Eksteriør
Sjekk tilgjengelighet

Anmeldelser av The Westin Cleveland Downtown

4 out of 5
The Westin Cleveland Downtown
777 Saint Clair Ave Ne, Cleveland, OH

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 556 av totalt 1010 anmeldelser." "
Rangering på 8 − Bra. 212 av totalt 1010 anmeldelser." "
Rangering på 6 − Grei. 118 av totalt 1010 anmeldelser." "
Rangering på 4 − Dårlig. 67 av totalt 1010 anmeldelser." "
Rangering på 2 − Forferdelig. 57 av totalt 1010 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Daniel

Reiste med partner
Likte: Renhold og fasiliteter
Service was average. Cleaning supplies were left in room and there was no shower soap in the container.
Bodde her 1 natt i mai 2024

6/10 – Grei

calvin

Reiste med partner
Likte: Personale og service
Noisy
Bodde her 1 natt i mai 2024

6/10 – Grei

Christina and Andrew

Reiste med partner, Forretningsreisende
Likte: Personale og service
The beds were not comfortable at all. The upper parking garage ceiling looks like it was falling apart. Very dimly lit hallways . Fridge wasn’t cold at all and the safe was broken . The view of the lake was nice though . You could hear everything going on in the walkway and other peoples rooms as you’re walking by.
Bodde her 2 netter i mai 2024
Svar fra Jennifer H. - Director of Front Office den 26. mai 2024
Thank you for taking the time to rate our hotel. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

2/10 – Forferdelig

Dongxu

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bedbugs！！！
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Rejean

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mai 2024
Svar fra Jennifer H. - Director of Front Office den 26. mai 2024
Thank you for taking the time to share your feedback with us. It is greatly appreciated. We look forward to welcoming you back in the future. Thank you for staying with us.

4/10 – Dårlig

Lexi

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
the check in staff was incompetent and gave not only me but the 2 guests in front of me a hard time checking in, they had no idea what to do with check ins. then my room was dirty and the ceiling in the bathroom was falling apart due to moisture and mold that has never been fixed or treated. i would not recommend this hotel if you have other options to stay at.
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 23. mai 2024
Thank you for staying with us and your feedback is important. I am sorry about your bad experience and didn't exceed your expectation. Hopefully on your next stay you will have a better experience.

8/10 – Bra

twyla

Reiste med partner
Likte: Overnattingsstedets bygg og tilstand
Property restaurant under renovations Room missing items such as empty bodywash for 3 days but staff was super friendly would stay again the rate was good
Bodde her 3 netter i mai 2024
Svar fra Joanne- Front Office Manager den 21. mai 2024
Thank you for staying with us and your feedback is very important.

6/10 – Grei

Rafael

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold
Great staff, great location, bed was good. Very poor cleaning... the room was not clean when we checked in. Thick layer of dust on furniture, hair and crumbles on the carpet, clearly not vacuumed. We called the front desk and they sent someone to clean the room. This is very basic, and looking at other reviews, doesn't seem to be a one-off.
Bodde her 2 netter i mai 2024
Svar fra Joanne- Front Office Manager den 21. mai 2024
Thank you for staying with us and your feedback is very important.

10/10 – Utmerket

carey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property. In the heart of downtown. Our suite had a view of the Lake and Brown’s stadium. The staff is also excellent! Highly recommend
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 20. mai 2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 – Utmerket

Elaine

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was very nice and attentive. I appreciate thoroughness of the staff.
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 19. mai 2024
Thank you for staying with us and your feedback is very important.

10/10 – Utmerket

Abraham

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nice hotel its very classy
Bodde her 2 netter i mai 2024
Svar fra Joanne- Front Office Manager den 19. mai 2024
Thank you for staying with us and your feedback is very important.

4/10 – Dårlig

MIGUEL CARLO

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 19. mai 2024
Thank you for staying with us and your feedback is very important.

8/10 – Bra

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A little outdated but overall a decent establishment.
Bodde her 2 netter i mai 2024
Svar fra Joanne- Front Office Manager den 18. mai 2024
Thank you for staying with and your feedback is very important.

8/10 – Bra

steve

Bodde her 1 natt i mai 2024
Svar fra Jennifer H. - Director of Front Office den 16. mai 2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 – Utmerket

Carm

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Westin Downtown Cleveland was a great experience! I definitely would stay again.
Bodde her 2 netter i mai 2024
Svar fra Joanne- Front Office manager den 13. mai 2024
Thank you for staying with us and your feedback is very important.

