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Anmeldelser av DoubleTree by Hilton Hotel Chicago - Schaumburg

4 out of 5
DoubleTree by Hilton Hotel Chicago - Schaumburg
800 National Pkwy, Schaumburg, IL

Anmeldelser

7,8

Bra

Rangering på 10 − Utmerket. 441 av totalt 1005 anmeldelser." "
Rangering på 8 − Bra. 240 av totalt 1005 anmeldelser." "
Rangering på 6 − Grei. 139 av totalt 1005 anmeldelser." "
Rangering på 4 − Dårlig. 101 av totalt 1005 anmeldelser." "
Rangering på 2 − Forferdelig. 84 av totalt 1005 anmeldelser." "

8,2/10

Renhold

8,2/10

Personale og service

7,2/10

Fasiliteter

8,0/10

Overnattingsstedets bygg og tilstand

7,2/10

Miljøvennlige løsninger

Anmeldelser

10/10 – Utmerket

Hirokazu

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Easy to go every where
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Mara og Sheboygan

Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The pool was closed, they charged for breakfast, the room was dirty, the toilet didn’t work right, the shower had patches all over it.
Bodde her 2 netter i mai 2024

2/10 – Forferdelig

Sri Venkata Aravindbabu

Reiste med familie og små barn
Likte ikke: Overnattingsstedets bygg og tilstand
Staff is very irresponsible
Bodde her 1 natt i mai 2024

2/10 – Forferdelig

Wilmayra

Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mai 2024

8/10 – Bra

Dr. Lashaunda

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
The hotel was comfortable, quiet, affordable, and will stay again. The hotel staff was also friendly.
Bodde her 2 netter i mai 2024

8/10 – Bra

Denise

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean, comfortable and great parking
Bodde her 1 natt i mai 2024

10/10 – Utmerket

Gerald

Bodde her 2 netter i mai 2024

8/10 – Bra

Tatsuya

Bodde her 4 netter i april 2024

10/10 – Utmerket

Russ

Bodde her 1 natt i april 2024

4/10 – Dårlig

Jason

Reiste med partner
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel has water and condensation problems. Paint peeling in room. Mold and mildew issues staff not very friendly
Bodde her 4 netter i mars 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. I am sorry to see we fell short of meeting your expectations. Please be assured that we will address your concerns.

10/10 – Utmerket

Elijah

Bodde her 1 natt i april 2024

6/10 – Grei

Heather

Likte: Renhold
Likte ikke: Overnattingsstedets bygg og tilstand
Bodde her 2 netter i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate you taking the time to evaluate your stay with us.

10/10 – Utmerket

Brian

Bodde her 1 natt i april 2024

10/10 – Utmerket

Penny

Reiste med familie
Likte: Renhold, personale og service og fasiliteter
We had a nice stay. Hotel was very quiet and staff was nice. A little outdated. Bathroom was pretty. We would stay again.
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate your business!

6/10 – Grei

Melvin

It is ok.
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate you taking the time to evaluate your stay with us.

6/10 – Grei

Kiana

Reiste med familie
Likte: Personale og service
Likte ikke: Renhold og overnattingsstedets bygg og tilstand
Carpet was dirty, waste baskets did not have no garbage bags and hair on the shower wall. Room needs to be thoroughly clean.
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate you taking the time to evaluate your stay with us. Please be assured we will address each of your concerns to ensure our service remains what you expect from a Hilton hotel.

10/10 – Utmerket

Vikas

Likte: Renhold
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate your business!

