Innendørsbasseng
Sjekk tilgjengelighet

Anmeldelser av Holiday Inn Chicago - Elk Grove, an IHG Hotel

3.5 out of 5
Holiday Inn Chicago - Elk Grove, an IHG Hotel
1000 Busse Rd, Elk Grove Village, IL

Anmeldelser

7,6

Bra

Rangering på 10 − Utmerket. 367 av totalt 1006 anmeldelser." "
Rangering på 8 − Bra. 306 av totalt 1006 anmeldelser." "
Rangering på 6 − Grei. 153 av totalt 1006 anmeldelser." "
Rangering på 4 − Dårlig. 83 av totalt 1006 anmeldelser." "
Rangering på 2 − Forferdelig. 97 av totalt 1006 anmeldelser." "

8,0/10

Renhold

8,0/10

Personale og service

7,2/10

Fasiliteter

7,6/10

Overnattingsstedets bygg og tilstand

7,4/10

Miljøvennlige løsninger

Anmeldelser

6/10 – Grei

James

Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Staff was friendly and well trained
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Kimberly

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The first day there was no hot water. The bed skirt and box bed had disgusting looking brown stains on it. The top cover smelled. The room smelled of mold. There was a huge stain in the carpet by the elevator. It was in no way close to downtown Chicago. This hotel doesn't represent the Holiday day Inn brand or what i believed was the holiday day Inn standards. Perhaps they do now.
Bodde her 4 netter i mai 2024
Svar fra Vincent den 22. mai 2024
Thank you for sharing and will address this directly with the staff

10/10 – Utmerket

Moamin

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
All good
Bodde her 1 natt i mai 2024
Svar fra Vincent den 22. mai 2024
Thank you! We do hope to see you again

6/10 – Grei

Heidy

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Vincent den 22. mai 2024
Thanks for staying with us and we do hope you enjoyed your stay

10/10 – Utmerket

Amardeep

Likte: Fasiliteter
Very clean bedrooms and clean pool nice service and kids enjoyed in pool
Bodde her 2 netter i mai 2024
Svar fra Vincent den 20. mai 2024
Awesome! Thank you so much for sharing and staying with us and we hope to see you again soon

10/10 – Utmerket

Ali

Likte: Overnattingsstedets bygg og tilstand
Bodde her 3 netter i mai 2024
Svar fra Vincent den 21. mai 2024
Awesome! thanks for staying with us

2/10 – Forferdelig

Luis

Likte: Renhold og personale og service
Bodde her 1 natt i mai 2024
Svar fra Vincent den 18. mai 2024
Thank you for sharing and will address this directly with the staff

2/10 – Forferdelig

Jada

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very bad
Bodde her 1 natt i mai 2024
Svar fra Vincent den 17. mai 2024
Thank you for sharing and will address this directly with our staff

10/10 – Utmerket

Feihong

Likte: Renhold
Bodde her 2 netter i april 2024
Svar fra Vincent den 15. mai 2024
Thank you so very much and we hope to see you again

2/10 – Forferdelig

Herve

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Vincent den 11. mai 2024
Thank you for staying with us and will address this directly with our staff

10/10 – Utmerket

Jeremy

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy relaxing place to stay, staff considerate and pleasant
Bodde her 5 netter i mai 2024
Svar fra Vincent den 8. mai 2024
Awesome! Thank you for staying with us

10/10 – Utmerket

VARTAN

Bodde her 3 netter i april 2024
Svar fra Vincent den 8. mai 2024
Awesome! Thank you so much for staying with us

2/10 – Forferdelig

Stacy

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This is by far the worst Holiday Inn I’ve ever stayed in. The bathroom had hair on the disposable cups, a big glob of conditioner was on the wall, no hot water. Whatever carpet freshner they are using is too strong. Finally the key card barely worked. The front desk told me the batteries are likely low on the door lock and to jiggle the key quickly. Close this place down or get new management!!!!
Bodde her 2 netter i mai 2024
Svar fra Vincent den 8. mai 2024
Thank you for sharing and will address this directly with the staff

2/10 – Forferdelig

Madison

Likte ikke: Renhold
Bodde her 2 netter i februar 2024
Svar fra Vincent den 2. mai 2024
Thank you so very much for sharing and will address this with the staff

