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Anmeldelser av Sheraton Suites Chicago O'Hare

3.5 out of 5
Sheraton Suites Chicago O'Hare
6501 N Mannheim Rd, Rosemont, IL

Anmeldelser

8,8

Utmerket

Rangering på 10 − Utmerket. 631 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 196 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 84 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 42 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 52 av totalt 1005 anmeldelser." "

9,0/10

Renhold

9,0/10

Personale og service

8,6/10

Fasiliteter

8,8/10

Overnattingsstedets bygg og tilstand

8,8/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

KATSUHIKO

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Sheraton staff den 26. mai 2024
Thank you so much for taking the time and sharing your feedback with us!We hope to see you again soon!

10/10 – Utmerket

Frank

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Thanks again for everything
Bodde her 2 netter i mai 2024
Svar fra Sheraton staff den 21. mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 – Bra

Theodore

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Sheraton Team den 19. mai 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and hope to see you soon!

10/10 – Utmerket

Roberto og Panama

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Solo está el aereopurto O’Hare
Bodde her 1 natt i mai 2024
Svar fra Sheraton Staff den 14. mai 2024
Thank you for your feedback!1

8/10 – Bra

Marlon

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Stop charging for parking
Bodde her 1 natt i mai 2024
Svar fra Sheraton Team den 13. mai 2024
Thank you so much for sharing your feedback with us, we appreciate your time and loyalty and hope to see you again soon!

10/10 – Utmerket

Danyelle

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel is always clean and staff very friendly. Only criticism is removal of ottoman and automatic shutoff for tv. Everything else was great.
Bodde her 3 netter i mai 2024
Svar fra Sheraton Team den 13. mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 – Grei

KIM

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The hotel is conveniently located near the airport. The building seems to be maintained fairly well. Only issue was our shower would only spray with the shower wand and the overhead shower head didn’t work. Our room was quiet and clean. Would stay here again.
Bodde her 1 natt i mai 2024
Svar fra Sheraton Team den 12. mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Nicole

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The rooms are large, comfortable and gorgeous. I slept like a baby. We had a separate TV room which we loved.
Bodde her 1 natt i mai 2024
Svar fra Sheraton Team den 5. mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

10/10 – Utmerket

Sean

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The Open Attrium area!
Bodde her 3 netter i april 2024
Svar fra Malack Shahata Front Desk Supervisor den 3. mai 2024
Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the Open Atrium area and had a fantastic experience at our hotel.Creating inviting and comfortable spaces for our guests to relax and socialize is important to us, and we're delighted that you appreciated the ambiance of our Open Atrium area.Your satisfaction means everything to us, and we truly appreciate your kind words and perfect rating. If there's anything else we can do to make your future stays even more enjoyable, please don't hesitate to let us know.Thank you for choosing our hotel, and we look forward to welcoming you back for many more 5/5 experiences in the future!

10/10 – Utmerket

Emali

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Sheraton Team den 5. mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

2/10 – Forferdelig

Alexis

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I honestly will never stay at this hotel ever again. I was charged $627 TWICE when I checked in. The staff did nothing about it. Said it didnt show it in their system. I DID show them proof and they just brushed it off like it wasnt important even though that extra money they charged me was MY RENT MONEY AND THE ONLY MONEY I HAD TO EAT WHILE THERE. I went to the desk 3 times to speak to different people. No one would help me. They just didnt give a care at all. The next morning of my stay I was charged another $226!! I again went down to the desk, they did have a manager come speak to me and he said that was my charge for the first night. WHY WAS I CHARGED $627 TWICE THEN ANOTHER $226 MADE ZERO SENSE TO ME. He actually did help which I appreciated it, but I still have not gotten my $1300 back so that upset me even more. Then the day I was due to check out I was charged another $230 so I went down to the desk AGAIN and spoke with a supervisor. She said I was charged for the second night. AGAIN, WHY WAS I CHARGED $1300 MY FIRST NIGHT THEN CHARGED ANOTHER $500 FOR BOTH NIGHTS?? Nobody could explain it to me. They just acted like it was normal and wasnt important. My mom is the one recommended this place to me since she has stayed here before and she said they DID NOT do this to her. She was highly upset that they were treating me like this. I will say the room was really nice and clean. That was the only good thing about my stay. I am very disappointed in how I was treated!!
Bodde her 2 netter i april 2024
Svar fra Malack Shahata Front Desk Supervisor den 3. mai 2024
Thank you for bringing this matter to our attention, and we sincerely apologize for the inconvenience and frustration you experienced during your stay. Your feedback is extremely important to us, and we want to assure you that we take your concerns very seriously.We're deeply sorry for the billing discrepancies and the inconvenience this has caused you. It's unacceptable that you were charged multiple times for your stay, and we understand how frustrating and upsetting this situation must have been for you. Rest assured, we're investigating the matter thoroughly to identify what went wrong and to prevent similar issues from occurring in the future.Please know that we're committed to resolving this matter as quickly as possible and ensuring that you receive the refund you're owed.Once again, we apologize for the inconvenience and disappointment you experienced during your stay. We truly value your feedback and the opportunity to make things right. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust in the future.