10/10 – Utmerket

Autumn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I only stayed a night but, checkin was easy and the staff and room were nice. It was a quiet stay.
Bodde her 1 natt i mai 2024
Svar fra Jennifer H. - Director of Front Office den 9. mai 2024
Thank you for your positive feedback. I am so happy to hear that you had a great experience while staying with us. We hope to see you back again in the future. Thank you for staying with us.

10/10 – Utmerket

Laurie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Jennifer H. - Director of Front Office den 9. mai 2024
Thank you for your positive feedback from your recent stay. Thank you for staying with us.

10/10 – Utmerket

George

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 7. mai 2024
Thank you for staying with us and sharing your feedback to us.

10/10 – Utmerket

kathryn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was walking distance to The Rock & Roll Hall of Fame, restaurants, stadiums, and shopping. Staff was extremely friendly and helpful. Wonderful hotel experience.
Bodde her 2 netter i mai 2024
Svar fra Joanne- Front Office Manager den 7. mai 2024
Thank you for staying with us and sharing your feedback to us.

10/10 – Utmerket

Danielle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Joanne- Front Office Manager den 7. mai 2024
Thank you for staying with us and sharing your feedback to us.

2/10 – Forferdelig

Mike

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Outdated and very dark,even in the bathroom.decore is bad and clashes,staff at the desk were rude
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 7. mai 2024
Thank you for staying with us and sharing your feedback to us. We apologize that we didn't exceed your expectations.

6/10 – Grei

Jamie

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Super friendly staff!!!!!!!! Loved the view from my room!!!! Bed was not comfortable The room could have been cleaner
Bodde her 1 natt i mai 2024
Svar fra Joanne- Front Office Manager den 7. mai 2024
Thank you for staying with us and sharing your feedback to us.

4/10 – Dårlig

Tim

Bodde her 3 netter i april 2024
Svar fra Joanne- Front Office Manager den 23. mai 2024
Thank you for staying with and your feedback is very important.

8/10 – Bra

susan

Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 22. mai 2024
Thank you for your positive feedback. Thank you for staying with us.

6/10 – Grei

Chelsea

Likte: Personale og service og overnattingsstedets bygg og tilstand
Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 5. mai 2024
Thank you for your feedback. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 – Utmerket

Rene

Bodde her 1 natt i april 2024
Svar fra Joanne- Front Office Manager den 21. mai 2024
Thank you for staying with us and your feedback is very important.

10/10 – Utmerket

Gitta Sonia

Bodde her 4 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 1. mai 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

Lisa og Stoughton

Bodde her 2 netter i april 2024
Svar fra Joanne- Front Office Manager den 20. mai 2024
Thank you for staying with us and sharing your feedback. Hope to see you again.

10/10 – Utmerket

William

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very impressive gym. Also, the staff was quite friendly and helpful.
Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 1. mai 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

SHINGO

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
all good
Bodde her 5 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 26. apr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

Robert

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice spot
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 26. apr. 2024
Thank you for your positive feedback. Thank you for staying with us.

8/10 – Bra

Laura

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All set
Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 26. apr. 2024
Thank you for your feedback. Thank you for staying with us.

10/10 – Utmerket

Barbara

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Valet parking, quiet, easy check-in. Beautiful room. Room service great. Food delicious.
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 25. apr. 2024
Thank you for such positive feedback from your past stay. Thank you for staying with us.

8/10 – Bra

Candice

Bodde her 3 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 16. mai 2024
Thank you so much for your feedback. Thank you for staying with us.

10/10 – Utmerket

Michele

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Every time we come to this hotel, our bellhop Camry or Camron (not quite sure of the name)...is the best to us. The ladies checking us in were fine, nothing exciting there, but people come back for employees that go above and beyond. He did!!
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 25. apr. 2024
Thank you for your positive feedback and name mention for Camarae. We will be sure to share your comments with him. Thank you for staying with us.

2/10 – Forferdelig

Matthew

Reiste med familie
I got food poisoning in the restaurant and there was a drunk lady that kept knocking on our door it was awful and I want a full refund
Bodde her 1 natt i april 2024
Svar fra Joanne- Front desk Manager den 22. apr. 2024
I am sorry to hear about your experience from the restaurant. Can you call the hotel, and do you remember what you've ordered so I can check your receipt and discuss this to our restaurant outlet?

