Suite, 1 kingsize-seng, balkong | Oppholdsområde | En 42-tommers LCD-TV med kabel-kanaler samt TV

Anmeldelser av DoubleTree by Hilton Chicago - Arlington Heights

4 out of 5
DoubleTree by Hilton Chicago - Arlington Heights
75 W Algonquin Rd, Arlington Heights, IL

Anmeldelser

8,0

Veldig bra

Rangering på 10 − Utmerket. 457 av totalt 1000 anmeldelser." "
Rangering på 8 − Bra. 278 av totalt 1000 anmeldelser." "
Rangering på 6 − Grei. 129 av totalt 1000 anmeldelser." "
Rangering på 4 − Dårlig. 68 av totalt 1000 anmeldelser." "
Rangering på 2 − Forferdelig. 68 av totalt 1000 anmeldelser." "

8,6/10

Renhold

8,2/10

Personale og service

7,6/10

Fasiliteter

8,2/10

Overnattingsstedets bygg og tilstand

8,0/10

Miljøvennlige løsninger

Anmeldelser

8/10 – Bra

Wenche

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 3 netter i september 2022

4/10 – Dårlig

All

Reiste med partner
Likte: Renhold
Likte ikke: Personale og service
Toilet backed up and manager sent a person with 2 bath towels to clean it up
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
All, thank you for bringing this to our attention. We regret to learn about the inconvenience you faced with the restroom. Ensuring swift and appropriate solutions is important to us, and we appreciate your patience while our team member addressed the issue. Please be assured steps are being taken to prevent such incidents in the future. We hope for the opportunity to serve you better in the future.

10/10 – Utmerket

Kiwamu

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 12. mai 2024
Thanks for the fantastic rating, Kiwamu!It's outstanding we could exceed your expectations during your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're all looking forward to your next stay with us.

10/10 – Utmerket

alicia

Reiste med en gruppe
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
The room was really nice and comfortable the staff was friendly and helpful(also they gave you a warm cookie when you got there ☺️)
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 6. mai 2024
Alicia, thank you for the wonderful feedback. We're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. It's gratifying to know our team members made your experience enjoyable and that our rooms provided comfort. And who could resist those warm cookies upon arrival? Looking forward to welcoming you again in the future.

6/10 – Grei

Terra

Reiste med en gruppe
Likte: Renhold
Likte ikke: Personale og service
The room was nice but everything else was lackluster. We were told when we made the reservation to call the night before to schedule the airport shuttle, so we did just that and were told to call back when we arrived to see if they had one 'available' to come get us. I was annoyed by that considering that was not something I was aware of upon booking my stay. Fast forward, now at the airport and guess what? The shuttle doesn't run at that time??? Even though my flight came at prime time 1pm in the afternoon. If you say you offer a service, you need to make sure you offer that service. It's very misleading to state on your website that there is a shuttle available when there isn't one. I would have booked a different hotel had I known that. Also, arrived to the hotel and the shuttle people were there, hanging around. Why can't they drive to the airport to pick people up, if they're simply hanging around? Makes no sense to me. They did offer us a ride to the blue line metro station, but there was no one working there, the building was closed which left us stranded- so we ended up calling an Uber anyway. Also- note, there is literally NOTHING to do in Arlington. if you are here for fun, I recommend staying downtown. It's worth it to spend a little extra money, you'll only end up using what you save in Uber expenses anyway.
Bodde her 2 netter i april 2024
Svar fra Customer Service den 5. mai 2024
Terra, it's crucial to us that guests enjoy all aspects of their stay. We're disheartened to hear that aspects of our shuttle service didn't meet your expectations. We continuously aim to provide clear information regarding these services and appreciate your feedback in this regard. Our team will reflect on your comments to enhance our guests' experience.In relation to the surrounding area, we understand everyone has different preferences. While some guests appreciate the tranquility and local charm of Arlington, we recognize it might not have suited your interests this time.Thank you for your candid feedback and for choosing our hotel despite these circumstances. We hope we can better meet your needs on future stays.

10/10 – Utmerket

Heather

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I’ve stayed at this property twice to attend concerts at Allstate Arena. It’s right off the highway and not too far from Allstate. It’s very clean, free parking, very comfortable beds and comfy pillows!!!
Bodde her 1 natt i mai 2024
Svar fra Customer Service den 4. mai 2024
Heather, thank you for choosing DoubleTree by Hilton Hotel Chicago - Arlington Heights again for your concert trips. We're pleased to hear that our convenient location, cleanliness, complimentary parking, and comfortable bedding brought you a positive stay. We look forward to welcoming you back for your next concert or adventure!

