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Anmeldelser av ARTOTEL Sanur Bali

4 out of 5
ARTOTEL Sanur Bali
Jl. Kusuma Sari No.1, Sanur, Denpasar, Bali

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 253 av totalt 446 anmeldelser." "
Rangering på 8 − Bra. 144 av totalt 446 anmeldelser." "
Rangering på 6 − Grei. 31 av totalt 446 anmeldelser." "
Rangering på 4 − Dårlig. 9 av totalt 446 anmeldelser." "
Rangering på 2 − Forferdelig. 9 av totalt 446 anmeldelser." "

9,2/10

Renhold

9,2/10

Personale og service

8,8/10

Fasiliteter

9,0/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

4/10 – Dårlig

Verifisert reisende

Likte: Personale og service
Likte ikke: Romkomfort
Ok for the price
The hotel looks nice and has most amenities. Staff were very friendly and helpful. However, there were a bit too many negative things with the stay. Bed sheets had stains, even after they were changed. The breakfast wasn’t really as good as you would expect from such a hotel. Seems like they tried to combine elements from Western cuisine with the Indonesian, but without succcess. The hotel itself is also very noisy with rooms that are poorly insulated, making it hard to sleep. The location is ok, with a few restaurants and bars close by, but the «central» area of Sanur is a 2 km walk away. There’s also a beach almost next to the hotels.
Bodde her 4 netter i juli 2022
Svar fra Ade den 30. aug. 2022
Dear Anonymous,Thank you for taking the time to bring this issue to our attention. It is only through feedback such as yours that we are able to improve our services. We understand your disappointment & we are truly sorry. We have addressed the issue for respective departments to evaluate.Nevertheless, it is regretful to read that you encountered a noise issue. Allow me to assure you that the type of atrium building like ours made the sound go everywhere easily even though we manage to keep it as low as possible. However, your feedback is extremely valuable to us, as we strive to improve with each and every stay. I am very sorry that we were not able to meet your expectations. We HeART You,

8/10 – Bra

Martine Smedheim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i mars 2019
Svar fra Goya A. Mahmud - General Manager den 25. mars 2019
Dear Martine, Thank you for reviewing us and look forward to welcoming you back in the near future. We Heart You,

10/10 – Utmerket

Knut

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Stilfullt og veldig hyggelig hotell
Fantasisk svømmebasseng på taket med rolig bar og gode massører. Fine rom og veldig hyggelig personale. Beste hotellfrokosten vi har hatt på Bali. Anbefales!
Bodde her 2 netter i februar 2019
Svar fra Goya A. Mahmud - General Manager den 3. apr. 2019
Dear Knut, Many thanks for reviewing us and look forward for your future visit. We Heart You,

8/10 – Bra

Magnus Schei

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Good atmosphere
Great stay at Art hotell. Nice pool, and a really cool place with great location. The breakfast was good but we was dissapointed with the dinner, a lot of the things in the menu was not available and the calamari was not cooked in a good way. They only had two bicycles for hire at the hotel.
Bodde her 3 netter i desember 2018

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bra
Kjempebra hotell, skuffende område.
Bodde her 7 netter i juni 2017
Dear Bra, First of all, I would like to thank you for post this review. Through this wonderful review I believe that you have enjoyed Artotel experience during your recent stay at the hotel. I feel so delighted to read that our esteemed guest sharing a detail description of the hotel which is very much appreciated as it will be a valuable information for our future guest to decide their place for vacation. Once again, on behalf of the entire team I very much look forward to your return for another great stay. We Heart You Goya A. Mahmud General Manager

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nytt, rent og stilig hotell med god service
Et fint og nytt hotell med hyggelig personale, og flotte, behagelige rom. Hotellet ligger noe unna sentrum i Sanur, men lokalområdet har likevel alt du trenger.
Svar fra General Manager den 27. feb. 2017
Dear Guest, Thank you so much for kindly sharing the experience you had in our hotel on Trip Advisor. We are thrilled to know that you had great experiences from the moment you arrived in our beautiful hotel. Your compliments of our hotel and staffs as well are much appreciated and will be shared with all the teams. We look for your return to Bali to welcome you back. We Heart You

10/10 – Utmerket

Elaine

Bodde her 1 natt i mars 2024
Svar fra Asst Room Division Manager den 6. mai 2024
Dear Elaine,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 – Bra

Manuela

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Würd ich jederzeit wieder buchen
Ich war nur für 1 Nacht im Artotel, würde es aber jederzeit wieder (auch für länger) buchen. Sehr freundliches Personal, schön grosses Zimmer, sauber, zentrale Lage, nahe zum Strand, ca. 15 Min. mit dem Auto zum Hafen (ich kam von Nusa Penida). Einzig das Frühstücksbuffet hätte für meinen Geschmack etwas mehr „europäische“ Auswahl haben dürfen (zb. Haferflocken, Joghurth…)
Bodde her 1 natt i februar 2024
Svar fra Dayu den 28. mars 2024
Dear Manuela,Thank you for reviewing us and glad to hear that you had an enjoyable stay with us. Further to your comment related to the breakfast menu, please be informed that we have the oatmeal & yogurt available at our bar (based on request, not displayed on the buffet). Hope you can reach our restaurant team directly for this concern. Thank you and looking forward for your future visit.We Heart You,Dayu

10/10 – Utmerket

yukitoshi

Bodde her 1 natt i februar 2024
Svar fra Dayu den 28. mars 2024
Dear Yukitoshi,Thank you for reviewing us and looking forward for your future visit.We Heart You,Dayu

8/10 – Bra

Mike

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice hotel
Nice hotel close to beach and easy walk to bars and restaurants. Good breakfast. Pool was nice but no shade as staff insisted umbrellas were taken down even with no wind. Lots of effort to nake the hotel arty but jot enough making it practical
Bodde her 2 netter i januar 2024
Svar fra Guest Experience Manager den 29. jan. 2024
Dear Mike,Please allow us to thank you for your feedback and apologize for the disappointment you faced during your stay with us. Rest assured that we have investigated and discussed your comments with the entire team.We HeART You,

10/10 – Utmerket

Duncan

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Welcome to Bali
Very relaxing 2night stay. Perfect location, very clean & Extremely attentative staff. Only adverse comment would be lack of usb/usc ports in the room. Very enjoyable stay
Bodde her 2 netter i januar 2024
Svar fra Guest Experience Manager den 26. jan. 2024
Dear Duncan,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Michael og Randwick

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Artotel, Sanur Bali hotel is literally a work of art. The staff were helpful and friendly. The dine in options and food quality meant we didn't didn't venture out for meals. The room was large, spacious and super clean. The hotel is not on Sanur beach which is a 3 minute walk away at the end of the street. If you can live without ocean views from your room, this hotel is the place to stay.
Bodde her 1 natt i desember 2023
Svar fra Guest Experience Manager den 16. jan. 2024
Dear Michael,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Daniel

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel has the BEST customer service I've ever seen. Everyone is so polite and willing to help if you have a question. The infinity pool on the roof has the best view. Great breakfast options. 3 minutes away from Sanur Beach. I HIGHLY recommend this hotel for your stay in Bali.
Bodde her 9 netter i desember 2023
Svar fra Guest Experience Manager den 9. jan. 2024
Dear Daniel,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Joy

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i november 2023
Svar fra Guest Experience Manager den 5. des. 2023
Dear Joy,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Victoria

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We have only stayed one night but the experience has been wonderful. The staff have been the most helpful & welcoming. Would definitely stay here again.
Bodde her 1 natt i november 2023
Svar fra Guest Experience Manager den 30. nov. 2023
Dear Victoria,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 – Bra

Andrew

Reiste med familie
Likte: Fasiliteter
We enjoyed our stay. The staff are very attentive.
Bodde her 5 netter i november 2023
Svar fra Guest Experience Manager den 20. nov. 2023
Dear Andrew,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 – Bra

Jort

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Prima lokatie, goede kamers. Wel beetje veel lawaai van buiten maar dat hoofd bij de omgeving. Loopafstand van strand en heerlijk rustig zwembad en terras op het dak.
Bodde her 4 netter i november 2023
Svar fra Guest Experience Manager den 6. nov. 2023
DearJort,Thank you very much for staying with us and for taking the time to write detailed feedback. We all look forward to serving you again; so we can provide a better experience.We HeART You,

10/10 – Utmerket

SHU WEN

Bodde her 2 netter i oktober 2023
Svar fra Dayu den 25. okt. 2023
Dear Shuw Wen,Thank you for reviewing us and look forward for your future visit.We Heart You,

