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Anmeldelser av Holiday Inn Chicago-Oakbrook, an IHG Hotel

3 out of 5
Holiday Inn Chicago-Oakbrook, an IHG Hotel
17 W 350 22nd St, Villa Park, IL

Anmeldelser

6,8
Rangering på 10 − Utmerket. 326 av totalt 1007 anmeldelser." "
Rangering på 8 − Bra. 211 av totalt 1007 anmeldelser." "
Rangering på 6 − Grei. 159 av totalt 1007 anmeldelser." "
Rangering på 4 − Dårlig. 126 av totalt 1007 anmeldelser." "
Rangering på 2 − Forferdelig. 185 av totalt 1007 anmeldelser." "

7,0/10

Renhold

7,4/10

Personale og service

6,8/10

Fasiliteter

6,8/10

Overnattingsstedets bygg og tilstand

6,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Gregory og Noblesville

Reiste med familie
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Do not stay here. It seems like a good deal, but it is not. Its unacceptably bad in many ways. The one outlet between the two beds did not work. The toiled seat would not stay up, you hear everyone else and odds are they are loud. It was like a party here all night. Elevators are so slow and do that arrive at floor and take 30 seconds to go last inch and open. Stairs are disgusting
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 26. mai 2024
Thank you for your feedback. We do apologize for any inconvenience you experienced while staying with us.Your comments have been shared with hotel management and our corporate office.

4/10 – Dårlig

Jose

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 26. mai 2024
Thank you for your feedback.

10/10 – Utmerket

Devon

Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 25. mai 2024
Thank you for staying with us and providing a rating for your stay. We hope you will choose our hotel for future stays.

8/10 – Bra

Elizabeth

Likte: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 23. mai 2024
Thank you for staying with us and for your rating, We do hope you will choose to stay with us again at a future date.

2/10 – Forferdelig

Evelyn

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
On Friday evening when I returned, it was very loud in the lobby like a party was going in the restaurant. I don’t know, but it was OK in the middle of the night or should I say early Sunday morning around 3am A lady was screaming she was in distress. I don’t know what was going on banging on the door. I called downstairs and probably 10 minutes later. Someone knocked on my door and said that the person probably went in their room very scary. I will never stay there again and will tell anyone that I know not to stay there. I wish I could have a refund.
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 20. mai 2024
Thank you for taking time to provide feedback on your recent stay. Your comments have been shared with hotel management for review. Please accept our apologies for any inconvenience you experienced while a guest in our hotel.

2/10 – Forferdelig

Sameh

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Thanks
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 20. mai 2024
Please accept our apologies that we did not meet your expectations.

2/10 – Forferdelig

Eric

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Property was okay didn’t like the bar was n the hotel
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 19. mai 2024
Thank you for taking time to make us aware of your comments.

10/10 – Utmerket

Xiaolan

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Spacious room with small fridge, close to shopping mall, nice Neiborhood
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 19. mai 2024
We so appreciate your business and thank you for your review and comments. We hope you will choose our hotel next time you are in our area!

10/10 – Utmerket

Alejandro

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place, although the guests are a little sketchy.
Bodde her 2 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 19. mai 2024
We so appreciate your business and thank you for your review and comments. Please make us your hotel of choice when in our area.

10/10 – Utmerket

Paul

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
It’s a Holiday in
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 17. mai 2024
Your business and your feedback are appreciated.

6/10 – Grei

rene

Good
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 17. mai 2024
Your business and your feedback are appreciated.

8/10 – Bra

Tyeesha

Reiste med partner
Likte: Renhold og overnattingsstedets bygg og tilstand
Nothing unique. Everything was good except the ice machine was broken had to travel to another floor for ice. Staff at the front desk seemed off like they weren’t comfortable. Couldn’t check in an hour early. Other than that perfect
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 17. mai 2024
Your business and your feedback are appreciated.

