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Anmeldelser av MainStay Suites Chicago Schaumburg

2.5 out of 5
MainStay Suites Chicago Schaumburg
1200 Bank Drive, Schaumburg, IL

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 334 av totalt 1002 anmeldelser." "
Rangering på 8 − Bra. 348 av totalt 1002 anmeldelser." "
Rangering på 6 − Grei. 145 av totalt 1002 anmeldelser." "
Rangering på 4 − Dårlig. 92 av totalt 1002 anmeldelser." "
Rangering på 2 − Forferdelig. 83 av totalt 1002 anmeldelser." "

7,6/10

Renhold

8,0/10

Personale og service

7,2/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

Michael

Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Fasiliteter
They no longer provide breakfast. The staff is less than adequate to run a full service hotel.
Bodde her 2 netter i mai 2024
Svar fra Management den 21. mai 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Utmerket

Shiva Prashanth

Bodde her 4 netter i mai 2024
Svar fra Managment den 21. mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Forferdelig

MyQuese

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Managment den 20. mai 2024
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit.

8/10 – Bra

Crazy

-
Bodde her 1 natt i mai 2024
Svar fra Management den 13. mai 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Kind regards,Management

10/10 – Utmerket

Maria

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Management den 8. mai 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service.We are glad you enjoyed your stay, hope to see you back soon.Kind regards,Management

2/10 – Forferdelig

Alyssia

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
N/a
Bodde her 2 netter i mars 2024
Svar fra Managment den 29. apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Kevin

Awful service. Bed was disgusting
Bodde her 5 netter i april 2024
Svar fra Managment den 29. apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Bra

Alfredo og Chandler

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The property is close to shopping and restaurants. It is easily accessible from the expressway and only a 20-minute drive to the airport.
Bodde her 2 netter i april 2024
Svar fra Management den 23. apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Utmerket

Gage

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Affordable, great staff, easy booking with no hassle. Kitchen items at the ready if you ask, also the room comes stocked with plates, bowls, knives, forks etc. Beats the hell out of any other "Extended Stay" hotels around here... aka Extended Stay America. 😉
Bodde her 1 natt i april 2024
Svar fra Managment den 17. apr. 2024
We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.

2/10 – Forferdelig

Svetlomir

Stinky
Bodde her 3 netter i april 2024
Svar fra Managment den 17. apr. 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Bra

Justin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good room for the price. Good location.
Bodde her 1 natt i april 2024
Svar fra Managment den 17. apr. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.

10/10 – Utmerket

Maria

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice room good pricing. Has all essentials. Nixe area and safe and quiet . Definitely coming back
Bodde her 1 natt i april 2024
Svar fra Management den 11. apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Utmerket

Oscar

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All was excellent
Bodde her 1 natt i april 2024
Svar fra Management den 9. apr. 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Sincerely,Management

8/10 – Bra

Herman

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Management den 20. mars 2024
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

10/10 – Utmerket

Terri

Bodde her 1 natt i februar 2024
Svar fra Management den 20. mars 2024
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Forferdelig

Daniel

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Horrible place
Svar fra Management den 20. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding your stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Thorcrom

Likte ikke: Personale og service og fasiliteter
Don't come here unless you like taking cold showers. Yep, no hot water. So, of course, I called the front desk, and kept getting the run around, maintenance is coming in 5 minutes, then 10 minutes, then 15 minutes, etc. Finally get a call, and he tells me that maintenance 'should be here soon' and that the whole building is out of hot water. I waited and waited and waited. Needless to say, I just left. There was no form of compensation. I paid my money, I stayed there, no hot water, and they couldn't care less. This place is a joke.
Svar fra Management den 19. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the water. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Utmerket

TAKAO

Bodde her 2 netter i februar 2024
Svar fra Management den 6. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 – Grei

Lorena

Likte: Personale og service
The room was dirty blond hair all over the headboard side table and desk table. TV stand side tables dirty loose tiles dirty refrigerator. Room was quiet elevator and certain spot in hallway smells.
Bodde her 2 netter i januar 2024
Svar fra Managment den 2. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Bra

Dawn

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i januar 2024
Svar fra Management den 1. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. We are glad you enjoyed your stay, hope to see you back soon.Kind Regards,

8/10 – Bra

Alysse

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was nice, including most the staff. Except the strict 28 day policy, in which of needed to stay longer, required an approval from the local Schaumburg Police Department, which is absurd.
Bodde her 7 netter i oktober 2023
Svar fra Management den 1. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We very much appreciate and value your feedback and will share it with our team. Your survey responses will serve as encouragement to all our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.Sincerely,

