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Anmeldelser av Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel

3.5 out of 5
Crowne Plaza Cleveland at Playhouse Square, an IHG Hotel
1260 Euclid Ave, Cleveland, OH

Anmeldelser

8,6

Utmerket

Rangering på 10 − Utmerket. 661 av totalt 1115 anmeldelser." "
Rangering på 8 − Bra. 241 av totalt 1115 anmeldelser." "
Rangering på 6 − Grei. 114 av totalt 1115 anmeldelser." "
Rangering på 4 − Dårlig. 63 av totalt 1115 anmeldelser." "
Rangering på 2 − Forferdelig. 36 av totalt 1115 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,4/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Ellen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i april 2022

10/10 – Utmerket

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location
Bodde her 2 netter i mai 2024

8/10 – Bra

Michael

Reiste med familie og små barn
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very welcoming and friendly. Traveling with a little one so we got a room with an extra bunkbed which was awesome! Free valet. Good restaurant for dinner. Breakfast buffet was not great. People were taking to go boxes full of the good stuff- bacon sausage etc. Instead of it being put out in the open,we had to ask for ketchup, hot.sauce and syrup to be brought to the table. Attempted to use the pool but thought better of it. Both the pool and hot tub were cloudy, dirty looking. All around a good experience

10/10 – Utmerket

Jibran

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

4/10 – Dårlig

Tasha

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Sarah

Reiste med partner
Likte ikke: Personale og service og fasiliteter
My husband and I live locally, but we booked here as a special treat to celebrate our anniversary. We chose this hotel because 1: pool 2:across from Playhouse Square 3:room service. We arrived planning to swim and then shower and get ready for the show. Instead, we waited for hours to get checked in because the system was down. We asked if we could at least use a room to get ready for our big night out and were told to change in the public restroom. So instead of getting ready in luxury or in the comfort of home, we had to change in a dirty public bathroom. While it wasn't the staff's fault that the system was down, they could have done a better job of finding a solution to all of us waiting in line, and focused on trying to make it a better experience rather than complaining that everyone was blaming them. When we could finally check in they gave us coupons for the breakfast buffet, which was something, but we were planning on room service. In the morning we called down for room service, and we were told that there wasn't any that day since they were doing the buffet. Nothing on the listing indicates that room service is only certain days. Since we hadn't gotten to swim the day before due to waiting in line for hours, we asked for a late check out. Initially we were told yes, then called back and told no. So 2 of the 3 reasons we booked here were a failure. We would have been better off staying at home. They made our anniversary worse. Disappointment and waste of money.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Martin

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Valet staff were fantastic.
Bodde her 2 netter i mai 2024

6/10 – Grei

Harsimrat

Likte ikke: Personale og service
The property was not very clean, uncomfortable and noisy beds. The toilet paper was too thin, does not seem to be crown plaza at all.
Bodde her 3 netter i mai 2024

8/10 – Bra

Abraham og Columbus

Reiste med familie
Likte: Renhold
Good location to attend sporting event. One night is enough
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 20. mai 2024
Hi Abraham......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Otoniel

Good
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 21. mai 2024
Hi Otoniel......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Kevin og DEFIANCE

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, helpful staff, will definitely stay here again
Bodde her 3 netter i mai 2024
Svar fra Mark--Rooms Division Manager den 17. mai 2024
Hi Kevin......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

TJ

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The best part about the stay was the staff! Everyone was extremely friendly and easy to talk to..
Bodde her 1 natt i mai 2024
Svar fra Mark--Rooms Division Manager den 13. mai 2024
Hi TJ......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Scott

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice for the price. Great location
Bodde her 1 natt i mai 2024
Svar fra Mark--Rooms Division Manager den 13. mai 2024
Hi Scott......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Katia

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The location and amenities are great. You can walk to many places and there are many options to eat. The hotel is in the city so expect to pay a high price for parking. The staff and service was OK. They could be more friendly.
Bodde her 2 netter i mai 2024
Svar fra Mark--Rooms Division Manager den 13. mai 2024
Hi Katia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Tim