10/10 – Utmerket

Britta

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay!
Bodde her 2 netter i september 2023
Svar fra Guest Experience Manager den 10. okt. 2023
Dear Britta,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Sven

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super Hotel kann man nur empfehlen.
Bodde her 1 natt i oktober 2023
Svar fra Guest Experience Manager den 10. okt. 2023
Dear Sven,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Sven

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super schönes Hotel, gute Lage.
Bodde her 14 netter i september 2023
Svar fra Guest Experience Manager den 9. okt. 2023
Dear Sven,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

ilene p

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent choice in Bali
This was our 3 rd stay at Artotel in 6 years. Fabulous as always. Great location to boardwalk and delicious gelato a few steps away.
Bodde her 4 netter i september 2023
Svar fra Guest Experience Manager den 25. sep. 2023
Dear Ilene P,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Mahomed

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location and staff excellent. Great breakfast
Bodde her 1 natt i september 2023
Svar fra Guest Experience Manager den 25. sep. 2023
Dear Mahomed,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent hotel in Sanur
Fabulous stay. Clean, well appointed spacious rooms and friendly staff
Bodde her 2 netter i august 2023
Svar fra Guest Experience Manager den 5. sep. 2023
Dear Anonymous,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Darrell

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms were nice and had plenty of power and lighting
Bodde her 1 natt i august 2023
Svar fra Guest Experience Manager den 4. sep. 2023
Dear Darrell,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Mark

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff could not do enough for us, they where always friendly and always seemed to be cleaning the hotel. Was noisy with doors closing through our the night waking myself and baby, maybe some rubber stoppers be fitted to prevent this.
Bodde her 7 netter i august 2023
Svar fra Guest Experience Manager den 21. aug. 2023
Dear Mark,Thank you for sharing a review following your stay in Artotel Sanur.Nevertheless, it is regretful to read that you encountered a noise issue. your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope there will be another opportunity to welcome you back.We HeART You,

10/10 – Utmerket

Ilknur

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It was a good hotel, nice breakfast, good design, good size, close to shops and restaurants. I can stay again
Bodde her 3 netter i august 2023
Svar fra Guest Experience Manager den 21. aug. 2023
Dear Ilknur,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Mark

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Funky Hotel
Brilliant placed close to the beach, brilliant design and we loved the building. Rooms have great Artwork and are really funky. Breakfast is buffet with a great offering of options, staff are so lovely and caring. We had massages in the Hotel, they were excellent and it’s a beautiful room and girls were fantastic. A must!!!! We stayed 4 nights and would recommend staying there. Lots too restaurants close and beach is a fun place to visit.
Foyer
Beach Beers
Rooftop views
Room Art
Bodde her 5 netter i august 2023
Svar fra Guest Experience Manager den 14. aug. 2023
Dear Mark,Thank you for reviewing our property, it makes our job worthwhile. Your great appreciation has been to all the team, we looking forward of your return.We HeART You,

8/10 – Bra

ETSUKO

Bodde her 2 netter i august 2023
Svar fra Guest Experience Manager den 4. sep. 2023
Dear Etsuko,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Allan Haugstrup

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 16 netter i juli 2023
Svar fra Guest Experience Manager den 14. aug. 2023
Dear Allan,Thank you for reviewing our property, we looking forward for your return.We HeART You,

6/10 – Grei

Chiara

Likte: Renhold og personale og service
Bodde her 2 netter i mai 2023
Svar fra Dayu den 11. aug. 2023
Dear Chiara,Thank you for reviewing us and hope we can hear in details should there is any unpleasant experience during your stay.We Heart You,Dayu

10/10 – Utmerket

Loes og Nieuwkoop

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i juli 2023
Svar fra Guest Experience Manager den 31. juli 2023
Dear Loes,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Pamela

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean, modern, professional, extremely friendly and nothing was too much trouble
Bodde her 1 natt i juli 2023
Svar fra Guest Experience Manager den 6. juli 2023
Dear Pamela,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and every one of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

10/10 – Utmerket

Toni

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Mooi hotel met super vriendelijk personeel. Heel veel keuze bij het ontbijt. Alles wat je er kan eten en drinken smaakt fantastisch en wordt met een glimlach geserveerd. Zeker voor herhaling vatbaar.
Bodde her 14 netter i mai 2023
Svar fra Guest Experience Manager den 31. mai 2023
Dear Toni,Thank you for sharing such a lovely and extremely comprehensive review. We are delighted to have met your expectations overall and I was really pleased to read that you enjoyed your most recent visit. We all look forward to having you back with us.We HeART You,

