Eksteriør

Anmeldelser av Novotel Dakar

4 out of 5
Novotel Dakar
Avenue Abdoulaye Fadiga, Dakar

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 40 av totalt 204 anmeldelser." "
Rangering på 8 − Bra. 97 av totalt 204 anmeldelser." "
Rangering på 6 − Grei. 49 av totalt 204 anmeldelser." "
Rangering på 4 − Dårlig. 10 av totalt 204 anmeldelser." "
Rangering på 2 − Forferdelig. 8 av totalt 204 anmeldelser." "

8,0/10

Renhold

7,6/10

Personale og service

6,8/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

6,8/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Romanos

Forretningsreisende, Reiste med familie
Its average but the food is great
Bodde her 1 natt i mai 2024

8/10 – Bra

Tiong

Forretningsreisende, Reiste med en gruppe
The property is a bit old and location is a bit hard to find and not located in an area where you can go shopping or sightseeing.
Bodde her 2 netter i november 2023

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Le personnel du restaurant est au top
Bodde her 4 netter i september 2023
Svar fra Aby Myriam POUYE Service qualité den 29. sep. 2023
Bonjour Nous tenons à vous remercier pour votre retour suite à votre expérience au Novotel Dakar. Ce fut un plaisir de vous accueillir et nous espérons avoir l'occasion de vous revoir prochainement. Cordialement

10/10 – Utmerket

Arlene

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Location! Location! We walked to the museum, Marche kermel to shop and visited other properties for lunch and spa. The beach is really nice outside the back door.
Bodde her 1 natt i august 2023

8/10 – Bra

Benoit

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 8 netter i juni 2023
Svar fra La Réception den 30. juni 2023
Bonjour M. LanciaultTout d'abord , nous vous remercions pour la confiance que vous accordez au Novotel Dakar et d'avoir pris le temps de nous laisser votre avis. Nous espérons que votre séjour s'est bien passé et que nos services ont été à la hauteur de vos attentes. En espérant vous accueillir prochainement, veuillez accepter nos salutations distinguées.Bien cordialementLa Réception

2/10 – Forferdelig

Stephanie

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bonjour Vous avez débité ma chambre deux fois. C est une honte. Deux fois pour une chambre a Dakar. Comment ceci est possible? Veuillez me rembourser immédiatement Bien cordialement
Bodde her 3 netter i mai 2023
Svar fra La Réception den 30. juni 2023
Bonjour Mme Schumacher,Tout d'abord, nous vous remercions d'avoir choisi le Novotel Dakar pour votre séjour. Ensuite , nous vous excusons vivement pour l'expérience vécue concernant le paiement de votre chambre. Soyez rassurée que nos équipes finances feront le nécessaire pour vérifier et apporter une réponse rapide à cette situation.Dans l'espoir que cette expérience n'entache en rien votre fidélité à AccorHotels, veuillez accepter l'expression de nos salutations distinguées.Bien cordialement La Réception

10/10 – Utmerket

Lukas

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly staff, breakfast was yummy, Hotel is located very close to the sea. Room was very clean. People at reception very kind and helpful.
Bodde her 6 netter i april 2023
Svar fra The Reception den 30. juni 2023
Dear Mr Lukas,First of all , we thank you for choosing Novotel Dakar for your stay.We are very happy to read your review and we will share with the staff .We will be happy to welcome you soon again at Novotel Dakar.Best regardsThe Reception.

6/10 – Grei

jean

Bodde her 1 natt i mars 2023
Svar fra M THIARE den 30. mars 2023
Bonjour M JEAN,Nous vous remercions d'avoir choisi Novotel Dakar pour votre séjour.Nous espérons que nous avons pu répondre à vos attentes .Au plaisir de vous accueillir à nouveau, meilleures salutations.M THIARE

8/10 – Bra

Philippe

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 6 netter i mars 2023
Svar fra M THIARE den 30. mars 2023
Bonjour M Philippe,Tout d'abord, nous vous remercions pour la confiance que vous accordez au Novotel Dakar.Votre satisfaction est la meilleures récompense pour nos équipes. Espérant vous accueillir à nouveau , meilleures salutations.Bien cordialementM THIARE

6/10 – Grei

HICHAM

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Renové confortable mais douche mediocre
Très bien mais la douche a une pression trop faible. Pas possi le pour ce prix.
Bodde her 3 netter i februar 2023
Svar fra Aby Myriam POUYE Service qualité den 22. feb. 2023
Bonjour Hicham Merci d'avoir pris le temps de nous écrire suite à votre séjour.C'était un plaisir de vous accueillir, merci de nous avoir fait un retour ne remonterons l'information à notre service technique afin d'améliorer la qualité du service.Nous espérons vous accueillir à nouveau prochainement .Cordialement ,