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff
Bodde her 1 natt i mai 2024
Svar fra Mark--Rooms Division Manager den 13. mai 2024
Hi Tim......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Bobbi

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Mark--Rooms Division Manager den 13. mai 2024
Hi Bobbi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 – Bra

Anthony

Overall it was good. No complaints. Good spot.
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 6. mai 2024
Hi Anthony......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Jessica

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 3. mai 2024
Hi Jessica......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Kurt

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 30. apr. 2024
Hi Kurt......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

Marlene

Likte: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Mark--Rooms Division Manager den 30. apr. 2024
Hi Marlene......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry to see we were not able to meet them in one way or another.Thank you again and we look forward to having you back here again soon to show you your experience was an isolated incident.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Laila

Forretningsreisende, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My family (of 3) and I enjoyed the hotel and the room we stayed so much. Located near many restaurants right in downtown Cleveland. It was fun to walk around. The room was spacious (we chose a king bed with a pullout sofa). Mainly because this room is bigger than a normal 2 queens or 1 king. Huge and clean bathroom. It’s just comfortable. The lobby is nice and welcoming. I truly have no complaint.
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 30. apr. 2024
Hi Laila......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Kara og Cincinnati

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Had a wonderful time!
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 26. apr. 2024
Hi Kara......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Suman J og Evans

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Convient
Bodde her 5 netter i april 2024
Svar fra Mark--Rooms Division Manager den 19. apr. 2024
Hi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

Marc

Likte: Renhold og personale og service
The TV in my room 1208 was blown out. One side of the whole TV was overwhelmingly blue.
Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 18. apr. 2024
Hi Marc......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the issue you had with the TV. We are in the process of upgrading out TV system so next time you stay here, it will be much better.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Jennifer

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great service during a very busy weekend!
Bodde her 2 netter i april 2024
Svar fra Mark--Rooms Division Manager den 18. apr. 2024
Hi Jennifer......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

Rickey

Likte: Renhold og personale og service
Thin walls in door way can hear everything. Staff helpful with questions for the area things to do in Cleveland
Bodde her 5 netter i april 2024
Svar fra Mark--Rooms Division Manager den 18. apr. 2024
Hi Rickey......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. I do apologize about the extra noise you heard. We do have quiet hours from 11p-7a and we ask all our guests to adhere to that. Sometimes it doesn't work.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 – Dårlig

Angela

Reiste med familie
Likte: Renhold
For the price we had to pay here are my complaints. Ice machine broke on our floor. They only give you 2 towels for room, so make sure to ask for more. If you buy breakfast ticket, they push for u to eat the buffet, but it’s a small bad one, and if you’re not there at beginning it’s old by the time u eat it. You can order off menu but they don’t want to tell you that for some reason. But the food would be better than the buffet I promise. Or u can even do both, which they don’t want to tell you. Valet is expensive and only had one worker during the ncaa tournament so except to wait long if you’re there for an event with lots of people.
Bodde her 2 netter i april 2024
Svar fra Mark--Rooms Division Manager den 10. apr. 2024
Hi Angela......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.During the Women's Final Four, we only offered our buffet. The only other option would have been a made-to-order omelette. Regarding valet....staffing was an issue at times so I do apologize for the longer than usual wait. Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Len

Bodde her 1 natt i april 2024
Svar fra Mark--Rooms Division Manager den 30. apr. 2024
Hi Len......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

2/10 – Forferdelig

Mark

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
Double charged and no help getting it removed!
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 5. apr. 2024
Hi Mark......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry we were not able to meet them.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

hector

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 2. apr. 2024
Hi Hector......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Daisy

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Customer service!!!!!! That staff was AMAZING -everyone we interacted with was incredibly focus on our experience. Our room was to die for🙏 We will be back😄
Bodde her 3 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 2. apr. 2024
Hi Daisy......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Heather

