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Anmeldelser av Hilton Chicago/Northbrook

4 out of 5
Hilton Chicago/Northbrook
2855 N. Milwaukee Ave, Northbrook, IL

Anmeldelser

8,4

Veldig bra

Rangering på 10 − Utmerket. 555 av totalt 1009 anmeldelser." "
Rangering på 8 − Bra. 246 av totalt 1009 anmeldelser." "
Rangering på 6 − Grei. 90 av totalt 1009 anmeldelser." "
Rangering på 4 − Dårlig. 60 av totalt 1009 anmeldelser." "
Rangering på 2 − Forferdelig. 58 av totalt 1009 anmeldelser." "

8,8/10

Renhold

8,8/10

Personale og service

8,2/10

Fasiliteter

8,4/10

Overnattingsstedets bygg og tilstand

8,6/10

Miljøvennlige løsninger

Anmeldelser

2/10 – Forferdelig

Sarada

Reiste med familie
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
There was also one operational elevator, which was taking time. Rooms had a very puffy bad smell and we were sneezing the whole time
Bodde her 3 netter i mai 2024

4/10 – Dårlig

Anthony

Reiste med partner
Likte ikke: Renhold
Got to the hotel late after a wedding to check in and went up to our room. It hadn’t been cleaned. The beds were torn apart and there were towels on the floor of the bathroom. Went down to let the desk know and they found us their last room and said we were lucky. The new rooms bathroom was dirty so we just slept and left in the morning.
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Thalia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024

6/10 – Grei

Kim

Reiste med familie
Likte: Renhold og personale og service
Staff was nice. Room was clean, but dated.
Bodde her 1 natt i mai 2024
Svar fra Jesenia den 26. mai 2024
Thank you for taking a moment to leave us a review! We're glad to see our staff was able to provide you friendly service. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

Maggie

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice decor, the front desk lady was SUPER nice, efficient and professional!!
Bodde her 1 natt i mai 2024
Svar fra Jessie den 26. mai 2024
Thank you for taking a moment to leave us a review! We're glad to see our front desk representative was able to provide you professional and friendly service. We look forward to welcoming you back to the hotel!

8/10 – Bra

BethAnn

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The staff was friendly.
Bodde her 1 natt i mai 2024
Svar fra Jessie den 26. mai 2024
Thank you for taking a moment to leave us a review! We're glad to see our staff was able to provide you friendly service. We look forward to welcoming you back to the hotel!

8/10 – Bra

Yuval

Likte: Renhold og personale og service
Perfectly adequate and convenient
Bodde her 6 netter i mai 2024
Svar fra Jesenia den 21. mai 2024
Thank you for taking a moment to leave a review! We greatly appreciate your feedback. We hope to welcome you back as guest of the hotel!

2/10 – Forferdelig

Margret

Reiste med partner
Likte: Personale og service
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Pulling up to the property we were definitely disappointed. You could see parts of the siding falling off, the parking lot was confusing, and the exterior doors not resemble the picture from the site listing. We went in and the front desk woman was super friendly. She got us in our room, but that's when things went very wrong. From the moment we got off the elevator you could smell the mold. We were assigned room #924. As we walked into the room you could see mold on the walls, in the windows, the wallpaper pealing with something oozing and dried up coming out from it. They're was mold and dust in the bathroom as well. I took photos and we decided this was not only a health hazard, but it was not going to workout. Things were not as advertised and it was not safe. We let the front desk associate, Candela, know and showed her image's. She brought over someone from their maintenance department and said that she was surprised, that they would need to close that area down. I can't tell if she was genuinely surprised or not, but as nice as she was it would be hard to believe considering you could smell it from the hallway just getting off the elevator. She was very kind though and issued a full refund, printing out a zeroed balance invoice, and said the full refund should hit sometime this week. I have not seen the refund yet, but I will be watching for it. I do notrecommend.
Bodde her 2 netter i mai 2024
Svar fra Jessie den 21. mai 2024
Thank you for taking a moment to leave us your detailed feedback. I'm so sorry to hear we fell short of expectations. We at the Hilton Chicago/Northbrook strive to provide the best quality and services for all our guests. We are taken back this was not the case. I'm happy to read Candela was able to provide immediate assistance and more over informed maintenance to assess the room upon your findings. In addition, management has taken the proper steps to further investigate this matter. Please allow 2-3 business to see any pending hold from check-in that was not used to fall off from your account as some banks may be faster than others. Thank you again for your detailed feedback as it is only the best tool the hotel can improve quality and service expectations our guests deserve. We hope you allow us the opportunity to welcome you back to ensure the bets stay possible.