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
First trip to Senegal
Generally the hotel was clean and well located. The rooms are a decent size and the pool is nice. The absence of a gym was a surprise and means I won’t return. The staff were also quite abrupt, almost rude. Breakfast is expensive.
Bodde her 2 netter i januar 2023
Svar fra Aby Myriam POUYE Service qualité den 31. jan. 2023
Thank you for taking the time to write to us following your stay at Novotel Dakar.We are sorry that the service and the performance were not up to your expectations, and we ask you to accept our most sincere apologies for the behavior of our staff, we take good note of your remarks and thank you again for your feedback We hope to have the chance to see you again Sincerely

8/10 – Bra

Nicholas og CONCORD

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Need a gym
Svar fra Aby Myriam POUYE den 31. jan. 2023
Dear Nicholas We thank you for your comment. We hope you had a good stay at Novotel Dakar. We take well into account your opinion which is very constructive because a gym could improve your experience during your stay. The information will be passed on and the necessary action will be taken on this matter.We hope to welcome you again for a new experience. Sincerely

10/10 – Utmerket

Tracy

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
The staff were so lovely and kind and friendly, nothing was too much trouble. The rooms were average but mostly clean and neat. The food was amazing and buying the breakfasts all in was the best decision we made. All in all this is a lovely little hotel which felt very safe and was comfortable, relaxed and friendly.

8/10 – Bra

Bouna

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Très bon service du personnel et bon emplacement de l’hôtel.
Bodde her 2 netter i oktober 2022
Svar fra Aby Myriam POUYE Service qualité den 2. nov. 2022
Bonjour Bouna Nous vous remercions pour le commentaire que vous nous avez laissé.Revenez-nous vite pour une nouvelle expérience.sincèrement,

4/10 – Dårlig

Benoit

Reiste med partner, Forretningsreisende
Likte: Fasiliteter
Likte ikke: Renhold og personale og service
La climatisation fonctionne mal, on nous facture deux fois la même chose, musique très forte le soir qui nous empêche de dormir et… on laisse entrer le soir des personnes qui ne devraient pas être là et que les enfants ne devraient pas voir. Ce n’est plus le Novotel que l’on connaissait. En fait, ce n’est plus un Novotel.
Bodde her 13 netter i oktober 2022
Svar fra Aby Myriam POUYE Service qualité den 20. okt. 2022
Bonjour Monsieur BenoitNous sommes navrés que l'expérience vécue n'ait pas été à la hauteur de vos attentes, nous vous présentons nos sincères excuses.Les points que vous avez soulevés seront traités avec attention.Votre avis compte, nous tacherons d'apporter les améliorations nécessaires afin de résoudre ces désagréments.Nous espérons avoir la chance de vous accueillir à nouveau et regagner votre confiance.Cordialement.

6/10 – Grei

Akshay

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 4 netter i oktober 2022
Svar fra Aby Myriam POUYE Service qualité den 2. nov. 2022
Bonjour Akshay Merci pour la note.Nous espérons avoir la chance de vous accueillir nouveau prochainement.Sincèrement.

10/10 – Utmerket

Naël

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 5 netter i september 2022

8/10 – Bra

Brian

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The property was affordable. The dining options should reflect more traditional foods.
Bodde her 1 natt i september 2022
Svar fra Rick SANA - Quality Manager den 16. sep. 2022
Dear Brian, We appreciate you taking the time to provide your feedback on Novotel Dakar; it will be of great help to us to continue to improve. Cordially.

6/10 – Grei

Aaron og Fayetteville

Likte: Personale og service
Bodde her 3 netter i august 2022

4/10 – Dårlig

taha

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juni 2022

8/10 – Bra

GABRIELE

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i juni 2022

2/10 – Forferdelig

gibril

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Won’t be going back.
Bodde her 3 netter i juni 2022

10/10 – Utmerket

gibril

Bodde her 1 natt i juni 2022

6/10 – Grei

MOHAMMED

Forretningsreisende
Trop cher pour ce que c’est . Rien à voir avec les Novotel . L’hôtel a besoin d’une remise à niveau
Bodde her 5 netter i mai 2022

8/10 – Bra

Héla

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022
Svar fra Sarah, Chargée de la Qualité den 9. mai 2022
Chère Héla, Nous vous remercions d'avoir pris le temps de nous laisser une note à la suite de votre expérience au Novotel Dakar. Notre équipe a été plus que ravie de vous accueillir et nous sommes heureux que vous ayez passé d'agréables moments à nos côtés. Dans l'attente et au plaisir de vous accueillir de nouveau au Novotel Dakar, nous vous prions de croire, chère Héla, en l'expression de nos sentiments les meilleurs. Bien à vous,