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was all very understanding and kind to me from checking in to check out.
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 29. mars 2024
Hi Heather......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

James S

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Liked the downtown location and valet service, I'd stay again!
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 2. apr. 2024
Hi James......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Karen

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I chose this hotel because of its proximity to the Playhouse Theater. It was less than two blocks away, which was perfect! The lobby feels very historical & is well-appointed. The pool area is nice. Our room was a bit dated, but serviceable. It was nice to have a bar in the lobby. Bar/restaurant was a nice amenity, and I would definitely return!
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 27. mars 2024
Hi Karen......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

8/10 – Bra

Vicki

Reiste med partner
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very convenient clean and safe except for the incident with the homeless person hanging in front of hotel late at night
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 26. mars 2024
Hi Vicki......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Sophie

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel is beautiful. Only problem is the price for valet service at $44 a night. Too high.
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 26. mars 2024
Hi Sophie......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Christine og Niles

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 26. mars 2024
Hi Christine......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

joe

Likte ikke: Personale og service
Hour and a half to get checked in.
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 24. mars 2024
Hi Joe......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am sorry to see we did not meet them. Unfortunately, the server which services our guest check in/out system went down in the middle of the afternoon and we had to wait until it got fixed. I apologize for the delay.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Danielle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We had a wonderful time, staff was friendly and helpful. It's conveniently located right in the middle of the downtown activities!!
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 22. mars 2024
Hi Danielle......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

Jennifer

Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 10. apr. 2024
Hi Jennifer......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed we were unable to meet them.Thank you again and we look forward to having you back here again soon and show you your experience was simply a one time occurrence.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Telasia

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was clean and the location was perfect
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 21. mars 2024
Hi Telasia......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

6/10 – Grei

Courtney

Reiste med familie og små barn
Likte ikke: Renhold
The valet parking is very confusing and no real guidance. Overall stay was okay nothing extravagant, panties left on room floor when we arrived which was irritating.
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 18. mars 2024
Hi Courtney......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am disappointed to see we were not able to meet them. The lack of cleanliness in your room is deeply disturbing and has been sent to my Housekeeping Manager for further investigation.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Peter

Likte: Overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 16. mars 2024
Hi Peter......Thank you for taking the time to complete the survey and the kind word about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Bennylizz

Likte: Renhold
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 18. mars 2024
Hi......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Dakota

Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 5. apr. 2024
Hi Dakota......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

John

Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great staff!!!
Bodde her 2 netter i mars 2024
Svar fra Mark--Rooms Division Manager den 15. mars 2024
Hi John......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Domonique

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I checked out of another hotel because it was run down and beat up. I checked into crowne plaza during the middle of the night and the guy at the front seat AARON was a huge help! He upgraded my room for the inconvenience of having to leave another hotel and also gave me late checkout. He definitely made my night and i appreciate him!
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 15. mars 2024
Hi Domonique......Thank you for taking the time to complete the survey and the kind words about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them. Thank you for the recognition of Aaron. As his manager, it is greatly appreciated. Also, I will be forwarding your comments to him as well as my Director of Operations and my HR Director.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

Amanda

Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 2. apr. 2024
Hi Amanda......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

10/10 – Utmerket

April

Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 2. apr. 2024
Hi Michelle......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager

4/10 – Dårlig

Rylee

Likte: Renhold og personale og service
Bodde her 1 natt i mars 2024
Svar fra Mark--Rooms Division Manager den 15. mars 2024
Hi Rylee......Thank you for taking the time to complete the survey about your stay at the Crowne Plaza Cleveland at Playhouse Square. As the Rooms Division Manager, I take all feedback (positive and negative) seriously and make the effort to pass on all information to the respective department heads.We set high expectations for our employees and our property and I am happy to see we met them.Thank you again and we look forward to having you back here again soon.Regards,Mark PosnerRooms Division Manager