your recent stay at Maya Sanur Resort & Spa. We are delighted to hear that you had an exquisite experience with us.It warms our hearts to know that you found the hotel's design beautiful and that your room was comfortable and well-presented. We appreciate your suggestion about having a smart TV for casting content and we are currently working on this direction for future improvements.Our team is glad to hear that you found our staff friendly and helpful, contributing to a positive overall experience. It's wonderful to know that you took advantage of the bicycles to explore the beach pathway and enjoyed the nearby restaurants, spas, and boutique stores.Thank you once again for choosing Maya Sanur Resort & Spa for your stay, and we hope to have the pleasure of welcoming you back in the future. Best regards,I Putu Edda ArthawanResort Manager

6/10 – Grei

Nicolas

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i desember 2023
Svar fra Eddo den 22. jan. 2024
Dear Nicolas,Thank you for staying with us and scoring us in the review.However, it has come to my attention that the score you rated to us indicated low rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager

2/10 – Forferdelig

Takeshi

Bodde her 3 netter i desember 2023
Svar fra Eddo den 22. jan. 2024
Dear Takeshi,Thank you for staying with us and scoring us in the review. It comes to my attention that the score you rated indicated the lowest rating. I would be very grateful if you could share your valuable insights so that in return we could take immediate action to further improve our product and services. Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

CHANGBEOM

Bodde her 2 netter i november 2023
Svar fra Eddo den 18. des. 2023
Dear CHANGBEOM,Thank you for staying with us and giving us the highest score in the review.We are looking forward to welcoming you back again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Alexander

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location, staff were incredible and our room was excellent.
Bodde her 5 netter i desember 2023
Svar fra Eddo den 15. des. 2023
Dear Alexander,Thank you for taking the time to share your wonderful experience with us! We're delighted to hear that you enjoyed our great location, had an excellent room, and experienced the incredible service from our staff.Your kind words mean a lot to us, and we're thrilled to have contributed to making your stay memorable. Should your travels bring you back to our area, we would be honored to welcome you again.Safe travels, and we hope to have the pleasure of hosting you again in the future!Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Hong

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
좋은점이 많네요. 먼저조식이 훌륭했습니다 특히 베이커리 쪽이 아주 맘에 들었고 모든 직원들이 친절했습니다 서비스교육이 잘되어 있는 듯합니다. 저희는 풀엑세스방으로해서 밤마다 수영했습니다. 한낮에 수영과는 또다른 느낌입니다. 아주 편안하게 쉴수있었습니다.
Bodde her 3 netter i november 2023
Svar fra Eddo den 11. des. 2023
Dear Hong,Thank you for taking the time to share your wonderful experience with us. We are delighted to hear that you found many positive aspects during your stay.It's fantastic to know that you enjoyed our breakfast, particularly the bakery selection. We take pride in offering a variety of delicious options to start your day off right. We are also thrilled to hear that our staff's friendliness and the quality of service contributed positively to your stay. Your mention of the good service training is appreciated and will be shared with our team.The pool access room sounds like it added an extra layer of relaxation to your stay, and we're glad you had the chance to enjoy swimming in the evening, creating a different and tranquil experience.We are grateful for your kind words and the opportunity to have you as our guest. We look forward to hosting you again for another comfortable and enjoyable stay.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 – Bra

Haruka

Bodde her 5 netter i november 2023
Svar fra Eddo den 22. jan. 2024
Dear Haruka,Thank you for staying with us and giving a good score in the review.We are looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Jakin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful Resort, very relaxing and great service
Bodde her 5 netter i november 2023
Svar fra Eddo den 5. des. 2023
Dear Jakin,Thank you so much for taking the time to share your wonderful review of our resort! We are delighted to hear that you found your stay to be beautiful, relaxing, and that you experienced great service.We truly appreciate your feedback and are thrilled that you found our resort to be a haven of relaxation. We look forward to the pleasure of welcoming you back for another memorable stay. Once again, thank you for choosing our resort, and we can't wait to have the opportunity to host you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Flemming Kjellerup

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Heavenly Ocean View Pool Suite- Floating journey breakfast ❤️
Bodde her 1 natt i november 2023
Svar fra Eddo den 20. nov. 2023
Dear Flemming Kjellerup,Thank you for staying with us and giving us the highest score in the review.Look forward to welcoming you again in the near future.Warm regards,I Putu Eddo ArthawanResort Manager

