Hello Mrs. SarahThank you so much for your kind words! We're thrilled to hear that you had a wonderful solo stay at Secrets Aura and that our amazing staff and excellent service made your visit special. We appreciate your feedback on the food and will work on improving it. It’s great to know that everything else met your expectations. We look forward to welcoming you back for another fantastic stay! We remain at your service

Hello OrbeinThank you for bringing your concerns to our attention. We're currently in the process of renovations, and we're excited to share that we've already completed renovations on all the pool view junior suites. We're now focusing our efforts on upgrading the ocean view rooms to ensure they meet the high standards of our guests. We hope these updates will enhance your future stays with us, and we appreciate your patience and understanding during this process. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We're here to ensure your satisfaction.We remain at your service

Hello Mr. BrianThank you for being such loyal guests and for sharing your feedback with us. We're thrilled to hear that you love your overall experience at our property. However, we're truly sorry to hear about the issues you've encountered with the bathroom facilities. Your comfort and satisfaction are important to us, and we'll make sure to address these maintenance concerns promptly to ensure that your next stay is even more enjoyable. We appreciate your continued support and look forward to welcoming you back for another phenomenal experience!We remain at your service

Hello RuryI'm really sorry to hear that your experience wasn't up to par. Cleanliness and tasty food are so important, especially when you're on vacation. We'll definitely take your feedback seriously and work on making things better. If you ever decide to give us another shot, we'll do everything we can to make sure you have a great time.We remain at your service

Hello Pedro, Thank you for your glowing review! We're thrilled to hear that you had a spectacular experience with us. We hope to welcome you back again soon for another fantastic stay!we remain at your service

Hello JenniderWe're sorry to hear about your recent experience. Your feedback is valuable, and we apologize for any decline in our standards. We're actively working on improvements and hope to have the opportunity to regain your trust in the future.We remain atyour service

Hello DeeannThanks for sharing your experience with us! We're delighted to hear that overall, you had a great time during your visit. However, we're sorry to hear about the inconvenience you faced with the beer not being cold or certain brands being unavailable at times. We'll definitely look into this matter to ensure that it doesn't happen again in the future. Your feedback helps us improve, and we hope to have the opportunity to provide you with an even better experience on your next visit.We remain at your service

Hello Nadahank you so much for sharing your detailed feedback with us. We're thrilled you enjoyed the Preferred experience and our top dining spots. Your praise for Emmanuel, Carolina, Kenia, and Sergio means the world to us!We're sorry to hear about your discomfort with the lack of AC in some areas and the absence of Mexican music. Your comments about the property's condition and disappointing dining experiences are duly noted, and we'll work on addressing these issues promptly.Your feedback is invaluable to us, and we genuinely appreciate your honesty. We hope for the opportunity to welcome you back for a better experience that truly reflects the high standards we aim for. If you return, we recommend revisiting the restaurants you enjoyed most. Thank you for choosing to stay with us, and we hope to see you again soon!I remain at your service

Helo Mrs. CarolynThanks for taking the time to share your feedback with us. We're delighted to hear that you enjoyed our updated rooms – we're constantly striving to provide comfortable and modern accommodations for our guests. However, we're truly sorry to hear that you found the food in the buffet to be lacking compared to your previous experiences. We take all feedback seriously and will certainly pass on your comments to our culinary team for review. Our goal is always to provide a top-notch dining experience, so we appreciate you bringing this to our attention. If there's anything else we can do to improve your experience, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and restore your faith in our culinary offerings in the future.

Hello Mr. RyanThank you so much for sharing your experience! We're thrilled to hear that you had a wonderful honeymoon with us and that you enjoyed the high-quality food and beverage options we offer. Our team works hard to ensure that every guest feels welcome and well taken care of, so it's fantastic to know that you found our staff accommodating. And of course, there's nothing quite like soaking in the beautiful views during your stay. We appreciate your kind words and hope to welcome you back for another memorable visit in the future!Thank you for contacting us

Hello Mr. EdgarWe appreciate your feedback. It's great to hear that you enjoyed the food and the beach. However, we apologize for the inconvenience you experienced with the slow service at the beach bar. We'll address this with our team to ensure prompt and courteous service for all guests. Thank you for bringing this to our attention.We remain at your service

