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Anmeldelser av Garner Clarksville Northeast, an IHG Hotel

2.5 out of 5
Garner Clarksville Northeast, an IHG Hotel
230 Cracker Barrel Drive, Clarksville, TN

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 390 av totalt 757 anmeldelser." "
Rangering på 8 − Bra. 203 av totalt 757 anmeldelser." "
Rangering på 6 − Grei. 83 av totalt 757 anmeldelser." "
Rangering på 4 − Dårlig. 43 av totalt 757 anmeldelser." "
Rangering på 2 − Forferdelig. 38 av totalt 757 anmeldelser." "

8,4/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,6/10

Overnattingsstedets bygg og tilstand

8,2/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Jennifer

Likte ikke: Personale og service og fasiliteter
I made a reservation online with Expedia. When I got to the hotel, they said they had my reservation, but no room was available for me. This was at 10 o’clock at night. I was stuck, scrambling trying to find her hotel that had availability this late at night.
Bodde her 1 natt i mai 2024
Svar fra The Staff at Garner Clarksville Northeast den 20. mai 2024
Dear Jennifer, thank you for your patience and understanding. We apologize for any inconvenience caused by the issue with your reservation. Rest assured, we take your feedback seriously and will review our procedures to prevent similar occurrences in the future. If there's anything further we can do to assist you or make things right, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to regain your trust in the future.

6/10 – Grei

Tracy

Forretningsreisende, Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
I used my credit card for incidentals, left the room in satisfactory condition and two weeks later the deposit is still on my card. I had to dispute the payment with my bank. The front desk associate was in training and seemed to be unsure about how to process cards. New hotel and new staff. Hotel is next to interstate so it could be hard to sleep for light sleepers. Breakfast was good.
Bodde her 1 natt i mai 2024
Svar fra The Garner Front Desk Team den 15. mai 2024
Thankyou Tracy for taking the time with your feedback, first off I want to apologize about your incidentals not going right back I will look into it this evening, also second thankyou so much for your understanding with our process being a new hotel.

2/10 – Forferdelig

donnell

Bodde her 4 netter i mai 2024
Svar fra The Garner Front Desk Team den 8. mai 2024
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 – Forferdelig

Stanton

Bodde her 1 natt i april 2024
Svar fra - The Staff at Garner Clarksville Northeast den 12. mai 2024
We're sorry to learn that your experience didn't meet expectations. Your feedback is important to us, and we apologize for any inconvenience caused. If you're open to it, we'd appreciate the chance to make amends during a future visit.

2/10 – Forferdelig

KIRK

Bodde her 1 natt i april 2024
Svar fra - The Staff at Garner Clarksville Northeast den 28. apr. 2024
We're sorry to learn that your experience didn't meet your expectations. If there are any specific concerns or issues you'd like to address, please feel free to share them with us. We value your feedback and strive to make improvements based on our guests' experiences.

10/10 – Utmerket

Susan

No longer a Sleep Inn, but check-in was seamless
Bodde her 1 natt i mars 2024
Svar fra Garner Clarksville Northeast den 21. apr. 2024
Thank you for your feedback! We're pleased to hear that your check-in experience went smoothly. We aim to provide excellent service to all our guests. We look forward to welcoming you back in the future.- The Staff at Garner Clarksville Northeast

6/10 – Grei

sharyn

Reiste med familie
Likte: Personale og service og fasiliteter
Dated
Bodde her 1 natt i mars 2024
Svar fra Garner Clarksville Northeast den 21. apr. 2024
Thank you for your review. We value your feedback and continuously strive to improve our services. We hope you'll consider staying with us again.- The Staff at Garner Clarksville Northeast

10/10 – Utmerket

Jessica

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very pleasant stay would love to stay here again in the future
Bodde her 2 netter i mars 2024
Svar fra Garner Clarksville Northeast den 21. apr. 2024
Jessica, Thank you for your kind words! We're glad to hear you had a pleasant stay and would love to welcome you back in the future.- The Staff at Garner Clarksville Northeast

6/10 – Grei

BARB

Likte: Personale og service og overnattingsstedets bygg og tilstand
Nice, clean. Did NOT have any juice for breakfast although there was a working machine. Disappointing breakfast.
Bodde her 1 natt i mars 2024

2/10 – Forferdelig

SHANNON

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
The breakfast was cold and there was no variety. Barely had any food … advertised wrong Room was okay but bathroom was not swept …

8/10 – Bra

Kendrick

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

6/10 – Grei

Gretchen

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Steven

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great place to stay, clean, quiet, friendly and easy access to shopping and dining.
Bodde her 3 netter i februar 2024

6/10 – Grei

Phillip

Reiste med familie
Likte: Renhold
Likte ikke: Personale og service
Where was breakfast?
When we went down to breakfast at 7:30, there was little left of the hot breakfast. Perhaps the workers from all the utility trucks in the lot had eaten early but there was no one in the kitchen area and no one at the front desk to inquire if more was coming. Also, carpets had wear, towels were old, and no ice machines on our floor.
Bodde her 1 natt i februar 2024

8/10 – Bra

Connie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Right off interstate. Numerous restaurants close by. Clean.
Bodde her 1 natt i februar 2024

10/10 – Utmerket

Erin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was very clean and well kept. The pool area indoors was very nice and clean! Staff was amazing and helpful.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

corey

Likte ikke: Renhold
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Shenquita

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024

6/10 – Grei

Cary R.

