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Anmeldelser av The Willows Hotel

3 out of 5
The Willows Hotel
555 W Surf St, Chicago, IL

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 491 av totalt 1001 anmeldelser." "
Rangering på 8 − Bra. 312 av totalt 1001 anmeldelser." "
Rangering på 6 − Grei. 106 av totalt 1001 anmeldelser." "
Rangering på 4 − Dårlig. 65 av totalt 1001 anmeldelser." "
Rangering på 2 − Forferdelig. 27 av totalt 1001 anmeldelser." "

8,6/10

Renhold

9,0/10

Personale og service

7,8/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Terje

Likte: Renhold, personale og service og romkomfort
Hyggelig hotell med bra beliggenhet i ei stille gate.
Bodde her 4 netter i juli 2023
Svar fra Tony (Front Desk) den 7. juli 2023
Thank you for coming, Terje! Im glad you had a nice, quiet and peacful stay. We hope to see you again!

8/10 – Bra

Ola

Likte: Personale og service
Enkelt og greit
Enkelt hotell sentralt plassert i Lake View. På ingen måte noe luksushotell, men enkel og grei standard med serviceinnstilte ansatte.
Bodde her 2 netter i september 2018
Svar fra Chimere- AGM den 25. sep. 2018
Thank you for your feedback, its greatly appreciated.

8/10 – Bra

David og Bloomington

Forretningsreisende
Likte: Renhold og personale og service
The only negative is a tiny room with AC Units so high on the wall I had to stand on the bed in order to adjust the temperature. And I am 6 foot tall. LOL. It was clean and quiet with the bear minimum in a tiny room with a small bed. So far short, I think it’s fine. For a long stay, I’d be asking for a much bigger room.
Bodde her 1 natt i mai 2024
Svar fra Roxana den 27. mai 2024
David, Thank you for your review and for staying with us. We're sorry about the AC being to high on the wall, it should've had a remote to operate it. We hope to see you again at our hotel!

10/10 – Utmerket

Pasi og Iowa City

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was a bit dated but comfortable overall. Two convenient self-park garages are nearby, the closer is less than a block from this hotel. The property is on a quiet side street with plenty of cafes, dining, and shopping within an easy walk.
Bodde her 1 natt i mars 2024
Svar fra Roxana den 22. mai 2024
Thank you for staying with us Pasi!

10/10 – Utmerket

Donna

Bodde her 1 natt i mai 2024
Svar fra Adrian (Front Desk) den 19. mai 2024
Thank you for your review Donna! We are glad you enjoyed your stay here at The Willows. We hope to see you again soon.

10/10 – Utmerket

Jennifer

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Manager/staff were very welcoming. Great atmosphere, hospitality was great. Enjoyed the historic knowledge of this hotel and the area. Wishing parking was reimbursed with the cost of the room. Besides that, had a great and memorable time. Thank you.
Bodde her 1 natt i mai 2024
Svar fra Adrian (Front Desk) den 15. mai 2024
Thank you for your review Jennifer and thank you for your kind words. We are happy that you enjoyed your stay with us and we hope to see you again in the near future.

8/10 – Bra

Andrea

Likte: Renhold og personale og service
Bodde her 3 netter i mai 2024
Svar fra Adrian (Front Desk) den 15. mai 2024
Thank you for staying with us Andrea!

8/10 – Bra

Keith

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Adrian (Front Desk) den 15. mai 2024
Thank you for staying with us Keith!

6/10 – Grei

jenee

It was extremely small. No extra accommodations. Literally had to ask for towels in the room
Bodde her 1 natt i mai 2024
Svar fra Adrian (Front Desk) den 8. mai 2024
Thanks for your review Jenee! We take our guests' feedback seriously and let me assure you that we will pass along your comments to the right people. Have a great week.

10/10 – Utmerket

René

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/A
Bodde her 4 netter i mai 2024
Svar fra Roxana den 8. mai 2024
Thank you for staying with us Rene!

10/10 – Utmerket

Christine

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Beautiful historic property with knowledgeable & friendly staff. Clean, quiet, & very comfortable rooms. Great pillows & crisp white sheets on the beds. I highly recommend The Willows Hotel. ⭐️⭐️⭐️⭐️⭐️
Bodde her 1 natt i mai 2024
Svar fra Adrian (Front Desk) den 7. mai 2024
Thank you for the great review Christine! We're happy you enjoyed your stay at The Willows hope to see you back soon.

2/10 – Forferdelig

Mary

Likte ikke: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
ok
Bodde her 1 natt i februar 2024
Svar fra Adrian (Front Desk) den 5. mai 2024
Thank you for your honest review Mary. We hope you have a great weekend.

10/10 – Utmerket

Lori

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very beautiful area. Loved our stay. If we come back to the area again will deff be booking again!!!
Bodde her 1 natt i mai 2024
Svar fra Adrian (Front Desk) den 5. mai 2024
Thank you so much for the review Lori! We're glad you enjoyed your stay at The Willows and hope to see you again in the future.