Hello Mr. RandyThank you for recognizing our excellent staff! We're glad you had a positive experience with us.We remain at your service

Hello elizabeth GraceWe're glad you enjoyed the unique swim-up rooms and the excellent customer service. For future bookings, our premium packages offer more restaurant and bar options, including swim-up rooms with direct pool access. Thank you for your feedback, and we hope to welcome you back soon!We remain at your service

Hello Mr. RogerWe're pleased to hear that you found our staff friendly. We're sorry to hear that the food didn't meet your expectations. We appreciate your feedback and will use it to improve. Thank you for bringing this to our attention!We remain at your service

Hello TigranWe're glad to hear you found our staff friendly and accommodating. If there's anything specific you enjoyed during your stay, we'd love to hear about it!

Hello Mr . JasonThank you for sharing your feedback. We're sorry to hear about the issues you encountered. We'll address the concerns about the property's condition and the buffet breakfast availability. However, we're glad our staff, including our waiter, Isabel, and Wendy, provided excellent service. We hope to welcome you back for an improved experience.We remain at your service

Hello KylaI'm really sorry to hear about your disappointing experience at our resort. It's disheartening to learn that we fell short of your expectations and that your stay didn't meet the standards of other Hyatt resorts you've enjoyed. Your feedback is truly valuable to us, and I want to assure you that we take it very seriously.It sounds like there were several issues with the condition of the rooms, plumbing, and overall service, and I apologize for the inconvenience this caused during your stay. We're continuously working to improve our facilities and services, and I'll make sure to pass on your comments to the relevant teams for further review and action.Regarding your room's view, I understand how disappointing it must have been not to have the ocean view you expected. I'm sorry for any confusion or inconvenience caused by this. As for the dining experience, the wait times and limited availability you described are not up to our usual standards, and I apologize for the inconvenience you faced.I'm glad to hear that you found some aspects of your stay comfortable, such as the room temperature and bed quality, but it's clear that we have room for improvement in many areas.I also apologize for the lack of follow-up from our management team. Rest assured, I will address this matter immediately to ensure that you receive the attention you deserve.Thank you for taking the time to share your feedback with us. We remain at your service

Hello Seth McdowellWe're delighted to hear you enjoyed the service provided by our staff. Thank you for your feedback about our property. We're continuously working to improve, and your comments will help us in our renovation efforts.We remain at your service

Hello ricky BurtonWe're glad to hear that you appreciated the location of your room. However, we apologize for any inconvenience caused by the condition of the room and the issues with the AC drain. Your feedback is valuable, and we'll use it to address these concerns. We're sorry that the food options didn't meet your expectations. Should you choose to visit the area again, we understand your interest in exploring other resorts, but we hope you'll consider giving us another chance to provide you with a better experience. Thank you for your review.We remain at your service

Hello GracieWe're pleased to hear that you found your stay overall pleasant due to the convenience of our food, drinks, and beachfront location. However, we apologize for any inconvenience caused by the outdated aspects of our property and any musky smells you encountered. We value your feedback and will use it to make improvements. Thank you for choosing our resort, and we hope to have the opportunity to welcome you back in the future.We remain at your service

Hello BradleyWe're sorry to hear about the issue with the smell in your room and the experience with our concierge. We'll look into this matter to ensure it's addressed properly. However, we're glad to hear that you found our wait staff friendly and helpful, and that you enjoyed the clean beaches. Thank you for recommending the Preferred Club and advising others about claiming beach chairs early. We appreciate your feedback and hope to make your next stay even better.We remain at your service

Hello Mrs. CaseyWe're glad you enjoyed the adults-only atmosphere and our location. However, we're sorry to hear that your dining experience didn't meet your expectations. We understand how important it is to have quality dining options during your stay. We'll take your feedback on availability and food quality into consideration to improve our services. Thank you for your honest feedback, and we hope to have the opportunity to serve you better in the future.we remain at your service

Hello Mrs. TaraHello Mrs. Tara, Thank you for your comments, we apologize for not being able to reach your expectations. We are going to continue working to offer one of the best resorts. I remain at your service