2/10 – Forferdelig

Brenda og Spring

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I did not like this property the smell of marijuana starts everyday in the parking lot. I was charged twice. The first was through my reservation with Expedia May 9, 2024 through May 11th for 3 nights Itinerary#72821286567630 charged at 11:00am for $304.52. I arrived at 7 pm and was charged again $304.52 at the front desk.. Spoke to two different desk clerk . first stated Manager would call 2nd stated I would get credit the next day. Still nothing from Manager nor credit received please credit my card back for $304.52
Bodde her 3 netter i mai 2024
Svar fra Holiday Inn Oakbrook den 17. mai 2024
Your business and your feedback are appreciated. Your comments have been forwarded to the hotel manager.

8/10 – Bra

Ashley

Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 17. mai 2024
Your business and your feedback are appreciated.

10/10 – Utmerket

Louis

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
For the most part the stay was pretty good.
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 12. mai 2024
Thank you for your business & for the 5 out of 5 rating. We hope you will choose us again!

8/10 – Bra

Francisco

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 14. mai 2024
Thank you for your patronage. We appreciate your feedback. We hope you will choose our hotel for your next stay,

10/10 – Utmerket

Shahad

Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 26. mai 2024
Thank you for your feedback and for providing a rating of our hotel. We hope to see you again!

6/10 – Grei

Glenn

Bodde her 1 natt i mai 2024

10/10 – Utmerket

Yasmeen

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great place for the price. Would stay again.
Bodde her 1 natt i mai 2024
Svar fra Holiday Inn Oakbrook den 3. mai 2024
Thank you for the feedback. Glad you had a good stay! Please consider us your home away from home when in our area.

4/10 – Dårlig

Derrick

Forretningsreisende
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Shower, water over your ankle! Leave for some hours only to come back and the maintenance has the snake down the drain and the bathroom was a mess with a smell. Wait another hour with the door open and house cleaning. Key, the keys to the room fell out of the system twice. Elevator, the elevator closed twice and didn't move. There where a few other times the door was just open on the floor. Heater, it took a while for the machine came on and the room was cold . Old microwave, couldn't set time. I would like for a two or three night stay for the inconvenience and disruption of my stay at this property! Derrick Martin.
Bodde her 3 netter i april 2024
Svar fra Holiday Inn Oakbrook den 7. mai 2024
Your comments have been forwarded to the hotel manager for review. We apologize for any inconvenience you experienced while a guest t our hotel.

4/10 – Dårlig

Andy

Reiste med familie
Likte ikke: Personale og service
My daughter and I had to check out (Saturday) and leave at 7am and the breakfast didn't open until 7am. I asked if we could grab something from the breakfast early, 6:45 or 6:50 and was told no. I understand rules are rules but for something small like this, I would think a large company like Holiday Inn would be able to make a small exception. I was only thinking of grabbing a couple muffins and some fruit, something that didn't need to be heated up or made, but I was not given a chance to talk with the kitchen staff, only the front desk employee. We've been very pleased with Holiday Inn's in the past but this was an unpleasant encounter that could have been avoided.
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 29. apr. 2024
Thank you for taking time to provide feedback on your recent stay. Your comments have been shared with the hotel management for review. Please accept our apologies for any inconvenience this may have caused you.

2/10 – Forferdelig

Nicholas

Likte ikke: Renhold
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

6/10 – Grei

EVELYN og mansfield

Likte: Personale og service og fasiliteter
My first room bottom lock did not lock. The room I was moved to,there was loud noise from the hall.The sound was like some pipes or something.
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with our team.

6/10 – Grei

Francisco

Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

10/10 – Utmerket

Melissa

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Close to everything
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Thank you for your feedback. Glad you enjoyed your stay.

8/10 – Bra

Alexandrea

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
No hot tub
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Oakbrook den 29. apr. 2024
Thank you for taking time to provide feedback on your experience with us. We appreciate your business and hope to serve you again in the future.

2/10 – Forferdelig

Monica

Reiste med en gruppe
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
When we walked in to check in, there were girls about to fight in the lobby bathroom. I then checked in and was given a key to room 211 which hadn’t been cleaned. There were no sheets on the bed and and chicken bones everywhere. I then was moved to room 313 and there were dirty towels behind the door in the bathroom and the toilet covered in cleaning solution. I was moved a third time and toilet just ran water the entire night. Bar Louie attracts a loud crowd. Elevator got stuck on 3 and I had to take the stairs. The evening shift just leaves the stepped away sign on the desk. Was denied any sort of refund since I booked with expedited. Gave me free breakfast and some points tho…
Bodde her 3 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Thank you for your comments, they have been shared with our management team for review and training.

8/10 – Bra

Jasmine

Reiste med partner
Likte: Personale og service og overnattingsstedets bygg og tilstand
Quiet
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Thank you for your feedback. Glad you had an enjoyable stay.

6/10 – Grei

Danaysha

Bodde her 2 netter i april 2024

10/10 – Utmerket

Cherie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
I had good stay
Bodde her 4 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Thank you for your feedback. So glad your stay was enjoyable.

4/10 – Dårlig

david

Forretningsreisende, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room was not clean. Heater was set to 88 degrees F, room was a sauna when we arrived. Smoke detector had been removed from the room parking is limited and dark.
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Our management team will review your comments. Again, please accept our apologies.

10/10 – Utmerket

Analisa

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Thank you for your feedback. Glad you had a good stay. We hope to see you again soon!

4/10 – Dårlig

Vanessa

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

2/10 – Forferdelig

Alexis

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
This was my first worst experience at a IHG. I’m 6 months pregnant and wanted to just relax for the weekend. Housekeeping didn’t change my bedding when requested, front desk told me they would change it at 5pm. Ridiculous, ice machine didn’t work on 3rd floor. Police were called, everyone in the hallways were loud. Just not a great price got the money spent
Bodde her 2 netter i april 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with the management team.

2/10 – Forferdelig

Deandra

Reiste med familie og små barn, Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I hated my stay here it looked like a motel 6! Not worth the cost at all!
Bodde her 4 netter i mars 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

6/10 – Grei

Tanya

Reiste med familie
Likte ikke: Renhold
Liked the convenient location, the rooms, and the breakfast. It was quiet and dark at night so we slept well. Did not like that not all staff is friendly or smiling. Did not like the cleanliness. Some areas where very neglected. There was hair in our tub. The pool area had ants and many used towels on the floor. The pool was murky. The elevators were dirty. It seemed like only one custodian the entire time we were there.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback. Your comments have been shared with the hotel to be reviewed with our team.

10/10 – Utmerket

Frauke

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Glad you had a good stay!Thank you for your feedback.

10/10 – Utmerket

Edward

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very clean
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
Glad your stay was a good one. See you again soon! Thank you for your feedback.

8/10 – Bra

Ryan

Reiste med familie og små barn
Likte: Renhold
The area was convenient to a lot of stores we like. Room is clean, beds comfy Rooms facing the road can be a bit loud but didn’t really bother us with the TV on. The washroom was seemed like it was falling apart, broken tiles, broken toilet bowl covers but didn’t affect anything. Our room ran out of hot water so I had to shower with cool cold water The elevator had a smell and a slight trip hazard due to the slight floor elevation. The pool was great when it was open. It closed down 2 days that we were there. We were told by the front desk it would be fixed the following day so we decided to book another stay. But sadly it was still not opened. Parking can be an issue during the evenings and busy weekends. My BIGGEST ISSUE : On check out day, the house keeper knocked on our door at 0830-0840 in the Morning!! Not sure why but it woke us up. Was it to signal us to start packing up to leave? Overall for us the price, cleanliness and location was key to us booking here
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 21. mars 2024
Thank you for your comments and feedback. They have been shared with our management team. Please accept our apologies for any inconvenience you experienced while a guest at our hotel. We do hope you will stay with us in the future. We continually strive to provide the best for our guests!

10/10 – Utmerket

Viridiana og Shelbyville

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Holiday Inn Oakbrook den 21. mars 2024
Thank you for your feedback. Please do stay with us next time you are in our area.

6/10 – Grei

James

Reiste med familie
Likte: Personale og service
The property served it's purpose. I needed a place for me and my family to stay while in the area. Super close to shopping and malls. Close to resturants. The hotel is close to the freeway. The hotel rooms need to be updated period. The bathroom was basic. No drawer space at all other than night stand drawer. Breakfast was good. Make sure your stay includes breakfast at Bar Louie. The only saving grace i the breakfast. These room should be no more than 89. to 100 bucks a night. I give the hotel a 3 Star.
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Oakbrook den 18. mars 2024
Your feedback is appreciated and noted. Your comments have been shared with our corporate office. Thank you for taking your time to share your rating with us.

10/10 – Utmerket

Luis

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 18. mars 2024
Thanks so much....we appreciate your 5 out of 5 rating. Please do come see us again soon!

4/10 – Dårlig

William

Reiste med partner
Likte ikke: Overnattingsstedets bygg og tilstand
Waking up Sunday morning and no hot water. No notice to guests, and no apologies. Just a statement by an unfriendly desk clerk that it was a building wide problem and they are working on it.
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Oakbrook den 14. mars 2024
We do apologize for the inconvenience with the water issue. We did have a problem which our team worked diligently to solve with our contractor. Your comments are being shared with the senior management and will be used as a training guideline for handling guest complaints. We do hope you will consider staying with us at a future date.

2/10 – Forferdelig

vonkisha og LOMBARD

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
I was there on business only to check in and a few hours later go to shower and BAM!!!!! NO HOT WATER!!!! Call front desk and he says tome Oh Yea we’re having issues with the HOT WATER and that was that !!!!! Business trip and couldn’t shower I’ll never stay here again and the only thing they could say was SORRY
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 14. mars 2024
Our apologies for your inconvenience. The issue with the hot water was something our senior management team worked on diligently with our contractor. We apologize that our guests had a less than stellar experience. we do hope you will give us another opportunity to be of service.

8/10 – Bra

Antoinette

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Right in ttw middke of food and shopping. Everything was really n9ce. Tge onky issue was the water wouldn't get hot the next morning which was weird cuz it waa fine the night b4
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 14. mars 2024
We are glad you had a good stay. We do apologize for the inconvenience of the hot water which was a building-wide problem. Please do stay with us again!

6/10 – Grei

Josette

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
The bathrooms are pretty tight and the toilet didn’t flush very well. Glad there was a Bar Louie in the lobby. Made for some evening entertainment.
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 10. mars 2024
Thank you for providing feedback on your recent stay.

10/10 – Utmerket

Diane og Las Vegas

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 10. mars 2024
Thank you for your feedback. Please come see us again soon!

10/10 – Utmerket

Diane og Las Vegas

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
This is always my go-to hotel when in Chicago and it is clean and comfortable. However, I did ask for at least one day (out of my 5-days) to have a full service for housekeeping (sheets changed, room cleaned, everything restocked) but that never happened. The elevators do need some renovation, my friends and I got stuck for about a minute or so. The panel wasn’t quite connected in that elevator. Otherwise everyone was very nice and property is decent because it is right in the Oak Brook shopping area so lots of options and there is always something going on in the bar.
Bodde her 2 netter i mars 2024
Svar fra Holiday Inn Oakbrook den 10. mars 2024
Your comments are appreciated as is your business. See you soon!

2/10 – Forferdelig

CORNELL

Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 26. apr. 2024
We apologize that we did not meet your expectations. Thank you for your feedback.

2/10 – Forferdelig

Kaliyah

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Booked room for two night water leaked while in shower and kicked me out charged me additional $150 no refund for second night!
Bodde her 1 natt i mars 2024
Svar fra Holiday Inn Oakbrook den 10. mars 2024
Your comments have been shared with our management team. Please accept our apologies for any inconvenience caused to you.