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Anmeldelser av Comfort Suites

2.5 out of 5
Comfort Suites
705 Museum Rd, Conway, AR

Anmeldelser

8,2

Veldig bra

Rangering på 10 − Utmerket. 463 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 283 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 128 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 78 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 1001 anmeldelser." "

8,4/10

Renhold

8,6/10

Personale og service

7,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Trond

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort

6/10 – Grei

Charlie og RALEIGH

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Part of the motel was under renovation. Our room has been complete, but was lacking a thermostat Overall, stay was fine, but we did not get breakfast because the cook was late
Bodde her 1 natt i mai 2024

6/10 – Grei

Stacy

The room was very nice and freshly redone. The hotel is under renovation
Bodde her 1 natt i mars 2024

6/10 – Grei

Ronald

Reiste med familie
Likte: Personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Front Desk Guy was great. No parking. A little dirty.
Bodde her 1 natt i mai 2024
Svar fra AGM den 10. mai 2024
Thank you for your stay. Devon is one of our best Front Desk Agents

10/10 – Utmerket

Marcia

Bodde her 1 natt i april 2024
Svar fra AGM den 10. mai 2024
thank you

10/10 – Utmerket

Vanessa

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay and staff was great
Svar fra AGM den 20. apr. 2024
Thank you for visiting the online survey. We thank you for staying with us here.

6/10 – Grei

Viola

Reiste med familie
Likte: Fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
It was an easy and cheap find for 2 queens and a pull out couch. The hotel is currently under construction. My only complaint would be that the walls are extremely THIN you could hear people talking in their rooms all the down the hallway. You can hear every little thing. I was on the top floor, #3.
Bodde her 1 natt i april 2024
Svar fra AGM den 8. apr. 2024
Thank you for your stay. I do hope we see you again.

8/10 – Bra

Shelly M

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always stay here when in town, Just little noisy since doing renovations
Svar fra AGM den 22. mars 2024
Thank you for staying with us. I do apologize for the noise during renovations.

6/10 – Grei

Melissa

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra JH den 18. mars 2024
Thank you

4/10 – Dårlig

Sharron

Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
In the midst of remodeling. POOR choices on upgrades!
Bodde her 2 netter i mars 2024
Svar fra JH den 18. mars 2024
Thank you for staying

8/10 – Bra

Angelique

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The hotel says indoor pool. However, the pool closed until May. The only ice machine is on the first floor making it very inconvenient. But, I have to say that he staff was friendly and it was very clean for there being an entire floor under renovation. The renovated room we had was very nice and the bed seemed to be brand new.
Bodde her 1 natt i mars 2024
Svar fra JH den 18. mars 2024
Thank you for staying. We apologize for pool closed, it also is under renovations. And yes, bed is brand new.

6/10 – Grei

Mo

Reiste med familie
Likte: Personale og service
It is being remodeled. There were several pieces of furniture and a lamp broken in the room. Cleanliness was lacking but seemed to be due to the construction going on.
Bodde her 2 netter i mars 2024
Svar fra JH den 23. mars 2024
Thank you for staying. We are currently under renovations, and should be completed by June 2024. We get deliveries couple times a week for the room furniture. All the lamps in the rooms are being replaced soon as they arrive. All furniture, flooring, lamps, window coverings, bathroom tubs, showers, sinks, counters, mirrors, etc. have all been replaced by all new. Once renovations are completed, the rooms will be 100% new, with no old furniture.

4/10 – Dårlig

Josh

Likte ikke: Personale og service
Bodde her 2 netter i mars 2024
Svar fra JH den 18. mars 2024
Thank you for staying

10/10 – Utmerket

Daniel

Likte: Renhold og overnattingsstedets bygg og tilstand
Super friendly staff. Clean and comfortable. Would stay again!
Bodde her 1 natt i februar 2024
Svar fra AGM den 27. feb. 2024
Thank you for staying.

10/10 – Utmerket

Kimberly

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I would stay here again.
Bodde her 2 netter i februar 2024
Svar fra AGM den 27. feb. 2024
Thank you for staying.