6/10 – Grei

Masahiko

Likte: Personale og service
No fridge in the room.
Bodde her 9 netter i april 2024
Svar fra Customer Service den 3. mai 2024
Masahiko, it seems like the absence of a refrigerator within your room was of some inconvenience during your stay. We appreciate this feedback and suggest asking our team about the amenities available in different room types for any future visits, as some do include this option. We strive to ensure that our accommodations meet the expectations of our guests and encourage you to share any preferences or requirements you may have during the booking process. We hope to welcome you back soon.

10/10 – Utmerket

Anilkumar

Likte: Overnattingsstedets bygg og tilstand
Great
Bodde her 2 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Anilkumar, it's heartening to know you had a splendid time at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're eager to welcome you back for another wonderful experience.

10/10 – Utmerket

Anna

Forretningsreisende
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Amazing hotel!
Bodde her 2 netter i april 2024
Svar fra Customer Service den 29. apr. 2024
Anna, it's wonderful to hear of your positive experience at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We are thrilled that you enjoyed your stay. Thank you for your generous feedback and we look forward to welcoming you back in the future.

10/10 – Utmerket

Andrea

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
I loved my stay! The hotel was spacious and clean. The staff was very nice too.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 28. apr. 2024
Andrea, it's wonderful to hear you enjoyed your stay at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're delighted that our clean, roomy environment and our friendly team members contributed to a memorable experience. We hope to welcome you back in the near future!

10/10 – Utmerket

Wilber

Bodde her 4 netter i april 2024
Svar fra Customer Service den 28. apr. 2024
Thank you for sharing, Wilber!At DoubleTree by Hilton Hotel Chicago - Arlington Heights, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.

10/10 – Utmerket

James

Reiste med familie
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Best hotel experience I have ahd in years, friendly staff, no smell of smoke like other hotels have. Very comfortable beds. I will be returning to this hotel next time I am in the Chicago area
Bodde her 2 netter i april 2024
Svar fra Customer Service den 16. apr. 2024
James, it's fantastic to hear you had a tremendous stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're thrilled our team members were friendly and welcoming, creating an enjoyable atmosphere for you. Moreover, we're glad the comfortable beds contributed to a restful experience. It would truly be our pleasure to welcome you back the next time you're in the Chicago area.

10/10 – Utmerket

Kevin

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Great service and nice clean rooms
Bodde her 1 natt i april 2024
Svar fra Customer Service den 16. apr. 2024
Kevin, we're delighted to know you commended the cleanliness of your room and the great service at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We appreciate your praise and look forward to welcoming you back in the future.

10/10 – Utmerket

Toshinori

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 11. apr. 2024
Toshinori, it's wonderful that you've had a brilliant experience at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We truly appreciate your support and look forward to welcoming you back soon.

6/10 – Grei

Yu

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Bodde her 4 netter i mars 2024
Svar fra Customer Service den 11. apr. 2024
Yu, thank you for taking the time to rate your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We understand that there is always room for improvement and your feedback plays a crucial role in this process. We're eager to provide an even better experience on your next visit.

10/10 – Utmerket

Elvis

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Stayed for the weekend with no problem and even allowed me to pick the room in addition to being modern as well with a key on my phone
Bodde her 3 netter i april 2024
Svar fra Customer Service den 10. apr. 2024
Elvis, we are thrilled to hear that your weekend at DoubleTree by Hilton Hotel Chicago - Arlington Heights met your expectations. Giving our guests the flexibility of choosing their rooms is something we take pride in, as we know how crucial it is to making our guest's stay comfortable. It's also wonderful to hear that you appreciated our technologically-advanced room access options. Your words are appreciated, and we hope to welcome you back for another problem-free stay.

8/10 – Bra

Mark

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i april 2024
Svar fra Customer Service den 8. apr. 2024
Mark, thank you for choosing to stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights and providing a positive rating. We'd love to hear more about your experience on your next visit. We look forward to welcoming you back.

6/10 – Grei

Nastassia

Bodde her 2 netter i april 2024
Svar fra Customer Service den 25. apr. 2024
Nastassia, your feedback is appreciated even though it's without comments. We hope to better understand your stay and make improvements for future visits. We hope to have another opportunity to welcome you back.

10/10 – Utmerket

Toru

Likte: Renhold og fasiliteter
Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
Not so bad.
Bodde her 1 natt i mars 2024
Svar fra Customer Service den 2. apr. 2024
Toru, thank you for your straightforward feedback. It's great to hear that your experience at the DoubleTree by Hilton Hotel Chicago - Arlington Heights was satisfactory. We hope to raise your experience from 'not so bad' to exceptional on your next visit. We are ready and eager to welcome you back.