10/10 – Utmerket

CHANG HYUN

Bodde her 2 netter i april 2024
Svar fra Sheraton staff den 21. mai 2024
Thank you for taking the time to share your feedback with us. We hope to see you again soon !

8/10 – Bra

Pei-Hua

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff is friendly. Room is clean. Quiet.
Bodde her 2 netter i april 2024
Svar fra Sheraton Staff den 28. apr. 2024
Thanks for your feedback!

2/10 – Forferdelig

Sugi

Bodde her 1 natt i april 2024
Svar fra Sheraton Team den 17. mai 2024
Thank you so much for sharing your feedback with us!

10/10 – Utmerket

Louis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 28. apr. 2024
Thanks for your feedback!

10/10 – Utmerket

Barbara

Likte: Personale og service og overnattingsstedets bygg og tilstand
all good . helpful staff
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 27. apr. 2024
Thanks for the feedback!

8/10 – Bra

FEISAL

Likte: Renhold og personale og service
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 24. apr. 2024
Thanks for the feedback!

10/10 – Utmerket

Cheri

Bodde her 1 natt i april 2024
Svar fra Sheraton Team den 12. mai 2024
On behalf of the entire hotel team, I want to thank you for sharing your feedback with us!It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you!Your feedback has been shared with our staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 – Utmerket

Ahmed

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice rooms, clean courteous staff. Conveniently located near ORD
Bodde her 1 natt i april 2024
Svar fra Sheraton staff den 21. apr. 2024
Thank you so much for your feedback, we do appreciate your time and hope to see you again soon!

10/10 – Utmerket

mike

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 19. apr. 2024
Thanks for the feedback!

8/10 – Bra

Ayman

Forretningsreisende
Likte: Renhold og personale og service
Shuttle takes time to arrive and the phone number provided for international flights is not helpful. The design of the hotel with open lobby to all floors makes it noisy to all rooms when there is an event downstairs.
Bodde her 4 netter i april 2024
Svar fra Sheraton Staff den 15. apr. 2024
Thanks for your feedback!

10/10 – Utmerket

Jeremy

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Malack Shahata Front Desk Supervisor den 16. apr. 2024
Thank you for your positive feedback! We're thrilled to hear that you had a nice experience during your stay at Sheraton.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to Sheraton in the future.Thank you for choosing us!

4/10 – Dårlig

Kimberly

Likte: Personale og service
Likte ikke: Renhold
Not the greatest experience.
Bodde her 1 natt i april 2024
Svar fra Malack Shahata Front Desk Supervisor den 15. apr. 2024
Thank you for sharing your feedback with us. We're sorry to hear that your experience at Sheraton did not meet your expectations.Your satisfaction is important to us, and we apologize for any shortcomings you encountered during your stay. We would greatly appreciate it if you could provide us with more details about your experience so that we can address any issues and make improvements where necessary.If you have any specific concerns or if there's anything we can do to make things right, please don't hesitate to reach out to us directly. Your feedback is invaluable to us, and we are committed to ensuring that all our guests have a positive experience at Sheraton.We appreciate your understanding and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

10/10 – Utmerket

Andrea

Bodde her 2 netter i april 2024
Svar fra Sheraton Team den 5. mai 2024
Thank you so much for taking the time and sharing your feedback with us, we hope to see you again soon!