4/10 – Dårlig

Britney

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This property was very dated, air conditioning struggled, bathroom was dirty, WiFi signal was awful.
Bodde her 2 netter i februar 2024
Svar fra AGM den 19. feb. 2024
Thank your for staying.

10/10 – Utmerket

Casey

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
3rd floor is under construction
Bodde her 1 natt i februar 2024
Svar fra AGM den 19. feb. 2024
Thank you for staying.

4/10 – Dårlig

Lisa

Forretningsreisende
Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Many other options in Conway
This hotel is under construction so they could not honor my top floor room request. Could hear every step from neighbors upstairs. Fire alarms were not working when I arrived which I thought was dangerous. The room I had on the first floor was so outdated. Curtains and lampshades were falling apart due to dry rot. Exterior light shines directly in the window. Space seemed clean. Even though signs in the bathroom said they would only clean upon request, they cleaned my room after the first day. I would have liked to know someone would be entering my room while I was gone. Breakfast was your typical microwaved synthetic foods. Location is a little sketchy.
Bodde her 4 netter i januar 2024

2/10 – Forferdelig

Sammanthia

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Search Elsewhere
If you’re looking for a place to stay in Conway search elsewhere. This place is nothing like the pictures claim. Lobby was nice. The man who checked us in was super friendly. Claimed to have a nice city view. Yes, of the interstate which was loud all night long. Fire alarm beeping every few seconds, and the rooms are paper thin. We got to hear the person snoring next to us all night long. Towels were dirty, chair looked like it needed trashed. Pool is not open! They refuse to make it right at all. I’m serious when I say search elsewhere.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Alicia

Reiste med familie
Likte: Renhold, personale og service og romkomfort
Good hotel great service
The hotel was under renovation but was very well kept and clean. We were disappointed to hear that the pool heater was out but happy with the size of the room for our family and the customer service.
Bodde her 1 natt i februar 2024
Svar fra AGM den 9. feb. 2024
Thank you

4/10 – Dårlig

Teresa

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Room was hot. Desk person came up but said there was really nothing she could do about it. Pool was cold and infested with spiders so couldn’t be used. Sunday morning breakfast person had breakfast closed down before stated ending time.
Bodde her 2 netter i januar 2024
Svar fra AGM den 9. feb. 2024
Thank you for taking the time to leave us a review. Your feedback is important to us. We are currently under renovations and once completed our pool will reopen.

10/10 – Utmerket

Elvis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra AGM den 9. feb. 2024
Thank you

4/10 – Dårlig

Alyssa

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
We were disappointed that we reserved this hotel because it was advertised online that they have a heated indoor pool, yet when we arrived we were told that the pool room was very cold and the water was like ice. We told the clerk that online it said it was heated and she replied that they have been trying to get Choice hotels and third party booking companies to remove the phrasing “heated pool” but have had no luck. We stayed because it was past the refund window, but ended up having to take our kids to a local urban air so they would have something fun to do (since we had hyped them up with swimming). We live in the same town as this hotel but just wanted something fun for the kids to do that felt like a mini-vacation. Pretty bummed with the overall experience.
Bodde her 1 natt i januar 2024
Svar fra kh den 30. jan. 2024
Thank you for your review. We apologize that your stay was not satisfactory. We hope after renovations you will give us another chance.

4/10 – Dårlig

Adriana

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The bathtub is dirty and very noise.
Bodde her 1 natt i januar 2024
Svar fra kh den 30. jan. 2024
Thank you for your review, it lets us know where we need to improve. We apologize for the bathtub being dirty.

