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Anmeldelser av Sonesta ES Suites Cincinnati - Sharonville East

3 out of 5
Sonesta ES Suites Cincinnati - Sharonville East
2670 E Kemper Rd, Sharonville, OH

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 450 av totalt 849 anmeldelser." "
Rangering på 8 − Bra. 224 av totalt 849 anmeldelser." "
Rangering på 6 − Grei. 80 av totalt 849 anmeldelser." "
Rangering på 4 − Dårlig. 46 av totalt 849 anmeldelser." "
Rangering på 2 − Forferdelig. 49 av totalt 849 anmeldelser." "

8,6/10

Renhold

8,8/10

Personale og service

8,0/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Verifisert reisende

Bodde her 1 natt i august 2019

8/10 – Bra

JENNIFER

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet clean.. strange smell in hallway like curry? May have been someone’s food, but unpleasant.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 26. mai 2024
Dear Jennifer,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Germain

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra General Manager den 21. mai 2024
Dear Germain,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Bra

Erich

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Upon arrival the debit reader was down and the staff member tried to ask for a copy of my debit card to get keycards. We said no and they put us down as a cash payment. The debit card reader issue was resolved the next day and we used that option. The first room we got had some significant water damage that the cleaning staff obviously didn’t report to the manager or maintenance. The second room was nice. The bed was comfortable, the living room kitchen area was clean and also comfortable. The bathroom was spacious with plenty of hot water. The rate was good and the local was right off the highway near plenty of restaurants. 3.5/5 stars for the overall experience.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 20. mai 2024
Dear Erich,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Nolana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed my stay for the most part. It was quiet, and staff was helpful. Upon arriving I was not greeted by the male and female front desk staff, they were on their phones..I’ve received a warmer welcome in cheaper hotels. In the halls and elevator I did smell marijuana. While taking a shower the water wasn’t letting out properly so dirty water was accumulating while showering. The WiFi is horrible, even thought they tell you to join their rewards list for premium WiFi. It’s not good and I had to use my hotspot. This is good for a business trip alone or for two ppl. A family for a few days tops. Other than that no issues.
Bodde her 2 netter i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Nolana,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Bra

Lia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra General Manager den 14. mai 2024
Dear Lia,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

10/10 – Utmerket

Hunter

.
Bodde her 1 natt i mai 2024
Svar fra General Manager den 11. mai 2024
Dear Hunter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Utmerket

Michael

Bodde her 4 netter i mars 2024
Svar fra General Manager den 3. mai 2024
Dear Michael,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

2/10 – Forferdelig

Thomas og Newport

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
A very dirty hotel which desperately needs a thorough renovation..Carpets are terrible, non- smoking rooms smell of smoke. Hotel must be closed for renovation.
Bodde her 3 netter i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Thomas,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

10/10 – Utmerket

Anthony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really nice place. Nicest I’ve ever stayed at
Bodde her 1 natt i april 2024
Svar fra General Manager den 29. apr. 2024
Dear Anthony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Grei

Mietina

Bodde her 1 natt i februar 2024
Svar fra General Manager den 13. mai 2024
Dear Mietina,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

2/10 – Forferdelig

LaTresa

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This property has no hot water and the Manager nor the people at the front desk cared. They just kept saying they could cancel my room if I liked because they had already moved our room once. Well the 1st room had broken closet doors which is a hazard. I did eventually have to cancel because my son had a fencing tournament and he needed rest and we all needed to bath, which the manager didn't think was a necessity.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 24. apr. 2024
Dear LaTresa,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

8/10 – Bra

Isaac

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i april 2024
Svar fra General Manager den 21. apr. 2024
Dear Isaac,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Bra

Josh

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
They lady at the front desk seemed like you was rushing and like she wasn’t for sure what she was doing
Bodde her 1 natt i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Josh,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 – Bra

Billy

Likte: Renhold og personale og service
Bodde her 3 netter i april 2024
Svar fra General Manager den 18. apr. 2024
Dear Billy,Thank you for choosing us at Sonesta ES Suites Cincinnati - Sharonville East during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager

8/10 – Bra

Paul M

Reiste med partner
Likte: Renhold og personale og service
Likte ikke: Fasiliteter
Smell, felt dirty outside room. Utilities out of date
Bodde her 3 netter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Paul,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Tequoia og Toledo

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 2 netter i april 2024
Svar fra General Manager den 15. apr. 2024
Dear Tequoia,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

shairony

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra General Manager den 13. apr. 2024
Dear Shairony,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Utmerket

Ryan og harrodsburg

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nothing wrong at all. Get a top (3rd) floor room if you want to be sure to not hear people above you but its that way everywhere.
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. apr. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Suresh

Likte: Renhold og overnattingsstedets bygg og tilstand
Good
Bodde her 2 netter i april 2024
Svar fra General Manager den 8. apr. 2024
Dear Suresh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Lennora og Berea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Quiet & Clean Staff was very nice. Room door took a little extra effort to close
Bodde her 1 natt i april 2024
Svar fra General Manager den 7. apr. 2024
Dear Lennora,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

8/10 – Bra

Tosha

Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
Nor is most convenient location. Smelled like pot in elevator on both visits. Room was clean but mold on bathroom sink.
Bodde her 1 natt i april 2024
Svar fra General Manager den 7. apr. 2024
Dear Tosha,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

2/10 – Forferdelig

Michael D

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
bedbugs
Bodde her 2 netter i mars 2024
Svar fra General Manager den 6. apr. 2024
Dear Michael,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

