Fasade

Anmeldelser av Hilton Cleveland Downtown

4 out of 5
Hilton Cleveland Downtown
100 Lakeside Ave East, Cleveland, OH

Anmeldelser

9,0

Fantastisk

Rangering på 10 − Utmerket. 720 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 148 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 67 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 34 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 36 av totalt 1005 anmeldelser." "

9,4/10

Renhold

9,2/10

Personale og service

9,0/10

Fasiliteter

9,4/10

Overnattingsstedets bygg og tilstand

9,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Shawn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

4/10 – Dårlig

Andrew

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
The room was clean and the parking situation was convenient, but a little pricey ($45 per night through Hilton, $75 per night otherwise). We had a long day of travel and wanted to kick back and watch TV before bed, but the TV kept cutting out and was choppy. Not sure why but their TV reception was awful. Not the best way to end a long day.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 22. mai 2024
Andrew, thank you for staying with us and for your review. We appreciate your compliments regarding our clean accommodations and convenient parking; however, we're disappointed there were issues with the television. We apologize for any inconvenience. Thank you for your feedback, and we hope you will consider a return visit.

10/10 – Utmerket

D

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Caden was great during the check in process
Bodde her 1 natt i mai 2024
Svar fra General Manager den 17. mai 2024
Thank you for the perfect rating! We highly value comments regarding team members, and are happy to hear you had such a great check-in process. We look forward to welcoming you again!

10/10 – Utmerket

Norman

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Fast check in/very kind
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Norman, thank you for staying with us and for your feedback. We're so happy you had a five-star experience! We hope to welcome you back soon to Hilton Cleveland Downtown for another great stay.

4/10 – Dårlig

Heather

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Had to clean counter and toilet. Bathroom smell like urine.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 16. mai 2024
Heather, please accept our apologies for any inconvenience during your stay. Rest assured, we will relay your concerns to our team members to ensure we are meeting our high standards of cleanliness going forward. We hope you will give us another opportunity in the future.

8/10 – Bra

Peter

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Eric

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel room was great, very clean and comfortable. The location is excellent for nearby attractions.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Eric, thank you so much for your perfect rating and kind words for our location and accommodations. We hope you return soon!

10/10 – Utmerket

Tina og Stone Lake

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The Hilton is a great hotel with wonderful staff. Very friendly, informative, and hotel was emasculate. They have your safety in mind from start to finish. Room was very nice. Big comfy bed which is always important to me with GREAT views of lake & city! Restaurant on site makes it easy if you want a quick bite. Would definitely stay here again when in Cleveland!
Bodde her 2 netter i mai 2024
Svar fra General Manager den 13. mai 2024
Tina, thank you so much for choosing to stay with us at Hilton Cleveland Downtown. We are thrilled to hear you enjoyed your stay. Guest feedback is always appreciated and thank you for highlighting our professional staff, comfortable accommodations, and wonderful on-site dining. We hope to see you again, as it was a pleasure hosting you.

8/10 – Bra

Wendell og Beavercreek

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jill og Greenfield

Likte: Personale og service og overnattingsstedets bygg og tilstand
Great location. Rooms are nice, hotel public spaces are very well maintained.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 13. mai 2024
Jill, thank you for choosing Hilton Cleveland Downtown and for sharing your lovely five-star review. We are delighted our wonderful accommodations and great location exceeded your expectations. It would be an honor to welcome you back for another memorable stay.

10/10 – Utmerket

Brian

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We loved our stay
Bodde her 3 netter i mai 2024
Svar fra General Manager den 9. mai 2024
Brian, thank you for your fantastic review. We are glad you had a great experience and hope to welcome you back again soon!

10/10 – Utmerket

Karen

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place to stay!
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. mai 2024
Karen, we're thrilled you had a great stay at Hilton Cleveland Downtown, and we look forward to welcoming you back again soon!

10/10 – Utmerket

Rose

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Amanda

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Jerry

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very well kept and secure
Bodde her 1 natt i mai 2024
Svar fra General Manager den 8. mai 2024
Jerry, thank you for sharing your experience at Hilton Cleveland Downtown. We're thrilled to have earned a perfect rating and appreciate your compliments. Come back soon.

10/10 – Utmerket

Randall

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
very nice place
Bodde her 2 netter i april 2024
Svar fra General Manager den 6. mai 2024
Randall, we're glad you enjoyed your stay at Hilton Cleveland Downtown, and we hope to see you again soon!

10/10 – Utmerket

Arkadiusz

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beauty womens around
Bodde her 1 natt i april 2024
Svar fra General Manager den 6. mai 2024
Arkadiusz, thank you for the perfect rating. We hope to welcome you back again soon!