6/10 – Grei

Mitsuhiro og Kotobashi Sumida-ku

Bodde her 4 netter i april 2024
Svar fra Vincent den 11. mai 2024
Thank you! We do hope to see you again

2/10 – Forferdelig

Kathiresan

Forretningsreisende, Reiste med familie og små barn
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
There were kids running around just outside the door in 3 rd floor that started around 11pm and went on till 03:30am. I complained to the front desk and there not much of a use. Worst place and what a waste of money
Bodde her 1 natt i april 2024
Svar fra Vincent den 22. apr. 2024
Thankyou for sharing this and will address this with the staff

8/10 – Bra

Kristina

Reiste med en gruppe
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The hotel was nice. Room was a good size and beds were comfortable.
Bodde her 1 natt i april 2024
Svar fra Vincent den 22. apr. 2024
Thank you! We do hope to see you again.

2/10 – Forferdelig

Stephen

Forretningsreisende
Likte ikke: Personale og service
the expedia description when i made the reservation said was a free breakfast. when i showed up for breakfast, they were charging $14.95, unless you had a voucher of some kind. going to to the front desk, explaining the website offering, they were unmovable on the issue. getting breakfast any other way, involved walking to a gas station 7/11. pointing out the website entry. they said "that's expedia;'s problem"
Bodde her 2 netter i april 2024
Svar fra Vincent den 22. apr. 2024
Thank you for sharing this and please know breakfast is not included in the rate

2/10 – Forferdelig

Martin

Bodde her 1 natt i april 2024
Svar fra Vincent den 11. mai 2024
Thank you for sharing and will address this directly with the staff

8/10 – Bra

Sergey

Bodde her 1 natt i april 2024
Svar fra Vincent den 8. mai 2024
Thank you! We do hope to see you again

8/10 – Bra

Harrison

Likte: Renhold
Bodde her 1 natt i januar 2024
Svar fra Vincent den 15. apr. 2024
Awesome! Thanks for staying with us and hope to see you again

6/10 – Grei

Jim

Forretningsreisende
Not real clean property. Property is a little dated. Location is convenient for airport and the suburbs. OK at the right price
Bodde her 3 netter i april 2024
Svar fra Vincent den 15. apr. 2024
Thank you for the feedback and we do hope to see you again

4/10 – Dårlig

Deirdre

Likte ikke: Overnattingsstedets bygg og tilstand
You just have to have hit water. Period! No hot water in shower, bad rating.
Bodde her 1 natt i april 2024
Svar fra Vincent den 10. apr. 2024
Thank you for sharing and will address this with our staff

2/10 – Forferdelig

Sanjuana

Reiste med familie
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Charge a lot for a night and breakfast isn’t included you have to pay extra. I never had this happen before.
Bodde her 1 natt i april 2024
Svar fra Vincent den 8. apr. 2024
So sorry but breakfast is not included in your rate. However, we do have our full breakfast menu. We do hope to see you again

8/10 – Bra

LaRena

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
My stay was good but there were a few things to note. First, when we checked my daughter said one of her pillows smelled awful so we put it on the floor during our stay. Second, I asked for more towels from the housekeeper and they literally only hand me ONE towel, just one. Now we were staying for multiple nights and there were two of us, so one extra towel didn’t help. Lastly, the breakfast kind of sucked really bad, the pancakes were awful, juice kind of nasty, the food lacked flavor and overall breakfast could have been way better. I would also say that I noticed one day, a black lady on the first day was given a hard time for wanting to take her breakfast to go and the same for a black guy on my last day there. While others didn’t have a problem with being able to take their food to go. There was no hesitation or discussion about it, literally every single person, was able to take their food to go that asked. I think that it should be the same with everyone especially when everyone is paying the same price. Overall my stay was pretty good minus the things mentioned above.
Bodde her 3 netter i mars 2024
Svar fra Vincent den 2. apr. 2024
Thank you so very much for staying with us and sharing your experience. We are going to address this with our staff

4/10 – Dårlig

LeAnne

Reiste med familie og små barn
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Our television did not work. We spent an entire weekend in the room without being able to watch anything on the television. Our WiFi barely worked. Water in the shower was lukewarm at best. Our key cards to the room kept not working and we would have to go get new ones from the front desk multiple times without any apology or explanation. Room service did not come to clean or replace towels. I spent a decent amount of money to have a nice weekend away with my kids, and the stay at the hotel was very disappointing. This is not the first time that we have stayed here, but I think that it might be the last because of the poor time that was had.
Bodde her 2 netter i mars 2024
Svar fra Vincent den 1. apr. 2024
Thank you for sharing this with us and going to share this with our staff!