8/10 – Bra

Brandi

Reiste med partner
Likte: Fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Malack Shahata Front Desk Supervisor den 15. apr. 2024
Thank you for your feedback regarding your recent stay at Sheraton. We're glad to hear that your experience was okay overall.Your satisfaction is important to us, and we appreciate your rating of 4/5. If there are any specific areas where you feel we could have done better or if you have any suggestions for us to improve, please feel free to share them with us. We always strive to provide the best possible experience for our guests, and your feedback helps us in that endeavor.Thank you for choosing Sheraton, and we hope to have the opportunity to welcome you back in the future for an even better experience.

8/10 – Bra

Alessandro

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very good option closer the airport!
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 13. apr. 2024
Thanks for the feedback!!

10/10 – Utmerket

Kawa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Location is perfect. Shuttle to airport works out great for a one day excursion tot he city.
Bodde her 1 natt i april 2024
Svar fra Sheraton Staff den 13. apr. 2024
Thanks for the feedback

2/10 – Forferdelig

Shunlai og Rolling Hills Estates

Reiste med familie
Likte ikke: Personale og service og fasiliteter
I chose Sheraton, over many other hotels in the same area for our 1-night layover in O'Hara, because I thought I would minimize the chance of having a bad shuttle bus experience by selecting a well-regarded hotel chain. Little did I know I'd come to regret the decision very much. My wife (my wife and I, with two young kids) waited for over an hour to be picked up by the Sheraton shuttle bus, after a 11-hour international trip back from Europe. This could have been avoided if the hotel staff (responsible for arranging the shuttle service) had done her job and told the bus driver that we were waiting at Terminal 5, after I've called twice ahead to confirm the pickup. This complete failure on the part of the hotel staff in simple communication, especially after the guest has called ahead to arrange the pickup, is simply unacceptable and should never be associated with a name like Sheraton.
Bodde her 1 natt i april 2024
Svar fra Sheraton Team den 8. apr. 2024
I'm truly sorry to hear about your frustrating experience with the Sheraton during your layover at O'Hare Airport. It sounds like a very disappointing start to your return journey, especially after a long international trip with your family.Miscommunications and delays in shuttle services can indeed be very inconvenient and unsettling, especially when you've made efforts to confirm arrangements in advance. It's understandable that you expected better service from a reputable hotel chain like Sheraton.Thank you for sharing your experience, and I hope that your next travel experiences are much smoother and more enjoyable. If there's anything else I can assist you with, please don't hesitate to ask.

10/10 – Utmerket

Merry

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
So many restaurants to easily walk to! Hassle free shuttle to and from the airport! Super clean and what a big surprise when we opened the door to our room, it was HUGE!!!!
Bodde her 1 natt i april 2024
Svar fra Sheraton Team den 8. apr. 2024
It's wonderful to hear that you had such a positive experience with the Sheraton despite the initial hiccup with the shuttle service.The cleanliness of the hotel and the spaciousness of your room are also essential factors in ensuring a comfortable and enjoyable stay.Thank you for sharing your positive experiences, and I hope your future travels continue to be just as enjoyable.

10/10 – Utmerket

Alvaro Ignacio og Panama

Bodde her 2 netter i april 2024
Svar fra Sheraton Staff den 28. apr. 2024
Thanks for your feedback!

10/10 – Utmerket

Tate

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i februar 2024
Svar fra Sheraton staff den 7. apr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 – Utmerket

Khalid

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice environment
Bodde her 1 natt i april 2024
Svar fra Sheraton staff den 7. apr. 2024
Thank you so much for your great feedback, we appreciate your time and loyalty!

10/10 – Utmerket

Theresa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Sheraton Staff den 4. apr. 2024
Thanks for the feedback!