10/10 – Utmerket

C

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Parking and Valet parking is a little pricey.
Bodde her 1 natt i april 2024
Svar fra General Manager den 6. mai 2024
Thank you for being our guest and your 5-star rating. We hope you had a lovely experience overall, and we appreciate your feedback. It would be a pleasure to welcome you back.

8/10 – Bra

Ferdinand

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Eugenia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Every time I called for my car I got a message saying that the number I entered was incorrect but it wasn't and my car would arrive. When I explained this to the parking attendants they said I could come down and ask the parking desk inside. Why would I want to come down when you had a phone system? And the fee is astronomical. The first time we ate at the 2nd flr bar our waiter was distracted, the 2nd time our waiter was excellent. Same thing for breakfast in the restaurant. There was also a woman begging outside which did not make it safe.
Bodde her 5 netter i april 2024
Svar fra General Manager den 2. mai 2024
Eugenia, your feedback is greatly appreciated. While we're happy to receive a high rating, we're sorry to hear about any disappointment regarding the service you received during your visit, as well as any issues with our amenities. All of your feedback is gratefully received and will be discussed internally so that improvements can be made where necessary. In addition, please know that the safety of our guests is our top priority, and we always encourage our guests to reach out to our team if they have any concerns. We hope you will consider giving us another chance in the future for a better experience.

6/10 – Grei

Phillip

Reiste med partner
Likte: Renhold og personale og service
Close to everything. Parking a little far away.
Bodde her 2 netter i april 2024
Svar fra General Manager den 2. mai 2024
Phillip, thank you for your feedback. We're glad our location worked well for your trip, and we hope to see you again soon.

6/10 – Grei

Melynda

Bodde her 3 netter i april 2024

10/10 – Utmerket

Ernest

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
All good!
Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Ernest, thank you for your perfect rating. We hope you return soon!

10/10 – Utmerket

Randall

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice experience.
Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Randall, it was a pleasure to host you at Hilton Cleveland Downtown. Thank you so much for the perfect rating, and we're glad you had a lovely stay. We hope to see you again next time!

10/10 – Utmerket

Shanna

Bodde her 1 natt i april 2024

8/10 – Bra

Laura

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Janelle

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

10/10 – Utmerket

Antonitte

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful building
Bodde her 1 natt i april 2024
Svar fra General Manager den 24. apr. 2024
Thanks for the 5-star review Antonitte, we hope to welcome you again soon!

10/10 – Utmerket

C

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location was convenient.
Bodde her 1 natt i april 2024
Svar fra General Manager den 20. apr. 2024
Thank you for choosing to stay with us at Hilton Cleveland Downtown. We are happy to hear that our location was convenient for you.

4/10 – Dårlig

Sheetal

Forretningsreisende
Likte: Renhold
Likte ikke: Personale og service
While the hotel itself is good, the parking situation is something to be desired. The prices are outrageous-$75 per night for a non-customer that dips to $45 a night if you stay at the hotel. They give you a parking pass for in and out privileges. But the reader at the exit does not work. You have to call for help. Then they make it like it’s your fault that the pass is not working. Come on. I had to call the help desk twice because the first one put me on hold after berating me that it was my fault that the pass wasn’t working. I was asked my name , room number and phone number and then put on hold while three cars were standing behind me. Then I had to call back and repeat all the answers for someone to open the gate. If there is issue with people parking inappropriately, fix the issue. Fix your parking reader. Put a person at the parking-you certainly charge a lot for your room AND for parking! Don’t harass your customers.
Bodde her 2 netter i april 2024
Svar fra General Manager den 18. apr. 2024
Sheetal, thank you for your detailed feedback regarding your recent stay. We appreciate your positive remarks about our facilities. However, we're sorry for the challenges you encountered during your stay. We know our team has been working with you directly to amend our shortcomings. We would love the opportunity to provide you with a significantly better experience on your next visit!

6/10 – Grei

Azhar

Bodde her 2 netter i april 2024

10/10 – Utmerket

Jorge

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean property.
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Jorge, thank you for your perfect rating. We hope to welcome you again soon!

10/10 – Utmerket

Robert

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
will stay again
Bodde her 2 netter i april 2024
Svar fra General Manager den 16. apr. 2024
Robert, thank you for choosing Hilton Cleveland Downtown and for sharing your five-star review!