8/10 – Bra

lionel

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Propre,personnels très agréable Je reviendrai bientôt
Bodde her 1 natt i april 2022
Svar fra Sarah, Chargée de la Qualité den 11. apr. 2022
Cher Lionel, Nous vous remercions chaleureusement pour votre appréciation et commentaires à propos de votre expérience au Novotel Dakar. Notre équipe a été plus que ravie de vous accueillir et nous sommes heureux que vous ayez apprécié la propreté des lieux. Votre satisfaction est la meilleure des récompenses et motivation pour nos équipes qui cherchent à vous offrir un service d'une qualité irréprochable au quotidien. De nouveau, nous vous remercions d'avoir pris le temps de nous laisser votre précieux avis, dans l'attente et au plaisir de vous accueillir de nouveau au Novotel Dakar, nous vous prions de croire, cher Lionel, en l'expression de nos sentiments les meilleurs. Bien à vous,

2/10 – Forferdelig

Robert Wilkes

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
I am a fan of the Novotel at Suvarnabhumi airport in Bangkok so I had high hopes. This is among the most expensive hotels in Dakar yet the food service is cafeteria quality ..not up to restaurant standards ..and yet much more expensive than comparable hotels around Dakar. On arriving I was told my room included breakfast so I had the buffet. At checkout this was denied and they insisted I pay a very inflated price for the buffet I would not have taken if not for the statement of their employee. I complained vigorously but amazingly they would not own up to their own mistake. Do not waste you money at this old tired overpriced hotel with terrible service.
Bodde her 1 natt i mars 2022
Svar fra Sarah, Quality Manager den 11. apr. 2022
Dear Robert Wilkes, Thank you for taking the time to write us your review regarding your stay at the Novotel Dakar. Your satisfaction is a priority, this is why your opinion is so important. Our team was more than glad to welcome you and we are more than sorry to read that your experience among us didn't meet your expectations. In ACCOR hotels, we strive to offer you a perfect quality of service. Therefore, be assured that we carefully took notes of the mentionned points in order to improve ourselves and avoid this kind of experience to occur again. The necessary measures will be applied as soon as possible. Thank you again for your precious opinion. And we hope your next visit at the Novotel Dakar to be much more pleasant than the previous one. Sincerely

8/10 – Bra

DEJAK

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
old port and beyond
There was a high level event in Dakar this week. Hotel was fully booked by very demanding guests, leaving early and coming back after 8pm. Hotel team was up to the situation and even organise fine music in bar at pool area. Kudos to them! I read complaints on forums, hotel is OK, maybe Dakar is not for you. Great metropolis in making.
Bodde her 3 netter i mars 2022
Svar fra Sarah, Quality Manager den 11. apr. 2022
Dear DEJAK, Thank you for your great rate and comments regarding your experience at the Novotel Dakar. It's a pleasure to receive your compliments. Our team was more than glad to welcome you, and even more to read that you enjoyed the hotel's evenings and animations. Your satisfaction is the best reward and motivation for our teams in order to keep on offering you a perfect quality of service. Thank you again for taking the time to write us your precious review. We hope your next visit among us to be as pleasant as the previous one. Sincerely,

4/10 – Dårlig

emily aida

Likte ikke: Personale og service
New year Eve plan change or disappointment
I was waiting for a good and space full room that I already book but I get one small room .
Bodde her 1 natt i desember 2021

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Please change the carpets in the rooms
I was given the choice to get either a room with carpet or laminated floor, carpet was very old not so clean. That needs to be changed. Laminated floor was pretty new.
Bodde her 1 natt i desember 2021

6/10 – Grei

Manon

Forretningsreisende
Likte: Personale og service
Likte ikke: Romkomfort
Hotel ist ok Nichts besonderes aber für Dakar einer der besten Sauber Zimmer sind klein
Bodde her 1 natt i desember 2021

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2021

8/10 – Bra

MASAFUMI

Forretningsreisende
Location
Bodde her 2 netter i desember 2021
Svar fra Prosper den 13. des. 2021
Dear MASAFUMI, Many thanks for your rate and comments about your stay at Novotel Dakar. Our team was more than glad to welcome you. Your satisfaction and comfort are our priority in order to keep on offering you a perfect quality of services. We will gladly share your compliments with all our team. Thank you again for taking the time to express your precious opinion and we hope your next visit Novotel Dakar to be as pleasant as the previous one. Sincerely, Prosper, The quality manager

8/10 – Bra

Christian

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel im Herzen von Dakar
Das Hotel liegt zwischen 3 weitere Hotels vom der Accor Gruppe. Ibis und Pullman
Bodde her 5 netter i november 2021

8/10 – Bra

Wojciech

Forretningsreisende
Likte: Romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2021

10/10 – Utmerket

MAKISHA

Reiste med en gruppe
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Thumbs Up
Bodde her 3 netter i oktober 2021