10/10 – Utmerket

Shyann

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved it!! Super quiet and in a good area. Front desk attendant Adrian was SO helpful and nice! Room was super clean and comfortable. Would definitely stay here again
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 29. apr. 2024
Thank you for taking the time and leaving a review Shyann. We hope to see you guys again in the future.

10/10 – Utmerket

Courtney

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I love it 10 out of 10
Bodde her 2 netter i april 2024
Svar fra Adrian (Front Desk) den 23. apr. 2024
Thank you Courtney! We hope you choose The Willows in for your future trips.

4/10 – Dårlig

Cathy og San Rafael

Likte ikke: Overnattingsstedets bygg og tilstand
Outdate property, very old and not well kept.
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 23. apr. 2024
Thank you for your review Cathy.

10/10 – Utmerket

Kyle og Tacoma

Reiste med partner, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Walkable distance to the waterfront, restaurants, Wrigley Field, Apollo Theater, and more. Safe neighborhood. Staff was great, beds were comfortable.
Bodde her 2 netter i april 2024
Svar fra Adrian (Front Desk) den 23. apr. 2024
Thanks for the review Kyle! We're glad you enjoyed your stay with us at The Willows Hotel. We hope to see you in the future.

6/10 – Grei

Amberly

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service og fasiliteter
The receptionist/clerk at check in seemed irritated and perturbed by our need to check in. She never once smiled. About 30 minutes after check in, a couple tried to gain entry to our room. They were given our room, as well. I called down to the receptionist/clerk who placed me on hold while the couple stood at the door(a good 10 minutes). Eventually she came back and stated that it was her fault; she gave them our room, too. I sent the couple back to her explaining this. The next morning, as I’m getting ready to leave for church and check out and head to the airport, I notice there is no hair dryer. I call the front desk and am informed that there is nothing that can be done about it until maintenance arrives at 9am. This does me no good as I have to leave before then. So I left with wet hair. Overall, the property is nice and the location is great. But the staff and service leave much to be desired.
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 23. apr. 2024
We are so sorry to hear you didn't have a good experience at The Willows and thank you for your honest review Amberly. Let me assure you that we will definitively pass along your comments to the right people, and address these issues. Have a great week.

4/10 – Dårlig

Vivian A og pleasantville

Reiste med familie
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Terrible condition. Elevator walls all scratched up. Bathroom hasn’t been updated since the 70s and the tile grout is all dirty. Staff very unwelcoming and housekeeping has to be requested.
Bodde her 3 netter i april 2024
Svar fra Adrian (Front Desk) den 22. apr. 2024
Thank you for your review Vivian. We take our guest's feedback seriously and we will be passing along you comments to the proper people. Have a great week.

10/10 – Utmerket

Christian

Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 15. mai 2024
Thanks for the review Christian!

6/10 – Grei

Altanzul

Forretningsreisende, Reiste med en gruppe
Likte: Renhold og personale og service
The 1st night I couldn't sleep due to the noise coming from upstairs. The wall/ ceiling seemed very thin I was easily disturbed by someone staying next to or upper-level guests.
Bodde her 2 netter i april 2024
Svar fra Adrian (Front Desk) den 18. apr. 2024
Thank you for your review Altanzul!

10/10 – Utmerket

Alexa

Likte: Renhold og personale og service
Bodde her 2 netter i april 2024
Svar fra Adrian (Front Desk) den 18. apr. 2024
Thank you for the rating Alexa, we hope you enjoy the rest of your week.

10/10 – Utmerket

Beth

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Older hotel but room clean and staff great! Would stay again
Bodde her 1 natt i februar 2024
Svar fra Adrian (Front Desk) den 15. apr. 2024
Thanks for the review Beth! We hope to see you again in the future.

10/10 – Utmerket

Ada og Huntington Park

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was very polite and friendly
Bodde her 2 netter i april 2024
Svar fra Adrian (Front Desk) den 9. apr. 2024
Thank you for your review Ada! We are happy you enjoyed your stay at The Willows. We hope to see you again.

4/10 – Dårlig

Chloé

No breakfast buffet. Small old room. Very noisy. Inconvenient parking. No valet
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 8. apr. 2024
We are disappointed you didn't enjoy your stay at The Willows Hotel. We hope you will come back in the future so we could show you a better experience. Thank you for your review and for letting us know where we can improve.

8/10 – Bra

Greig

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Adrian (Front Desk) den 24. apr. 2024
Thanks for the rating Greig!

10/10 – Utmerket

Tyler og Zionsville

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
great location for attending the Cubs game and site seeing in the Lincoln Park area
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 5. apr. 2024
We're glad you enjoyed your stay Tyler! Have a great week!