8/10 – Bra

Maribel

Reiste med familie
Likte: Fasiliteter
The property has serious issues with ants and you can find them in your bed, room and restaurant
Bodde her 7 netter i november 2023
Svar fra Eddo den 20. nov. 2023
Dear Maribel,Thank you for bringing your experience to our attention, and we sincerely apologize for any inconvenience you encountered during your stay regarding the issue with ants. We want to assure you that we take this matter seriously. We have a routine program for this and have been working with a reputable Pest control company to rectify such concerns to ensure a more comfortable stay for our guests. We understand the importance of a pest-free environment, and we are committed to resolving this matter promptly.We would like to express our gratitude for your patience and for bringing this to our notice. We appreciate your feedback as it allows us to continually improve our services and maintain the high standards that our guests expect. We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Best regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Yuya

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra Eddo den 15. nov. 2023
Dear Yuya,Thank you for staying with us and giving us the highest score in the review.Looking forward to welcoming you again soon.Best regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Takumi

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
全て完璧。
Bodde her 3 netter i oktober 2023
Svar fra Eddo den 15. nov. 2023
Dear Takumi,Thank you so much for your kind words! We're thrilled to hear that you found everything to be perfect during your stay. Our team works hard to ensure a seamless and enjoyable experience for our guests, and your positive feedback is truly rewarding.Wishing you safe travels and looking forward to hosting you again soon!Best regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

John

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great getaway
Fantastic resort won’t not stay anywhere else
Bodde her 7 netter i oktober 2023
Svar fra Eddo den 6. nov. 2023
Dear John,We're truly delighted to hear that you found our resort fantastic and that you wouldn't consider staying anywhere else. Your kind words mean the world to us, and we're grateful for your support.We can't wait to welcome you back for another wonderful stay. Your satisfaction is our priority, and we're committed to providing you with exceptional experiences in the future.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Marcus

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Die Zimmer sind toll und groß, jedoch haben uns die an der "Lagune" befindlichen Zimmer (also die unteren und teureren) nicht so gut gefallen, da sie eher dunkel sind und man von gegenüber direkt hineinsehen kann. Das Frühstück war hervorragend, aber die Atmosphäre auch hektisch und laut. Der Strand eignet sich nicht zum Schwimmen, da das Wasser fast immer viel zu niedrig ist. Die Mitarbeiter sind grandios freundlich und hilfsbereit.
Bodde her 5 netter i oktober 2023
Svar fra Eddo den 6. nov. 2023
Dear Marcus,Thank you for sharing your feedback about your recent stay at our hotel. We appreciate your insights and the opportunity to address your comments.We're pleased to hear that you enjoyed the great and spacious rooms, as well as the excellent breakfast. We take great pride in offering comfortable accommodations and a delicious dining experience.We regret to hear that you found the lagoon rooms to be darker and lacking privacy. Your comments are important, and we will certainly take them into consideration as we continue to improve our offerings.Regarding the beach, we understand your concerns about the water level, and we apologize for any inconvenience this may have caused during your stay. Please know that nature can be unpredictable, but we strive to make your beach experience as enjoyable as possible.We are delighted that you found our employees to be incredibly friendly and helpful. Our team is dedicated to ensuring your comfort and satisfaction.Your feedback is essential to us as we continuously work to enhance our guests' experience. We hope to have the opportunity to welcome you back in the future and provide an even more enjoyable stay.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Robyn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i oktober 2023
Svar fra Eddo den 6. nov. 2023
Dear Robyn,Thank you for giving the highest rating to our resort.We are looking forward to welcoming you again soon.Warm regards,I Putu Eddo ArthawanResort Manager