8/10 – Bra

Johan

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 26 netter i mai 2021

10/10 – Utmerket

jose ramon

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i juni 2021

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Novotel Dakar
Un accueil très professionnel et chaleureux.une equipe attentionnée et soucieuse du confort de ses clients. Une cadre valorisant l expression artistique : oeuvre de peintres donnat un cachet particuleir à la réception. Une animation musicale pour la fin de journée. Merci au Directeur pour ce séjour fort agréable
Bodde her 2 netter i februar 2020
Svar fra DG den 27. feb. 2020
Cher CLIENT, Nous tenons à vous remercier pour avoir publié cette merveilleuse appréciation sur votre récent séjour au sein de notre hôtel. Nous sommes heureux de lire que vous avez pleinement profité d'une agréable expérience parmi nous. Merci encore pour votre généreux retour. Ce fut un plaisir de vous avoir parmi nous et nous espérons avoir l'opportunité de vous accueillir à nouveau prochainement. Cordialement, La Direction.

4/10 – Dårlig

Verifisert reisende

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Bodde her 3 netter i februar 2020
Svar fra DG den 26. feb. 2020
Cher Client, Nous vous remercions pour avoir accepté de nous faire ce retour suite à votre séjour parmi nous. Nous sommes désolés de constater, à travers la note (2/5), que vous n'avez pas profité d'une agréable expérience en cette occasion. Veuillez accepter nos plus sincères excuses tout en vous priant de nous faire un retour détaillé afin que nous puissions en savoir un peu plus. Cordialement, La Direction

6/10 – Grei

Mohammed

Forretningsreisende
Likte ikke: Romkomfort
Average hotel
The pillow size was cushion size , overall high priced for the room Express lunch and breakfast not worth the room value
Bodde her 3 netter i februar 2020
Svar fra DG den 19. feb. 2020
Dear Mr Mohammed, Firstly we thank you for your feedback regarding your stay at our hotel. We are really sorry to hear that you did not enjoy the experience in our hotel to the fullest. Please, accept accept our sincerest appologies and rest assured that we have taken good note and we are going to take it into account. Once more we thank you for choosing our hotel for your stay and very much look forward to having the opportunity to serve you again in the future. Yours sincerely, Management Team.

10/10 – Utmerket

Soohyung

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice Hotel
I have been 15 African countries. Novotel Dakar was best hotel between $150 and $200
Bodde her 6 netter i desember 2019
Svar fra DG den 8. jan. 2020
Dear Mr SOOHYUNG, Thank you for the time you spent to share your feedback on your recent stay at our hotel. To considere us as one of the best hotels you stayed at is certainly high praise for us. We thank you for leaving this good appreciation on expedia and hope that your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

10/10 – Utmerket

Lauren

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice business hotel in Dakar
Staff were very helpful. Novotel is a well run, clean, western style business hotel in the heart of dakar. Great pool and breakfast.
Bodde her 3 netter i oktober 2019
Svar fra MANAGEMENT TEAM den 17. des. 2019
Dear Mr LAUREN, Firstly we would like to thank you for the lovely review you shared following your recent stay to our hotel. We are delighted to read that we were able to match your expectations. Thank you for taking the time to write to us and we hope that your next visit will be as pleasant as the previous one. Yours sincerely, Management Team

2/10 – Forferdelig

Nishant

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bad hotel
Where to start. They dont have their own airport transfer. When I asked to arrange they just gave me a local number. No one to carry out your luggage from your car. Took forever to give the room. By the way prices at which I booked at the agent website was different than the prices at the hotel. So they charged me extra. The room they gave me was like stains on WC. Towels lying on the floor. Used paper tissues all over. They changed my room when I blasted on them. Went to the bar. It took 50 mns for a sandwich. And when I decided to go in my room asked the waiter to provide the sandwich there. It took me 3 hours and so many calls to get that sandwich in my room. By the way delivered stale sandwich. Wont recommend this hotel to anyone.
Bodde her 3 netter i oktober 2019

8/10 – Bra

Rahul

Forretningsreisende
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Go for the location
Great location ; good service but oldish rooms Wished they had a gym
Bodde her 2 netter i september 2019

8/10 – Bra

William

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Friendly staff.
Bodde her 5 netter i juli 2019

8/10 – Bra

Sodiomon Bienvenu

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i juli 2019

10/10 – Utmerket

Somer Emre

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 5 netter i juli 2019

10/10 – Utmerket

Tim

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice place.
Nice hotel good amenities and security. I would stay again.
Bodde her 1 natt i juli 2019

10/10 – Utmerket

Timothée

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Novotel is really great
Really great stay at novotel. The dish fried poulpe with lemon was awesome.
Bodde her 6 netter i juli 2019
Svar fra Novotel Dakar den 15. juli 2019
Dear Timothée, We very much appreciate your comments regarding your stay at the Novotel Dakar. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Management Team