10/10 – Utmerket

nyka

Bodde her 1 natt i januar 2024
Svar fra Managment den 2. feb. 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

2/10 – Forferdelig

Pam

Bodde her 1 natt i november 2023
Svar fra Management den 6. jan. 2024
Thank you for taking the time to review our Hotel,Your feedback is important to us and we value you.Thank you for staying with us,

6/10 – Grei

Verifisert reisende

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
The hotel was not as clean as I would have liked. The kitchen floor was sticky and the bathroom needed to be dusted up. Light switches were dusty
Bodde her 1 natt i november 2023
Svar fra Managment den 10. nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Rohil

Forretningsreisende
Likte ikke: Personale og service
Font desk person "JJ" assist me with check in. His attitude seemed off when he made sure I get my license plate or he cannot check me in. I wasn't upset about it considering it may be their policy. Room was decent and seemed ok. Mattress was so old it made noises when I toss and turned. Next morning I had bad ache in neck and back. I called front desk and JJ said he will change room but it will be at 12 pm. I was ok since didn't want to check out, was staying for 6 nights. At 12pm I went down and he showed me another room with same issue. I told him I want to check out as I can't sleep 6 nights on that mattress. He charged me for two nights stating that check out was 12pm and I waited that long to notify him. He had such a bad attitude towards me and has horrible customer service. I will never recommend this hotel. If you have no choice please check room first.
Bodde her 7 netter i november 2023
Svar fra Managment den 9. nov. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

10/10 – Utmerket

Tina

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The place is quiet, neat and the rooms and bathrooms were very clean only thing was that some of the tiles were shifting. But overall it was an awesome night
Bodde her 1 natt i november 2023
Svar fra Managment den 7. nov. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

8/10 – Bra

Marie

Reiste med familie og små barn, Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
They don't have covers or blankets, no TV remote. I have stayed here a few years ago, that was much better.
Bodde her 1 natt i november 2023
Svar fra Management den 6. nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

2/10 – Forferdelig

Michael

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Not a great stay.
The hotel was in general run down. From the lobby to the rooms. We expected an economy stay but didn’t expect the hotel to have such a negative feel to it. In fairness the room and sheets were clean. The two glasses in the room were not and one was cracked. The shower had virtually no pressure. The elevator smelled of marijuana. There are signs everywhere suggested if you need something to ask. We asked for conditioner and guess what, they didn’t have it. Not the employees fault but still. Even the little things, such as the key cards, were scratched and beat up. The bed sagged in the middle and made it difficult to sleep. Overall a fairly negative experience.
Bodde her 1 natt i november 2023
Svar fra Management den 6. nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the stay. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

4/10 – Dårlig

Jeremy

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Garbage piled in hallway. Weird smell in the room Beds were uncomfortable.
Bodde her 3 netter i oktober 2023
Svar fra Management den 6. nov. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the odor. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Bra

Hulana

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I enjoyed the stay. I loved the room. It was spacious and had full sized appliances in the unit. I loved that there was no hold put on the credit card for incidentals. The only complaint was that my room had a slight unpleasant odor it would’ve also been nice if they offered breakfast but for the price, you couldn’t beat it.
Bodde her 2 netter i oktober 2023
Svar fra Managment den 30. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 – Bra

Harry P og Saugatuck

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I always stay here when I make a quick trip into Schaumburg. The hotel is clean, conveniently located and always within budget!
Bodde her 1 natt i oktober 2023
Svar fra Managment den 30. okt. 2023
Thank you, Harry, for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

2/10 – Forferdelig

Nooruddin

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Poor
Bodde her 7 netter i oktober 2023
Svar fra Managment den 30. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay.. As a guest you are truly valued. My apologies for the inconvenience this may cause you. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

6/10 – Grei

Daniel

Likte: Overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i oktober 2023
Svar fra Management den 23. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.Sincerely,

2/10 – Forferdelig

La Trace

Reiste med familie og små barn
Likte ikke: Fasiliteter
The hotel was nice upon arrival and when we first entered the room, it looked like the pictures but maybe 5 years ago. ALL of the furniture was HEAVILY stained and dirty, the air conditioner was leaking in the main space and i didnt know until i stepped into the corner to open the blinds and soaked my fresh pair of socks lolz. Theres no ice maker in the hotel at all but the ice maker in our room in the freezer was broken, the locks on our doors were broken, i decided to warm up my food in the microwave, cake back to the microwave and there were ROACHES climbing up the wall. I was there with my one year old and had to put the spare blanket across the couch because thats how disgusting it was. There were also ZERO face towels
Bodde her 2 netter i oktober 2023
Svar fra Managment den 19. okt. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. I did not get any reports from this happening. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