2/10 – Forferdelig

Megan

Reiste med partner, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
Not having another hotel to go to an everything do to this one being booked, an what we had planned financially we weren't able to just cancel an go to another one. We travled out of state to here so being tired influenced us to try it anyhow. We were there visiting family and than also to visit my grandparents at the cemetery. We didnt buy xmas this year because we saved for this trip the pool an the nearby movie theatre. Urban Air was plans for our children to make up for xmasThe whole reason we reserved the hotel is so our kids could swim indoor while there for the weekend. But upon our arrival was informed it was cold an no heater. Boys seemed likebthey couldbhandle the cold. Even tried to still swim. But after jumping in they immediately got out. They thought it would be cold but not that cold. They were bored. An that was sad. The lamp shades in the room were busted. The blanket at the top was ripped open so we spun it around. There were holes all in the bottom of the curtain. The alarm deal flashed. The water when you turn on flows brown at first. Breakfast gets crowded an there wasnt enough food put out for all pr it wasnt kept eye on very well when low. Ive never cancled hotels so didnt even know how to. But if i could have i would have. Spent as much money an should have just went to the Best Western in Loanoke or somewhere. In the end i did manage to get some sleep. But over all my family didnt have a pleasant stay. Maybe ill try the hotel again after repairs are
Bodde her 2 netter i desember 2023
Svar fra AGM den 16. jan. 2024
We do thank you for your stay and we also apologize for not meeting up to your expectations. We are currently under renovations. Unfortunately we cannot do anything about the smoke alarm, we have asked the installers, and they have said the blinking lets us know that it's working. If no longer blinks then batteries need to be changed.

2/10 – Forferdelig

Jessica

Bodde her 2 netter i desember 2023
Svar fra AGM den 9. feb. 2024
Thank you

8/10 – Bra

Ashlee

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice stay
Most of the staff was pleasant and knowledgeable.. construction going on and the pool was out of order. Overall stay was nice
Bodde her 5 netter i desember 2023
Svar fra AGM den 9. feb. 2024
Thank you

4/10 – Dårlig

Dawn

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Pool broke
Clean, friendly, comfy. The pool wasn’t working and were not told about it when checking in. Ended up leaving since that was one reason for staying
Bodde her 1 natt i desember 2023
Svar fra AGM den 9. feb. 2024
Thank you for staying. We do apologize for pool not working. It will be up and running again once renovations are completed.

10/10 – Utmerket

Belinda

Bodde her 3 netter i desember 2023
Svar fra AGM den 16. jan. 2024
Thank you for your stay

6/10 – Grei

Aaron

Forretningsreisende
Likte: Renhold og romkomfort
Bodde her 2 netter i desember 2023
Svar fra AGM den 16. jan. 2024
Thank you for your stay

4/10 – Dårlig

Rudy

Reiste med partner
Likte ikke: Fasiliteter
Light on fire alarm strobed every 5 seconds sending out stream of light …couldn’t sleep! Sofa & chair need to be trashed cushions flat & appeared dirty. Carpet had large burn. Window treatments had holes. Carpet in Hallway in need of repair. Ladies at front desk not at all friendly! Young man who checked Us in very friendly & polite. Bed comfortable. Won’t be staying there on future trips
Bodde her 1 natt i desember 2023
Svar fra AGM den 16. jan. 2024
We do apologize for your stay. We are currently under renovations and everything is being replaced.

10/10 – Utmerket

Amber

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No issues
Bodde her 1 natt i desember 2023
Svar fra AGM den 16. jan. 2024
Thank you for your stay

10/10 – Utmerket

Beverly

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excelente y buena ubicación
Bodde her 4 netter i november 2023

10/10 – Utmerket

Bryan

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i november 2023
Svar fra JH den 4. des. 2023
Thank you

2/10 – Forferdelig

Michael

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible loud room!!!
Room faced on I-40. The road noise was loud all night. Hard to sleep. There were many rooms available across the hall away from the highway. I have no idea why I was given a terrible room?
Bodde her 1 natt i november 2023
Svar fra JH den 2. des. 2023
Thank for visiting the online survey. Your feedback is important to us. Unfortunately we can't move the interstate, with you on the interstate side, I'm guessing you booked a double queen suite, which our queen suites are on the highway side. The single Kings are on the opposite side. I do apologize that you did not get a good night sleep.

