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Anmeldelser av Hyatt Regency Schaumburg Chicago

4 out of 5
Hyatt Regency Schaumburg Chicago
1800 East Golf Rd, Schaumburg, IL

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 458 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 252 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 135 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 79 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 83 av totalt 1007 anmeldelser." "

8,2/10

Renhold

8,4/10

Personale og service

7,6/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Jenny og Westport

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great location , lots of restaurants and shopping. Perfect for what I needed to do.
Bodde her 1 natt i mai 2024

8/10 – Bra

Michka

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had a good stay. Had an issue with the AC but it was dealt with promptly.
Bodde her 3 netter i mai 2024

10/10 – Utmerket

Vonshay

Bodde her 3 netter i mai 2024

10/10 – Utmerket

Jonathan Alexander Pagan

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice
Bodde her 2 netter i mai 2024

10/10 – Utmerket

Kristin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The bed was comfortable.
Bodde her 1 natt i mai 2024
Svar fra D'Otis M. den 14. mai 2024
Thank you for taking the survey. Come see us again soon!

10/10 – Utmerket

Ruth

Reiste med partner, Reiste med familie og små barn, Reiste med familie, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
They had a fire alarm incident that was very disturbing.
Bodde her 1 natt i mai 2024
Svar fra D'Otis M. den 14. mai 2024
Sorry for the disruption of the fire alarm. It was not planned, someone smoked in the room causing the alarm to goff. Going forward we will do a better job at informing our guest so they are aware of the situation and what to do next.

6/10 – Grei

luciano

Bodde her 3 netter i april 2024

6/10 – Grei

aleksejus og Chicago

Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra D'Otis M. den 14. mai 2024
Thank you for staying with us and doing the survey. Your feedback is important to us. Please next time let us know specifically so we can better serve you for next time.

8/10 – Bra

BASSAM

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff were nice and facility were in very good condition, the thing that i didn’t like that my room have no view at all the only window were shaded not sure why!!! And the breakfast not worth the charge, very limited selection.
Bodde her 3 netter i april 2024
Svar fra D'Otis M. den 14. mai 2024
Thank you very much for staying with us and doing the survey. Your feedback is very important to us. Going forward we see what could've been done better.

10/10 – Utmerket

Mackenzie

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Loved the atmosphere and what the property had to offer
Bodde her 1 natt i april 2024
Svar fra D'Otis M. den 14. mai 2024
Great to hear! Can't wait to host you again!

8/10 – Bra

Shannon

Bodde her 2 netter i april 2024

10/10 – Utmerket

Erika

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The night concierge was very helpful!
Bodde her 1 natt i april 2024
Svar fra D'Otis M. den 14. mai 2024
Excellent! We will be sure to past this one. The pleasure is always ours.

10/10 – Utmerket

Juan og Zapopan

Bodde her 3 netter i april 2024
Svar fra D'Otis M. den 14. mai 2024
Thank you for taking the survey. Please come see us again soon.

10/10 – Utmerket

Steven

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Solid 3 star hotel!
Bodde her 1 natt i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Utmerket

Marylynn

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice property, bathroom needs updating but other then that no complaints
Bodde her 1 natt i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

10/10 – Utmerket

Odile

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean rooms. Great service and staff.
Bodde her 2 netter i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We look forward to hosting you whenever your travels bring you to the Chicagoland area.

8/10 – Bra

Tracey

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Staff were friendly & helpful. Bathroom was small and showing age.
Bodde her 1 natt i april 2024
Svar fra Klaudia Mitera den 22. apr. 2024
Thank you for taking the time to review your most recent experience with us. We are in the process of remodeling our bathrooms and we look forward to hosting you whenever your travels bring you to the Chicagoland area.

4/10 – Dårlig

Kelsi

Bodde her 2 netter i mars 2024
Svar fra Klaudia Mitera den 4. apr. 2024
Dear Kelsi, Thank you for taking the time to review our property. Creating a memorable and unique experience that our guests will always remember is our goal and it looks as if we have fallen short in your case. We would love to hear additional feedback on how we can better serve you in the future.

8/10 – Bra

michael

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
property is aging, rooms need a facelift.
Bodde her 2 netter i mars 2024
Svar fra Klaudia Mitera den 28. mars 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

6/10 – Grei

Kelsi

Forretningsreisende
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Under construction that was extremely loud and interrupted the conference I was attending.
Bodde her 1 natt i mars 2024
Svar fra Klaudia Mitera den 28. mars 2024
Thank you so much for taking the time to let us know about your most recent experience. We would like to apologize for all of the construction noise that has taken place during your stay with us. It was an interruption of your sleep, concentration and working hours.We would like to share with you what that construction was working towards: remodeling and revamping our guest room bathrooms, so that we can have a better overall product to offer valuable customers such as yourself. By telling you the reason for this inconvenience, we hope you will look more charitably on the disruption of your daily lives.Thank you for your patience and understanding. We apologize again for any problems this caused you. We would love to host and serve you again once the construction has been completed.