10/10 – Utmerket

Amanda

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Presidential suite was fantastic
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 26. mars 2024
Amanda, it's wonderful to hear that you enjoyed the presidential suite at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. We appreciate your positive feedback and are delighted that our accommodations met your expectations. We look forward to welcoming you back for another fantastic experience in the future.

10/10 – Utmerket

Dwayne

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 22. mars 2024
Dwayne, it's marvelous to read your high rating for DoubleTree by Hilton Hotel Chicago - Arlington Heights. Thank you for choosing our hotel for your stay. We sincerely hope to welcome you back on your next visit to our city.

4/10 – Dårlig

Melvin og Sabana Grande

Reiste med partner, Forretningsreisende
Likte: Overnattingsstedets bygg og tilstand
Likte ikke: Personale og service
I had been around 15 times before my stay for business reasons. It had been about five years since my last visit. Previously the service was excellent and I loved it. The employees and all the staff were friendly and respectful, however my last stay everything had gotten worse. The service is only for an oriental company and the other guests are only if there is time. A coworker had an accident and no one offered any help to get her to the room. I do not recommend it. In two months I return to Chicago and I am already looking for alternatives. The transportation service is none. They don't take you to the airport, they don't look for you unless they have nothing with the eastern airline. That is said by the drivers themselves. The reception staff do not make you feel comfortable. What a shame that the service has gotten so bad because the training center that I am reporting to is just minutes away.
Bodde her 11 netter i februar 2024
Svar fra Customer Service den 13. mars 2024
Melvin, we regret to hear your recent stay did not live up to your previous experiences. We strive to provide exceptional service to all our guests and it's evident we missed the mark in your case. We're sorry for any inconvenience you had with transportation, and that our hospitality team was not as attentive as they should have been. We appreciate your feedback as it helps us identify areas for improvement. Regardless of undergoing some changes, we're committed to maintain high service standards. We hope to have another chance to prove this to you on your next visit to Chicago.

10/10 – Utmerket

Diyan

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Everything is ok
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 11. mars 2024
Diyan, it's heartening to hear that your stay at the DoubleTree by Hilton Hotel Chicago - Arlington Heights met your expectations. We appreciate your endorsement and look forward to hosting you again in the future.

8/10 – Bra

Blanca

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Good evening
Bodde her 2 netter i mars 2024
Svar fra Customer Service den 8. mars 2024
Blanca, thank you for choosing DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're glad to know your stay was satisfactory. We look forward to welcoming you back in the near future.

8/10 – Bra

Stephanie

Reiste med en gruppe
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
Overall, it was nice. It was awkward during check-in, though because staff members were bickering. Also, initially I was charged for my night even though it was already paid through Expedia. Thankfully, I saw this before I checked out and had the front desk staff member correct this.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 2. mars 2024
Stephanie, we truly appreciate your feedback about your stay at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. It's unfortunate that there may have been some misunderstandings during your check-in process. We're pleased to know that our team members promptly rectified the billing issue. We hope to provide you with another comfortable and seamless experience in the future.

10/10 – Utmerket

Philip

Likte: Overnattingsstedets bygg og tilstand
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 21. feb. 2024
Philip, thank you for leaving a perfect rating for DoubleTree by Hilton Hotel Chicago - Arlington Heights on Expedia. The team is thrilled to hear that you had a splendid stay with us. We look forward to welcoming you back on your next visit to Chicago.

8/10 – Bra

Joana

Likte: Renhold og fasiliteter
N/A
Bodde her 3 netter i februar 2024
Svar fra Customer Service den 20. feb. 2024
Thank you for the 4-star rating, Joana!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at DoubleTree by Hilton Hotel Chicago - Arlington Heights. Thank you again for sharing!

10/10 – Utmerket

Lee

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Just around the corner from a mall and dining options.
Bodde her 2 netter i februar 2024
Svar fra Customer Service den 15. feb. 2024
Lee, it's great to hear you found the convenient location of DoubleTree by Hilton Hotel Chicago - Arlington Heights beneficial, just moments away from diverse shopping and food destinations. We trust this added value to your visit and hope to welcome you back soon.

10/10 – Utmerket

Maria

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 13. feb. 2024
Maria, it's a delight to see your perfect rating of DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're thrilled you enjoyed your stay and we look forward to welcoming you back for another exceptional experience in the future.

4/10 – Dårlig

Nick

Likte ikke: Renhold, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i februar 2024
Svar fra Customer Service den 11. feb. 2024
We appreciate the feedback, Nick.We're disappointed to hear you were dissatisfied with your recent stay. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.