10/10 – Utmerket

Mitchell og Beachwood

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Great hotel, great interior design and furnishings. Good bed and nice walk in shower. Large rooms and very quiet. Only problem is the hotel is not in Northbrook (Prospect Heights) and a 15-20 minute long drive to Northbrook Court. If you’re looking to be in Northbrook, like near the Eden’s Expressway, I would not stay here.
Bodde her 2 netter i mai 2024
Svar fra Jesenia den 20. mai 2024
Thank you for taking a moment to leave us a review. We're glad to see you enjoyed the large room and bed. We sincerely appreciate your feedback as we work to improve where needed. We look forward to seeing you again as a guest of the hotel!

10/10 – Utmerket

stanley

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Jesenia den 20. mai 2024
Thank you for taking a moment to leave us a review. We're glad to see you enjoyed your stay. We look forward to seeing you again as a guest of the hotel!

8/10 – Bra

Ashley

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Good: Very safe as comfortable. The hotel room was clean. The staff was nice. The location is great, no city noise, and a lot of great stuff nearby. Bad: The queen beds are actually a full size, the free crib is a pack and play and it was broken, and our shower was clogged so we couldn't take a shower without the tub filling up. The shower and toilet is the size of a closet. The pool was pretty dirty.
Bodde her 1 natt i mai 2024
Svar fra Jessie den 19. mai 2024
Thank you for taking a moment to share your detailed experience with us. We will take your comments into consideration as we work to make the proper improvements where possible. We hope to welcome you back to the hotel in a not-too-distant future!

2/10 – Forferdelig

Mya

Reiste med familie
Likte ikke: Overnattingsstedets bygg og tilstand
Busted elevators, no water. How is this a Hilton? It really brings down the whole brand for a hotel this old to carry it. Should be a lower tier umbrella brand.
Bodde her 3 netter i mai 2024
Svar fra Jesenia den 20. mai 2024
Thank you for taking a moment to leave us a review. We're sorry to hear we fell short of your expectations. We hope you allow us the opportunity to serve you best in any future travels.

10/10 – Utmerket

Nohoon

Reiste med en gruppe
Likte: Personale og service og overnattingsstedets bygg og tilstand
Clean and fast service
Bodde her 1 natt i mai 2024
Svar fra Jesenia den 15. mai 2024
Thank you for your review! We're happy to hear you had a great stay. We look forward to seeing you again!

10/10 – Utmerket

Ivan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything was great but for improvement they should have both elevators working during busy hours
Bodde her 1 natt i mai 2024
Svar fra Jesenia den 13. mai 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. Apologies for the delay in elevator service as it if undergoing maintenance work. Thank you again and we look forward to seeing you again!

10/10 – Utmerket

Kara

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place. Older but kept up. One of the elevators wasn’t working, but otherwise everything was great! We would come back.
Bodde her 2 netter i mai 2024
Svar fra Jesenia den 10. mai 2024
Thank you for your review and feedback! We're happy you enjoyed your stay. We look forward to seeing you again!

10/10 – Utmerket

John

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was a very smooth process checking in and checking out and everything was clean and as expected.
Bodde her 1 natt i mai 2024
Svar fra Jesenia den 3. mai 2024
Hi John! Thank you so much for your feedback and review! It's great to know your stay met your expectations. We look forward to welcoming you back as a guest of the hotel!

10/10 – Utmerket

Alicia

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jesenia den 1. mai 2024
Thank you so much for your review! We greatly appreciate your 5/5. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

SHANTEL

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Jesenia den 30. apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel in a not-too-distant future!

10/10 – Utmerket

Mary

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very nice hotel for the price, decor is nice. Staff was very professional and helpful.
Bodde her 1 natt i april 2024
Svar fra Jesenia den 28. apr. 2024
Thank you for your review and kind feedback! Its great to know our hard work does not go unnoticed. We look forward to seeing you again!

10/10 – Utmerket

DrLachaka

Bodde her 1 natt i april 2024
Svar fra Jesenia den 29. apr. 2024
Thank you for taking a moment to leave us a review! We're happy to know you enjoyed your stay. We look forward to welcoming you back to the hotel as a valued guest!