Hello Lior lWe're delighted to hear that you loved Pablo and that your room was very nice and clean every day! Thank you for your kind words. We hope to welcome you back for another great stay soon!We remain at your service

Hello HarliThank you for the perfect score! We're thrilled you had a fantastic experience with us!We remain at your service

Hello Mrs. AngieThank you for your review! We're delighted to hear that you enjoyed your stay with us and found our staff to be super nice. We strive to provide excellent service, and it's wonderful to know that our efforts made a positive impact on your experience. We hope to welcome you back for another great stay soon!We remain at your service

Hello Susan jeanThank you so much for your rating! We're thrilled to hear that you had a wonderful experience during your stay. If there's anything specific you loved or any suggestions you have for us to make your next visit even better, please let us know. We can't wait to welcome you back for another fantastic stay!We remain at your service

Hello Mrs. SarahThank you for your rating, we hope to have the pleasure of hosting you again.

Hello Mr. DiegoWe're truly sorry to hear about your disappointing experience during your recent stay. It's disheartening to learn that your third visit did not meet the high standards set by your previous stays. We sincerely apologize for the issues you encountered.We're sorry for the delay in resolving the issues and for the inconvenience caused. We appreciate your patience and understanding in this matter. Rest assured, we will address these concerns with our maintenance and housekeeping teams to prevent similar occurrences in the future.Your feedback is invaluable to us, and we take it seriously as we strive to continually improve our services and accommodations. We hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve. If you do decide to return, please don't hesitate to reach out directly, and we'll ensure a much more pleasant stay for you.We remain at your service

Hello Mrs. CarrieWe're thrilled to hear that you enjoyed the food, accommodations, and excellent service! Thank you for your positive feedback. We hope to welcome you back for another wonderful stay soon!We remain at your service

Hello Mr. ArmandoWe apologize for the inconvenience you experienced during your stay. It's disheartening to hear about the issues with your room and the difficulties you faced. Your feedback is important to us, and we'll address these issues to ensure they are resolved for future guests. We appreciate your understanding and hope you'll consider giving us another chance in the future.We remain at your service

Hello JesseWe're sorry to hear about situation in in your room. That's not the experience we want for our guests. We'll address this issue immediately to ensure it's resolved for future guests. We're glad to hear that you found our staff great. We appreciate your feedback about breakfast options and will take it into consideration for improvement. Thank you for bringing these issues to our attention. We hope to welcome you back for a much more comfortable stay in the future.We remain at your service

Hello Mrs. MarisaWe're sorry to hear about the inconvenience you experienced with your room upon arrival. We apologize for any frustration caused by the initial room and the delay in getting a better one. Your feedback is valuable, and we'll use it to improve our processes to ensure a smoother experience for our guests in the future. We're glad to hear that overall you had a good vacation, and we hope to welcome you back to the preferred area for a much more enjoyable stay.We remain at your service

Hello PatriciaThank you for your wonderful feedback! We're delighted to hear that Raefeal, Su, and Carlos made your stay special. We'll be sure to pass along your kind words to them. We're grateful for your recognition of our team members and their dedication to providing excellent service. We hope to welcome you back for another fantastic stay soon!We remain at your service

Hola señor Jill, Gracias por su calificación, nos llena de felicidad el ver que alcanzamos sus expectativas, Esperamos poder recibirlo de nuevo.saludos

Hello Donald WalterWe apologize for the inconvenience of not having hot water during your stay. We understand how important this is, and we're sorry for the discomfort it caused. Rest assured, we're taking steps to address this issue to ensure it doesn't happen again in the future. We appreciate your understanding and hope to welcome you back for a much more comfortable stay.We remain at your service

Hello Zachary Scot,Thank you for sharing your rating, we are going to continue working to offer the best experience to all our guests. We remain at your service

Hello JeanWe're sorry to hear about your experience. We apologize for the issues with the property. Your feedback is valuable, and we'll address these issues to ensure a better experience for our guests in the future. We hope you'll consider giving us another chance to provide you with a more enjoyable stay.We remain at your service

Hola señorita Alexa, Gracias por su calificación, esperamos poder recibirla de nuevo en un futuro cercano.saludos