10/10 – Utmerket

Robyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I would love to rate the hotel 6 out of 5 if I could. I had a fall, and I was swarmed by staff immediately. A wheelchair appeared out of nowhere and a nurse came to check what damage was done. I didn't have to wait long for the doctor who gave me stitches. The duty manager was also present, and they sent away for something for me to eat and drink. There was also follow-up from the nurse a couple of days later when she redressed the wound. We have stayed at Maya many times before, and apart from wonderful rooms and amazing staff, this only confirms what exemplary service they provide. This time we had other family members with us, and they absolutely loved the hotel. But all they were blown away by how well I was looked after. It's a given that we can't wait until our next visit. Thank you everyone.
Bodde her 7 netter i oktober 2023
Svar fra Eddo den 6. nov. 2023
Dear Robyn,Wow, we're truly touched by your extraordinary review and the immense appreciation you've shared with us. Thank you for taking the time to express your experience at Maya.We are delighted to hear that our team's immediate response to your fall and the exceptional care provided by our nurse and doctor played a crucial role in ensuring your well-being. Your safety and comfort are of paramount importance to us, and we are thrilled that our team could be there for you when you needed it the most.It's fantastic to learn that your family members were equally impressed with our hotel, and we appreciate their kind words. Your comment on the wonderful rooms, amazing staff, and exemplary service means the world to us.We can't wait to welcome you back for your next visit, and we look forward to creating more wonderful memories together. Thank you for choosing Maya, and please know that you are always in great hands here.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Hiromitsu

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Food is tasty.
Bodde her 1 natt i oktober 2023
Svar fra Eddo den 6. nov. 2023
Dear Hiromitsu,Thank you for sharing your thoughts on our food. We're delighted to hear that you found it tasty! We strive to provide delicious and satisfying meals to all our guests, and your positive feedback is greatly appreciated. We hope to have the pleasure of serving you again in the future.Best regards,I Putu Edda ArthawanResort Manager

8/10 – Bra

Tom

Bodde her 2 netter i oktober 2023
Svar fra Eddo den 19. okt. 2023
Dear Tom,Thank you for staying with us and giving a very good score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

2/10 – Forferdelig

Chavela

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I booked the room and it shows the choices for 4 adults to live in a room. However, it was then found that the room is actually only suitable for 2 people. We have no choice but to order another room. If we could know in advance, then we could book two rooms in the very beginning. The hotel should restrict the capacity to two people for a room. Otherwise, it would be very disappointing and impact our mood for the trip.
Bodde her 2 netter i oktober 2023
Svar fra Eddo den 19. okt. 2023
Dear Chavela,We sincerely apologize for the inconvenience you faced during your recent stay. Your feedback is important to us.We acknowledge the issue with room capacity. Your suggestion to restrict room capacity to two people is noted and under consideration.We appreciate your understanding and we hope there is an opportunity to host you again.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

HYE YOUN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i oktober 2023
Svar fra Eddo den 19. okt. 2023
Dear HYE YOUN, Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Eddo den 19. okt. 2023
Dear Anonymous,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Vilarina

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Convenient.
Bodde her 2 netter i oktober 2023
Svar fra Eddo den 19. okt. 2023
Dear Vilarina,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

8/10 – Bra

Steven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our fourth stay at this luxury hotel Comfortable and well appointed rooms We noted renovation to some public areas that added to our experience although our room was in need of some attention (chipped tiles / counter top - stained blind / seating) Too many staff at breakfast led to inefficiencies ( table cleared before we’d finished) but breakfast selection excellent and all staff trying to be as helpful as possible We will avoid staying again when school holidays prevail as family groups with small children spoilt the usual tranquility of our stay
Bodde her 5 netter i oktober 2023
Svar fra Eddo den 9. okt. 2023
Dear Steven,Thank you for being a returning guest and for taking the time to share your feedback following your fourth stay at our luxury hotel. We truly appreciate your loyalty and your valuable input.We're pleased to hear that you found our rooms comfortable and well-appointed. We're also grateful for your feedback regarding the renovation and areas that may need attention in some rooms. Your comments will help us prioritize our maintenance efforts and maintain our high standards.Regarding your breakfast experience, we apologize for any inefficiencies you encountered. Your feedback about the breakfast selection and the efforts of our staff is greatly appreciated, and we will use it to enhance our breakfast service.We understand your preference for tranquility and the impact of family groups during school holidays. We recommend contacting us in advance for future bookings, and we'll do our best to accommodate your preferences.We look forward to the opportunity of welcoming you back for a more improved stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Superb!
Great facilities, service and location. Would definitely come again.
Bodde her 2 netter i september 2023
Svar fra Eddo den 9. okt. 2023
Dear Hotels.com User,Thank you so much for taking the time to share your wonderful feedback with us! We are absolutely delighted to hear that you had such a positive experience during your stay at our hotel.It's fantastic that you found our facilities, service, and location to be great. We can't wait to welcome you back for another fantastic stay in the future. Warm regards,I Putu Eddo ArthawanResort Manager