10/10 – Utmerket

Jason

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Wall above the tv was pealing away. That was the only real issue but for the price would have expected a pristine room. Staff was great and the room was exactly what we wanted….great views and spacious. Valet parking left a little to be desired as it took 43 minutes to retrieve my vehicle.
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Jason, thank you for leaving this 5-star review! We're happy to know that you enjoyed your stay and our warm, friendly team members. We are pleased to hear you enjoyed our comfortable, spacious rooms and appreciate your candid feedback on the wall. We hope to see you again soon!

10/10 – Utmerket

Erin

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024

10/10 – Utmerket

Chris

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everyone was super nice and very hospitable! 10/10
Bodde her 1 natt i april 2024
Svar fra General Manager den 16. apr. 2024
Chris, we're glad you felt welcome while you were here, and we look forward to seeing you again at Hilton Cleveland Downtown!

6/10 – Grei

Francesco

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Mario

Bodde her 1 natt i april 2024

10/10 – Utmerket

dallas

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We requested a high room with a view and got a corner room on the 25th floor with a great view of downtown and Lake Erie. The area was perfect for watching the eclipse and enjoying the life of downtown Cle. I can't think of anything I didn't like.
Bodde her 3 netter i april 2024
Svar fra General Manager den 13. apr. 2024
Dallas, it was such a pleasure having you as our guest. We are delighted you enjoyed the view from your suite, and we hope you took full advantage of our excellent location. Thank you for your perfect rating, and we hope you return soon.

10/10 – Utmerket

Bill

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice
Bodde her 3 netter i april 2024
Svar fra General Manager den 11. apr. 2024
Bill, thank you for choosing Hilton Cleveland Downtown and for sharing your five-star experience. We sincerely appreciate your review and hope to welcome you back again soon!

10/10 – Utmerket

Jennifer

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Love Cleveland!!!
Bodde her 1 natt i april 2024
Svar fra General Manager den 11. apr. 2024
Jennifer, thank you for choosing to stay with us at Hilton Cleveland Downtown. It was a pleasure to host you, and we hope you'll choose to visit us again soon.

4/10 – Dårlig

Edna

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Way to expensive for the rooms in poor condition, not properly cleaned,, beds were hard as laying on the floor,,broken tp holder,, old tub,, dirty grout in tile around tub,,only one restaurant in hotel was not open all the time,, 2 bars,, poor selection of food in the bars,,this was not up to Hilton standards,, very disappointing..
Bodde her 2 netter i april 2024
Svar fra General Manager den 11. apr. 2024
Edna, thank you for the constructive feedback. We're grateful to have hosted you as our guest, but we're disappointed to have fallen short of your expectations. Rest assured, we'll discuss your valuable thoughts and work diligently to do better. We're confident we can meet the standards you have for our brand, and we hope you'll give us a second chance.

10/10 – Utmerket

Keith

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy parking, clean facilities, courteous staff and GREAT location near so many cool things Cleveland has to offer.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 10. apr. 2024
Keith, we were happy to provide you with clean, convenient accommodations, and we're glad you loved our location! We look forward to welcoming you again soon!

2/10 – Forferdelig

Joseph

Reiste med familie
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Renhold
was promised a room on lake view corner, was given a standard room. dirty with hair noted
Bodde her 1 natt i april 2024
Svar fra General Manager den 10. apr. 2024
Joseph, thank you for taking the time to leave a review. We apologize we fell short of providing a comfortable stay. We understand that you provided feedback to our front desk staff, and I hope we were able to make it right for the issues you experienced. We hope you will give us another chance in the future.

8/10 – Bra

Laxmiprasad

Bodde her 2 netter i april 2024

10/10 – Utmerket

Telecia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Chris

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

8/10 – Bra

Derron

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great views of the lakefront. Aesthetically pleasing. Very relaxing, nice and clean. Great dining options.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 5. apr. 2024
Derron, thank you for sharing your experience! We're thrilled to hear that you enjoyed the great views of the lakefront, the look and feel of the hotel, and our dining options. We hope to welcome you back for another enjoyable and relaxing visit soon!

10/10 – Utmerket

behrooz

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The only issue was the loud AC. We had to turn it off to get some sleep.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 5. apr. 2024
Behrooz, thank you so much for the perfect rating. We sincerely appreciate it, and the additional feedback regarding your AC unit in the room. We hope to host you again at Hilton Cleveland Downtown.

10/10 – Utmerket

Caryn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Valet was very helpful!
Bodde her 1 natt i mars 2024
Svar fra General Manager den 29. mars 2024
Caryn, thank you so much for choosing to stay with us at Hilton Cleveland Downtown. We're thrilled to have earned your 5-star rating, and that our valet staff provided helpful service! We look forward to welcoming you back in the future.