10/10 – Utmerket

LeNard

Bodde her 1 natt i mars 2024

2/10 – Forferdelig

Dillan

Reiste med partner
Likte ikke: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Our experience at this property was terrible! Upon checking in to our room there were feces particles inside the toliet bowl, and feces on the outside of the toliet, also there were pubic hairs around the toliet. There was hair inside the tub. There was a stain on the blanket of our bed. And throughout the night leading in to the morning there were constant door slams from other guests in the hotel, that's how thin the walls are at that hotel. The people above our head were very disruptive all throughout the night. And once we were finally able to get some sleep we were awaken at 7 a.m on a Sunday morning by the next room who was connected to our wall. They woke us up because they were having S**. As they were having s** their head board of the bed kept rocking back and forth, each time their headboard hit against the wall our headboard rocked back and forth too. This went on for some time. Imagine laying in the bed and everytime your neighbors bed rocks, yours rocks too literally. And this is because of how thin the walls are at the Double tree in Schaumburg. This was one of the worst stays ever! Please be aware, if you want a clean room with out a show of extra curriculum activities Double Tree hotel in Schaumburg is not the hotel for you! I would never stay at this Hilton location ever again! It was truly a nightmare!
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your review. We appreciate you taking the time to evaluate your stay with us. We apologize for the inconvenience you experienced and are sorry to hear we failed to meet your expectations.

10/10 – Utmerket

Doña

Likte: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 2 netter i mars 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate your business!

10/10 – Utmerket

Richard

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Clean
Bodde her 1 natt i april 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your review. We appreciate your business.

10/10 – Utmerket

Melvina

Reiste med partner, Reiste med familie
Likte: Personale og service og overnattingsstedets bygg og tilstand
The front desk clerk, by the name of Sam was very pleasant and informative. He made us feel welcome upon arrival and things went smoothly.
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Tiffany

Likte: Renhold
Bodde her 1 natt i mars 2024

4/10 – Dårlig

Sherry

Reiste med familie og små barn
Likte: Personale og service
Likte ikke: Renhold
The experience here was just okay.
Bodde her 2 netter i mars 2024

8/10 – Bra

James

Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall property was decent. Shower/tube drained slow is my only issue.
Bodde her 3 netter i mars 2024

6/10 – Grei

Chelsea

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The hotel was clean and nice. When booking on Expedia it said the room slept five people. After checking in, we were informed that none of their rooms slept five. We had five people and only enough room for four to sleep. The hotel made it right and gave us another room at no charge, but Expedia needs to get their information right before booking it as a five person room.
Bodde her 1 natt i mars 2024

8/10 – Bra

Jessica

Reiste med familie
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good
Bodde her 3 netter i mars 2024

4/10 – Dårlig

Evelyn

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
Necesitan más personal que pueda apoyarte en cualquier requerimiento ya que mi habitación no funcionó varias cosas. Mala limpieza, todo el hotel huele a tabaco sucias las alfombras y en general todo está muy deteriorado.
Bodde her 1 natt i mars 2024

4/10 – Dårlig

jaci

Bodde her 1 natt i mars 2024
Svar fra General Manager den 26. apr. 2024
Thank you for your rating. We appreciate you taking the time to evaluate your stay with us. I am sorry if we did not meet your expectations. Please be assured we are always working to ensure our level of service is what you expect from a Hilton property. We hope you will stop in and try us again.

10/10 – Utmerket

Jacqueline

Reiste med familie og små barn, Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
It was close to the mall and some yummy restaurants. The people at the front desk were really sweet!
Bodde her 1 natt i mars 2024

10/10 – Utmerket

Ayrton

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good location and value for rooms.
Bodde her 2 netter i mars 2024
Svar fra General Manager den 11. mars 2024
Thank you. We hope to see you again soon!

6/10 – Grei

Patricia

I was expecting a little more from this property, the shower was awful the late night staff was very rude
Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mars 2024
Thank you for your review. Please know that your comments do not go unnoticed. I appreciate your time and assure you we will do better next time.

4/10 – Dårlig

Khue

Reiste med familie og små barn
Likte ikke: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Should offer free breakfast at the least
Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mars 2024
Thank you for your advice. We will pass this along to the Hilton corporate staff should they be interested in changing the DoubleTree Brand Standards. If there was anything else that factored into your rating, please feel free contact me at the hotel to discuss. We appreciate your feedback.

2/10 – Forferdelig

Mohamed

Likte ikke: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
It was horrible
Bodde her 2 netter i februar 2024
Svar fra General Manager den 11. mars 2024
I am sorry to hear your stay with us was less than excellent. Please feel free to reach out to me at the hotel to discuss any concerns you may have had during your stay. We appreciate your feedback.