8/10 – Bra

Brian

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel itself was fine. The attached restaurant had a lot to be desired. I don’t know if we caught them at a bad time, but the service was very slow...it took a half hour to get our drinks, 2 hours for food (and was told after an hour they ran out of 1 item we ordered). The manager never came out to apologize but the waitress did apologize on their behalf and did comp a round of drinks.
Bodde her 1 natt i april 2024
Svar fra Joanne- Front desk Manager den 22. apr. 2024
I am sorry to hear about your past stay experience. I will address your concerns to our restaurant outlet manager. Again, I do apologize and thank you for staying with us.

10/10 – Utmerket

Staci og Massillon

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was within walking distance from our concert.Great view from our room.
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 21. apr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

Melanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great location & food.
Bodde her 1 natt i april 2024
Svar fra Jennifer H. - Director of Front Office den 21. apr. 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

Todd

Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Kim, at the front desk, was absolutely delightful and helpful. She was friendly and so welcoming.
Bodde her 1 natt i april 2024
Svar fra Joanne- Front Office Manager den 15. apr. 2024
Thank you for staying and choosing our hotel. Your feedback is very important.

8/10 – Bra

Chandra Sekhar

Likte: Renhold og personale og service
Old building and elevator keeps shaking.
Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 14. apr. 2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 – Bra

diane

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Property was convenient and walkable to attractions we were visiting.
Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 14. apr. 2024
Thank you for your positive feedback. Thank you for staying with us.

2/10 – Forferdelig

Peter

Reiste med partner
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
This property provided 1-star amenities for a 5-star price (600/night). I am taking into account the fact that on April 8 they were, I guess, full to capacity with Final Four fans and eclipse tourists, and didn't have the staff to handle everyone. And charged a surge price. So I don't blame the staff for not cleaning our room, or closing down breakfast half an hour early because they couldn't take any more orders, or being way too stingy with towels, washcloths, coffee cups, etc. I blame management for overbooking the hotel and not planning for the situation. Anyway there were plenty of other permanent issues, like: the room service number printed on the menu apparently rang someone's office, not the proper phone (also there are no beverages on the menu, not even orange juice); the phone turned itself off and gave no dial tone a couple of times (charging issue?); the rugs are hideous (room and hallway); the safe is on the bottom shelf and you have to crawl on the floor to use it; the drain plug in the bathroom sink hasn't been designed with a plunger to open or close it, even though there is a rod under the sink to do that, but attached to nothing; and you know how if you go to any motel off the interstate there is a binder that tells you how the phone and TV and lights and laundry work, and what the local attractions and restaurants are, and so on? Nothing like that at the Westin. Some manager really should book a room anonymously and think about, is this really our best?
Bodde her 2 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 14. apr. 2024
Thank you for your feedback. I am so sorry that we did not exceed your expectations while staying with us. Your comments will be reviewed by our leadership team and will help us as we continually work to improve our guest experience. Thank you for staying with us.

8/10 – Bra

Stuart Bart og Richmond Hill

Bodde her 3 netter i april 2024
Svar fra Jennifer H. - Director of Front Office den 1. mai 2024
Thank you for your positive feedback. Thank you for staying with us.

10/10 – Utmerket

cate

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very clean and quiet. Walkable to rock hall
Bodde her 1 natt i mars 2024
Svar fra Joanne-Front Office Manager den 7. apr. 2024
Thank you for staying with us and your feedback is very important.

6/10 – Grei

Daniel

Reiste med familie
Likte: Personale og service
Close to everything
Bodde her 3 netter i mars 2024
Svar fra Joanne- Front Office Manager den 2. apr. 2024
Thank you for staying with us and sharing your feedback.

8/10 – Bra

misako

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Joanne- Front Office Manager den 2. apr. 2024
Thank you for staying with us and sharing your feedback.

10/10 – Utmerket

Suzanne

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely room, comfortable beds and friendly staff. The location was amazing and walking distance from Al the key places.
Bodde her 2 netter i mars 2024
Svar fra Jenn H. - Director of Front Office den 1. apr. 2024
Thank you for your positive feedback. thank you for staying with us.

8/10 – Bra

Ronald

Reiste med familie
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was nice, the front desk amazing, valet guys were professional. Only thing I didn’t like was the dusty power strip along with other cords that were highly visible and looked unsafe.
Bodde her 3 netter i mars 2024
Svar fra Jenn H. - Director of Front Office den 1. apr. 2024
Thank you for your feedback. I am so sorry to hear about the cleanliness in your room. Your comments will help us as we continually work to improve our guest experience. Thank you for staying with us.

10/10 – Utmerket

Zheng

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Located in very quiet and clean area of downtown.
Bodde her 1 natt i mars 2024
Svar fra Jenn H. - Director of Front Office den 1. apr. 2024
Thank you for your positive feedback. thank you for staying with us.