Hello Mrs. TheresaThank you for your feedback. We're sorry to hear this Secrets resort didn't meet your expectations. We appreciate your comments about the staff and will address them. We're glad you enjoyed the Easter celebration, restaurants, food, and beach. We apologize for the issues with the nightly shows, inaccurate app information, and lack of communication about the drink of the day. We'll work to improve these areas. We're pleased you liked your room and the attentive housekeeping. We hope to welcome you back in the future for a better experience.We remain at your service

Hello AliceWe're thrilled to hear that you had a great time at our resort! Thank you for sharing your positive experience with us. We're glad you enjoyed your stay with us. If you ever decide to explore beyond the resort, we'd be happy to provide recommendations or assistance. We hope to welcome you back for another fantastic stay soon!We remain at your service

Hola señor HoracioAgradecemos mucho que haya compartido su experiencia con nosotros. Lamentamos escuchar que su estancia no fue excelente debido a algunos inconvenientes. Valoramos mucho sus sugerencias y comentarios sobre el personal de meseros, la humedad en la habitación, el aire acondicionado y los alimentos. Tomaremos en cuenta todas sus observaciones para mejorar nuestros servicios. Lamentamos los problemas con el menú de room service y el café con leche deslactosada.Nos complace saber que, a pesar de los inconvenientes, considera que nuestro lugar es un buen destino para descansar. Trabajaremos arduamente para garantizar una experiencia más positiva en el futuro. Esperamos darle la bienvenida de nuevo y mostrarle el nivel de excelencia que espera de nosotros.Quedamos a su disposición

Hello Mr. RobertThank you for sharing your feedback with us, We're always working on improvements. Currently, we've finished renovating all the pool view rooms, and we're now focusing on the open areas. After that, our plan is to start renovating the ocean view rooms. We'll take your comments on board and strive to make your next visit even better. We hope you'll consider visiting us again in the future!We remain at your service

Hello Manon,Thank you for sharing your experience! We're delighted to hear that you found our staff really friendly everywhere, from reception to servers and housekeeping. We're glad you enjoyed the food at our à la carte restaurants and that you didn't feel the need for the Preferred Club this time. The sky bar and its wonderful sunsets are indeed a highlight! We appreciate your suggestions about having more live musicians to enhance the atmosphere, and we'll definitely consider incorporating more local music. We hope to welcome you back soon for another amazing experience!We remain at your service

Hello Mr. Tyrone RichardThank you for sharing your experience with us! We're glad to hear that you enjoyed many aspects of your stay, including the clean and well kept beach, wonderful views, and plenty of dining options.We're thrilled to hear that Zayra from our entertainment team made such a positive impression on you. She truly is a treasure, and we're delighted that she made you feel special during your stay.We're sorry to hear that you found the beach water to be rocky, as you know we are close to the best reefs in Cozumel and we are in a natural protected area.We're glad you found your room spacious and comfortable, and we would be delighted to welcome you back again in the future. If you do decide to visit us again, please don't hesitate to let us know if there's anything we can do to make your stay even more enjoyable.We remain at your service

Hello CaitlynThank you for taking the time to leave your review and rating. Your feedback is important to us, and we're always looking for ways to improve our services. If there are any specific details you could provide about your experience, it would greatly assist us in addressing any areas that need attention.We remain at your service

Hola señorita Gilmat AzucenaMuchas gracias por compartir su experiencia con nosotros! Nos alegra mucho saber que nuestro personal fue atento y amable, y que las instalaciones estuvieron limpias y el cuarto muy bonito. Tomaremos en cuenta su sugerencia sobre la remodelación de la zona Preferred y sobre los tiempos de espera en el restaurante Bordeaux. Gracias por tomarse el tiempo de compartir su retroalimentación y esperamos pueda darnos una nueva oportunidad en el futuro.Quedamos a su disposición

Hello Mrs. JasneeWe're so glad to hear that our staff made your stay enjoyable and were there for anything you needed! We're sorry about the room you got. We have considered your feedback as we work on improvements. We hope you can give us a second opportunity in the future.We remain at your service

Hello Mrs. SharonWe're delighted to hear you enjoyed your stay! Thank you for your positive feedback about our friendly staff, beautiful beach, clean pools, and good food. We hope to welcome you back again soon!We remain at your service