8/10 – Bra

Ryan

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice old Hotel. Has that classy old feel to it. Cleanliness was great.
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 3. apr. 2024
Thank you for the review Ryan!

8/10 – Bra

SAUL

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 23. apr. 2024
Thank you Saul!

10/10 – Utmerket

Chris

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The Willows is a great hotel that reminds me of our hotels in Europe. My only complaint is that Expedia lists free parking and if you are lucky enough to find a spot on the street it is free but otherwise you have to pay in the parking garage down the street. Great hotel & staff.
Bodde her 1 natt i april 2024
Svar fra Adrian (Front Desk) den 3. apr. 2024
Thank you so much for the review Chris! Here at The Willows we're happy to hear you enjoyed your stay. We will also address the parking to the proper people. Have a great rest of your week.

10/10 – Utmerket

Jason

Reiste med familie og små barn
Likte: Personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Parking garage very close, plenty of places to grab a bite to eat. We ate at bluebird it was excellent. Located just around the corner.
Bodde her 1 natt i mars 2024
Svar fra Adrian (Front Desk) den 1. apr. 2024
Thanks for your review Jason!

4/10 – Dårlig

Debra

Bodde her 1 natt i mars 2024
Svar fra Adrian (Front Desk) den 22. apr. 2024
Thanks for your honest rating Debra

10/10 – Utmerket

Charles

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
-
Bodde her 1 natt i mars 2024
Svar fra Adrian (Front Desk) den 1. apr. 2024
Thank you Charles!

8/10 – Bra

Gregory og Murphysboro

Likte: Renhold
Likte ikke: Fasiliteter
Bodde her 1 natt i mars 2024
Svar fra Adrian (Front Desk) den 22. apr. 2024
Thanks for the rating Gregory!

10/10 – Utmerket

Isabela

Bodde her 3 netter i mars 2024
Svar fra Adrian (Front Desk) den 17. apr. 2024
Thank you Isabela!

10/10 – Utmerket

Vianey

Bodde her 2 netter i mars 2024
Svar fra Adrian (Front Desk) den 15. apr. 2024
Thank you Vainey!

10/10 – Utmerket

Stephanie

Bodde her 1 natt i mars 2024
Svar fra Adrian (Front Desk) den 5. apr. 2024
Thank you Stephanie!!!!

10/10 – Utmerket

Jean

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Adrian (Front Desk) den 29. mars 2024
Thanks for the review Jean!

10/10 – Utmerket

Mariah

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovely hotel in a nice residential neighborhood. The staff were very helpful and friendly.
Bodde her 2 netter i mars 2024
Svar fra Adrian (Front Desk) den 7. mars 2024
Thank you for your review Mariah! We hope to see you again soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Tony (Front Desk) den 27. feb. 2024
Thank you for the review! Glad you enjoyed your stay!

10/10 – Utmerket

Rachel

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The building is beautiful, clean, and the room was very big for a standard king. The staff was very friendly and helpful.
Bodde her 1 natt i februar 2024
Svar fra Tony (Front Desk) den 27. feb. 2024
Hi Rachel! Thank you! The whole staff here is happy to hear you were taken care of. we really appreciate your visit and hope to see you again!

8/10 – Bra

George

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 5 netter i februar 2024
Svar fra Tony (Front Desk) den 27. feb. 2024
Thank you for the rating, George! We really appreciate your business.

10/10 – Utmerket

Jeanne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Tony (Front Desk) den 27. feb. 2024
Thank you so much for the positive feedback, Jeanne! We hope everything went well at your visit to the Willows and we look forward to seeing you again!

10/10 – Utmerket

Daniel

Bodde her 1 natt i februar 2024
Svar fra Roxana den 21. feb. 2024
Daniel, Thanks for staying with us and for your rating!

4/10 – Dårlig

Cody

Bodde her 1 natt i februar 2024
Svar fra Tony (Front Desk) den 22. feb. 2024
Hi Cody, Thank you for leaving a review. If there is something we did not do well this time please feel free to reach out to us and tell us.

10/10 – Utmerket

Blake

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Adrian (Front Desk) den 25. mars 2024
Thanks for staying with us Blake!

10/10 – Utmerket

Kathy

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i februar 2024
Svar fra Roxana den 21. feb. 2024
Thank you for staying with us Kathy!

10/10 – Utmerket

Linda

Bodde her 1 natt i februar 2024
Svar fra Adrian (Front Desk) den 25. mars 2024
Thanks for the rating Linda!

6/10 – Grei

Tawnya

Bodde her 3 netter i februar 2024
Svar fra Adrian (Front Desk) den 25. mars 2024
Thank you for the review Tawnya!

10/10 – Utmerket

Debra

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
A fabulous historical building with an abundance of charm.
Bodde her 1 natt i februar 2024
Svar fra Tony (Front Desk) den 13. feb. 2024
Wow! Thank you, Debra! That was very kind to hear. We appreciate your visit and hope to see you again!