8/10 – Bra

John

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Our stay was good. Tbe room was quiet and comfortable. I would have liked to have a better businesd center with a printer, but otherwise all was fine.
Bodde her 2 netter i mars 2024
Svar fra Vincent den 26. mars 2024
Thank you for sharing and we do hope to see you again

8/10 – Bra

Victor Salvador

Likte: Renhold og overnattingsstedets bygg og tilstand
Good place for wait your flight
Bodde her 1 natt i mars 2024
Svar fra Vincent den 19. mars 2024
Awesome! Thank you!

8/10 – Bra

Kristie

Likte: Renhold
Bodde her 1 natt i mars 2024
Svar fra Vincent den 11. mars 2024
Thank you and hope to see you again

10/10 – Utmerket

John

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Vincent den 11. mars 2024
Awesome! Thanks for staying with us

10/10 – Utmerket

Alyson

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Vincent den 6. mars 2024
Thank you so very much and we do hope to see you again

10/10 – Utmerket

Ihor

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good
Bodde her 1 natt i mars 2024
Svar fra Vincent den 5. mars 2024
Thank you so very much and hope to see you again

10/10 – Utmerket

C

Reiste med partner
Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Too many potholes in the parking lot
Bodde her 1 natt i februar 2024
Svar fra Vincent den 5. mars 2024
Thank you and will address this with our staff

2/10 – Forferdelig

Verifisert reisende

Forretningsreisende
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Had to change rooms. First room when I went in there was no refrigerator and front desk told me they don’t know which room has refrigerator and maintenance team might have taken it for repairs. Then they gave me another room, when I checked that room, bathroom exhaust fan doesn’t work. Then they gave me another room and that was the same condition as my second room. I didnt wanted to check rooms back and forth. I settled in that condition. They charged me $15 for breakfast which wasn’t worth it. They only got few choices compared other holiday inn.
Bodde her 2 netter i februar 2024
Svar fra Vincent den 28. feb. 2024
Thank you for sharing this and will address with our staff

10/10 – Utmerket

Zachary

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Vincent den 28. feb. 2024
Awesome! Thank you so very much for giving us a 10! we hope to see you again

6/10 – Grei

Nicole

Reiste med familie
Walking the halls you could smell cigarette smoke very strongly in some areas. The breakfast was only offered on one day and not both days of our stay. It was clean and the staff were friendly.
Bodde her 2 netter i februar 2024
Svar fra Vincent den 28. feb. 2024
Thank you and will address this with our staff

4/10 – Dårlig

Karolyn

Reiste med partner
Likte ikke: Personale og service og fasiliteter
Dirty moldy ceilings
Bodde her 1 natt i februar 2024
Svar fra Vincent den 23. feb. 2024
Thank you for sharing and will address this directly with our staff

10/10 – Utmerket

Molly

Reiste med familie
Likte: Renhold og personale og service
Quiet. Comfy beds. Nice stay.
Bodde her 1 natt i februar 2024
Svar fra Vincent den 23. feb. 2024
Awesome! Thanks for staying with us

10/10 – Utmerket

Jason

Bodde her 1 natt i februar 2024
Svar fra Vincent den 28. feb. 2024
Thank you and hope to see you again

4/10 – Dårlig

George

Reiste med familie
Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
This hotel can be so much better. Needs Reno.
To start with I chose this hotel because it advertised EV chargers on site and pool. The pool was out of service. The EV chargers were also out of service. What is even better is that font desk claims every time they fix the chargers they work for a day or two and stop. Breakfast leaves a lot to be desired. Also even though breakfast hours are from 7:30 to 9:30 by 8am what little of what is available is all gone. Had to change multiple rooms to get a clean one. The hotel feels old and ran down and has wired smell down the hallways.
Bodde her 4 netter i februar 2024
Svar fra Vincent den 21. feb. 2024
Thank you for sharing this and will address this directly with our stff