10/10 – Utmerket

Terry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I felt safe and the parking was excellent
Bodde her 2 netter i mars 2024
Svar fra General Manager den 31. mars 2024
Dear Terry,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Atchut Kumar

Bodde her 2 netter i februar 2024
Svar fra General Manager den 27. mars 2024
Dear Atchut,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Utmerket

Stephanie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. mars 2024
Dear Stephanie,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager

8/10 – Bra

Josh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall it was a nice stay
Bodde her 1 natt i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Josh,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Forferdelig

David

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Reeked of MJ, breakfast did not start when they said, very overpriced for what they are.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 24. mars 2024
Dear David,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Grei

Doris

Reiste med partner
Likte: Renhold og personale og service
The extended stay tenants had the back parking lot looking like they camped out in their vehicles.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 22. mars 2024
Dear Doris,Thank you for staying with us and also for sharing your valuable feedback. We appreciate it and truly believe that this will help us improve our overall service. We are truly sorry about your unhappy experience with us, and we have already initiated appropriate actions for improvements to your feedback. Looking forward to welcoming you back at the soonest and we are confident that you will see a better version of us then.Sincerely,General Manager

10/10 – Utmerket

Yunusjon

Bodde her 1 natt i januar 2024
Svar fra General Manager den 22. mars 2024
Dear Yunusjon,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Utmerket

Erica og Cincinnati

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff was very friendly welcoming, and the rooms are really nice.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 13. mars 2024
Dear Erica,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

6/10 – Grei

Roshanell

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice location
Bodde her 2 netter i mars 2024
Svar fra General Manager den 13. mars 2024
Dear Roshanell,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Utmerket

Jim

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This peoperty from the facility to the employees deserve 10 stars, they exceeded all our expectations by a mile. We definitely will stay there again.
Bodde her 3 netter i mars 2024
Svar fra General Manager den 10. mars 2024
Dear Jim,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Tari

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra General Manager den 13. mars 2024
Dear Tari,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Utmerket

Denny

Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Just a very spacious and nice room for a very good price.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 9. mars 2024
Dear Denny,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager

10/10 – Utmerket

Dexter

Bodde her 2 netter i mars 2024
Svar fra General Manager den 25. mars 2024
Dear Dexter,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

8/10 – Bra

Saheed

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i februar 2024
Svar fra General Manager den 4. mars 2024
Dear Saheed,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

2/10 – Forferdelig

Ivy

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Got to the room went to unpack and get comfortable when we spotted a bed bug in the couch and then a few more on the mattress.. no protective covers on the furniture.. very disappointed.
Bodde her 1 natt i mars 2024
Svar fra General Manager den 3. mars 2024
Dear Ivy,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Thank you,Sincerely,General Manager

6/10 – Grei

Michelle

Likte: Renhold og personale og service
Bodde her 1 natt i desember 2023
Svar fra General Manager den 2. mars 2024
Dear Michelle,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager

2/10 – Forferdelig

Laschelle

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was fine floors were a little dirty the water took a while to heat and was not really warm. We packed up and left because there was a roach crawling on the bed.
Bodde her 3 netter i februar 2024
Svar fra General Manager den 28. feb. 2024
Dear Laschelle,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Utmerket

Ryan og harrodsburg

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was great. Kitchenette. Separate bedroom from living room.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 26. feb. 2024
Dear Ryan,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

6/10 – Grei

Moeshia

Likte: Renhold
There was a couple arguing and throwing things. Front desk was called, nothing was done. They went until 2am. Will not come back to this place based on how they handled complaints and just showed no regard. Plus if you want snacks, bring your own. Or you can drive to the front that’s not connected to the actual hotel and get overpriced snacks that you can find at your local corner store for way less.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 21. feb. 2024
Dear Moeshia,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager

10/10 – Utmerket

JANICE

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was excellent ❤️
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Janice,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

10/10 – Utmerket

Julius

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved everything
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Julius,Thank you for staying with us at Sonesta ES Suites Cincinnati - Sharonville East and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager

4/10 – Dårlig

Lisa

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
I paid for two rooms. One with a fireplace and one without. I paid extra for a fireplace just to be told when I get there, they don’t have any logs for the fireplace and we can go to Lowe’s and pick some up if we want some to burn. Myself no problem. I bring them the receipt just to be told we don’t do refunds for the wood. (You all suggested that) so I paid extra for a fireplaces room and went and bought my own wood just for me to be comfortable in your establishment is just not sitting well with me.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 19. feb. 2024
Dear Lisa,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager

8/10 – Bra

Tyrone og Inglewood

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Overall a pleasant stay.
Bodde her 2 netter i februar 2024
Svar fra General Manager den 16. feb. 2024
Dear Tyrone,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Utmerket

Jonathan

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 14. feb. 2024
Dear Jonathan,It was great to have you staying with us at Sonesta ES Suites Cincinnati - Sharonville East and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager

10/10 – Utmerket

Brent

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Clean
Bodde her 1 natt i februar 2024
Svar fra General Manager den 18. feb. 2024
Dear Brent,We loved having you stay with us at Sonesta ES Suites Cincinnati - Sharonville East. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager

10/10 – Utmerket

Louis

Bodde her 1 natt i februar 2024
Svar fra General Manager den 22. mars 2024
Dear Louis,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager

10/10 – Utmerket

Brent

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
First time visitors from California, and the people were very pleasant and helpful. Room and grounds were very clean.
Bodde her 7 netter i januar 2024
Svar fra General Manager den 9. feb. 2024
Dear Brent,We are delighted that you decided to stay with us at Sonesta ES Suites Cincinnati - Sharonville East during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager