Dear Helen, We sincerely apologize for the inconvenience you experienced with your recent reservation at our hotel. We understand the situation, and being informed of an overbooking is highly frustrating. We deeply regret any stress caused. Please allow us to check with the team concerned to see what went wrong. Also, feel free to connect us for any further assistance you need. We hope you will give us another opportunity and welcome the chance to provide you with an outstanding visit.Sincerely,Hotel Management

Dear Jennifer, Thank you for choosing us. Our motto is to provide a comfortable and pleasant stay, and we regret if your experience is different. Also, we understand your disappointment with the cleanliness and condition of your room needing to meet your expectations. We will share your comments with the concerned individuals regarding the mentioned problems, as our goal is to deliver the best service of any hotel in the area. Our front desk team is always available to help you, but we regret it did not happen in your instance. We will check and discuss with the team to work more attentively. We hope you give us another chance and return to stay with us again! Sincerely,Hotel Management

Dear Christine, Thank you for reviewing our hotel. It is nice that you had a satisfactory time and were pleased with the easy check-in and check-out process with a clean room. We appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. However, we regret the condition of the room offered to you was not to your expectations. Your remarks are noted and will be shared with the concerned individual, as we want our guests to have a perfect hotel experience while with us. Please return, considering our location, and we welcome you for a better experience.Sincerely,Hotel Management

Dear Sharon, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience and that you had housekeeping issues. We will discuss further improvements with the team concerned. Our front desk team is always there to help you; never hesitate to reach out to them. Please give us another try the next time you are in the city. Sincerely,Hotel Management

Dear Willie, Thank you for choosing our hotel. Our goal is to provide a great experience for our guests with clean, comfortable suites and excellent service, all in a safe environment. It seems like this was not your experience, and we regret we fell short of your expectations. We hope to welcome you back for a much better experience. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Marie, We appreciate you taking the time to share your experience with us. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely,Hotel Management

Dear Marsha, We sincerely apologize for your unacceptable experience during your stay. Your feedback regarding cleanliness, room condition, and customer service is deeply concerning and not reflective of our standards. We take your comments seriously and will address these issues promptly with our team to ensure improvements are made. We regret any inconvenience caused, and we appreciate your understanding. Please know that your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Rafael, Thank you for being our guest at Extended Stay America. It is nice to know you enjoyed your time here. However, we are sorry for the disappointment with the issues mentioned. In response to your review, we will instruct our team to improve our guest experience. Please return on your next visit so we can provide another memorable stay.Sincerely,Hotel Management

Dear Terriona, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Kristy, Thank you for taking the time to evaluate our hotel. We apologize that the room assigned to you did not meet your expectations. We completely understand your frustration and the inconvenience this caused you. We are committed to providing a comfortable stay with exceptional service; therefore, we hope to have an opportunity to better your experience whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Eva, Thank you for choosing us and appreciating our staff. However, we are sorry for the inconvenience caused in the room. Providing clean and comfortable accommodation is one of the top priorities, and we regret your suite was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping and maintenance team to ensure all areas are thoroughly cleaned and inspected. We never promote any illegal activities in and around our hotel. Our front desk can always help you with improving your time with us. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Karen, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Your feedback is invaluable in helping us identify areas for future improvements, and we appreciate your patience and understanding. We hope to serve you better in the future and provide you with a more enjoyable stay that reflects the high standards we aim to uphold. Sincerely,Hotel Management

Thank you for your 10! We appreciate it!

Thank you for the 10!

Dear Chris, We're deeply disappointed to learn of your unpleasant experience at our hotel. Your feedback highlights unacceptable cleanliness and safety issues that do not reflect our standards. We're actively addressing these concerns to ensure such incidents are not repeated. Your safety and comfort are our top priorities, and we'll work diligently to regain your trust. Please accept our sincere apologies, and we hope you'll give us another chance to provide the experience you deserve in the future.Sincerely,Hotel Managemen

Thank you for the 8!