2/10 – Forferdelig

Sol

Reiste med familie
the attention from that the very poor quality staff told us that we did not have the right to breakfast, I had to go and print the reservation and the details so that they would allow me access to breakfast, in addition we were sitting having breakfast and the staff told us that we We had to hurry because they had to leave, it wasn't even 8:30 am. The experience in that location was really very negative.
Bodde her 1 natt i februar 2024
Svar fra Vincent den 21. feb. 2024
Thank you for sharing this and going to address this directly with our staff

10/10 – Utmerket

Faisal

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel experience so far. Likes: Traffic-free location, Enough parking, active & clean swimming pool, big and peaceful lobby to hangout or meet visitors, full-stocked breakfasts, anytime free coffee, refrigerator, oven & controllable heat/cool AC in room, clean beds & bathroom, humble staff etc. Dislike: Poor WiFi signal, had to take phones near the door to reconnect.
Bodde her 3 netter i februar 2024
Svar fra Vincent den 13. feb. 2024
We are so happy to hear this and hope to see you again

4/10 – Dårlig

Mickey og Palisades Blvd

Forretningsreisende
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Older property, needs a renovation, took over 10 minutes for hot water from faucets.
Bodde her 1 natt i februar 2024
Svar fra Vincent den 12. feb. 2024
Thank you! I will share this with our staff directly

10/10 – Utmerket

Ines

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
El Hotel estuvo muy limpio y su piscina limpia tiene una terraza para tomar sol 😎 mi habitación tenía vista a la piscina y tiene transporte al aeropuerto el desayuno muy bueno
Bodde her 1 natt i februar 2024
Svar fra Vincent den 12. feb. 2024
Muchas gracias por quedarte con nosotros y esperamos verte de nuevo.

6/10 – Grei

Nicholas

Bodde her 1 natt i desember 2023
Svar fra Vincent den 7. feb. 2024
Thanks for staying with us

2/10 – Forferdelig

Sara

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Room had holes in the wall and stains on the bedding and window was leaking water down the wall and trash under the chair in our room
Bodde her 1 natt i januar 2024
Svar fra Vincent den 7. feb. 2024
Thank you and going to share this with our staff

10/10 – Utmerket

LE HUYEN

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great
Bodde her 1 natt i januar 2024
Svar fra Vincent den 26. jan. 2024
Awesome! Thank you so very much for staying with us

6/10 – Grei

Robert

Forretningsreisende
Likte: Personale og service
Lost electricity and hot water
Older hotel, rooms were OK. I could not get hot water out of the shower; not when I checked in in the evening or in the morning. Lost electricity in the morning, so no chance to get any work done from the hotel room. There was a snowstorm, and evidently no backup power system. Other businesses nearby had power, street lights had power, but no power in the hotel
Bodde her 1 natt i januar 2024
Svar fra Vincent den 23. jan. 2024
Thank you for staying with us and will address this directly with our staff

4/10 – Dårlig

Dariia

Likte: Renhold og personale og service
Likte ikke: Overnattingsstedets bygg og tilstand
Room was missing
Bodde her 1 natt i januar 2024
Svar fra Vincent den 22. jan. 2024
Thank you for sharing this and going to address this directly with our staff

2/10 – Forferdelig

Erica

Reiste med familie, Reiste med en gruppe
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
We stayed here for a dance convention on the property. We will never stay here again. It was way overpriced for the condition of the property. A few examples, the bed mattress had a huge hole/rip in the side (we were checking for bed bugs…thankfully none), the shower curtain had a very large rip in it, the water was so cloudy you could not see through it, everything just seemed old and not well taken care of, a friend found a clump of bloody hair behind their toilet, there seemed to be dirt and buildup grime on the chair railing around the ballroom we were in, most of the mini fridges worked sub par or not at all, the whole floor we were on smelled like smoke and vomit…the list could go on. The guy checking us in was very nice and friendly and our bed, thankfully seemed to be clean…that is about the extent of what I can say was good! We would have left immediately if the dance convention we were at wasn’t being held there! Don’t stay here!
Bodde her 1 natt i desember 2023
Svar fra Vincent den 17. jan. 2024
Thank you for sharing this and will address this directly with our staff