10/10 – Utmerket

jae og palo alto

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place
Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff den 2. apr. 2024
Thank you for your feedback!

2/10 – Forferdelig

Dorian

Bodde her 1 natt i mars 2024
Svar fra Sheraton Team den 22. apr. 2024
Thank you so much for sharing your feedback with us, we hope to see you again soon!

8/10 – Bra

Morgan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff den 2. apr. 2024
Thank you for your feedback!

10/10 – Utmerket

Siqin

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We got a bedroom and a living room with sofa. It also has a coffee machine. But a bit difficult to find the entrance and get in the hotel. Google map is surely misleading.
Bodde her 1 natt i mars 2024
Svar fra Malack Shahata Front Desk Supervisor den 1. apr. 2024
Dear Siqin,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the amenities in your room, including the separate bedroom and living room area with a sofa, as well as the coffee machine.However, we apologize for any inconvenience you experienced in finding the entrance and accessing the hotel. We understand that navigating to a new location can be challenging, and we regret any confusion caused by misleading directions on Google Maps. We will work to address this issue and provide clearer instructions for guests arriving at our hotel.If there's anything else we can do to improve your experience or if you have any further feedback to share, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless stay in the future.

10/10 – Utmerket

Theresa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Sheraton staff den 30. mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 – Utmerket

Alireza

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It has a good vibe.
Bodde her 1 natt i mars 2024
Svar fra Sheraton Team den 29. mars 2024
Thank you so much for your feedback, we do appreciate your time!

10/10 – Utmerket

Najah

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Lovedddd this property and very spacious. Food at the restaurant was very good!
Bodde her 1 natt i mars 2024
Svar fra Sheraton staff den 28. mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time!

10/10 – Utmerket

James

Bodde her 1 natt i mars 2024
Svar fra Malack Shahata Front Desk Supervisor den 27. mars 2024
Thank you for your positive feedback! We're thrilled to hear that you had a great experience at our hotel.Ensuring our guests have a pleasant stay is our top priority, and we're delighted that we succeeded in meeting your expectations. Your satisfaction means a lot to us, and we appreciate your kind words.If there's anything specific you enjoyed about your stay or if you have any suggestions for us to maintain or improve our services, please feel free to let us know. We value your feedback and hope to have the opportunity to welcome you back to our hotel in the future.Thank you for choosing us!

10/10 – Utmerket

Shaun og Hartland

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Older property in good shape
Bodde her 1 natt i mars 2024
Svar fra Sheraton Team den 27. mars 2024
Thank you so much for taking the time ang sharing your feedback with us, we do appreciate your time and loyalty!

10/10 – Utmerket

Susan

Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff den 14. apr. 2024
Thanks for the feedback

2/10 – Forferdelig

Jerimae

Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff den 14. apr. 2024
Thanks for the feedback

10/10 – Utmerket

Kotolisa

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Splendid!!!!!
Bodde her 2 netter i mars 2024
Svar fra Sheraton staff den 26. mars 2024
Thank you so much for taking the time and sharing your feedback with us, we do appreciate your time and loyalty!

10/10 – Utmerket

James

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Really nice rooms. Reasonable price
Bodde her 1 natt i mars 2024
Svar fra Sheraton staff den 25. mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

2/10 – Forferdelig

Richard

Bodde her 3 netter i mars 2024
Svar fra Sheraton staff den 25. mars 2024
Thank you so much for sharing your feedback with us, we do appreciate your time and loyalty and hope to see you again soon!

10/10 – Utmerket

Deb

Likte: Fasiliteter
Needed a hotel quickly due to airline issues. This was perfect.
Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff. den 23. mars 2024
Thank you for your feedback!

10/10 – Utmerket

Paul og Freeport

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was fine except there is no microwaves at this hotel which is weird
Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff. den 23. mars 2024
Thank you for your feedback!

10/10 – Utmerket

Shequitta

Reiste med partner
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Everything and everyone was great definitely will come back
Bodde her 1 natt i mars 2024
Svar fra Sheraton Staff. den 23. mars 2024
Thank you for your feedback!