Dear Mason, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Jamie Walker, GM

Dear Cindy, We assess all reviews to ensure we provide the highest quality of service, and we apologize for falling short during your stay. We hope to welcome you again for a WOW experience. Thank you for staying with us. Sincerely, Jamie Walker, GM

Dear Tameiah, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Jamie Walker, GM

Dear Terry, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear that you found our location convenient. Thank you for your feedback regarding the rooftop bar; I have taken note. On behalf of our entire team, I thank you for choosing Tru. Please visit us again soon. Best, Jamie Walker, GM

Dear Noelle, While I am glad you enjoyed our clean rooms and amenities, I sincerely apologize for falling short of not only meeting your expectations but ours as well. Rest assured, the feedback provided has been reviewed by our team to ensure we consistently deliver upon guest expectations. I would love the opportunity to regain your confidence and demonstrate our commitment to customer service, so we hope you will consider a return visit. Thank you for staying with us. Best, Jamie Walker, GM

Dear Benny, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Jamie Walker, GM

Dear Arturo, Thank you for your patronage. I was terribly sorry to hear of the elevator issues you experienced while staying with us; please forgive us. I appreciate you sharing your experience, as it allows us to monitor and improve future stays. For this reason, I would like to welcome you back so you can experience the high-quality accommodations and service you have come to expect from us. Sincerely, Jamie Walker, GM

Dear Kevin,Thank you for writing. Your feedback is important to us, as guest satisfaction is our highest priority. I'm sorry to hear about the elevator issues you experienced during your stay. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. It is feedback like yours that allows us to impact future stays. Thank you for choosing us. Sincerely, Jamie Walker, GM

Dear Jennifer, Thank you for sharing your kind review with other travelers and us. I'm glad you enjoyed our rooftop bar views and friendly service. It's encouraging to hear that our hard work affects the guest experience. Please revisit us upon your return to the area. Best, Jamie Walker, GM

Dear Juan Jaime, Our goal is to offer a bright, fresh, and comfortable hotel, so I sincerely regret we let you down in these areas. We are grateful for your patronage and your time spent sharing this feedback. We do review it as a team to foster improvements. For this reason, we hope that you might consider a return visit. We'd love another opportunity to show you that comfort is our top priority. Sincerely, Jamie Walker, GM

Dear Pierre-André, What a great star rating! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact you took the time to share this. Please come again soon. Best, Jamie Walker, GM

Dear Stephen, I'm sorry to hear that we didn't exceed your expectations during your stay, even though you seemed to enjoy some things. I understand that your experience fell short of what you hoped for, and I want you to know that your feedback is important to us. We take your comments seriously and will use them to focus on the areas that need improvement. Please consider giving us another chance to provide a more satisfying experience. Sincerely, Jamie Walker, GM

Dear victor, I'm sorry to hear that noise pollution interrupted the comfort of your stay. Your comfort is our highest priority, and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review. Sincerely, Jamie Walker, GM

Dear Isis Johanna, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We look forward to seeing you again! Best, Jamie Walker, GM

Dear Margaret, What a splendid review! Thank you so much for staying with us and for acknowledging the fantastic location of Tru by Hilton Dallas. We appreciate you taking the time to share your top-notch experience here, and we hope to see you again soon. Best, Jamie Walker, GM

Dear Diane, We appreciate your business and the fact that you took the time to write a review. I apologize that your experience was negatively affected by some things that we could have done better and some things that were completely out of our control. Even though we thoroughly prepare to deliver a great stay to every guest, sometimes it just doesn't go as planned. We hope to have the opportunity to redeem ourselves to you on a future visit. Sincerely, Jamie Walker, GM

Dear Joseph, Thank you for sharing your kind and informative review regarding your experience with us! We're pleased you were primarily satisfied with your stay; however, we apologize for the noise pollution you encountered. We appreciate the feedback as it helps us foster improvement. Please come back and see us again. Best, Jamie Walker, GM

Dear KHALID, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Jamie Walker, GM

Dear Terrell, We always strive to leave a lasting impression, so I apologize that your experience with us was just satisfactory. However, your feedback is highly appreciated as it helps us identify our strengths and weaknesses, and ultimately, improve our services. Thank you for taking the time to share your review with us. Sincerely, Jamie Walker, GM

Dear Christy, I'm so happy to hear that you enjoyed your stay. It's encouraging to know you found our rooms nice and comfortable, the location convenient, and the staff helpful. I look forward to sharing your review with the team, and we hope to see you again soon. Best, Jamie Walker, GM

Dear Jeff, Thank you for taking the time to share your review. Upon check-in, a credit card is required for room, tax & incidentals; an authorization occurs to be sure funds are available, but the card is not charged. The balance of this authorization is released upon your departure. I’m sorry that this was not effectively communicated and for any frustration caused. Again, on behalf of the staff and management, I apologize. Sincerely, Jamie Walker, GM