6/10 – Grei

Dana

Reiste med familie
Likte: Personale og service og fasiliteter
Staff was very friendly. Was upset because when booking i asked if the indoor pool was open. And yes it was, but it was freezing. Not able to turn the heat on because causes condensation on windows and has caused the ceiling to collapse three times. They plan on making it an outdoor pool only. Breakfast was good. Room clean and comfortable.
Bodde her 3 netter i november 2023
Svar fra JH den 30. nov. 2023
We do apologize for the miscommunication on the pool. They are getting a new heater, and it will be put on soon as the new one arrives.

8/10 – Bra

Susan

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
For the price point, it was actually nicer than I was expecting.
Bodde her 3 netter i november 2023
Svar fra JH den 29. nov. 2023
Thank you.

2/10 – Forferdelig

Michelle

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Sick children in the employee only food prep area; bug bites after sleeping in the bed—itchy weekend. Left before reservation early to find a hotel without cleanliness issues.
Bodde her 3 netter i november 2023
Svar fra JH den 29. nov. 2023
I do apologize.

10/10 – Utmerket

Rebecca

Bodde her 1 natt i november 2023
Svar fra AGM den 16. jan. 2024
Thank you for your stay

10/10 – Utmerket

Brittany

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra AGM den 16. jan. 2024
Thank you for your stay

10/10 – Utmerket

kaylin

Bodde her 2 netter i november 2023
Svar fra AGM den 16. jan. 2024
Thank you for staying

4/10 – Dårlig

Thai

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Aged hotel
Bodde her 1 natt i november 2023
Svar fra JH den 22. nov. 2023
Thank you.

10/10 – Utmerket

Johnnisha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i november 2023
Svar fra JH den 22. nov. 2023
Thank you

10/10 – Utmerket

Cedric

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i november 2023
Svar fra AGM den 20. nov. 2023
Thank you for your stay. We hope to see you again

10/10 – Utmerket

Christina

Forretningsreisende
The people who worked there was super nice and helpful. Great rooms for the price. And super clean
Bodde her 3 netter i november 2023
Svar fra AGM den 13. nov. 2023
Thank you for reviewing our online survey. We appreciate you staying with us, and we hope to see you again.

10/10 – Utmerket

Belinda

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i november 2023
Svar fra AGM den 13. nov. 2023
Thank you for staying, we do appreciate and value each and everyone of our guest. We hope to see you again.

2/10 – Forferdelig

Sam

Likte ikke: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Terrible
This has to be the worst hotel experience that I have ever had, and I have traveled extensively over the years for both business and pleasure. There was almost nothing positive to report. 1. It took several times to find key cards that would actually open the door. 2. When we got in the room, it must have been 85 degrees when the thermostat showed 68. The only way to control the temperature was to turn it off. 3. My wife started to take a shower and water sprayed all over the bathroom. The shower head was loose where it connected to the incoming water. I was able to tighten it up a little to help the situation. 4. This stay was during the World Series and I planned to watch the game which was on FOX broadcast network. That channel was not even available on their television. 5. The next morning I went down for coffee. There were two pots in the breakfast area. One of them was empty and the other was cold. The attendant was sitting in the adjoining room playing with her phone instead of keeping everything in order.
Bodde her 2 netter i oktober 2023
Svar fra AGM den 5. nov. 2023
Thank you for your feedback. Your feedback will be reviewed by higher management. I personally want to apologize for the experience you had. We will be looking into each one of the issues you reported. We want our guest to be happy once they leave, and if the guest aren't happy, then we work harder to make things right.

8/10 – Bra

Donna

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room clean, linens fine. Furniture old , very outdated and it shows! Very poor lighting in room and food area!
Bodde her 1 natt i november 2023
Svar fra AGM den 5. nov. 2023
Thank you for your feedback. We hope to see you again.

10/10 – Utmerket

Betty

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i oktober 2023
Svar fra AGM den 1. nov. 2023
THANK YOU

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i oktober 2023
Svar fra AGM den 1. nov. 2023
We would like to thank you for visiting. We hope you enjoyed your stay. Hope to see you again soon.