8/10 – Bra

Matthew

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
One of the elevators broken on a convention weekend causing some delays getting to and from the rooms. Other the. That was great.
Bodde her 4 netter i mars 2024
Svar fra Klaudia Mitera den 28. mars 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the elevator experience a malfunction during your stay. We completely understand how frustrating it can get having to wait longer than expected and for that we are truly sorry. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and reference this instance and we will try to make your next visit a way better experience. Thank you.

8/10 – Bra

Nicholas

Bodde her 2 netter i mars 2024
Svar fra Klaudia Mitera den 28. mars 2024
Thank you for taking the time to review your most recent experience with us. We are very glad that you enjoyed yourself and we look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 – Utmerket

Boluwatife

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i februar 2024
Svar fra Klaudia Mitera den 27. feb. 2024
Thank you for taking the time to review our property. We are very happy you enjoyed your stay and look forward to welcoming you back !

6/10 – Grei

Thomas D

Reiste med familie
Likte: Renhold og personale og service
Bodde her 3 netter i februar 2024
Svar fra Klaudia Mitera den 22. feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

2/10 – Forferdelig

Calvin

Forretningsreisende
Likte: Personale og service
Likte ikke: Fasiliteter
The lobby was inundated with families camped out and wholly indifferent to the other guests. Screaming children raced up and down the corridors while parents slept on the chairs and couches. I never saw one staff member even attempt to gain control over the situation. This was not a hotel but a circus. I will never stay at this property again.
Bodde her 1 natt i februar 2024
Svar fra Klaudia Mitera den 22. feb. 2024
Thank you for taking the time to review your experience with us. We are sorry that we fell short of your expectations and truly hope that you will give our hotel another chance.

8/10 – Bra

Luke og Carmel

Reiste med familie
Likte: Personale og service
Nice property. Could stand to do a little bathroom remodeling. Staff was great. Rooms were as advertised.
Bodde her 2 netter i februar 2024
Svar fra Klaudia Mitera den 13. feb. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your experience. We are also excited to announce that we have begun on property remodel and the bathrooms are included! We are excited to host you again once the remodel is complete.

8/10 – Bra

tyler

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very nice property
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 12. feb. 2024
Thank you so much for taking the time to let us know about your most recent experience at our property. We are very glad you enjoyed yourself and are excited to host you again!

10/10 – Utmerket

Charlyn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was very accomodating to my request for a late check out. My only complaint was the parking lot behind the hotel is not very well lit. I am a women taveling alone & I felt unsafe back there
Bodde her 2 netter i februar 2024
Svar fra Klaudia Mitera den 12. feb. 2024
Hello, Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent experience and look forward to welcoming you whenever your travels bring you back to the Chicagoland area.

2/10 – Forferdelig

Susan

Forretningsreisende
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
No water in shower terrible customer service
Great location, not able to take shower as no water!!! Front desk staff did not help nor did they apologize. No compensation offered and very rude. Would not recommend due to service even though place was nice.
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that there was no water in your shower. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

6/10 – Grei

Noelle

Reiste med familie
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
We were not told the pool was closed and found out when we arrived.
Bodde her 1 natt i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the pool was out of service during your visit. I want to apologize on behalf of everyone for this huge inconvenience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

2/10 – Forferdelig

Presly

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
We were extremely disappointed with the Hyatt Regency. There was water damage to the walls in the bathroom in our room. The pool was out of service, the restaurant was understaffed, then they made a mistake on our dinner order. The room service in the morning was so slow in delivering our order we did not have enough time to eat it because it came too close to the hotels check out at 11:00 am. Then when we checked out I went to use the men's room in the lobby and found diarrhea all over the toilet seat and the stench in the bathroom was so overwhelming that I had to immediately leave.
Bodde her 1 natt i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry for the issues that you experienced. These are not customary of our hotel and I would like to assure you they are a one off experience. I want to apologize on behalf of everyone for this experience. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you

6/10 – Grei

Johanna og Des Plaies

Reiste med partner
Likte: Fasiliteter
Second time staying here but this time we got stuck with a bed that was so squeaky and uncomfortable.
Bodde her 1 natt i februar 2024
Svar fra Klaudia Mitera den 6. feb. 2024
Thank you very much for taking our survey. Your feedback is very important to us. Here at Hyatt Regency Schaumburg aside from safety, comfort is our number one priority. I am terribly sorry that the bed in your room was uncomfortable and loud. We are striving every day to be the best hotel that we can be. Please give us a chance to make things up for you. Please book with us again and we will make your next visit a way better experience. Thank you.