8/10 – Bra

KWANG YOUNG og Palisades Park

Forretningsreisende
Likte: Renhold og personale og service
The hotel has aged facilities, and the location of the hotel is inconvenient to use public transportation.
Bodde her 1 natt i april 2024
Svar fra Jesenia den 26. apr. 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

6/10 – Grei

William

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
This hotel is tired, and needs a renovation. The rooms are dinged up, the facilities are not great (tiny shower and toilet in a separate room, could barely fit inside, and I'm a small man). The bed was o.k., but I expect a lot better from a Hilton hotel.
Bodde her 4 netter i april 2024
Svar fra Jesenia den 26. apr. 2024
Thank you for staying with us here at the Hilton Chicago/Northbrook. We understand how important it is to provide our guests with a reliable, friendly stay experience and we are truly sorry that we did not meet these expectations. We appreciate your feedback, and we will use it to make the necessary improvements. We hope to have the pleasure of welcoming you back in the future.

10/10 – Utmerket

Devyn og Mohnton

Bodde her 1 natt i april 2024
Svar fra Jesenia den 15. mai 2024
Thank you for your review! We're happy to hear you had a great stay! We look forward to seeing you again!

10/10 – Utmerket

Kexuan

Bodde her 2 netter i april 2024
Svar fra Jesenia den 13. mai 2024
Thank you very much for taking a moment to leave us a review! We're happy to hear you enjoyed your stay with us. We look forward to seeing you again!

10/10 – Utmerket

young

Reiste med partner, Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Emma, the staff helped us to move to a great kingsize bed room in a remote corner after i complained the next room’s noises which was annexed to my originally assigned room.
Bodde her 1 natt i april 2024
Svar fra Hilton Northbrook. den 22. apr. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

8/10 – Bra

Merim

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the office I was visiting. The room was clean.
Bodde her 1 natt i april 2024
Svar fra Jesenia den 18. apr. 2024
Thank you much for taking a moment to share your experience and we're glad the hotel was conveniently close to the office you were visiting! We hope to welcome you back in a not-too-distant future!

8/10 – Bra

Evelyn

Reiste med en gruppe
Likte: Renhold, personale og service og fasiliteter
It wad a good stay just the pool was closed during our stay and we are upset
Bodde her 2 netter i april 2024
Svar fra Jesenia den 16. apr. 2024
Thank you for your review. We sincerely apologize for any disappointment regarding the pool closure due to maintenance. We hope to welcome you back to the hotel in efforts to honor you with the best possible experience.

10/10 – Utmerket

Ian

Forretningsreisende, Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great stay at the Northwood Hilton. The hotel was clean and very much to our liking. Staff were friendly and helpful. The pool was under repair due to a broken water pipe and subsequent flooding the week before we arrived.
Bodde her 2 netter i april 2024
Svar fra Hilton Northbrook. den 15. apr. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

8/10 – Bra

Carlos og Hialeah

Likte: Overnattingsstedets bygg og tilstand
This hotel is clean, convenient for the price and it’s located in a safe area.
Bodde her 4 netter i april 2024
Svar fra Jesenia den 8. apr. 2024
Thank you for your feedback! We greatly appreciate your wonderful comments. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

Andria

Reiste med partner
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Nice stay and everything was clean. Only suggestion would be to wipe down rooms before your guests arrive or ever few days after cleaning the rooms so the dust won’t gather.
Bodde her 2 netter i april 2024
Svar fra Jesenia den 8. apr. 2024
Thank you for taking a moment to leave us a review, and for the constructive feedback. We will look into the matter. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

Adi

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Nice place, good staff
Bodde her 1 natt i april 2024
Svar fra Jesenia den 8. apr. 2024
Thank you for taking a moment to leave us a review, and for the wonderful staff feedback. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

Jimmy

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra Jesenia den 7. apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

8/10 – Bra

Nicholas

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jesenia den 1. apr. 2024
Thank you for taking a moment to leave us a review! We hope to welcome you back as a valued guest of the hotel.

10/10 – Utmerket

Muzaffer

Bodde her 1 natt i mars 2024
Svar fra Jesenia B. den 31. mars 2024
Thank you so much for allowing us to host you during your travels. We greatly appreciate your business and feedback!

4/10 – Dårlig

Evelyn

Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Jessie den 31. mars 2024
Thank you for taking a moment to leave us a review. We hope you allow is the opportunity to welcome you back to the hotel in efforts to provide you with the best possible experience.