10/10 – Utmerket

Emily

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mars 2024
Thank you!

10/10 – Utmerket

Timothy

Reiste med familie
Likte: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra General Manager den 11. mars 2024
Thank you!

4/10 – Dårlig

Kaitlyn

Reiste med familie
Likte ikke: Personale og service og fasiliteter
The front desk staff that checked us in was nice, however after that I never saw anyone at the front desk for the remainder of the stay. The room was clean but the bed was so uncomfortable I couldn’t sleep. The hotel advertised having a restaurant but there was no restaurant and just an unstaffed bar. The hotel is close to shops in the area but other than that I would not stay there again.
Bodde her 1 natt i februar 2024

2/10 – Forferdelig

Kristin

Reiste med partner
Likte ikke: Renhold, personale og service og overnattingsstedets bygg og tilstand
I was very disappointed in my stay. Toliet ran all night and television was not working properly.
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Kristin, I am sorry to hear your stay with us was less than excellent. Please accept my apologies for the inconvenience. If you have any additional concerns or would like to discuss your stay with me personally, please feel free to call the hotel directly at your convenience.

10/10 – Utmerket

David

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Very quiet
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Thank you! We appreciate you're rating.

10/10 – Utmerket

Dawn

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Very friendly nice and cleans loved the chocolate chip cookies
Bodde her 1 natt i februar 2024
Svar fra General Manager den 19. feb. 2024
Thank you for your business. We hope to see you again soon.

8/10 – Bra

Laurie

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra General Manager den 5. feb. 2024
Thank you for your rating. I do hope you enjoyed your stay with us and hope to see you again.

6/10 – Grei

Lawrence

Bodde her 1 natt i januar 2024
Svar fra General Manager den 5. feb. 2024
Dear Lawrence, I see by your rating, your recent stay with us was not excellent. Please feel free to contact me directly should you have any specific information you would like to share. Your input is greatly appreciated.

2/10 – Forferdelig

Joseny Nicol

Reiste med en gruppe
Likte: Renhold og overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
The two receptionists who are at the place today 02-01 at 2:00pm were very rude and xenophobic from my first reservation at the place.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
I apprecaite you taking the time to submit your review.  Please accept my apologies if you were made to feel uncomfortable.  I will follow up with the staff on duty to understand what may have happened here.  Im sure there was no malice intended.    If you would like to share anything else with me,  I would be grateful for the information.   Please feel free to reach out to me directly.

10/10 – Utmerket

Adam

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Very friendly staff!
Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you. We're glad you enjoyed your stay with us.

10/10 – Utmerket

Al

Forretningsreisende
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Nice property, good price for the level of comfort.
Bodde her 2 netter i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you. We hope to see you again soon.

2/10 – Forferdelig

KAMIL

Forretningsreisende
Likte ikke: Fasiliteter og overnattingsstedets bygg og tilstand
the room was dirty, the bathroom was not washed at all. But the person at the reception exchanged it for another one, unfortunately it was ok but there were bugs, the bathroom floor was not washed, dirty, the strips were covered with dust for several years. There was a musty smell in the room. The beds are old, the bedding probably hasn't been changed because the sheets and covers are dirty. Unfortunately, this place is ripe for deep cleaning.
Bodde her 1 natt i januar 2024

6/10 – Grei

Kella og decatur

Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you for your rating!.

10/10 – Utmerket

Juan og Grand Rapids

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Hotel was very clean, room was very spacious and quiet. Amenities were all in great condition.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you. We are glad you enjoyed your stay with us.

10/10 – Utmerket

Gina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Chuck at the desk was friendly, welcoming and overall efficient. The cookie was a fun unexpected bonus! Will definitely stay here again when I come back to Schaumburg.
Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you! !

10/10 – Utmerket

Schavonne

Likte: Romkomfort
Bodde her 1 natt i januar 2024
Svar fra General Manager den 2. feb. 2024
Thank you!