10/10 – Utmerket

Rajee

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Excellent stay. Room was large and the bed/pillows were super comfortable. Best sleep in a long time. Short walk to beach, restaurants and bars. Service was friendly and quick. Breakfast was good with a variety of food to choose from. Lovely to sit at breakfast and watch the world go by. Good internet connection for working while on holiday.
Bodde her 1 natt i mai 2023
Svar fra Guest Experience Manager den 25. mai 2023
Dear Rajee,It’s heartwarming to read that you were impressed with our experience that was served with genuine hospitality. We are all looking forward to being able to welcome you back for another exceptional experience in the near future.We HeART You,

10/10 – Utmerket

Nicole

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Having a coffee pod machine in the rooms was fantastic, comfy beds, great location, cool pool, beautiful people to help you at breakfast
Bodde her 1 natt i mai 2023
Svar fra Guest Experience Manager den 19. mai 2023
Dear Nicole,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Matilda

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Dröm
Det var fantastiskt! Rent och trevligt och snyggt. Är så himla nöjd. Överträffade mina förväntningar. Personalen var underbar. Åk dit! Två minuter till stranden.
Bodde her 3 netter i april 2023
Svar fra Guest Experience Manager den 28. apr. 2023
Dear Matilda,We were delighted that you enjoyed your stay with us and that you were particularly pleased with our property. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about your great experience and appreciative comments.Thank you once again for your valuable feedback. We HeART You,

10/10 – Utmerket

Dorthe

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Korrekt beskrivelse og anprisninger
Et godt hotel hvor gæsten modtager en stor venlighed og en udsøgt service fra alle ansatte på hotellet. Gode værelser med et dejligt badeværelse. Fint og varieret morgenbuffet. Poolen var ikke stor, og der er for få solsenge. Men heldigvis ligger stranden kun 5 min væk fra hotellet.
Bodde her 5 netter i mars 2023
Svar fra Dayu den 13. apr. 2023
Dear Dorthe,Thank you for reviewing us and look forward for your future visit.We Heart You,

10/10 – Utmerket

Caroline

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful property. Lush with greenery. Beautiful breakfast area and nice breakfast. Stayed one night but can see it’s within walking distance to many nice shops and modern looking restaurants. Did not like that you can hear children, footsteps, work, trucks at night. Earplugs help.
Bodde her 1 natt i april 2023
Svar fra Guest Experience Manager den 10. apr. 2023
Dear Caroline,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

8/10 – Bra

Afra

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Sehr cooles Design, freundliches und hilfsbereites Personal, gute Lage.
Bodde her 1 natt i mars 2023
Svar fra Guest Experience Manager den 3. apr. 2023
Dear Afra,Thank you for sharing your comment during your stay with us, We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Flot hotel, perfekt service, venlig, hjælpsom og smilende personale
Bodde her 7 netter i mars 2023
Svar fra Guest Experience Manager den 30. mars 2023
Dear Anonymous,Thank you for sharing your comment during your stay with us. We’re all looking forward to welcoming you back again soon.We HeART You,

10/10 – Utmerket

YUKARI

Bodde her 2 netter i februar 2023
Svar fra Guest Experience Manager den 20. feb. 2023
Dear Yukari,Thank you for reviewing our property, we looking forward of your return.We HeART You,

10/10 – Utmerket

Ming Long

Reiste med partner, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I totally LOVED this place. It's artsy fartsy, everything is clean, the people and staff there speaks great english, super attentive and is great. Although the spa may not have as a super high class vibe as certain places, our consultant was Koh Ming (unsure how to spell), and was really good! Had a discound as an expedia member and I'm so glad we came here while our friends went to Glo Sanur for massage and was disappointed there. The food was also awesome, we wondered why we even went to other parts of Bali to eat local food.
Bodde her 2 netter i januar 2023
Svar fra Guest Experience Manager den 14. feb. 2023
Dear Ming Long,I will certainly share your great review and highlight it with the entire team as I am sure it will further add additional motivation to each and everyones of us in our daily efforts of creating memorable experiences for all our guests.I look forward to welcoming you back in the near future for another memorable holiday and vacation here with us at Artotel Sanur.We HeART You,