6/10 – Grei

Lauren

Reiste med partner
Likte: Personale og service og fasiliteter
Construction outside the room during the day. Not great for couples, lots of children in every pool including right outside the pool access rooms. Ants in the room, and black flies on the patio due to sandpit. Great for families, not so great for luxury or honeymoon.
Bodde her 1 natt i september 2023
Svar fra Eddo den 9. okt. 2023
Dear Lauren,Thank you for sharing your feedback with us regarding your recent stay. We appreciate your honest review as it helps us understand our guests' experiences better.We sincerely apologize for the inconvenience caused by the construction outside your room during the day. We understand that this is not ideal for a peaceful and relaxing stay. Regarding the presence of children in the pools and the ants and black flies in your room, we apologize for any discomfort you experienced. We do offer family-friendly amenities and activities to cater to a variety of guests, but we understand that couples and those seeking a more tranquil experience have different expectations. We will certainly consider options for creating more adult-oriented spaces and addressing the pest issue to enhance the experience for all our guests.Your feedback is valuable to us, and we will use it to make improvements and provide a more enjoyable experience for our guests. We hope that you might consider giving us another opportunity to provide you with a more pleasant and comfortable stay in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

KEIKO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
プールの上のお部屋。湿気があり服がしっとりしめる。除湿機が欲しい。お部屋を清潔で設備も満足。無料のアフターヌーンティは、内容がショボイ。
Bodde her 4 netter i september 2023
Svar fra Eddo den 9. okt. 2023
Dear KEIKO,Thank you for taking the time to share your feedback with us following your stay in one of our poolside rooms. We appreciate your honest review as it helps us to identify areas where we can make improvements.We apologize for the humidity issue you experienced during your stay. Bali's tropical climate can indeed be quite humid, and we understand how this can affect the comfort of your room. We're pleased to hear that you found your room clean and that you were satisfied with our facilities. Your positive feedback about our afternoon tea is greatly appreciated. We're delighted that you found it pretty amazing, and we hope it added to your overall experience.We hope to have the opportunity to welcome you back in the future with improved conditions.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We enjoyed our 6 night stay in impressive lagoon room. Breakfast was great with ample variety. Rahayu was informative, very helpful and always greeted us with a smile
Bodde her 6 netter i september 2023
Svar fra eddo den 9. okt. 2023
Dear John,Thank you for taking the time to share your wonderful experience during your 6-night stay in our impressive lagoon room. We're thrilled to hear that you had such an enjoyable time with us.Our breakfast team works hard to ensure a variety of delicious options, and it's fantastic to know that you found it great. We're also pleased to hear that Rahayu made a positive impression on your stay. Her informative and helpful nature, along with her warm smile, is a true reflection of the dedication of our staff to provide exceptional service. We'll be sure to share your kind words with her.We would be delighted to welcome you back whenever you choose to visit us again. Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Kentaro

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i september 2023
Svar fra Eddo den 19. okt. 2023
Dear Kentaro,Thank you for staying with us and giving the highest score on the review.We are looking forward to welcoming you again soon.Best regards,I Putu Edda ArthawanResort Manager

8/10 – Bra

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent Hotel Great Rooms and walking distance to shops, restaurants and right on the beach
Bodde her 5 netter i september 2023
Svar fra Eddo den 20. sep. 2023
Dear JohnThank you for taking the time to share your feedback with us! We're absolutely thrilled to hear that you had an excellent experience during your stay at our hotel.It's wonderful to know that you found our rooms to be great and that our location, with its proximity to shops, restaurants, and the beach, added to the convenience and enjoyment of your stay.Thank you for choosing us, and we look forward to hosting you again in the future.Warm regards,I Putu Edda ArthawanResort Manager

10/10 – Utmerket

Jodie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A beautiful place to stay. Staff were amazing.
Bodde her 7 netter i september 2023
Svar fra Eddo den 19. sep. 2023
Dear Jodie,Thank you for sharing your kind words about your recent stay with us. We're thrilled to hear that you found our place beautiful and that our staff left a positive impression on you.We strive to create memorable experiences for our guests, and it's truly heartwarming to know that our team's efforts made your stay enjoyable. Your feedback is appreciated and motivates us to continue providing excellent service.We hope to have the pleasure of welcoming you back in the future.Warm regards,I Putu Edda ArthawanResort Manager