6/10 – Grei

Dariia

Likte: Renhold, personale og service og fasiliteter
Likte ikke: Overnattingsstedets bygg og tilstand
Room was clean, but it’s need to be updated.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 1. feb. 2024
Dariia, we appreciate your feedback. It's great to hear that you found our rooms to be clean. We understand your point about the room's modernity, and we continuously strive to enhance our accommodations based on guest feedback. We hope to have the opportunity to welcome you back at our hotel in the future.

6/10 – Grei

William og Castle Rock

Reiste med familie
Likte ikke: Personale og service
Unfriendly front desk staff
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 1. feb. 2024
William, it's regrettable to hear about the perceived demeanor of our team members at the front desk. Ensuring a warm and welcoming environment for our guests is a priority for us. Your feedback is essential and we will utilize it to strengthen our service delivery. We hope you'll consider giving us another opportunity to serve you better in the future.

8/10 – Bra

Verifisert reisende

Forretningsreisende
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 1. feb. 2024
We appreciate your rating for DoubleTree by Hilton Hotel Chicago - Arlington Heights. It's great to have hosted you and we hope to welcome you back for an even more enjoyable stay in the future.

8/10 – Bra

George

Likte: Renhold
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 29. jan. 2024
We appreciate your lovely rating, George!The satisfaction of our guests is important to us so we can't wait to see you back again at DoubleTree by Hilton Hotel Chicago - Arlington Heights soon. We want to share an even more fantastic experience with you next time.Thanks again for taking the time to leave your feedback!

10/10 – Utmerket

Gina

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Always a pleasant stay at Hilton Double Tree properties.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 29. jan. 2024
Gina, we're delighted to hear you always have a pleasant stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We do our utmost to ensure our guests have rewarding experiences, and it's wonderful to hear that we've been able to provide this consistently for you. We're excited for your next visit.

4/10 – Dårlig

Emily

Likte ikke: Personale og service og overnattingsstedets bygg og tilstand
When asked about a ride to the airport with the shuttle the next morning, staff couldn’t guarantee the driver would be to work to on time.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 26. jan. 2024
Emily, we're genuinely sorry to hear that your experience with our airport shuttle service wasn't up to your expectations. We strive to offer reliable and efficient services to all our guests. We're taking your feedback seriously and will look into ways we can ensure more certainty and punctuality in the future.

4/10 – Dårlig

Martin

Bodde her 1 natt i januar 2024
Svar fra Customer Service den 25. jan. 2024
Thanks for the feedback, Martin.It's unfortunate your time with us didn't measure up to the high standards we're accustomed to sharing with our guests. We do hope for the opportunity to share a more positive experience with you soon.

8/10 – Bra

Dinesh

Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
Bodde her 7 netter i januar 2024
Svar fra Customer Service den 23. jan. 2024
Dinesh, how wonderful to know you enjoyed your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. Your positive rating is sincerely appreciated. We're looking forward to welcoming you back for another memorable stay in the future!

10/10 – Utmerket

Kaylin

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 20. jan. 2024
Kaylin, it's delightful to hear that you had a wonderful stay at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. We are thrilled that you had a 5-star experience. We're looking forward to welcoming you back on your next visit to Chicago. Safe travels.

4/10 – Dårlig

Umair

Bodde her 4 netter i januar 2024
Svar fra Customer Service den 3. feb. 2024
Umair, we appreciate your feedback.We strive to offer our guests quality service and comfort. However, it's unfortunate that your stay with us was anything less than perfect. We'd love to see you again in the future to share a more positive experience with you.

10/10 – Utmerket

Yuxiang

Reiste med partner
Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
This hotel is very quiet and clean. There is a Japanese supermarket walkable distance from the hotel, which is very convenient. Lots of good Japanese and Korean food nearby.
Bodde her 2 netter i januar 2024
Svar fra Customer Service den 13. jan. 2024
Yuxiang, it's fantastic to hear that you found the DoubleTree by Hilton Hotel Chicago - Arlington Heights to be a peaceful and spotless oasis during your stay. It sounds like the proximity to a Japanese grocery store and the array of delectable Asian cuisine in the vicinity enhanced your experience. We genuinely appreciate your feedback and eagerly await the opportunity to welcome you back once more.

10/10 – Utmerket

LESSLIE

Likte: Renhold og fasiliteter
Bodde her 3 netter i oktober 2023
Svar fra Customer Service den 13. jan. 2024
Thanks for the perfect rating, Lesslie! We can't wait to see you again soon for another amazing experience at DoubleTree by Hilton Hotel Chicago - Arlington Heights. Have a great day!