10/10 – Utmerket

James

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Excellent service and nice property
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

8/10 – Bra

Kenneth

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

10/10 – Utmerket

Matthew S

Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 29. jan. 2024
Thank you for taking the time to let us know about your experience. We are glad you enjoyed your stay and look forward to hosting you again whenever your travels bring you to the Chicagoland area.

2/10 – Forferdelig

Charles og Brooklyn Park

Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 22. mars 2024
Charles, Thank you for taking the time to review your experience with us. We strive to provide a seamless experience for all of our guests wether they are away on business or a family vacation. It looks as if we have fallen short in your case. We are terribly sorry and we would love to hear feedback on how we could improve. Thank you again for your time.

10/10 – Utmerket

Alexis

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
.
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 24. jan. 2024
Thank you for taking the time to review our property. We are glad you enjoyed yourself and look forward to welcoming you again when your travels bring you to the Chicagoland area.

10/10 – Utmerket

Maryna

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 7 netter i januar 2024
Svar fra Klaudia Mitera den 22. jan. 2024
Thank you for taking the time to review your most recent stay with us. We are glad that you enjoyed your experience and truly look forward to hosting you whenever your travels bring you back to the Chicagoland area.

10/10 – Utmerket

Joseph og Rockville Centre

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Big hotel that is almost labyrinthine. But friendly helpful staff, clean facilities. Nice sized pool for laps but fitness center is relatively small.
Bodde her 2 netter i januar 2024
Svar fra Kla den 22. jan. 2024
Thank you for taking the time to review our hotel. We are glad that you enjoyed your most recent stay here with us and look forward to welcoming you back very soon.

8/10 – Bra

Verifisert reisende

Likte: Renhold, personale og service og romkomfort
Would go back
Really nice lobby, restaurant, bar area. Made you feel like you were in a nice place. Rooms were very clean but dated. Overall for a hockey tournament it was good. They gave us a banquet room for parents to play cards and drink our own beverages. Definitely would go back
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 18. jan. 2024
Thank you for taking the time to review our property. We are glad that you enjoyed your time with us and look forward to welcoming you back whenever your travels bring you to the Chicagoland area.

6/10 – Grei

Alexander

Forretningsreisende
Likte: Personale og service og romkomfort
Likte ikke: Overnattingsstedets bygg og tilstand
I’ve stayed here on multiple occasions this time unfortunately the room had some issues the window ledge was full of water and rust spots all by the bathroom.
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you very much for staying with us and taking the survey. Your feedback is very important to us. I am sorry that we did not meet your expectations when it came to your room. Here at Hyatt Regency Schaumburg we want our guest to be as comfortable as possible. We apologize for the condition of the room during your stay with us. We are excited to announce that we will be renovating our rooms in the near future and truly hope you will give our property another chance to host and serve you.

10/10 – Utmerket

Colleen

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Hotel stay experience
Beautiful hotel great service we really enjoyed our room definitely would recommend it and we would definitely come back
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Johanna og Des Plaies

Reiste med partner
Likte: Fasiliteter
It smelled nice and clean when I first walked in the lobby. I was greeted right away. The room is nice and clean.
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Allison

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
My MacBook Pro was left behind in the room and housekeeping looked for it and found it. The gentleman at the front desk gave me plates and silverware after the restaurant was closed. They gave me a towel to borrow to clean my car from the snow. Their customer service was superb. I will come back each chess tournament.
Bodde her 2 netter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Sean

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Awesome staff, super welcoming and friendly making it a comfortable and quick stay the best it could be
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Martha

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Songyuan

Reiste med familie
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
good
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Eva

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Staff was friendly and professional. The bartender was very polite and very friendly, great drinks!
Bodde her 1 natt i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Anne

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Was quiet and close to shopping and restaurants.
Bodde her 2 netter i januar 2024
Svar fra Klaudia Mitera den 17. jan. 2024
Thank you so much for the great review. We are glad you enjoyed your stay and look forward to hosting you again!

10/10 – Utmerket

Martha

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i desember 2023
Svar fra Klaudia Mitera den 1. jan. 2024
Thank you for taking the time to review our hotel! We are glad you enjoyed your experience and look forward to hosting you again.