8/10 – Bra

Dhruvang

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice and clean
Bodde her 1 natt i september 2023
Svar fra Management den 19. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Utmerket

Verifisert reisende

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
The desk clerks were very helpful
Bodde her 4 netter i oktober 2023
Svar fra Management den 14. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Bra

Verifisert reisende

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 5 netter i oktober 2023
Svar fra Management den 14. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

4/10 – Dårlig

Joy

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The front desk had one employee checking in all new reservations at check in time as well as answering outside calls, answering in hotel calls and releasing cleaned rooms. Needless to say he was beyond overwhelmed and frustrated, left the front desk multiple times to talk to the manager who sounded like she was just sitting in the back at a desk. Check in took way too long. I went downstairs in the morning to get some coffee. There was one thermos of decaf and a large commercial size coffee pot. I grabbed a cup to get some regular coffee and got about 1/8 a cup of coffee and a bunch of coffee grounds. I was only staying for one night and it was pretty much to sleep and leave so this was not a huge deal for me. If I had booked a longer stay I would have asked for a refund and gone to another hotel.
Bodde her 1 natt i oktober 2023
Svar fra Management den 13. okt. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your current visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. We will communicate your notes regarding what you experienced.

10/10 – Utmerket

Emmanuel

Bodde her 1 natt i oktober 2023
Svar fra Managment den 9. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

10/10 – Utmerket

Wendi

Bodde her 1 natt i oktober 2023
Svar fra Managment den 30. okt. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon. Sincerely,

8/10 – Bra

Gerald

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 4 netter i september 2023
Svar fra Managment den 9. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Bra

Roberta

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i september 2023
Svar fra Managment den 9. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

8/10 – Bra

Verifisert reisende

Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i september 2023
Svar fra Managment den 22. sep. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Utmerket

Monique

My stay was great
Bodde her 1 natt i september 2023
Svar fra Managment den 22. sep. 2023
Thanks for taking the time to complete our online survey regarding your recent stay at our hotel. Feedback from our guest is very important to us and your input helps us with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 – Utmerket

Gurpreet

Bodde her 1 natt i september 2023
Svar fra Managment den 9. okt. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay.

6/10 – Grei

Abe

Reiste med familie
Likte: Renhold og overnattingsstedets bygg og tilstand
The cons are that you had to take your towels down and exchange them for new ones every time. Staff didn’t change them for you. They had no breakfast even though it was listed for free breakfast. The downstairs restrooms did not work. We also had to pick up our own toilet paper. The room pull out couch mattress was uncomfortable to sleep on one A/C unit for the whole suite. Wish they had one separate in the room and one for the living room area. The staff was very friendly and helpful. Is considered staying again if it was my last resort. The pricing was very reasonable too. Overall, it was an average stay. I would have better service at other places but I would stay again.
Bodde her 4 netter i september 2023
Svar fra Management den 14. sep. 2023
Allow me to apologize on behalf of our hotel for failing to meet your expectations regarding your recent visit. We are an extended stay property with a full sizes kitchenet and pet friendly hotel. Although our cleaning services are different from others, we can always take requests for servicing the room. Kind Regards

10/10 – Utmerket

Wayne

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i september 2023
Svar fra Managment den 13. sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

2/10 – Forferdelig

Mario

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The first room I was given had Ants all over. When I asked to be switched to another, the second room had a Mouse/Rat Trap in it. Experience was just overall horrible.
Bodde her 1 natt i september 2023
Svar fra Managment den 13. sep. 2023
On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the room. Your satisfaction is important to us, and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future.

6/10 – Grei

Mary

Reiste med familie
Likte ikke: Romkomfort
Bodde her 2 netter i september 2023
Svar fra Managment den 13. sep. 2023
We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stayThank you so much for your business and we look forward to seeing you in the future.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was a good stay for the purpose
It was okay other than the condition of the carpet it was decent
Bodde her 7 netter i august 2023
Svar fra Management den 7. sep. 2023
Thank you for taking the time to complete our online survey regarding your recent stay at MainStay Suites Chicago Schaumburg. As a guest you are truly valued. Your feedback is important to us. Rest assured that we use your comments to continually improve with the goal of providing the most enjoyable experience for our guests. Should you need further assistance, please do not hesitate to reach out.We hope to see you again soon. Sincerely,