Dear Taylor, We are thrilled to have met your expectations and can't thank you enough for staying with us. The compliments of your review are always welcome, but the best compliment would be a return stay. We hope to see you again! Best, Jamie Walker, GM

Dear Karla, Please accept my sincere apologies for not treating you in a friendly and welcoming manner. There is no number of associates, not even one, that is an acceptable number for the unfriendly treatment of our guests. Thank you for your review, and please know it will be addressed with the team. We hope to see you again on a return visit. Sincerely, Jamie Walker, GM

Dear Ready, We are so appreciative of your review. My sincere apologies for the frustration you experienced due to parking. In the Dallas Downtown area, valet parking is the standard; it is convenient for our guests and still allows them access to their car 24 hours per day. We are glad to offer our guests one option without worrying about city limitations or towing. Thank you for taking the time to write and we look forward to seeing you again. Best, Jamie Walker, GM

Dear Claudia, On behalf of our entire team, thank you for your kind review. It's wonderful to know that your stay was enjoyable. Our associates work hard to provide a pleasant experience, so we appreciate that you took the time to review our hotel. Thank you for choosing us while in the area. Best, Jamie Walker, GM

Dear Latoya, Reviews just don't get any better than this one. Thank you so much for your support of our Tru by Hilton and your spectacular comments regarding your stay from start to finish We loved having you as our guest, and we can't wait to welcome you back! Best, Jamie Walker, GM

Dear Joseph, While it wasn't without flaws, I am glad to hear that your stay was pleasant thanks to our tremendous facility and excellent staff. Thank you so much for taking the time to share these informative words with us and other potential travelers. We hope you consider a return trip for an even better experience next time. Sincerely, Jamie Walker, GM

Dear Justin, Thank you for your time reviewing our hotel; we appreciate your choosing us. We hope to provide you with a WOW experience upon your return to the area. Sincerely, Jamie Walker, GM

Dear Kimberly, Thank you for choosing our Tru by Hilton and sharing your valuable feedback. We want to ensure that we do the best we can for you and all of our guests, so your suggestions for improvement are appreciated. Please consider a return visit in the future. Best, Jamie Walker, GM

Dear Bailey, Our associates make sincere hospitality their priority. We appreciate your kind review and are glad to know you enjoyed our hotel and the level of service we provide. We look forward to seeing you upon your return to the area! Best, Jamie Walker, GM

Dear Kimberly, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Jamie Walker, GM

Dear Joshua, I'm sorry that our accommodations were not to your liking and that our parking fee disappointed you. We do our best to provide a pleasant stay, but we fell short of our goal. Your feedback is welcomed as it encourages improvement for future visits. We hope to see you again to provide the pleasant stay our guests have come to expect and deserve. Sincerely, Jamie Walker, GM

Dear Dohomey, Thank you for your time in reviewing our hotel. We strive to provide a WOW experience, so I regret that your visit was just okay. We appreciate your patronage and hope to impress you on a return visit. Sincerely, Jamie Walker, GM

Dear Christina, I regret our Pet Policy was not effectively communicated to you; please forgive us. This pet fee is used for a deep cleaning upon your departure to restore the room to its original condition and accommodate future guests with allergies. We try to be transparent regarding our fees, so I regret falling short in this area. Thank you for your feedback, as it allows us to improve communications in this area. We hope to host you and your pet again. Sincerely, Jamie Walker, GM

Dear Tammie, We enjoyed hosting you! Thank you for sharing your high opinion of our property with other potential travelers. We appreciate your business and hope you find a reason to return to the area soon. Best, Jamie Walker, GM

Dear Reid, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Jamie Walker, GM

Dear Katherine, It is fantastic to hear that you had a nice stay. Thank you for your five-star review and your patronage. Please come back soon! Best, Jamie Walker, GM

Dear Joy, Thank you for your feedback. We want to ensure that we do the best job we can for you and all of our guests, so your suggestions for improvement are appreciated. We appreciate you choosing our hotel and hope to welcome you back for an even better stay next time. Best, Jamie Walker, GM

Dear jaylynn, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Jamie Walker, GM

Dear Mackenzie, I’m sorry the cleanliness of your shower was not up to our high standards; I have taken note. I appreciate you sharing your sincere review with us and other travelers; this allows us to improve future stays. Our team strives to be your hotel of choice when in the area. Sincerely, Jamie Walker, GM

Dear Mehmet, Thank you for this flawless rating. We enjoyed hosting you and hope to do so again soon. Best, Jamie Walker, GM

Dear Aaron, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Jamie Walker, GM

Dear Yolanda, Your comfort is our top priority, so it's wonderful to know your stay was pleasant overall. We appreciate all your feedback, both positive and areas for improvement, as it allows us to serve our guests better. Thank you for your review and recommendation, and we look forward to your return. Best, Jamie Walker, GM