Dear Steve, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Please be assured that we have discussed your feedback with our team to prevent such issues from recurring. If we may be of any further assistance, please reach out to us directly at the hotel. We appreciate your feedback and hope to regain your trust in the future.Sincerely,Hotel Management

Dear William, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff, and that our convenient location enhanced your visit. However, we understand you were disappointed with your room, and we apologize for falling short of your expectations. Your feedback is important to us, and we will work diligently to improve our accommodations for all our guests. We would be honored if you considered giving us another opportunity to provide you with a much-improved experience.Sincerely,Hotel Management

Dear Mattie, Thank you for being our guest. We sincerely apologize for these issues that impacted your stay. We never mean to disappoint our guests in any way, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We are grateful for your thoughts on this matter and your patience. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management

Dear Donna, Please accept our apologies for the experience you shared in your feedback. We take pride in providing our guests with a clean, fresh environment; therefore, we apologize for overlooking anything during your stay. We will discuss your feedback with our staff to ensure this does not occur again. We hope you will give us another chance the next time your travels bring you our way.Sincerely,Hotel Management

Billie, I am so sorry for your experience during your stay with us and I appreciate your feed back to allow me to build a stronger team. I hope you decided to give us another try so we can make the next experience memorable!

Dear Canaily, At your time of check in our 2 bed rooms were fully occupied by other guests and were unavailable, I do apologize for that inconvenience. Our deluxe rooms, is considered an upgrade since the couch does fold out to a sleeper sofa. Again I am sorry for the experience you had while you stayed on property.

Dear Rhonda, Thank you for your valuable feedback regarding your time with us. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations or our high standards. Your comments have provided valuable insights, and we are committed to taking all necessary steps to address the issues you raised and improve our services. Please do not hesitate to reach the hotel if you have any additional questions or concerns. Thank you for your patience and understanding. Sincerely,Hotel Management

Dear Philip, Thank you for your feedback. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We appreciate your kind words about our staff, and your feedback will help us enhance our services. We hope you'll reconsider staying with us again in the future.Sincerely,Hotel Management

Thank you for staying with us.

Thank you for staying with us.

THank you for staying with us

Thank you so much for your positive feedback. We strive to do our best! Glad our location was close to your family events that were in town! Please come back and see us!

Dear Jack, Thank you for your outstanding review. We are glad that we exceeded your expectations and that you loved your time at our hotel. Our team will be delighted to read your feedback. Additionally, we appreciate your sentiments about pricing and assure you that we take carefully consideration to be competitively priced for our area and season. Thank you again for sharing your experience with others, and we look forward to hosting many more visits to Extended Stay America.Sincerely,Hotel Management

Thank you for staying with us!

Dear Guest, Thank you for posting a review of your recent stay with us. Our goal is to provide seamless service and comfortable suites for every guest. Therefore, please accept our apologies for not meeting all your expectations during this visit. Brand standards require us to keep kitchenware at the front desk to ensure its cleanliness and provide them upon request from our guests. We are sorry if we missed communicating this with you during check-in. We will take the necessary measures to prevent such matters from affecting future guests. We hope you will choose us again as we are confident you will enjoy a much-improved accommodation.Sincerely,Hotel Management

Thank you for the 10!!!!

Thank you for your kind words on the staff. We strive to do our best everyday. We appreciate your feed back and hope you come back to visit us again!

Dear Dorsey, We are disappointed that we did not provide you with the welcome you deserve from our front desk associates. We want every guest to know how much we appreciate their patronage; therefore, we apologize this was not your experience. We have shared your feedback appropriately to ensure this is adequately addressed. Also, we are sorry for the inconvenience caused in the room. Your comments are shared with our housekeeping and maintenance team to relook at the missed areas and ensure they are addressed on a priority basis. Please stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management

Dear Guest, I apologize for the inconvenience that you encountered during your stay. I will speak with the team and let the know of your concerns. Was this brought up to the guest service representative during your stay? We would of gladly moved you rooms to accommodate you and/or your guests. Again, I do apologize for the trouble you went through during your stay here and I hope you give our property another chance.

Dear Tabitha, We apologize for the issues you encountered during your stay at our hotel. We take your feedback seriously, and we will be sure to address these concerns with our team to ensure that we provide a better experience for our guests in the future. Thank you for choosing to stay with us, and we hope to serve you better in the future.Sincerely,Hotel Management

Thank you for providing Feeback. We strive to provide 10 out of 10 services.

Dear David, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We have noted your concerns as we continuously strive to improve. We hope to welcome you back in the future.Sincerely,Hotel Management