6/10 – Grei

Sahaj

Reiste med familie
Likte: Personale og service
Easy access to various food & drink options in the vicinity. Hotel is a bit outdated, rooms could use an upgrade
Bodde her 3 netter i mars 2024
Svar fra Hilton Chicago/Northbrook den 27. mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 – Utmerket

Tamer

Forretningsreisende
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Hilton Quality. Elegance room and comfy bed and pillows.
Bodde her 1 natt i mars 2024
Svar fra Jessie den 26. mars 2024
Thank you so much for your review. We greatly appreciate your business and feedback regarding our guest room and amenities. We look forward to welcoming you back to the hotel!

10/10 – Utmerket

Jingyao

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra Hilton Chicago/Northbrook. den 27. mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

6/10 – Grei

Mariana

Reiste med familie
Likte: Renhold og personale og service
Beds and pillows were VERY uncomfortable. But other than that it was clean the staff was nice and the pool was nice.
Bodde her 1 natt i mars 2024
Svar fra Hilton Chicago/Northbrook. den 25. mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.

10/10 – Utmerket

Stavros

Bodde her 1 natt i mars 2024
Svar fra Jesenia den 14. apr. 2024
Thank you for taking a moment to leave us a review! We look forward to seeing you again!

10/10 – Utmerket

Steve

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mars 2024
Svar fra Jessie den 26. mars 2024
Thank you so much for your review. We greatly appreciate your business and look forward to welcoming you back to the hotel!

2/10 – Forferdelig

Nari og Oshkosh

Bodde her 1 natt i mars 2024
Svar fra Jesenia den 14. apr. 2024
Thank you for taking a moment to leave us your feedback. We're sorry to hear we might have fallen short of expectations. We hope you allow us the opportunity to serve you in the future to provide the quality and services our guest expect and deserve.

10/10 – Utmerket

Diana

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 3 netter i mars 2024
Svar fra Jessie den 19. mars 2024
Thank you for taking a moment to leave us great review. We look forward to welcoming you back to the hotel!

8/10 – Bra

Jose

Bodde her 2 netter i mars 2024
Svar fra Jesenia den 7. apr. 2024
Thank you for taking a moment to leave us a great review! We look forward to welcoming you back to the hotel for any future travels!

10/10 – Utmerket

Victoria

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I love coming here just for a little local getaway. It's my happy place.
Bodde her 1 natt i mars 2024
Svar fra Jessie den 11. mars 2024
Thank you for scoring us a 5 out of 5! In addition, for choosing us to be your local get away! We look forward to welcoming you back as a guest of the hotel!

10/10 – Utmerket

Peter

Likte: Renhold
Bodde her 5 netter i mars 2024
Svar fra Jessie den 11. mars 2024
Thank you for scoring us a 5 out of 5.It's great to know or efforts do not go unnoticed. We look forward to welcoming you back as a guest of the hotel!

10/10 – Utmerket

Terry

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
👍
Bodde her 1 natt i mars 2024
Svar fra Hilton Chicago/Northbrook. den 5. mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it.!

10/10 – Utmerket

Muzaffer

Likte: Renhold
Bodde her 1 natt i februar 2024
Svar fra Hilton Chicago/Northbrook. den 5. mars 2024
Thank you for taking the time to provide your feedback, we greatly appreciate it!

10/10 – Utmerket

Diana

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Great place to stay!
We have stayed at Hilton on the Riverfront in North Brook several times over past couple years. We live out of town and this is our go to place because of the comfortable beds, clean hotel, quality service and hospitality. As a matter of fact; I accidentally left my phone in public restroom and the next day the cleaning people turned in to front desk. What a relief since I had thought I lost it. Also went to Allgauers for a quick breakfast which was good. Wait staff were tentative and friendly. Overall a great experience and that is why we continue to return.
Bodde her 1 natt i februar 2024
Svar fra Hilton Chicago/Northbrook den 26. feb. 2024
Thank you for taking the time to provide your feedback, we greatly appreciate your loyalty and kind words.thank you so much for your loyalty.

10/10 – Utmerket

Neil

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Get bigger mattress!!!!!
Don’t like the bed pedestal, it sticks out past the mattress. I come home from here with bloody holes on my shins.
Bodde her 1 natt i februar 2024
Svar fra Jessie den 21. feb. 2024
Thank you for taking the time to leave us a review. We're sorry to hear we have fallen short of your expectations. We strive for the best service and amenities for all our guests, always. We will be sure to use your comments to improve our guest experience. Thank you for allowing us the opportunity to have you as a guest.