10/10 – Utmerket

Sarah

Reiste med familie og små barn
Likte: Renhold, personale og service og overnattingsstedets bygg og tilstand
The building is a bit outdated but not in terrible condition. The pool area is clean but the water was pretty cloudy.
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 13. jan. 2024
Sarah, it's delightful to learn that you appreciated aspects of your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights. It's noteworthy, however, that you found aspects of our building and pool area needing attention. Your feedback will certainly help us enhance these areas. We hope to have another opportunity to impress you with our continuous commitment to improve in the future.

8/10 – Bra

Mary

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 8. jan. 2024
Thank you for the great rating, Mary!It's wonderful we could provide a pleasant experience for you. We care about the happiness of our guests so we look forward to hosting you again soon at DoubleTree by Hilton Hotel Chicago - Arlington Heights. We'd like to share an even better experience with you soon.

8/10 – Bra

Michael

Reiste med familie
Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Bodde her 1 natt i januar 2024
Svar fra Customer Service den 8. jan. 2024
Michael, thank you for choosing DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're glad to have met your expectations and we hope to host you again in the future. Your continued patronage is strongly appreciated.

10/10 – Utmerket

Nancy

Bodde her 3 netter i desember 2023
Svar fra Customer Service den 29. des. 2023
Thanks for sharing this perfect rating, Nancy!We're thrilled to hear you enjoyed your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights! It's our pleasure to accommodate you to the fullest extent. After all, your happiness is our top priority! We're already looking forward to your next visit!

10/10 – Utmerket

Myong

Likte: Renhold, personale og service, fasiliteter og overnattingsstedets bygg og tilstand
Bodde her 3 netter i desember 2023
Svar fra Customer Service den 26. des. 2023
Myong, thank you for your wonderful rating! We're thrilled that your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights was such a success. We hope to serve you again soon for another five-star experience.

8/10 – Bra

Frances

Likte: Renhold
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 27. des. 2023
Frances, thank you for staying with us at DoubleTree by Hilton Hotel Chicago - Arlington Heights and providing a rating. We trust that your stay met your expectations and we hope to welcome you back in the future.

10/10 – Utmerket

Louis

Likte: Renhold, personale og service, overnattingsstedets bygg og tilstand og romkomfort
Amazing room!
Absolutely loved the room! Everything from the cleanliness to the bed to the tv! Beautiful tv. Water pressure in the shower & sink were amazing! I loved that that they listened to my request! I love staying here. Front desk staff was great. Very friendly and easy to talk to. Bed was comfortable. I LOVE the pillows. Finally a hotel that doesn’t have super “squishy” pillows. They had some firm pillows. Loved that. Desk chair that was not broken i loved that.
Bodde her 1 natt i desember 2023
Svar fra Customer Service den 23. des. 2023
Louis, it's fantastic to hear you enjoyed your stay at DoubleTree by Hilton Hotel Chicago - Arlington Heights! We're delighted that our attention to detail, from the pristine condition of your room to the comfortable bed and vibrant television, met your standards. Our team members at the front desk are thrilled they could enhance your experience, and it's great to know our pillow selection and sturdy desk chair added extra comfort to your stay. Your appreciation is truly rewarding. We're looking forward to welcoming you back in the future!

8/10 – Bra

Jaci og Redford

Reiste med partner, Reiste med kjæledyr
Likte: Renhold, fasiliteter og overnattingsstedets bygg og tilstand
This is a good hotel. The staff was friendly enough to be "cordial". They did their jobs. The only gripe is the lack of a dedicated area for pets to relieve themselves. There is no pet station (i.e. poop bags, trash can), and we had to walk across the parking lot to an area next to the trash for our dog to do so and be close to the large trash bin--which was inconvenient. Also, we couldn't enter back through the door closest to our side of the building, when cb meant we had to go through the lobby, get in the car, drive to the back area, relieve the dog, throw the poop bag in the dumpster, drive back to the front, park, fo back through the lobby...you get the idea. And she had to go out at least 3 -4 times a day. No bueño...Other than that, the room was great, pool was warm, and it was overall a pleasant stay. Would recommend as long as you don't have a pet.
Bodde her 2 netter i desember 2023
Svar fra Customer Service den 20. des. 2023
Jaci, it's brilliant to hear your generous praises regarding our facilities at the DoubleTree by Hilton Hotel Chicago - Arlington Heights. We're happy that you found our team courteous, room comfortable and enjoyed the pool. However, we appreciate your feedback about the lack of a convenient spot for pets. We understand the inconveniences that pet owners may face, and your suggestions will be taken into consideration for future improvement. We're glad that you would recommend us and are excited to provide a more seamless experience in the future.