Marginal
I know hiring is tough but not serving breakfast an hour and a half before the posted ending time, really.
Bodde her 1 natt i januar 2024

8/10 – Bra

Susan

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Nice & convenient
Stopping for one night ... room was clean & welcoming - bed as comfortable. Was nice to have the shower vs tub/shower combo.
Bodde her 1 natt i januar 2024

8/10 – Bra

Jim

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i januar 2024

10/10 – Utmerket

Nanjelys

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i januar 2024

8/10 – Bra

Julia

Likte ikke: Personale og service
Bodde her 1 natt i januar 2024

2/10 – Forferdelig

Freddy

Forretningsreisende
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Quite honestly I’m very disappointed with this hotel, for being in such a nice area with great surroundings the building itself and what it offers as a company is terrible. Bathroom was dirty, towels were rough, bed was poorly presented, soap was size of a coin, shampoo was a one time use and the staff does not care at all.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

BOBBIE

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bed was comfortable and room temperature / humidity level was also very comfortable - good combo for a good sleep! Hot breakfast and good coffee. Its right off of the interstate but that side of Clarksville isn't very built up or busy so it was quiet and safe.
Bodde her 1 natt i januar 2024

10/10 – Utmerket

Sandra

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
We choose hotels which have the doors to the individual rooms opening to an interior hall, which this hotel did. The night manager was very welcoming. Our room was clean, and when we turned on the heat using the thermostat, it worked well. The hair dryer mounted on the wall in the bathroom included a night light...nice touch. The free breakfast was typical with cold and warm choices, however, no fresh fruit. We would stay again.
Bodde her 1 natt i januar 2024

8/10 – Bra

Kenneth

Reiste med familie
Likte: Personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024

4/10 – Dårlig

Joseph

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Rooms were disgusting, some weird substance on the phone wasn't cleaned, only quarter roll of tp with no extra, staff didn't ask how stay was cause they already know, And elevator smelled like an ash tray.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Wesley

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
We stayed one night. It was conveniently located and quiet.
Bodde her 1 natt i desember 2023

8/10 – Bra

Thomas og Warsaw

Bodde her 1 natt i desember 2023

4/10 – Dårlig

Audrey

Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Front desk staff was great! Room was dirty. I had to get a new set of sheets as soon as we checked in and the bathroom was filthy
Bodde her 1 natt i desember 2023

8/10 – Bra

Brian

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

8/10 – Bra

Peggy

Likte: Personale og service
Bodde her 1 natt i desember 2023

4/10 – Dårlig

Leonardo

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Not clean
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Suzanne

Bodde her 2 netter i desember 2023

6/10 – Grei

Cynthia

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I reserved a King. But was given a double.
Bodde her 1 natt i desember 2023

8/10 – Bra

Richard

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Didn't like the fact that there were not ice and vending services on each floor. There were signs that indicated that there were but was only on the 1st floor. Remove the damn signs! Wandered all over the 4th floor looking for ice and vending only to find out that there were not. GRRRRR!
Bodde her 1 natt i desember 2023

6/10 – Grei

Mark

Reiste med partner
Likte: Personale og service
I have no idea how this property rates 8.6. It is old, beat up and nothing special. Water is the shower was barely warm. Staff people are nice.
Bodde her 1 natt i desember 2023

10/10 – Utmerket

Bernard

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 4 netter i desember 2023

8/10 – Bra

Donald

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Rebecca

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i desember 2023

10/10 – Utmerket

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Clean and very comfortable bed, easy access to I 24, the only turn down was stains on the carpet
Bodde her 1 natt i desember 2023

2/10 – Forferdelig

Ruvim

Bodde her 1 natt i desember 2023

10/10 – Utmerket

Elizabeth

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was very friendly and helpful. The price was very reasonable too -- so much so that we were a little nervous that it might not be such a nice place. We were pleasantly surprised! Excellent value and would definitely stay there again.
Bodde her 2 netter i desember 2023

6/10 – Grei

Jeff

Likte: Personale og service
Bodde her 1 natt i desember 2023

8/10 – Bra

Darcia

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i desember 2023

10/10 – Utmerket

JOESEPH

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place
Bodde her 1 natt i desember 2023

8/10 – Bra

JOESEPH

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a nice place.
Bodde her 1 natt i november 2023

8/10 – Bra

Rodney

Bodde her 1 natt i november 2023

6/10 – Grei

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
One night stay
Check in was good. Front desk very welcoming. Room was fine. We were given a disability room on 1st floor we did not need this room should of been left for someone that needed it but than we found out why. When you took a shower the bathroom flooded. The pitch of the floor was not right so the water could go down the drain. Went to front desk to tell them about it and they knew about it but no solution ask for a mop said she couldn’t give us one cause it was locked in. So I ask for extra towels so we could soak up the water in fear of falling. She could only find one extra towel so we had to use our towels and shared a towel after we took our shower. Very disappointing. Other than that it was a convenient place to stay close to restaurants etc.
Bodde her 1 natt i november 2023