10/10 – Utmerket

YUMI

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
従業員の方が皆さん笑顔で気持ち良かったです。朝食が美味しかったです！
Bodde her 6 netter i februar 2023
Svar fra Guest Experience Manager den 13. feb. 2023
Dear Yumi,Thank you for sharing your experience, we looking forward to your return.We HeART You,

8/10 – Bra

Verifisert reisende

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2023
Svar fra Dayu den 25. jan. 2023
Dear Guest,Thank you for reviewing us and look forward for your future visit.We Heart You,Dayu

8/10 – Bra

Lothar

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I like the location and the place is very clean with a very friendly staff, wifi very good, breakfast ok. I like the pool but the area around the pool needs to be completely updated. There is no or very little shade. the whole area around the pool should be covered with what the Australian call "SHADE CLOTH". At present no matter what you will get sunburn. I think someone should pass that on to the Hotels Management. In general everything else is ok. Regards L. E. Trader
Bodde her 1 natt i januar 2023
Svar fra Guest Experience Manager den 24. jan. 2023
Dear Lothar,Thank you very much for staying with us and for taking the time to write detailed feedback.However, your feedback is extremely valuable to us, as we strive to improve with each and every stay and we hope there will be another opportunity to welcome you back.We HeART You,

8/10 – Bra

Silke

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nachdem wir ein Upgrade hatten, bekamen wir das größte Zimmer...sehr schön....Bad mit Dusche und Wanne...kleines Ankleidezimmer...für 3 Personen perfekt...auch einen kleinen Balkon gab es...Frühstück war im Vergleich zu den anderen 4 Hotels, Die wir bereits besucht haben, kleiner, aber völlig ok und Alles, Was wir probiert haben, ausser, dass Es nicht gewürzt war, lecker... Das Servicesystem habe ich auch nach 8 Tagen nicht verstanden. Die Tische sind recht klein und mit 3 Personen schnell voll....wenn dann nicht abgeräumt wird, ist Das etwas schlecht...an Kaffeespezialitäten konnte man sich wirklich Alles bestellen, wobei es dort oft zu Missverständnissen kam und je nach Aufkommen kam der Cappuccino, wenn man schon die Hälfte seines Frühstückes genossen hatte....war Alles etwas unorganisiert...aber man ist ja im Urlaub...es gab keine Pancakes...mein Mann, er ist Indobesier hat gefragt, ob unser Sohn Welche haben könnte...ab dem darauffolgenden Tag bekam er immer seine Pancakes und richtig lecker... Infinitypool top...dort war der Service sehr aufmerksam... Die Sauberkeit, vor allem im Restaurantbereich war wirklich toll....es wurde ununterbrochen gefegt...Das die Tische mit einem einzigen Lappen abgeputzt werden, daran haben wir uns nach 6 Wochen gewöhnt...Mein Mann nennt ihn schon den "Attentatlapen"...zum Strand hatten wir nicht weit...Alles in Allem ein sehr schöner Aufenthalt in einem modernen, mal etwas anderem Hotel....
Svar fra Dayu den 9. jan. 2023
Dear Silke,Thank you for sharing your review and express your experiences during your stay. Sorry if we unable to meet your expectation in several points, however we trully take noted this as our improvement.Hope we can have a chance to welcoming you back in the future.We Heart You,Dayu

8/10 – Bra

Joshua

Reiste med partner, Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is in a great location for Sanur, easy walking distance to dining, beach, and shopping. Hotel was very clean and nice rooms, however the one thing it could improve on was the timeliness of service. Whether it be serving food, serving coffee, checking rooms on checkout, they all were just very slow and sometimes forgotten after asking multiple times at breakfast. The evening service was better but the morning services need to improve. Overall though, that wouldn’t stop me from staying again as all staff are very friendly and the hotel itself was very nice.
Svar fra Ade den 6. jan. 2023
Dear Joshua,Thank you for also sharing your feedback points and preferences as well as rest assured that each point will be shared with the respective departments and teams in order to always further elevate all future experiences.We all look forward to serving you again, so we can provide a better experience.

10/10 – Utmerket

Celeste

8/10 – Bra

Rikki

Bodde her 2 netter i desember 2022
Svar fra Guest Experience Manager den 7. nov. 2023
Dear Rikki,Thank you for sharing rating for us, we looking forward of your return.We HeART You,