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Anmeldelser av Best Western Plus Strongsville Cleveland

3 out of 5
Best Western Plus Strongsville Cleveland
15471 Royalton Rd, Strongsville, OH

Anmeldelser

6,6
Rangering på 10 − Utmerket. 264 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 240 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 170 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 154 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 179 av totalt 1007 anmeldelser." "

7,0/10

Renhold

7,2/10

Personale og service

6,0/10

Fasiliteter

6,6/10

Overnattingsstedets bygg og tilstand

7,0/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Kendra

Reiste med familie
Likte: Fasiliteter
Likte ikke: Personale og service
The check in person was not very friendly, the room had no hairdryer or iron. The pool did not have enough towels for the guests that were in the pool at the time. We really only like this hotel due to location and the beds are quite comfortable.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

sean

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024

10/10 – Utmerket

li

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mai 2024

4/10 – Dårlig

James

Likte ikke: Overnattingsstedets bygg og tilstand
Rough interior. Ice machines broken, WiFi out all night. Doesn’t look like it’s been touched in 35 years from an upgrade perspective.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Hoang Tram

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

10/10 – Utmerket

James Cater

Bodde her 1 natt i april 2024

4/10 – Dårlig

Lawrence

Reiste med familie, Reiste med en gruppe
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay here. There were homeless people that were obviously not in their right head space asking for money and a room and coming in and out of the lobby. The hotel didn’t have any air, the rooms did though. The bar area was gross and the bar tender literally couldn’t make a drink. Additionally, the rooms were musty and unclean. I ended up having a major asthma flare and an upper respiratory infection from this place. It was so very bad. I am not one to complain or write a bad review at all but people need to know this place is NOT the place to stay.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Terry

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
Easy and quite
Bodde her 1 natt i april 2024

6/10 – Grei

Laura

Likte: Personale og service og overnattingsstedets bygg og tilstand
My check in was delayed because the computer system kept saying my payment method was declined even after the card reader accepted it. I ended up with 3 charges on my card and a need to be diligent to make sure I get the credits owed. Disappointing and inconvenient. Hotel tried to blame reservation service, but two of the payment methods I offered were unrelated to it.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Paul

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bathroom drain was slow, needs attention in room 611.
Bodde her 1 natt i april 2024

6/10 – Grei

Jeri

Reiste med partner
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
No place to plug in coffee pot. Shower leaked water all over the floor
Bodde her 1 natt i april 2024

10/10 – Utmerket

Titus

Likte: Renhold og overnattingsstedets bygg og tilstand
Security guard patrolling all night super nic inside and out
Bodde her 2 netter i april 2024

4/10 – Dårlig

Braden

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room had a sewer gas smell
Bodde her 2 netter i april 2024

10/10 – Utmerket

Douglas

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

8/10 – Bra

Fredrico

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Actually was a nice hotel, kind of full in the first day but all was nice
Bodde her 2 netter i april 2024

2/10 – Forferdelig

Tobi

Reiste med familie
Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Waited in line for almost TWO HOURS to check in.Finally got in our room at midnight. Was told the delay was caused by lack of cleaning staff & they were passing out rooms as they were cleaned. No sheets on bed in room. Carpet dirty. Floors in lobby and carpet in hallways were filthy. Couldn’t get towels. Staff was overworked and didn’t try to hide their annoyance or disgust. Pool was cloudy and cold. My 9 year old found rusty screws at the bottom of the pool and told us the underwater light housing was loose. No towels in pool area. Pool area floor was slimy in places. I hope we will get some sort of refund. We (nor the other guests who were waiting) didn’t get any verbal apology. So so bad.
Bodde her 2 netter i april 2024

10/10 – Utmerket

Jing og Bethesda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Large room, clean, plenty of parking l, friendly staff.
Bodde her 1 natt i april 2024

10/10 – Utmerket

Eric

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Was everything advertised
Bodde her 2 netter i april 2024

10/10 – Utmerket

Izabela

Reiste med familie
All was great
Bodde her 2 netter i april 2024

4/10 – Dårlig

Christie og Saline

Reiste med familie, Reiste med en gruppe
Likte: Fasiliteter
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property was not staffed properly to accommodate fully booked hotel. Waited hours to check in, No towels
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Lauren

Reiste med partner
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
The wait time to check in when there were 5 staff members upfront was absolutely uncalled for. Over a 90 minute wait to check in, and then was told it was taking long because rooms weren’t clean. If my check in time is at 3 pm and it’s 11 pm at night why isn’t my room cleaned? Took my business elsewhere that had no wait time and was checked in within 5 minutes. Absolutely ridiculous.
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Suzette

Bodde her 1 natt i april 2024
Svar fra Bianca den 3. mai 2024
Thank you for your review regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 – Grei

Rebekah

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024

2/10 – Forferdelig

Ellen

Likte ikke: Renhold
Severely understaffed. Front desk young man was excellent but unable to keep up with the crowd that arrived to check in.
Bodde her 1 natt i april 2024

10/10 – Utmerket

PATRICIA

Reiste med familie
Room was very clean , very welcoming staff would stay again
Bodde her 1 natt i april 2024

10/10 – Utmerket

Buddah

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great silent and Peace ful hotel
Bodde her 1 natt i april 2024

10/10 – Utmerket

Edward

Bodde her 1 natt i april 2024

8/10 – Bra

sean

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
I didn't get my 25 dollars back and I didn't do any damage to the room I checked out Sunday morning still no return.
Bodde her 1 natt i mars 2024
Svar fra Ryan den 1. apr. 2024
Please contact the hotel directly. This is a glitch with old software we recently changed from. My apologies! Rya

8/10 – Bra

Donald Alan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Front desk people are really nice
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Bianca

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best place to stay friendly staff and clean rooms
Bodde her 1 natt i mars 2024

10/10 – Utmerket

HARDEO

Bodde her 2 netter i mars 2024

8/10 – Bra

Luis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great breakfast
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Frances

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i mars 2024

8/10 – Bra

Mark

Bodde her 2 netter i mars 2024

10/10 – Utmerket

Mercedes

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front server Ryan was awesome
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Leonardo

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Mari-Lynn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was superior to most hotels I have stayed at.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024

10/10 – Utmerket

Amanda

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The staff was extremely friendly, helpful and patient, given that my husband and i were checking in at the same time as about 15 other groups who were checking in for an eight-ball tournament. They handled everyone's reservations, questions and concerns very efficiently and calmly. Definitely recommend this hotel.
Bodde her 1 natt i mars 2024

8/10 – Bra

Joan

Likte: Renhold og personale og service
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

William

Bodde her 1 natt i mars 2024

8/10 – Bra

Joyce

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It seems like this property is being renovated. Parts very nice, others not the best. The bank of elevators near the front was not working. Apparently they were having issues with it before. It had not been fixed and there were no signs anywhere that it wasn’t working. Staff said, they knew about it. Sorry!?
Bodde her 1 natt i februar 2024

8/10 – Bra

Michael

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Patricia

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Quiet,comfortable
Bodde her 1 natt i februar 2024

6/10 – Grei

Frank

Reiste med familie og små barn, Reiste med familie
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Worn out and in need of upgrade
Bodde her 2 netter i februar 2024

8/10 – Bra

Anna

Reiste med en gruppe
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
My stay was relaxing and peaceful
Bodde her 1 natt i februar 2024

8/10 – Bra

Jerimiah

Forretningsreisende
Likte: Renhold, personale og service og romkomfort
Bodde her 1 natt i februar 2024

8/10 – Bra

Beth

Bodde her 2 netter i februar 2024

8/10 – Bra

JOAN og Kalamazoo

Likte: Renhold og fasiliteter
Bed and Bedding was outstanding! Love bath towels too!
Bodde her 1 natt i februar 2024

4/10 – Dårlig

seok

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nothing work
Bodde her 1 natt i februar 2024